This shop is great. The owner is knowledgeable on her product and is very friendly…read more The glass itself is top quality. I especially like that there are pieces set aside that are made in America. When you buy American glass, not only are you supporting your community, you know the glass is clean. Glass from China is often treated with chemicals that can cause cancer. The glass is also beautiful and there are some really unique pieces worth checking out.

This place is hands down my favorite smoke shop. I bought an e-nail from them and it was defective…read more They have a no return policy... but Gus was so helpful and concerned about the box not working that he spent 2.5 hours with us testing the box, then testing a new and better box to swap out with no extra charge! The best customer service I've ever had in a smoke shop. Then less than a week later I came back for an ash catcher and Dan was so helpful in finding the perfect one that would fit my light rig and gave me a discount because he heard about my e-nail situation. I would recommend this smoke shop to any one who wants to be helped by the right people who know exactly what they are selling you and will go above and beyond to make sure you are satisfied with your purchase.

What makes you smile? Where do you find inspiration? What is the meaning of "peace" to you? What is…read moreyour most prized possession? After scouring the Illadelph by All in One West Chester location my eyes were simply delighted. Here at this smoke shop not only was I greeted by such an outgoing and sociable staff but also a plethora of glass. There were exquisite custom pieces from Illadelph that I never encountered before. Secondly, there was a wide variety of other brands of glass to meet everyone's budget. The store gave off a very fun atmosphere, music was playing and the staff repeatedly asked if I needed help finding anything or if I wanted to see anything up close. All of the display cases were extremely clean with an array of water pipes in every color, shape, and size. Additionally, the shop had an ejuice test bar station with over 70 flavors in house juice along with several premium juices. If you are new to this area I strongly recommend checking out this store. Whether your in search of a lighter, glass pipe, vape, hookah, sisha or tobacco this store has it all! Not only is the selection endless they offer a reward program. Tom the manager signed me up and explained that every dollar I spend I would receive points on every purchase made at the store. All in all I originally came in search of a sweet tapestry for my dorm but got much more then I bargained for. My purchase landed me 70 points for my tapestry, candle, and incense purchase, now on my next visit to the store I can even get a free smoke shop lighter! I really look forward to my next visit and am totally loving the free stickers that Casey gave me! I am going to tell all my friends about this shop!

Awesome customer service the employees are super helpful and knowledgeable about everything. Will…read moreonly continue to come here because of how the staff treated me. Very creative as well!

10/10 they will have what you're looking for 100% of the time. Been going here for 15+ years and…read morethey have always been amazing

Great shop!! Very laid back comfortable place to shop huge selection of pipes. A bit pricyread more

Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier…read morethat morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

0 out 5 stars…read more Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier that morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

When I went in the store I was greeted like I was visiting a relatives house. The man asked me…read morewhat I was looking for & then showed me around the store. He was very friendly & polite, the kind of person you wish worked in every store you shopped. I will definitely shop go back.

From the owner: Brand new smoke shop in Downingtown. We carry everything from CBD to roll your own tobacco to pipes.read more

Love this shop! Staff is friendly and informed about the different products they carry!read more

From the owner: Why Wait and put it off. Everyday you see your life go by you. Slowly being taken away from your…read morefamily! 480,000 people die every year because of cigarette smoking, do you really want to be in that category. No! So take the next step, Move forward and head over to Loyal Vape Co. We will be able to teach you everything you need to know about vaping and how it can and will help you quite smoking!

Please don't buy the justfog the coils are expensive and hard to find. Make it Vapor sells them but…read morebreak easily the price went from $4 per coil to the last time I was there $5. It has cost me so much money replacing the glass to the coils. Please get something other than the justfog. I vape for pain and constantly out of coils. I said something numerous times but no one seems to care. I tried four times and gave up. Justfog no

Nice guys, friendly and let you try everything before you buy. But it is so expensive for the…read morequality... $23 for a 30 mL of 0mg Strawberry lemonade flavor is a lot. I also feel that the e-liquid I purchased does not have the quality of the tester at the counter. I smell the flavor but I taste a mouth-drying chemical flavor afterward. I tried a tank of my favorite NKTR Sour Strawberry 3mg afterward and it tasted fine. Definitely an issue with their blend. Disappointed and down $23. Not impressed. Will not be returning.

Hands down the best place to get ANYTHING you need. Owner and employees are extremely personable…read moreand beyond helpful. Prices are low compared to anywhere else I've been. I've lived in Phoenixville for 15 years and this is the best smoke shop by far. If they don't have something in stock, the owner will literally look it up to see if he can order it, if not the owner, the fine employees will inform him. The owner and employees always ask for feedback about products they get because this business sincerely cares about what products customers want and what customers don't like. HUGE THANKS TO the owner and staff. 10/10

It's the best priced option in Phoenixville by far. I even have a hard time finding ejuice online…read morefor any cheaper. The owner is willing to custom order juice if you're a regular customer and is genuinely pleasant. He's even gone out of his way to make up for a mistake.

I went in there and the man helping was nice. I explained what I was looking for and he recommended…read morea particular gummy. He said take 1 but I could take 2 if one was not strong enough. I tried one and felt nothing. I tried 2 and felt nothing. I tried 3 and felt nothing. I could easily have operated any machinery. I looked up reasons this could have occurred and decided to see if it was me or the product. So I ordered a different one online from somewhere else. I took two and definitely I felt it. I regret wasting money at this shop but live and learn.

go here at least once a month!! the guys who work here are so nice and are super excited ab helping…read morepeople find the right product for them. i have a bad back and was curious about treating it w delta 8. one of them took time to explain everything to me so nicely. i am super cautious ab thc and they always make me feel so welcomed and safe. u guys are the best!