Dr. Patel and her team were wonderful. I had to get 4 cavities filled and was highly anxious. Dr…read more Patel put me at ease, talked me through the entire process and it was quick and relatively painless!

Very bad experience, took way too long ( Four Monthe) to get the material needed. Very money…read morehungry, sending texts and emails concerning payment when work hasn't been completed yet.

The office staff at this location are absolutely INCOMPETENT Tand UNACCOUNTABLE for their actions…read more They could care less about the patients. I took a long time to decide to switch to Lane and Associates and it has been such a disappointment from day one. I kept giving them the benefit of the doubt. They scheduled me to a DR. that was not in my network, I have 3 crowns that need to be done. I asked them to send prior approval to Cigna for the work and move me to a Dr in my network. Cigna wrote back 4 times asking for more information. All unanswered by the Knightdale office.

i had four teeth pulled at this location they didn't even put the right amount of anesthesia, i…read morefelt my teeth get pulled out. i took my mother to this location and they left a hole in her teeth.

Dishonest staff, no accountability, dropped the ball, not trying to build repeat clientele (which…read moreis not smart on their part)

I scheduled a cleaning appointment and confirmed it via text for 1:00 PM. I arrived at the office…read moreat 12:50 PM to check in, only to be informed that my appointment wasn't confirmed and that I would need to reschedule. I showed the staff the confirmation text indicating that I had replied "Yes" to confirm my appointment for 1:00 PM with a response back from the office stating "Thank you for confirming your appt!". They apologized and said they misspoke before, that I did actually confirm my appointment but there was no availability for that time, which suggests my slot was double-booked. I even showed up 10 minutes early, yet I wasn't allowed to keep the appointment I confirmed. This experience felt very unprofessional. My work schedule is very demanding, and I expect to keep the appointments I confirm to avoid wasting my limited time. Makes me reconsider even rescheduling with this office, thinking this could happen again.

I don't understand all of the negative reviews. Every time I have been there they have been great…read more It was easy to schedule appointments for cleanings, and for a filling. They were very clear with me about the costs of the different services. And I used their monthly dental plan to get a free cleaning at the 6 month mark. The price for the filling was reasonable. They gave me a referral for my wisdom teeth removal, which was needed. The wait times were short, and their service was great every time I have gone.

Wasted my morning going here and the ppl at the front desk told me neither my children or myself…read morewould be seen bc I refused to pay $50 extra for each person although I've come here for a decade now . Don't go to this dentist it's a waste of time. Highly DO NOT RECOMMEND here as they will not give you your cleanings that insurance pays for.

Dr Mark was fantastic and his staff was very willing to help in my time of need. Highly recommend.read more

I made a Yelp account just to leave a comment about my experience at smiles of carolina! It was…read moreAMAZING!! Minh, was so helpful and sweet. She was patient and understanding and don't get me started on Doctor Ko. He was really nice and patient. This is coming from someone who has an absolute dislike for any form of checkups due to how invasive they are. I loved my experience and I would rate it a 10/10

I truly wish I could give this office five stars because **Dr. Morrison** is one of the kindest,…read moremost compassionate, caring, and professional dentists I have ever met. She takes the time to listen, genuinely cares about her patients, and has always treated me with kindness and respect. Her dental assistant and the hygienist who cared for me were also wonderful. They were patient, compassionate, and made me feel comfortable throughout my treatment. Unfortunately, my experience at the front desk was completely different. I arrived for what I believed was my confirmed appointment, only to be told it was no longer on the schedule. I asked to speak with a supervisor and was told one was not available, but that the doctor would be contacted. Instead, another individual came to the front desk, sat down at a workstation that was already logged in, and began looking through the computer before telling me that I could not be seen and offering to reschedule me for the next day. When I politely asked to speak with Dr. Morrison, I observed the individual's tone and body language change. I felt she became rude and dismissive, repeatedly telling me that Dr. Morrison was busy and had other patients, even after I calmly explained that I was willing to wait. I also felt that she was trying to prevent me from speaking with either Dr. Morrison or the dental assistant who had personally scheduled and confirmed my appointment just two days earlier. After I was finally brought to the back by a hygienist, both Dr. Morrison and the dental assistant told me they had been completely unaware of what had occurred at the front desk. They were unaware that I had repeatedly requested to speak with them or that there had been a scheduling issue. I believe the situation could have been resolved much sooner had they simply been informed that I was asking to speak with them. While I have complete confidence in Dr. Morrison and greatly appreciate the care provided by her clinical team, I left disappointed by my front desk experience and concerned about how the situation was handled. I sincerely hope the practice reviews what occurred so that future patients are treated with the same professionalism, respect, and communication that Dr. Morrison and her clinical staff consistently provide. because **Dr. Morrison** is one of the kindest, most compassionate, caring, and professional dentists I have ever met. She takes the time to listen, genuinely cares about her patients, and has always treated me with kindness and respect. Her dental assistant and the hygienist who cared for me were also wonderful. They were patient, compassionate, and made me feel comfortable throughout my treatment. Unfortunately, my experience at the front desk was completely different. I arrived for what I believed was my confirmed appointment, only to be told it was no longer on the schedule. I asked to speak with a supervisor and was told one was not available, but that the doctor would be contacted. Instead, another individual came to the front desk, sat down at a workstation that was already logged in, and began looking through the computer before telling me that I could not be seen and offering to reschedule me for the next day. When I politely asked to speak with Dr. Morrison, I observed the individual's tone and body language change. I felt she became rude and dismissive, repeatedly telling me that Dr. Morrison was busy and had other patients, even after I calmly explained that I was willing to wait. I also felt that she was trying to prevent me from speaking with either Dr. Morrison or the dental assistant who had personally scheduled and confirmed my appointment just two days earlier. After I was finally brought to the back by a hygienist, both Dr. Morrison and the dental assistant told me they had been completely unaware of what had occurred at the front desk. They were unaware that I had repeatedly requested to speak with them or that there had been a scheduling issue. I believe the situation could have been resolved much sooner had they simply been informed that I was asking to speak with them. While I have complete confidence in Dr. Morrison and greatly appreciate the care provided by her clinical team, I left disappointed by my front desk experience and concerned about how the situation was handled. I sincerely hope the practice reviews what occurred so that future patients are treated with the same professionalism, respect, and communication that Dr. Morrison and her clinical staff consistently provide.

The first time that I came here my visit did not start out the best due to a mistake made by the…read morescheduling staff, issues with the assistant that took my X-rays, & my interaction with a receptionist. After I expressed my concerns my visit turned around. My dental hygienist, Dr. Turner & the other dentist made a point to make things better and were apologetic. Dr. Turner is a great dentist and was very accommodating. The dental hygienist was helpful. My future visits have been much better.

I was told at my first cleaning that my teeth looked great. At my second cleaning I was told I had…read moreten cavities. 10! I haven't had a cavity in decades. ​Needless to say I was skeptical. I got a second opinion from another dentist and was told that there was nothing wrong with my teeth. I will not be going back to a chain franchise dentist ever again.

Went for a check up. In and out. Felt great. Mouth feels good and smooth. Great Dr's and staff.read more