My On-Going Experience with Morgan McClure Chevrolet in Coeburn, Virginia…read more I first tried to make an appointment with Morgan McClure on February the 1st (because I know that if I just come in someone will ask "Do you have an appointment?"), but whomever I spoke with on the phone told me that they couldn't make me an appointment over the phone and that I just had to come in on Monday morning when they opened at 8, so I did just that. And sure enough, the first thing I was asked was: "Do you have an appointment?" What's worse, even though there were only two cars waiting to be serviced, I was informed that the soonest that they could see me would be Thursday. Since I had no other choice, save go somewhere else, I took the Thursday spot and returned on that day. After waiting a little under an hour, I was informed that my transmission needed to be replaced and that they would have to order me one and would let me know when it came in. After waiting over two weeks, I finally received a call on the 22nd that my transmission had arrived the day before and that they would get back to me on the 24th. I, of course, assumed that this meant that they would start working on my car on the 24th, which was Monday. However, come Monday morning, I received another call, this time informing me that they wouldn't start working on my car until the 26th, which was Wednesday. I wasn't happy about this, but there was nothing I could do but agree to bring it in Wednesday morning--which I did. I was told that the job would take a day-and-a-half and was given a ride back home. I waited all day Thursday to hear back from them--which I never did. Friday played out exactly the same--waited around all day and never heard back from them. When it got to be 5 o'clock I decided to call them for a progress report--all while hoping and praying that they had already finished changing my transmission. My prayers were not answered--they were not finished, and the mechanics had already gone home for the day. As of writing this, it is now Tuesday, and I still haven't heard back from them. The job that I was told would take a day-and-a-half is now six days and counting. And I should also mention that they have not contacted me once to let me know the progress on my car. Sadly, this is not the first time that they have shown me their lackluster communication skills or how little they value me as a client. The last time I needed them to order me a part played out almost exactly the same and ended up taking over a month before I finally got the part I needed replaced. Even though I have purchased two cars from them and have used their mechanical services several times, this will be the last time I ever give Morgan McClure my business--not only am I going elsewhere for all future car repairs, but I am also going elsewhere the next time I need to purchase a vehicle.

Ran over a piece of metal from a wreak that had happened , had the car towed on dec 12 2024 to…read moremorgan mcclure. Had no updated for 3 months straight. Finally started getting updates that they was waiting parts each time we contacted them. Then on may 23rd. They stated car was ready and fixed. We paid the 250 deductible for insurance. They have not sent a estimate to insurance or provided me with the estimate or what all they did repairs on expect they told me they fixed the bumper and replaced the converter. Then we drove the car from their barley 10 miles to Norton va. Car broke down at rual king. Where it went back into limp mode. Smelling like rotten eggs and showing the same issues when we first took it to morgan mcclure. They came to hauled it back with a tow truck same day. And since may 23rd we have not had any contact with them expect twicetime and they refuse to answer calls or text messages. So ive been contacting the insurance company each week which is state farm and they been calling morgan mcclure to get updates. They told State Farm june 24th it was an issue out of their scope and they was having another mechanic/texh to come look at it and they would have an answer by that friday. Today on june 31st state farm contacted them and was told they moved our car to a sister shop and i had no clue and no idea where my car is at. I didnt give consent nor wasnt aware they was moving our car to a different location/shop. I had zero knowledge that it was being moved. They didnt even tell state farm the location. Basically, my car is MIA. July 7th, i asked state farm location and they again had no answer for me on where my car was at. Still havent heard from Morgan Mcclure. Last we heard anything was on June 19th from them. On july 19th all they said was they was having a different mechanic to look at it because they dont know what the issue is. I understand if its something they arent trained in. ( which had been the only time they contacted us back since may 23rd . ) Then on July 12th daniel stumbled opon the car. It is located at the super service center on hawthorn drive in norton va. July 18th, had a busy week, finally got around calling State Farm. Told them my husband located our car. Gave them the address and the phone to the location. They called both morgan mcclure and super service shop. She said the lady at the super service shop sounded disgusted whatever that ment and that they told them the car has been there the last few weeks and morgan mcclure has NOT told them anything as far as what diagnosis the did, what they replaced or what they think is wrong with the car. That before they even do anything to the car they need all the paper work/information from morgan mcclure and they have yet to get anything from them. That morgan mcclure towed it to them with no information just dropped it off and that was it. How can you just tow a car, drop it off somewhere else because its out if your scope and not provide any information about the car or why your dropping it off? The first 3 months from December to February/March i did give the benefit of the doubt because it was the hoildays and we had some wild weather i mean the kids didnt go back to school till February so i understand. Im a very understanding person. But to have no contact, no updates with us. Zero communication skills what so ever. Only thing we have been told is waiting in parts , parts order was like 6 to 8 through out this whole process. Only know the only part for sure that was replaced was a converter and the bumper. So what are the other parts that was fixed? why hasnt there been any documentation sent to start farm and any documentation to us? Any service shop. Body shop. Garage i have ever went to for repairs has given me a copy of the estimate and given me a final copy of everything that has been replaced. And for me not to have neither is mind blowing. Get the car 5 months later after it being towed for repairs to have the same problems still is also very unsettling. Then to only hear back once weeks later and the second time was because we found our car ourselves is even more upsetting. This isnt okay by any means and i have done research and talked to proper channels and at this point this is a legal matter as no shop should have someones car for longer than 5 or 6 months and it seems they are prolonging it. And this can be very illegal especially with no communication, no paper work to me, insurance company or the super service shop. i have filed a complaint and sent all documentation that i have to the Better Business Bureau and also to Virginia Attorney General's Office. I will be speaking to an attorney if this process does not get any better and i will be sueing if i do not have my car soon and if my car is not repaired correctly. If i pick my car up after its been repaired again the second time and it breaks down on us again. I will be contacting an attorney that day or the next business day. i am so fed up at

The service department SUCKS! They will lie to you on dates and time. I will never take my dodge…read morevehicle to them again.

never left my house and bought an amazing vehicle at a great price - thanks Chynna and Blue Ridge -…read moreyou guys are the best

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

I got a good, honest deal on a nice Honda Ridgeline from Andy Simmons. Andy and his staff were…read moregreat to work with and were very accommodating since we were from out of town (6hrs). I can say this was the easiest vehicle purchase I have ever made with a car dealer. They don't hammer you with outrageous processing fees that I have seen at other dealerships (some want as much as $600).

DO NOT BUY FROM THIS DEALER…read more I purchased a 2026 Chevy Traverse from Bristol Chevy after originally owning a 2021 Traverse purchased through them. Josh was my salesman and we negotiated my monthly payment at his desk down to the $804 I needed it to be, which included weekly payments to the bank. During the sales and finance process, I specifically asked about the payment amount being higher on the paperwork at signing, and was explicitly assured by finance manager Darin that it was because the payment amount showed the price at a monthly payment, not weekly as discussed with Josh, and that I was also advised my warranties/add-ons from my 2021 would be "transferred to the new vehicle at no additional cost" and were "included in the deal." After the paperwork was completed, I discovered those products were actually added into my new loan, increasing the financed amount and resulting in a minimum payment of $923/month, far different from what was represented to me during the negotiating process. I was told the lower payment discussion was due to payment structure/interest, not additional financed products. I contacted the dealership and gave them the opportunity to correct the issue and cancel the unapproved add-ons. After more than 19 days, they have refused to fix the situation. Instead of resolving the issue they created, I was informed "the only option" was to run my credit yet again and roll me into yet another vehicle while already upside down on the current loan in an effort to lower the payment. My salesman, Josh, is now the finance manager and refuses accept accountability or to discuss my sale because I used "deceptive" and "misrepresented" to describe it, which are not opinions, they are actual descriptors of the way this dealership has handled my sale. The lack of transparency, misrepresentation of financed products, and refusal to correct the issue has been extremely disappointing. Buyers should carefully review every finance document with an attorney present and verify every add-on before signing, regardless of what is verbally promised in the finance office when additional clarification is asked for because this dealership will lie and twist the terms to make a sale while taking advantage of their repeat customers. At this time, the dealership has refused to refund the unapproved cancellable warranties like they said they would have 19 days ago because Josh "doesn't work on Tuesdays."

Horrible customer service. Car was damaged on lot and after MONTHS of trying to get it resolved…read more("watching tape for months???). They lied and said that the damage was there on arrival, but won't let me see the tape proving it. Just had gotten the area repaired 2 weeks before, car was in pristine condition on arrival. Will NEVER have service or purchase there again. Don't trust them to protect your property - they will damage it and then not own up to it.

I have bought 4 vehicles from Chuck at high country auto sales and everyone of them he has been…read morecompletely honest with me about. The tire blew out in the van I got from him but you get what you pay for I only paid $1,500 for it so can't expect to much for a vehicle at that price. But he told me everything that was wrong with it and also offered to help me find the parts and fix it. It is one of those sold as is deals, however he will still work with you. He also donates a lot of money to charity's all over. He is definitely one in a million. It is not every day that you find a business owner of a car dealership/auto shop that is ACTUALLY honest with you. I will DEFINITELY continue to go to him for car help/advise/or any type of car work I need done.

My family had gotten my first car from The Car Store, so I knew they were people I could trust when…read moreI decided to get a new car. They worked with me, and answered all my questions and helped me find a car that would work for me. I was able to find a car with ease, and drive it back to college that same day. They helped me with trading in my old car and financing the new one. I thought making the decisions was going to be stressful, because I had no clue what I was doing, but The Car Store made it simple! If you need a car I would definitely recommend the Car Store!

Absolutely wonderful people to work with. Buying a car for my growing family has been stressful,…read morebut they were extremely patient with me while I sorted through everything and worked with me. I highly recommend them.

Excellent service and great price. I have been looking everywhere for a car. I found the perfect…read morecar for me right here in Bristol TN

This dealer takes care of their customer's hands down i have…read moreseen them bend over backwards to make it happen

From the owner: From the moment you walk into one of our showrooms, yoll know our commitment to Customer Service is…read moresecond to . We strive to make your experience with Freedom Auto Group a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Honda, Ford, Lincoln, yove come to the right place. Call one of our stores or contact us through the site for your No-Obligation Internet Price Quote from our Internet Department. We are a family of four dealerships, and we have the largest inventory of New & Used vehicles in the area, to better serve you! Unlike some other dealerships we share our inventory between all of our lots! What does this mean for you? This way you can shop from our entire inventory no matter where you are! If you find a vehicle on another lot that you would like to look at and test drive, we will have that vehicle brought to whichever dealership is most convenient to you! There are n