I went in to return a shirt that was a gift from my nephew, who lives four hours away. I had the receipt, but since I didn't have the original payment card (because it wasn't my purchase), they refused to process the return or even offer store credit. The employee inspected the shirt in a way that felt completely excessive and borderline invasive like a full cavity search of the garment despite it being unworn and tagged. He was rude, dismissive, and offered no solutions and kept my receipt When I asked to speak to a manager, he refused to provide one or escalate the issue. He maintained a smug, sarcastic attitude the entire time not once trying to be helpful or understanding. For a store that carries the Lids name, this level of customer service is unacceptable. I wasn't trying to cause trouble just return a gifted item with a receipt. I'll be avoiding this location completely moving forward, and I suggest others do the same. read more

Lids - Locker room by lids rude employee - Hats Near Me - Henderson, Nevada

Need to show love to your all time favorite team. Perhaps a personalized touch to that cap. All the sports cheer and glee can happen here. Baseball, football, soccer, you name the sports and welcome to the world of hats galore. Stop in and spend some time figuring out what team or perhaps teams that make you jump up and down. Now let's celebrate your new found team glory! The Dodgers, we bleed blue and let light shine upon them for they won the World Series for 2020. They defeated the Tampa Bay Rays as their opponent this past season. With ups and downs of the team players and coaching staff it has been way over a decade since the Dodgers brought home the win for Los Angeles. The year 2020, has made it a whirlwind for us sports fans. Way to go Dodgers, with COVID and all the time taken for practice they still brought home the trophy. We bleed blue period. What kind of sports fan are you! The Los Angeles Lakers brought home the golden titles for the 2020 NBA championship. What a vibrant victory too? Need to show your team support and love. Stop in and let's find the perfect hat to express your joy. Celebrate your team love and joy. I'm a die hard sports fan, have been for years. The Lakers and Dodgers are two of my favorite teams with Lids always having such beautiful ways to express my love and joy for the teams that are close to my heart. Need to impress your friend, lover, mate, child, or whom ever with a special gift. Be different, nothing shows personalization like a new lid. Lift someone's spirit to the highest levels of honor and praise with a new lid. If you need help selecting a gift for that special someone the crew here knows how to aid you. Let when I was shopping for the twins the extra stitches that they put on each hat were so special to each one of them. The extra time that the crew spent making sure everything was perfect was so appreciated. "I would like to thank the Los Angeles Dodgers for giving me my first opportunity to live out my life long dream of being a Major League Baseball player. Being blessed over six years, with great teammates and best fans in baseball. It has been an honor to serve Los Angeles and other foundations. For I will cherish these memories forever." Dodger Speak Who would not want to bleed blue? If you hail from the East Coast the staff at Lids can fix you up with even the Dodgers rivals too. No problem helping all sports fan to achieve maximum happiness representing your favorite teams. COVID has changed how we buy and show our team sport these days. Buying online and picking up in stores is recommended. The Lids stores are super small, so seeking that gift if you shop in store could take a little more time. Allow for this, make sure and wear your mask . Know the size of the individual that your buying for. Returning items these days, post virus is not recommended. Gift cards are always available for those hard to know sports fans. Whatever your team, sport, or spirit all are welcome here . No let's go team! Just fill in the blank with your favorite. read more

Lids - LA Dodgers Need I say more !!! Let's go play baseball!! - Hats Near Me - Henderson, Nevada

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Long story short: BF needed a hat, stopped in since we were in the general area and to see what else the mall had to offer. This is by far the smallest Lids location I have ever been in. Luckily there were only 3 other customers inside along with 2 employees. If there were more people, I would have been really uncomfortable. The BF went straight towards the Raider section and new exactly what he was getting. We are easy shoppers and don't require much assistance. When it came time to pay, this is where I got annoyed. The female employee who rang us up looked like she was annoyed that we had interrupted her conversation. It felt like she was rushing the transaction. When we told her we were part of the Lids loyalty program, her response was "oh, I forgot to ask." Like what?!? It's part of your job to ask every customer if they are part of the rewards program. Oh yeah, she "forgot" to ask us because she was too busy chatting it up. I paid for the hat and we left. I get it. The economy sucks, it doesn't mean employees attitudes have to suck too. If you don't want to be there, then don't work there. Or at least fake nice while customers are around. SMH read more

Great selection and pretty much every team you can imagine!! These high quality hats are the official, LICENSED hats by each Professional League. Special thanks to Riley for his 5 STAR Customer Service!! Recommend! read more

This is place I've always gone to get my hats. I'm a Raiders and Golden Knights fan and I love how they have a selection of hats for my teams. I also saw they have a variety of styles for cowboys, 49ers, bills and other nfl teams. I come here to also buy my dads presets since he is a baseball fan. If you buy sports hats a lot I suggest you sign up for the rewards program. You'll get points as well as 20% off purchases read more

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The female employee working this store was rude and had a bad attitude. Definitely doesn't enjoy her job. I love lids but this was the most unwelcoming experience I've had. read more

Bought a hat that was clearly marked $35. When checking out with "manager" the total came to $42.25. I remarked that the tax seemed quite high to which the manager nodded affirmatively. However, as I walked out the store I looked at the receipt which had charged me $38.99. I immediately told the manager about the mistake, to which she replied, "no error, we put our own sticker on these hats for more money and apparently forgot to do it on that one." I checked and there at least a half dozen hats of the same style marked with the true price of $35. Fraud, false advertising and a lot of shame for this store! read more

Wow. Used to be able to purchase a couple hats for around 60 bucks. They used to have buy one get one half off. I took my son to get a hat for his birthday. I also picked up a new one. After some embroidery for my son and the 2 hats it came up to 95 bucks. This was of course after the Salem's gave me 20% off of the embroidery. His answer was "hats got more expensive". The sad thing is I recently purchased a hat online for 28 bucks. Bend new, New Era Memorial Day MLB hat. My advise do not purchase from here. Don't let the 2 stars on their review fool you. This place is way over priced. This is apparently what you get for supporting local business. read more

rude white lady couldn't even give me my 2 hats correct after 5 hr they only came to sense to fix one idk but waste of time not what expected now imma sit there n wait for each embroidery hat I ever buyyyyy!!! read more

I went in to get a hat customized. I knew already what hat I was going to get. I have to say 2 employees were extremely terrific!! Autumn assisted me at check out and she was very friendly/helpful. A major kudos to Alissa who customized my hat!! Not only did she do exactly the details I wanted but she had the hat looking better than I expected. These two ladies are awesome!!! read more

The person their who helped me was trying to rap while he was "listening" to my customization order. I told him I wanted the same font as the "raiders" on the back of my hat, he assured me that the font he chose for me was the right one. Once I went to pay he kept telling me that he was going to put me on this rewards system and when I told him I didn't want it, he continued to pressure me to buy. When I came back to pick up the hat, the font was the wrong thickness and the lettering was crooked as hell. Don't think I'll be back.. read more

Lids - The lettering is the wrong size, color, and crooked. - Hats Near Me - Henderson, Nevada

Eugene was very rude. I was inquiring about the sign that said free shipping. As he gives me a half ass explanation, he sticks his left hand up his right sleeve, swipes his armpit then sniffs his hand. As I'm still standing there he starts to help someone else. They walk out the store then he comes back to assist me. Mind you, I'm standing at the register. I ask him if the free shipping, he does it in store or I do it myself. He says whatever, u can do it. Then he turns to help someone else again. I wanted to purchase at least 3 caps, but because of him... I walked out. He rather help the men that walk in... read more

I just left this store and the guy working the counter has the worst customer service I have ever experienced. We're on line and he is checking the guy out in front of us. I understand you guys are taking donations to help people with cancer... but I'm pretty sure you don't start the conversation with "eh you got cancer? No? Well does like your mom or someone?" There is sooo much better way to pressure that conversation. Then to bug him for 5 minutes on "dude, you are gonna have change? Just put it in the jar" then took another 5 minutes of pressuring the guy to buy another hat because it's 50% off even though he just got done tell him it was a gift and only had enough for one. But wouldn't leave that alone so keep embarrassing him? Then basically make him donate his change? He was so rude to this poor kid and just an all around awful person. We get up and ask about a hat up high and ask if it was a snap back. They weren't and he couldn't be more bothered by our question and still didn't want to show us the hat because "well it's not a snap back? Didn't you say you wanted a snap back?" So we just end up leaving. It wasn't worth buying anything from an impatient jerk who couldn't be bothered with helping anyone. read more