They don't know which end is up... I received frequent…read morecommunications from Stansell Dentistry's Knightdale office, which I DID NOT VISIT regarding an invoice due from a visit I had at the Brier Creek location, where I was seen by staff and received unnecessary (they did not have the materials to create a crown in house) prep for a crown procedure. First, I should not have been charged anything, since they did not give me the "same-day" crown that I was scheduled for! I certainly don't deserve PERSISATN text reminders from the Knightdale office for payment. I called this office to ask what was going on. They claimed I had visited their location on that date! I never visited that location for this or any recent dental care. It became clear that the Knightdale location had issued the charge of $146. I contacted both offices to get the clarification that the visit in question was being charged $50.50, However, only the Brier Creek location had provided care. Disorganized, miscommunication, and unprofessional harassing billing practices.

Dr. Patel and her team were wonderful. I had to get 4 cavities filled and was highly anxious. Dr…read more Patel put me at ease, talked me through the entire process and it was quick and relatively painless!

The office staff at this location are absolutely INCOMPETENT Tand UNACCOUNTABLE for their actions…read more They could care less about the patients. I took a long time to decide to switch to Lane and Associates and it has been such a disappointment from day one. I kept giving them the benefit of the doubt. They scheduled me to a DR. that was not in my network, I have 3 crowns that need to be done. I asked them to send prior approval to Cigna for the work and move me to a Dr in my network. Cigna wrote back 4 times asking for more information. All unanswered by the Knightdale office.

i had four teeth pulled at this location they didn't even put the right amount of anesthesia, i…read morefelt my teeth get pulled out. i took my mother to this location and they left a hole in her teeth.

Dishonest staff, no accountability, dropped the ball, not trying to build repeat clientele (which…read moreis not smart on their part)

I scheduled a cleaning appointment and confirmed it via text for 1:00 PM. I arrived at the office…read moreat 12:50 PM to check in, only to be informed that my appointment wasn't confirmed and that I would need to reschedule. I showed the staff the confirmation text indicating that I had replied "Yes" to confirm my appointment for 1:00 PM with a response back from the office stating "Thank you for confirming your appt!". They apologized and said they misspoke before, that I did actually confirm my appointment but there was no availability for that time, which suggests my slot was double-booked. I even showed up 10 minutes early, yet I wasn't allowed to keep the appointment I confirmed. This experience felt very unprofessional. My work schedule is very demanding, and I expect to keep the appointments I confirm to avoid wasting my limited time. Makes me reconsider even rescheduling with this office, thinking this could happen again.

I don't understand all of the negative reviews. Every time I have been there they have been great…read more It was easy to schedule appointments for cleanings, and for a filling. They were very clear with me about the costs of the different services. And I used their monthly dental plan to get a free cleaning at the 6 month mark. The price for the filling was reasonable. They gave me a referral for my wisdom teeth removal, which was needed. The wait times were short, and their service was great every time I have gone.

Wasted my morning going here and the ppl at the front desk told me neither my children or myself…read morewould be seen bc I refused to pay $50 extra for each person although I've come here for a decade now . Don't go to this dentist it's a waste of time. Highly DO NOT RECOMMEND here as they will not give you your cleanings that insurance pays for.

Dr Mark was fantastic and his staff was very willing to help in my time of need. Highly recommend.read more

I made a Yelp account just to leave a comment about my experience at smiles of carolina! It was…read moreAMAZING!! Minh, was so helpful and sweet. She was patient and understanding and don't get me started on Doctor Ko. He was really nice and patient. This is coming from someone who has an absolute dislike for any form of checkups due to how invasive they are. I loved my experience and I would rate it a 10/10

The first time that I came here my visit did not start out the best due to a mistake made by the…read morescheduling staff, issues with the assistant that took my X-rays, & my interaction with a receptionist. After I expressed my concerns my visit turned around. My dental hygienist, Dr. Turner & the other dentist made a point to make things better and were apologetic. Dr. Turner is a great dentist and was very accommodating. The dental hygienist was helpful. My future visits have been much better.

Once again three Dental receptionists were totally clueless. They asked me to spell my name twice…read moreand also tell them twice why I was there for just a simple bleach whitening tray pick up nobody knows what they're doing there and it's reflecting very poorly on the dental practice more training is essential.

I was told at my first cleaning that my teeth looked great. At my second cleaning I was told I had…read moreten cavities. 10! I haven't had a cavity in decades. ​Needless to say I was skeptical. I got a second opinion from another dentist and was told that there was nothing wrong with my teeth. I will not be going back to a chain franchise dentist ever again.

Went for a check up. In and out. Felt great. Mouth feels good and smooth. Great Dr's and staff.read more