I like cafe here, especially about the daily special smoothies and entries. Always enjoy it after the exercise.

The bottom line is that I feel dirty after dealing with Life Time. What a bad experience! I was looking forward to joining this gym. The last thing I expected was that the salesman and the corporate office at Life Time would try to force me into signing a contract where I would not be allowed the time to adequately read and review the contract. The one I went to is in an affluent area in Roseville CA., and is only a few months old. It's beautiful, with very nice indoor pools. In doing the walk around with the salesperson I asked about older gyms, could I visit one to check out its condition? I was told that every Life Time location regardless of age is in the same condition as this one. The salesman's comment was "we have a reputation to uphold". After reading existing customer reviews I found that this was not a true statement. After the walkabout came the hard used car sell. The price I was quoted was that membership is $200, where that price is NON NEGOTIABLE, and the monthly dues are $110 a month (where I must give them credit card information for automatic payment). This was with the understanding that this is a month to month contract. You are not locked into the price protection of a term based contract. I asked to get a copy of the contract so that I could read it over and review it, and was told that AFTER I signed the contract I could read a printed copy. I was told that I would have a few minutes to read the contract on his computer screen. I explained that I would not do that. I have spent a good deal of my life in gyms and have learned the hard way just how unscrupulous gyms when it comes to money. I told the sales person I wanted to join but would not do so without reading the contract. I was told that it would be emailed to me, which never happened. I did get called with a lot of spam email to join the gym. I made a second trip to talk to the salesperson to get a copy of the contract. He said he would get me a printed copy, but when he came back he handed me torn pieces of a contract. The excuse was that they had no blank contracts because they are only on the computer, so he had to tear out the private info. of the persons contract he printed out. REALLY? I asked about the missing parts of the contract? He put the contract up on the computer of the torn out area he gave me. He then got a call and by mistake moved his cursor so I got to see a little more of the contract. This part of the contract said that Life Time could change their monthly rates at anytime for any amount. When I asked the salesperson about this, his answer was that they might only raise it $1 to $2 per month, so why wasn't this amount stated in the contract? This made me wonder what else did this contract say that I was not being allowed to see? I was told again by the salesperson that he would email me the full copy, and I left. Again, I never received an email version of the contract. Since then I have seen the membership fees go all over the place price wise. The last email said no membership fees with our commitment plan. Went online and the commitment part of the commitment plan was very vague. Today I decided to call Life Time's corporate office to see if I could get a copy of the contract and get the facts of the commitment plan. The supervisor in their customer services Dept. was rude to the point of being hostile in telling me that she could not give me a copy of their contract or tell me about the details of their commitment plan. What I was told was that I could read a printed copy of the contract AFTER I signed it, that every location had its own separate policy's, that I could go in again to talk to a manager, and that in no way do they allow contracts to be given out without being signed first. I have no problems with paying for a membership if everyone is going to pay the same amount, I do have a problem with being lied to about the amount where that policy is supported by the corporate office. I feel that it is dishonest to not give you the time to adequately read and understand a contract before signing it. I feel that it is unethical to hide rate change information or other information on a contract without being allowed to adequately see and review that information, in the hopes that you might not understand or catch that information at signing time. You know that this corporation has spent a lot of time and money in developing their contract for their benefit, the fact that I was expected to sign it after a few minutes of reading it is unethical. After reading the negative reviews on this site and others by customers I am disappointed by the path that the Life Time corporation has taken in how to make high profits. The reviews of workers of the Life Time corporation only confirmed the problems of the customer reviews. Think twice before giving Life Time open access to charging your credit card. read more

Love this gym but mostly my trainer John Brown. If you're looking for a positive, motivating, adaptable trainer who will support you in your goals, he's your guy! What makes him stand out is his ability to listen to your concerns and constraints (for me, arthritis, injuries, motivation issues) as well as your goals (for me it was to lose 8% body fat and 15 pounds) and translate that into a program that works for you. After a month of working out I had not lost a pound but had lost 1 percent body fat. Even though it was obvious I was gaining muscle, I was frustrated that I hadn't lost any weight. We had a nutrition session and he uncovered that there were things I was eating and habits that were holding me back from losing weight. That was a complete turning point and game changer! We also tweaked my workouts. Four weeks later I have lost 9 lb and 3% body fat. John is fun to work out with and has a great sense of humor. He knows how to make exercises accessible and non-scary. My goal is in sight thanks to John! read more

This review is specific to Inga. Her Tuesday circuit class is amazing! She's so motivating, and the class flies by. It's the best hour long workout in Austin! If not for her, I might do other workouts closer to home, but I'd pay the monthly membership even if it was just to go to her classes. If you want a challenging workout, and need motivation like most of us, Inga is the best!!! read more

Don't expect a good customer service!! I made my appointment for highlights at the spa and salon about 3 weeks ago. I really needed my hair done by today. When I got there they told me there wasn't any appointment for me. So disappointed!!! This is not the first time they messed up!! Never go back!!! read more

I totally love Lifetime. Yes, it's expensive but to me it's worth it. The have large lockers, your card locks the locker so no need to carry your own lock, they have individual showers...with soap, plenty of equipment, a cafe with good food, place to get your haircut.....all in all I really enjoy being there. I workout morning and night every day of the week. It is my home away from home. I dont have a lot of money at all but I would pay $100 per month for LifeTime. Probably more. read more

I have been a member for over one (1) year and use the club 4-6 times a week. Overall the equipment is great and I enjoy the classes and instructors. However, over the last six (6) months the quality and cleanliness of the club is lacking. Dirty towels everywhere, broken soap dispensers, broken clothes dryer, dirty/dirty urinal area. All this has been building up for some time now. I personally think there could be a safety and/or health related issue here. Equipment needs to be inspected and replaced and things need to be sanitized. read more

Customer service is non existent here! The only reason I'm giving them that extra star is because it really is an impressive gym. Beautiful facilities and I never have to wait for a machine. But for the price ( $80 a person) I expect a little more respect than I have received. I worked out here for 3 years in the past and never had an issue. So when i decided I was going to start working out again, I couldn't wait to get back to Lifetime. I should have ran the other way from the start! First they gave me the hard sale and forced me to sign up the day I walked in to inquire about pricing. I was then forced into doing personal training, which is something I didn't really feel I needed, but okay i thought I'd give it a try. The BS began when i didn't return the trainers call to do another session. He was literally harassing me trying to get me to do some more sessions. Even after telling him no! What really made me angry was that when I'd run into him at the gym he would roll his eyes when he saw me and when i tried to say hello, he turned the other way! A few weeks later i took a friend with me to work out. They told us they would give him a free pass to work out with me as long as he sat down with a rep after our workout to discuss memberships. So of course we agreed so we didn't have to pay the $20 fee for my friend to work out as a non-member. They gave him the same hard sale I received, but the rep took it way to far. My friend, who was genuinely interested in a membership, told the rep that he needed to think about it and he would get back to them about signing up. The salesman I guess considered that an insult of some sort because he then proceeded to tell my friend that he was wasting his time, that he had a quota to meet, and that he needed to know whether or not he was serious about a membership because he didn't want to waster any more time. Are you effing kidding me? Needless to say my friend told that young man to go eff himself. Over the next few months I started to realize how horrible the employees really were. When trying to change my membership from a couples to a single membership, i received a world of grief from a manager who tried to convince me to convince my partner to stay. After telling him no about 10 times he finally got the hint, but he was extremely rude to me during the whole process. And then they harassed my partner for the next month trying to get her to come back! Any time I have a question for an employee, I get an eye roll and a half assed answer. They are so lazy and asking any of them to do anything for you is like moving a mountain. Every time I've asked someone to run my card to pay for the following month I get attitude. I didn't realize walking 15ft to the credit card machine was so hard. And shouldn't they be happy to be getting more money? Eventually i decided to cancel my membership. No gym is worth being treated like dirt everyday. But when I went to cancel I ran into a million other problems. First i couldn't get anyone to help me. For some reason not one person at the front desk was able to help me cancel. Shocker. But after getting it figured out, I decided to pay for my last month ahead of time. I was really done with this place and I wanted to make it official. But when the woman at the front desk brings me my receipt she has overcharged my card by $60! After explaining this to her she told me there was nothing she could do and she couldn't refund it. Seriously?! I told her to find someone that could and of course, there was nobody in the whole building that could refund my money for me. So after a few days of me bitching, they finally got someone to refund it to my card. but that was 10 days ago, and I still don't have it back in my account. Of course. Seriously think twice before coming here! They are soooo rude, and after the hundreds of dollars I've spent in in this place, i feel like I deserve to be treated better than I been. What this place needs a whole new set of employees. And if you think I had a lot to say in this review, that's not even the half of it. read more

This is such a nice huge gym. It has a bunch of great group yoga classes and the outdoor pool is huge. It has many other group classes such as pilates, cardio kick boxing, spin classes and every other class you can think of. There are so many machines so you never have to wait and there is lots of room. They even have a little cafe and a salon and spa. read more

If you want to cancel your membership, you HAVE to pay for an extra month. They require a 30 day notice for cancelations. Its so sleazy.

Recently Lifetime Fitness bought out Life Styles Gym. They were offered a reduced rate for several months through March. After march I was told they would be paying the same as the other long time members. After speaking with Corporate I was then told that they will be paying at least 20 percent less if not more than current members. This is a real slap in the face of Lifetimes current members. I love the gym but I have to admit that many of my friends have begun to move their memberships over to Urban Actives. Its not that some members cant afford the money but it does come as an insult to have to subsidize the new members. read more

The sales guys are ridiculous. They called us to the gym today promising a one week pass to try out before signing up. They kept us waiting for 45 minutes. At the end we had to leave. This is a scam. If your time is valuable be careful with these scam masters. read more

This gym has REALLY gone down hill lately! The last couple of months I have found it be VERY dirty!!! The family locker room is terrible!! The lockers are dirty inside, the toilet seat has been broken for weeks and there is a spot that is either feces or dirt dried up on the floor for weeks. I have heard that there is a new manager, perhaps he is the problem. The child care center has a HIGH turn over rate and after speaking to several of the kids who work in there, the problem stems from the person in charge of it. I was a member here in the past and quit because I got a much better deal at Gold's. I decided to try Lifetime again. At first I really liked it but it just seems to be getting dirtier and dirtier and the turn over rate is SO HIGH with employees. Very few of them seem to enjoy working there! I'm very disappointed!!! It's a lot of money to pay for a dirty gym! read more

I love this place. I have been in fitness centers all over the country and feel that Life Time North Austin is AMAZING. Exceptional amenities, friendly staff and overall great experience! read more

I worked at LTF for years. The thing that bothered me most is what one GM called "Don't wake the sleeping giant". It was a business strategy that only raised the monthly rates for members USING the facility. You see, the dues are taken out automaticaly by EFT via a credit card or bank account. If the comany raised the rates they legally have to send a letter to the members whose rates would be raised. So, they left the rates of the non-using members the same becasue if they sent them a dues raise letter they would most likely cancel like they do every time since they're not using the club anyway. So LTF would raise the rates of just the USING member's since they are historically more agreable to it because they're using the club. SHADY! It's pricy but a good place to workout during off-peak times. The events they hold are very unorganized and you won't get much for your money. If you want a p/t job it's okay. If you're loking to make a career then don't plan on having much of a life. They only close half a day on x-mas and half a day on Thanksgiving. Managers are required to work on the schedule a lot to save on budget. That's evenings, weekends, late nights, etc. Group Fitness probably have it the best out of anyone. read more

scam scam scam!!! they lure you in and make it as difficult as possible to cancel and will charge you for an additional month! dont sign up! disgusting gym with beetles everywhere, lifespa will try to scam you too. signed me up for more time than i said, was left bruised even when told the guy to stop! they dont give a crap about you or your kids! find a different gym! read more

My credit card was charged for an entire month's membership, $218, AFTER I had cancelled six weeks later. I tried to get resolved, and it's like talking to concrete. Avoid this place. VERY SHADY. read more

Several people have already written almost my exact experience with cancelling when I moved away. They require that you go in person and will not terminate the membership until after another billing cycle. We do not even live in the city and have to pay for an extra month. I would understand this practice if there was any investment in each person that would cost the company money to recoup, but that is not the case for this establishment. It is too bad that our experience has to end with them like this. read more

Been to many gyms over many many years, currently been at Lifetime for about 2 years. Lifetime is a decent family gym but is horrible ran and most of the time horribly kept. They also got rid of the 35 pound weights which is just.... Dumb. The company cant justify price to gym for what they charge. Luckily with the new buy out of the company they will fix this corporation since they and their stock have been going down. read more

pretty much i was given the wrong form to sign and instead of signing the cancellation form i signed a hold form which entitled them to draft money from my credit card every month for about 2 years and when my card expired and they couldn't auto draft anymore i started getting threats tats they will take my debt to collections, to which i ask "what debt" wasnt the membership supposed to be cancelled since i was already billed for a whole month. corporate and the gym work hand in hand to take you round like a 5yr old. the corporate lady said it was my fault i didnt notice the error and theres nothing she can do. so i have contributed around $250 for a facility i never use AND AN ERROR THAT WAS THEIRS. KEEP AWAY FROM THIS PLACE read more

I signed up for a long term membership to avoid a costly sign-up fee. I was then hit with not only my $170/month membership (which I was told would total $150) but over an $80 sign-up fee on top of it! I have called on several occasions to address this and been switched from person to person who always takes a message and they say they will call me back. They never call me back. Every time I am there I am hit up for more money. This place is a total scam!! Stay away!! read more

Lifetime is probably my fav franchise having tried almost every other big fitness franchise. HOWEVER , I am bit perturbed by the fact that Lifetime dont publish whether a club is bronze/gold/diamond level on their website ???!!! To me, that scores a 0 for transparency. this gives the illusion that my gold elite access has more access to other clubs that I originally expected. Having to travel often, it's a lil embarrassing to be treated like you are not worthy of entering the club . And there's not many lifetime in states compared to 24 hours , LA fitness, Y, snap, crunch, and even NYSP ... having the platinum vs gold barrier means that there's even LESS clubs in states I can access, there's practically NOTHING in east coast and west coast if you are a gold elite, this really gives me less incentive to continue my memberships and I honestly can't tell the diff between the 2 having been to almost every single clubs levels in the midwest area. In short, it's a good gym if you lived in suburbs and dont travel much, but for someone who travels often for work, dont think i'm the target market. I would recommend joining Y supplemented with Gold/Snap/Anytime Fitness. Anytime/Snap is good for small towns and Y has the most no of clubs in states, and drop in to a proper crossfit gym instead of Lifetime's alpha. And watch your car, car theft appears to be common in the parking lot esp in Texas. read more

I have tried Lifetime now for 5 months. I came here from Dallas and did not attended lifetime there but a better facility the cost the same as I am paying now. Lifetime looks good at first sight but I am leaving due to continual un-cleanliness of the facilitiy. After being there 3 weeks I had gotten an ring worm on my leg. The equipment and matts are NEVER cleaned. I have taken it upon myself to clean my matt before every class. The floors in the aerobics room and spin room are aparently never cleaned as I have seen the same things on the floor for months now. With the amount of people comming through the facility the showers need to be cleaned multiple times a day and not just once. The spin bicycles are not maintained nor members are not encouraged enough to clean the bikes after use. Although the bikes were recently changed they did not upgrade the model. Managment seems to not focus on things that matter as I work in hospital environment and feel cleanliness should be the priority. I am leaving before I show up wih something more major like MRSA. On a positive note, the class instruction is excellent but the way spin is taught is out dated. read more

Of all the gyms and health clubs I've been to in Austin, this one is the priciest but also the most posh. It's true that you get what you paid for, most of the time. I'm very fortunate to be able to afford membership here. Overall, it's a very nice place with most amenities that I look for - towel service, day lockers, ample swimming lanes and exercise equipment, great instructors and classes, saunas and steam rooms, rockwall, etc... I have to say that the staff at this North location is the best I've seen. Most everyone here is friendly, attentive, engaging and helpful. They serve with a smile and direct eye contact. The only odd person that stood out for me is an older gentleman who works at the reception desk upfront who checks you in when you enter through the door. I noticed that to most people, especially younger women, he seems very amiable, chatty and friendly with great personality, like Steve Harvey. No one would ever notice any difference, unless of course, if you are an ethnic minority. Then the interaction and treatment is noticeably minimalist and perfunctory as if he's an entirely different person. At first, I thought this was just me being sensitive but I have heard the same from other minority members of the club as well. I found this rather odd since he is also a member of the [largest] minority in this country. You would think that people who are historically subject to oppression and discrimination would not have double standards. Anyhow, I'm still very happy with the rest of the staff and am not letting this one exception ruin my experience or rating for this place. I'm sure the majority who enters through the door will be treated just fine. read more

I really like lifetime for adults- that said, I really don't like it at the same time. The "greeting" staff and most of the staff are really snobby and rude. Also, too many rules! Especially with kids - I can't take my kids to the child care center for an hour in the morning and have my husband take them for and hour when he gets home. Swimming rules are absurd! I get that everyone needs to be safe, that is important, but to make them swim the legnth of swim lane without stopping to see if they can do the slides. my daughter had been doing the slides for 3years without any assistance (she was able to swim and get to the side - properly, not doggie style) She got a little nervous and had to stop 3/4 of the way in her lane test (it's a long deep lane). they wouldn't let her do the slides AND I had to be within a arms reach while she was swimming! She has been all over that pool with out any assistance until they came up with this stupid rule! . Also you have swim breaks every 45min and everyone has to get out for 15 min break. We have decided to quit it's too much money for the treatment we get.... btw, I do have to say Lifetime made it really easy to quit, partially because they really don't care..... .. read more

This is an incredible gym, it's got every piece of equipment you could ask for, great facilities, terrific staff, and a lot of diverse classes and extra features like the spa and cafe. The only reason this is not a 5 star review is due to the access to some of these features and the price. I joined primarily because it's the only place I could find around to play racquetball, there is a terrific racquetball community here and a lot of great people of different skill levels to play with a great racquetball pro/coach, and leagues which are terrific for meeting people of similar skill levels to play against. The downside to racquetball and squash being so popular here is court access. For a gym with hundreds of members and a very active racquetball community 2 courts does not seem sufficient. Other features, such as the rock wall, are only open a few hours a day as well, but I've never had a hard time finding things to do. If you are a swimmer this is paradise compared to some of the other chain gyms that feature two grungy lanes. They have a 6 lane indoor pool, another huge wade in pool with one side for kids with the other side having another 6 shorter swim lanes. There are also 8 full size lanes in the outdoor pool, 2 huge hot tubs, sauna, steam room, and even 2 indoor and 2 outdoor waterslides (also only open sometimes). The staff and customer service are terrific, they're very friendly and helpful. If you do play racquetball coordinator Dennis is terrific, he offers lessons for all skill levels but he is often there and willing to give advice and tips to all players. I don't play squash however the squash community and coordinator seem similarly welcoming and active. The price is substantial as gym memberships go, but if you use it more than once or twice a month it's worthwhile. Everything is kept looking as if it just opened and it is essentially an enormous cathedral to fitness. During peak hours things can get a little crowded, there are always machines upstairs, cardio and weights, however features like the basketball/racquetball/squash courts and even on occasion the pools can fill up. read more

I've been a member for 5 years at this location and 5 years prior at an out of state location and am considering canceling my membership. The great point about this gym is that it's clean, has everything you could need or want, great pool and wet areas, nice cafe. On the downside- cost $90/ mo, and the new business model which allows free lance fitness instructors to hold 'for fee' classes on the gym floor (yep - taking your workout space) with max volume blaring boom boxes, at prime time hours, and multiple 'classes' going on at the same time. It makes it hard to workout due to excessive noise and your favorite space or equipment may not be available from 5-8pm M-Th. Really has turned me off along with inattentiveness to women's safety by not replacing burned out parking lot lights timely. The parking lot was dark for 5 months last winter after multiple request to fix lights. I expect more for $90 - and better customer service for loyal members who are not happy with the new business model read more

Not so nice experience at Lifetime North austin today! I got pulled out from my class because my baby should leave the kids room for the day. The lady said he had gotten in trouble in the playscape with a 7 y/o. No adult supervision at all at the moment. Nobody saw what happened but they took what the 7 y/o said as the whole truth. What my baby was doing by himself in the big kids area? Nobody aswered. He also already got hurt several times by a heavy basketball ball in his head in the sports court. when I said to a gentleman that came to me as the general manager that I would like to cancel the membership he did a face like if my baby security was not important, he even didn't let me go from the 30 days notice policy...once I just paid 3 days ago for March, I have to pay also April as 30 days policy, even if I can not use it once I don't feel like leaving my child there. what matters is the money they can get from me these 2 months I guess.... sad! read more

Be careful when cancelling. We are moving from the area and had to cancel our membership (was going to possibly renew if there was a LifeTime close to where we went). I called in late September and told them that I wanted to cancel at the end of October. I was told to come in to the gym in October (after I paid for October) before I paid for November and they would cancel my membership effective at the end of October. After I paid October, I stopped by the membership desk to cancel and was told that I would have to pay for November also because Corporate Policy says that I must give them a billing cycle notice prior to cancelling. I told the person at the desk that I had called up there and was only doing what I was told. I was given the head of Customer Service's card, Adam Hambleton to contact. I contacted him the following day, but was told that they would not cancel my membership October 31 as requested. It is being cancelled at the end of November, even though I won't be around to use the gym. read more