Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

Easy to book on line. Lots of different options. I rented two units at different times and both…read morewere ready to go right away! Very clean. Box mover carts generally available. No one has been in the office when I went to ask questions, but they were available by texting.

They embellish their square footage on units. A 5x5 was…read morereally 4'3" x 4'10" I brought everything from the house and couldn't fit it in due to it being undersized. Had to take everything home and cancel my unit. They should be honest about the true size.

I would not have great things to say about the actual storage unit and some of the issues we faced…read more- but manager Suzette Oliado was so wonderful and her customer service can not be overlooked. We moved out of state for 5 years but any time we spoke with her she remembered us and was extremely kind and accommodating. We appreciate her!

STAY AWAY!!! There are far better options for keeping yourself and your belongings "safe." This…read morefacility has serious cleanliness issues--I once found a dead mouse in front of my unit. When I reported it to the office, they assured me it would be taken care of. Two weeks later, it was still there. Security is also a major concern. I have visited multiple times, both during and after office hours, and found the side door unlocked. Homeless individuals frequently enter and exit the building without restriction. My unit was broken into, and I wasn't notified until two days later. The reason? Staff claimed they only noticed during their rounds after the weekend--meaning they had no idea when it actually happened. Their response? "I think you should file a police report and contact your insurance company." You think? Frustrated, I canceled my unit and moved my belongings out well before the next billing cycle. I was repeatedly told I would receive a confirmation of cancellation--yet it never happened. Avoid this place at all costs. If you don't believe me, visit after hours and see for yourself. Terrible security, terrible customer service, and a terrible place to store your valuables.

I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

My first clue that Trunk Space had acquired the property was seeing their name on my bank account…read moreas 'pending'. I received a notice on 2/25 stating that they would be operating the property as of 2/24. It stated that automatic payments would transfer over without any intervention on our part, though 'there may be some delays'. Payments had still not processed 10 days later, so I attempted to use the payments website mentioned in the letter -- but it would not send a verification code, so I coul log in to use it. I called the number on the letter they sent -- 984-370-3932 -- but it is 'not in service at this time'. A few months later they increased rates by almost 30% just 3 months later. I also overheard them trying to con a current tenant to move their stuff out and move right back in as a new customer, to get their $250 unit for $29 a month -- taking advantage of a naive person who did not think to ask what the rate would become after the first month. Find another place. Seems to be vulture business.

the young lady that works in the office it's so helpful so kind, generous with her time, generous…read morewith her words and just a downright good person. The rest of the staff in this location is basically terrible. every negative adjective that I can think of that involves personality and dealing with a public could apply to all of the staff at this except for one person. And that one person is the reason why I'm leaving this review because she is amazing and the only reason why I ever this place in the first place. The too steep for me to stick around so I had to go. It's a shame because it's a great facility. Great building great units minus one and pretty decent hours. I would've go from $70 a month to 140 which is ridiculous. I mean I stuck around if been a slower build into that just doubled overnight and I've only been there a couple months. Sorry truck space good luck in the future and take good care of the young lady that took care of the only lady I've ever seen there in the last so I'm pretty sure you all know exactly what I'm talking about. Give her a raise!! she deserves 10 we're having to deal with the troglodytes that you have employed to work assign her. This is by far the longest review I have ever left and probably will ever leave and maybe the last review I will ever do in my life on anywhere especially a storage facility! Keep up the good work with the facility and maybe hire some more people with a little bit of personal and thank you very much for taking care of me as good as you did. I just can't afford that price increase. OK! I love you! I mean it! byeeee!

This place is amazing. Mark is so helpful. He's always available for questions and even helped me…read moremove something into my space. I highly recommend this storage facility. It's always very clean and well lit.

This newest of the Extra Attic Self-storage facilities features covered storage for both RV &…read morecorporate yachts as well as a truly beautiful, state-of-the-art --& one of the first of its kind, if not the first, in the Raleigh-Durham-Apex storage business market for Wine, beer &/or other longer self-life food or beverage commodities aimed at both local restaurant or home chefs. Morrisville is conveniently located on NC54 aka the back, old way to Chapel Thrill on Chapel Hill Rd. The staff at this site as well as the others & the Corporate leadership are both congenial & accommodating aiming to give quick, real-time accurate information & the utmost highest levels of Customer service & satisfaction to new, & longtime patrons of Extra Attic.

Seems good to me! I enjoyed working with the lady in the office to learn about the options and get…read moreset up with a lease. She was very nice to deal with, especially compared to the other place I went. The unit was perfectly cleaned out. The lock is included. The price was cheaper than the other places nearby. I would recommend this place above the others in the area.

Brassfield Self Storage was the least expensive of all the self storage options in South Durham…read morewhen I checked around. The facility is only a few years old, and is very clean and uncluttered. The person who rented me my unit was well informed and professional, showed me the 24-hour monitoring service, and explained that each unit not only has a lock, but an alarm that is deactivated when you use your code to enter the facility, and re-activated when you use your code to leave the facility. I was also able to use their big truck for free to move in my things. Simply put, I've had a good experience with them.

Email from the managers clearly stating they don't really know what's transpiring on the property…read moreor who is accessing stored property. Isn't that why I paid to store my vehicle there, behind a gate that requires a code for acccess? For SECURITY purposes?? Beware that they clearly state that non-approved vehicles/persons can "tailgate in" behind another vehicle to access the property and access YOUR belongings illegally. They state they are not monitoring this activity, despite the massive security camera presence. This issue could have been alleviated had they simply asked for a photo ID of the tow truck driver claiming to be ME!!! Or calling ME (who pays the monthly storage fee) to verify I was having said vehicle towed away. But no! It never happened. "Please understand this, the tow truck company could have tailgated in, took the vehicle and tailgated out, this is something I would have had no control of, after speaking to your brother last night I feel that one way or another the Blue Cadillac was being towed off our property yesterday with or without my knowledge. One last thing, the towing company did not need our assistance, they knew exactly where to go to, which car to pick up and tow away, also they knew where to take the vehicle." Thank You, Frank and Lisa Property Managers 6120 Westgate Road Raleigh, NC 27617 919-786-4525 raleigh@cardinalselfstorage.com www.cardinalselfstorage.com

Terrific managers! Mr. Tony and Ms. Kelli are the kindest managers. They are extremely helpful,…read moreknowledgeable, and always ask me how my family is when I come in or call. They helped me find the right unit to consolidate my belongings. I highly recommend this facility, it's clean, the prices are great and the managers are the best!