Let me say at the outset that this is about Morgan-McClure Ford's service department; I live in a…read moreneighboring town, and this service department serves a large portion of people who need automotive repairs (and don't necessarily drive Fords) and who, like me, have not bought a vehicle from the company's sales department across the street. I've lived in six states, mostly in urban situations, and I would put these guys against anybody! I don't run immediately to an auto mechanic when I have a problem that doesn't keep me from driving, so by the time I get to one I usually have a list of things that need to be done. I've also by then tried to diagnose something or other, and I'm not always right (to say the least). But I can go to this service department with my list, and if something on the list doesn't need fixing, they don't do it. I suspect that part is no different from other places. But the difference here is, They don't CHARGE me for the undone task! They tell me exactly what they did and didn't do, and they take the time to explain to me where my "diagnosis" of the problem went off the tracks. It's not easy to find an auto-service shop that is both competent AND honest. I've had one or the other, and sometimes neither. But these guys are both. I trust them to keep my vehicles in good running order without padding a bill, and I have yet to be disappointed in them. An added plus: everyone there (Angel at the front desk included) is a pleasant person.

Very timely and friendly service! I hope i don't need them again, but if the need arises will…read moredefinitely call them! Took great care of my jeep.

Amazing service and fair pricing. Nicest, most professional people you will meet. 10/10read more

You will never find a more honest hard working dealership than Johnson it is very obvious they want…read moreto earn your business not only once but for years to come!! We just purchased our 4th car from them and will go to NO other dealership EVER not only do we buy there we recommend everyone we know to do the same!! The owner John Johnson was the first car salesmen to treat me with complete honesty and respect something unheard of in a car salesmen!!! I have since dealt with TJ Fryatt one of the salesman and found the same honesty and respect!! From the person answering the phone, to the parts department, service department right on down the line you could NOT ASK TO BE TREATED ANY BETTER!!! IF YOU ARE INTERESTED IN PURCHASING A VEHICLE I WOULD HIGHLY RECOMMEND THEM!!!!!!!!!!!!!

Recently purchased a used car from the sales staff, and they were good to work with. But the…read moregarage employees that sit in the office are just dry as a bone and generally unfriendly with the exception of Willie Johnson. He is the only one who greeted us when we said "Good Morning" , the other grey haired gentleman with glasses who sat in the desk to the right of the service counter didn't say a word besides "you're 30min late so you're gonna have to wait, we took someone in ahead of you" then went back to reading his paper. His general demeanor and overall attitude towards us made me feel like he couldn't really care any less. But Mr. Johnson was the nicest person there. Maybe the only one.

Went in to have a tire plugged. Great staff and great prices. They also do oil changes and other…read morework too.

Excellent customer service. "Friendly" is an understatement. The shop is well stocked with…read moreinventory. The wait was minimal. I'm a repeat customer.

My 2004 Honda Shadow 1100 Spirit needed a full service including a radiator flush and new fork…read moreseals. I was very happy with the service and quality of their work. I also saved a lot of time and money using someone here local. I highly recommend them and will continue bringing my bike to them for future needs.

Professional, on time, worked with me on price for a long haul job. Also helped us with our truck!!…read more10/10 recommend!

I came here to fill up on gas before traveling to Benham, KY. I found that this gas station does…read morenot take WEX cards and so I had to use my own. The attendant at the gas station was so nice that she walked a receipt to me, to my car. I had gotten one from the pump and never asked, but it was a nice gesture. She stated that sometimes they do not replenish the paper.

Great service and friendly staff! Good value. The quality…read moreof work is right up to par!

Five stars isn't enough for this business! I limped into Big Stone Gap a few weeks ago to attend a…read morefuneral reception in the afternoon for an old friend. My rotors were scraping and making loud crunching noises as I nursed my vehicle into the Comfort Inn late Friday evening. I thought that the chances of getting my car fixed in a small town on Saturday morning were slim. Boy was I wrong! The nice counter person at the Comfort Inn (great room by the way) recommended Double D Tire and Towing. I called them at 8 am Saturday morning and they said "bring it right in". One of their servicemen, James, diagnosed the problem right away and I asked him if they'd be able to repair it that morning. He said it shouldn't take long. I stepped out of the garage to call my girlfriend and by the time I got off the phone, less than half an hour, they had me off the rack and ready to roll. I went in to pay the bill expecting the worst. I've been in situations before where I was from out of town with car problems and they know they've got you over the barrel as far as price. Well not here. The cost for fixing my car was incredibly reasonable and probably less expensive than if I'd fixed it at home with someone I know. I drove away from Big Stone Gap with a warm feeling about the town and its hospitality and a deep sense of gratitude for a repair service that took care of me in a big way! Thank you Double D Tire and Towing!