There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

Horrible experience! he should be fired if he's going to treat customers like that we came in…read morelooking for the new 49ers jerseys all we asked if these were real ! He started arguing with us for no reason!

First time visit and they definitely have a lot of the bay area teams appeals in stock , if you're…read more49ers fan Giants Oakland Athletics, raiders ,warriros definitely the place to get your hats ,hoodies, jerseys, jackets. I was in love with this A's jacket. A must buy. Wasn't too expensive either. Got me a nice San Francisco had to. I noticed they had other teams too like cowboys Los Angeles Rams. And then keychains and bobbleheads. The employees were pretty helpful and nice as well.

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

I like shopping here for Lululemon, especially that the store closes an hour later than the rest of…read morethe other stores at this outlet mall location. Always can find a good deal here. During the holiday season the shop does get somewhat busy. So be prepared! Most of the staff are welcoming and friendly, eager to help out. But there are a few which stands out to be not so friendly and helpful. Those individuals ruins the brand name and good will and reputation of Lululemon.

We love Lululemon and we always enjoy coming to visit this particular outlet store because you…read morenever know when you might be standing in line and they decide to drop the prices 10 more dollars. Definitely worth checking out if you are a fan of Lululemon, they have a very big selection of outlet priced items. The stuff is wonderful and really helpful and they will help you find whatever you're looking.

I went to the Dublin Big 5 yesterday and today and probably had the greatest retail experience…read moreever. Yesterday, I visited the Dublin Big 5 with the intent to buy some ammo for a weekend get together with the boys. When I walked in, I was greeted immediately and then I proceeded to walk over to the firearms section. Haylee was the person who helped me pick out my ammo and I was impressed of her knowledge of the variety of ammo. Anyway, when it came to running my background check, I ended up being rejected. This is the first time that it's ever happened to me so Haylee was kind enough to walk me through that process and gave me the necessary paperwork to get it fixed. With the help of her resources and expertise, I was able to sort it out the next morning (today.) Now that I had the background check situated, I made it back to Big 5 in hopes that I get approved and actually buy ammo. When I arrive, Haylee was already at that counter and was ready to help. She remembered my situation and the ammo that I was interested in which I thought was impressive. When my background cleared, she was very cheerful. With her help, I was able to buy my ammo. Overall, I think that her customer service is the gold standard on how to treat customers. This encounter has made this specific Big 5 my official go-to place for all of my sporting goods needs.

Their "clearance" sale, is not for much of the store. Just old stock. Might as well just go to…read moreDicks.

This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

I like my local REI, but the floor service is lacking. Half of the time, I feel like I'm…read moreinterrupting something when trying to get attention and ask a question. However, the support on the register is always amazing. They are friendly, humorous and try to help even when they don't have the answer. Also, I was really disappointed that they don't carry any water craft, nor was the person I was speaking to this evening willing to help or ask if anyone in the store could make suggestions... essentially, because it won't result in a sale for them. They should be experts in most things outdoors; and be able to provide some suggestions for ordering from their website.

States online they open at 10am, showed up at 10:30 and doors were locked and nobody was there!!…read moreTried calling and no one answers the phone!!

Website says open at 10am. Got there at 11am and doors were locked and nobody inside the store…read more Wasted my time driving here

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

A one star rating is harsh ... but as my neck hurts, I feel it's justified…read more I rented a wetsuit for today's Sunday Alcatraz Open. The neck chafing: however, the wetsuit I got scratched the right side of my neck, and it hurts. The irony is after the swim, I realized that a wetsuit isn't really needed: warm water at 64 degrees with great weather - but I won't know in advance. I hope they either fix it or retire it. Otherwise,I'd give it a five star. Housed in an old rink. Very pleasant with excellent service.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

Fleet Feet has some cool shoes and gear, but I think the prices are high for what you're getting…read more The store does offer fitting tools and staff who can measure your feet and make recommendations, but in my experience, the tools are fairly "mid," and the knowledge base can be inconsistent. You may end up getting advice that's not much different from what you could find with a little research online, while relying on a sales associate with relatively limited training. I'd rather spend my money wisely: get footwear advice from qualified professionals such as running coaches, physical therapists, or doctors, then shop around for the best price at larger sporting-goods retailers that carry quality running shoes and gear and offer strong return policies. I also feel that there may have been some management turnover at this particular Fleet Feet. The service seemed noticeably better one or two years ago.

Coming here was an experience! They scanned my feet and I learned a lot about how I walk and how…read morenarrow my feet are. Hayley helped me and was so patient while I tried on a bunch of different pairs and figured out my new shoe size. I came in planning to buy one pair of walking shoes but left with two since one of the pairs were on sale. The store was really clean, and they wiped everything down before my scan, which I appreciated. Even though it's about a 30-minute drive for me, I'll definitely be back when I need another pair!