We hired this company for a large 1-day move scheduled 9/17/25. The process of quoting was timely…read moreand no issues. Friendly process and felt like all would go well. Pricing was fair and they were offering a discount if we booked, so we did.
A few days prior to move, I called the mover to add items not on our inventory that we were originally going to move that we knew we wouldn't have time to. They ended up not being able to move most of it in time - so we did it anyway but got charged. We also moved our lamps which were on the inventory that they suggested we move ourselves or they would have to pack them.
We were moving items with our enclosed trailer that we told mover we were going to do and what specifically we would be handling. No scope was affected.
The week of the move, they requested to come day before to stage items to prep. They did not visit us any other time prior to move to check readiness or offer packing services. Two movers came and moved boxes that were ready into garage. Sounded like a plan, but the items moved now had no organization by room, stacked heavy on top of fragile, blocked garage doors, and blocked areas we needed to access to finish packing. We discovered this late in day. We then moved what they moved to repack damaged boxes and get our garage doors closed for the night. This stole much time needed to finish packing and prep for next day.
Day of move, they showed up with 1 box truck and a small Uhaul. Did not seem adequate and it wasn't. They showed up earlier than scheduled while we are trying to finish up due to the delay they caused prior day. We asked them to wait until scheduled time. Owner was not happy about that because he was paying people that weren't working. So, we let them start in basement instead of upstairs. Only one mover spoke English, and the owner was there for a short time to get them started. This made it difficult to communicate with the team. We know we were not 100% ready, but what they did didn't help. They were not organized with no apparent process. We tried to make sure things we didn't want moved were noted and out of way, but they still packed and loaded items we were going to take, leave, or trash. If there were questions, they didn't ask. They did pack 5- 6 boxes in basement. They filled the 2 trucks, but they were unable to take everything they were hired to in 1 day. We had to use our trailer to move some inventory because they couldn't! After they finished loading, they asked where the new house was? We were dumbfounded by that question, because it should be known. They thought it was close, but it was an hour away. We assumed they'd arrive around an hour later at our new house. They didn't show up until late afternoon. Again, very difficult to communicate with the team speaking little English. I walked them through the house, explained where the rooms were by name, so they'd know where items were going. However, they couldn't read the boxes, and we had to direct every single box where it needed to go. Still things ended up in the wrong place. We ended up buying the mover team dinner as they had worked very hard throughout the day and went very late to ~10 p.m. They gave us the choice to do more that night or do in morning? We chose next morning. Thank goodness we had an extra day to move before closing. On day 2, there were no movers on site that truly spoke or understood English. They tried very hard and got the move done but it was inefficient. This left us very little time to prep the old house to be ready for buyer walk through at end of day. I informed movers I had to finish that first before meeting them at new house. They agreed and would go help with another job and then meet us at house later in afternoon. Day 2 finished late again.
After moving, we discovered our $2K TV was damaged beyond repair (they packed); a piece of furniture was damaged and needed repair. We bought insurance with this company and put in a claim. They offered a small amount of money to replace TV and repair furniture. In exchange, we were required to sign a document agreeing we could not give them a bad review anywhere ever (required by their attorney; not industry). I declined to accept insurance due to this statement. Get hard copies of all documents and do your due diligence. My fault for not doing so - I trusted and assumed.
In the end, the company charged more than quoted. Some of it warranted and some of it not. We gave owner the feedback above and more. He says he tried to address with us - not true. First call he denied it all and blamed us. In writing, he would not accept and changed nothing. We tried to come to terms with this company before writing any review. We did pay the full amount and did not accept the insurance as noted. The owner accepted no fault and no input! We've made large moves before with much better movers. Do your research. The good movers will quote higher but will deliver better service!
