HORRIBLE EXPERIENCE AT BUREAU EN GROS!!! Went to the shop to buy a projector. Only 2 old models…read moreavailable on display. I was told that the other models are only available thru the website, no other options available. Went on website of Bureau enGros (Steples) on black Friday bought and settled in full $633 through my credit card and delivery scheduled in 4 days. On the auspicious day, no delivery. Checked my mail, order has been cancelled for no reason. The phone number on the cancellation mail to contact them is completely wrong. Found the their number on google, called, spend 2 hours on the phone, transferred from person to person. Finally, they explained that the card did not pass, but the amount was debited and refunded. The order was placed again, my bank account was debited again, for quick delivery, the order was placed at St-Bruno shop address. Sales person confirmed that everything is ok that time, told me to wait for 2 hours for delivery and to pick up the item there. After 3 hours, checked my mail, the order was cancelled again. Called the customer service again to know the reason, this time I asked to speak to a supervisor. The customer service person said they don't have any supervisor there and cut the line. What a horrible experience. I think that this shop is advertising fake promotion and scam customers. I have wasted time and lost all potential deals in other shops. You should be ashamed!!!! Be careful fellows!!!!