I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.

The space is nice but.... They consistently raise the rent…read more Want to charge for use of the proximity entry. Charge extra for access out side of 9 am - 7 pm. This facility does not have an actual person on site. Why should you pay extra if they don't pay anyone to be there 24/7. Additionally, when moving out of the 4200 NC 55 facility, the exi gate did not want to work despite accepting my code. Had to go back to the entry gate, exit the man-gate, put in my code, get back in the gate, get back in my vehicle. All around poor experience.

Great location. Staff is really nice. Place is clean. Prices are ok. They do run specials from time…read moreto time. Well life inside. Really secure. Really clean.

Dropping this down to a 1-star. Customer support takes 5-10 minutes between responses in the chat,…read morebut gave me less than a minute to respond before kicking me out of the chat.

What started as an affordable rate nearly doubled in just a few months. Rent was raised almost…read moreevery 30 days with no certified letters or proper notice, and extra fees were added without explanation. Don't be fooled by their courtesy when you move in--it disappears once they have your property. Such a disappointment, because I've used them in the past and never had this kind of experience. Complaints go unanswered, and the entire process feels predatory. Be cautious--what you sign for is not what you end up paying.

Sizable units that helped to fit everything, the employees Melody was very helpful in making sure…read morewe had everything we needed.

As a ER doctor relocating from the Sunshine State to the land of sweet tea, I had the distinct…read moredispleasure of encountering a Public Storage representative with the charm of a sunburned alligator. This snide know-it-all couldn't even keep his sarcasm in check over a simple zip code faux pas. He had the audacity to scrutinize my immaculate Jaguar's condition, as if a minor detail like a removed battery would make it unworthy of his holy storage kingdom. After his unsolicited lecture on my car's functionality, he had the gall to imply that my inability to pay would somehow tarnish their pristine image. As for my furniture, his ludicrous quote was as welcoming as a brick wall. Needless to say, I promptly retreated to a more courteous establishment, where my possessions & I weren't subjected to the kind of disdain usually reserved for a patient with a paperclip lodged in their nose. Public Storage? More like Public Disaster.

Bottom line: This location of SecurCare has done well for my needs. Customer service has been…read morepositive and helpful. The storage unit itself is nicer than expected and accessible as needed. Rental rate has changed over the months of use from the original special sale price, however. The Deets: I had a condo event where the building sprinkler system burst after a rare single digit temperature a night near Christmas, so I was in need of a storage area for things that survived the aftermath. After looking around, I found SecurCare Self Storage within a small driving distance from me. They had a sale going on at that time for 5 X 10 small unit that is first floor, temperature controlled for $60/month. The manager at the Morrisville location handled all items well and the transaction went smoothly. The storage unit itself was nicer than expected and did the job needed. I continue to use this storage unit, but after a few months the sale price was not continued and I now pay $80/month which is still doable. I've only had one instance where the payment system hit a snag, where it did appear my payment did occur but at the end of the transaction a message came that there was an application error so no confirmation was sent to me of my payment. When I called the office, this event was quickly remedied and I was emailed a copy of the receipt of my payment to retain for my own records. I am satisfied with using a small storage unit at this location of SecurCare and will continue to use their services for the time being.

Maintained a unit at SecurCare for nearly six years and the experience was excellent! Management (I…read morethink Russ is his name?) was very accommodating and responsive and the units and grounds were immaculate. Really appreciate the simple touches like the automatic lights and the courtesy brooms/dust pans in each building for a quick sweep. I moved away from the area and had been tempted to move my items closer to my home, but any local facilities I checked out didn't compare- like night and day difference. Highly, highly recommend!

Management is nice and helped me especially jess the place was clean and easy to navigate.read more

Useless pathetic storage. The place is not temperature controlled. They are only specialized in…read moreraising the rates every 6 months. And the rates are raised without informing you. Please take your things and store them elsewhere or you will be ripped off. I am shutting down my storage as it is not worth it. Terrible if you ask me when rates are raised without being informed. Daylight robbery by the pathetic management. I'm sure that there are better cheaper places in the city.

I got a message that I have moved out of the storage unit which I have not, unable to get any one…read moreon the phon. I do phone chat and told to stand by someone will reach out. No one has and yes it's Sunday but the fact I have not moved out of this unit and it appears it been removed from my account. Is insane that not even an email saying what is going on. However the fees go up every few months. This is not first time I have issues. As I have paid monthly and on time.

Very helpful staff onsite and very clean facility - I'm very pleased! I highly recommend.read more