Facility is gorgeous! Spa, Cafe, Stretch, and Chiropractor get a "10". Opportunity for improvement w/front desk & concierge. Not fully trained & some have limited customer service skills. Honestly, if you can't find something to do in this place, you are not breathing. Plenty of equipment, classes, pool, basketball, pickleball, squash... read more

The manager's behavior was completely unacceptable. Jessica, who works as a Membership Concierge, spoke in a rude and disrespectful tone and showed no interest in listening or resolving the issue. Her way of communicating does not meet the standards I would expect from Life Time Fitness. As a customer for 5 years, it is especially disappointing to be treated this way. Over the past few years, this place has not felt the same as it once did. In the beginning, it felt like a family -- now it doesn't anymore. After this experience, I understand why. read more

I was a member of lifetime, showed up on a saturday evening to exercise, was told that My membership did not allow it . I went overseas for 2 years and they continued to charge me after I told them to stop membership. My insurance pays over $100.00 monthly dues. These type of businesses that try to abuse people will fall Piss on Lifetime read more

Very crowded, many classes fill up early with long waitlists, parking can be a challenge. There do not seem to be enough classes or there are too many guests. If you are looking to join the location because they have sauna, hot tub and steam bath you need to know: The women's locker room has a sauna, steam bath and hot tub attached but there are only 3 lounge chairs that are often already in use. Some people go into the sauna with their fitness clothes and sneakers on without showering and do not even sit on a towel. Some guests come out of the steam bath and go into the hot tub sweaty / wet without a cleansing shower! The hot tub itself appears dated with dark discoloring and chipped off. The temperature sometimes appears on the lower side but it is impossible to say without a thermometer. Absolutely always take shower sandals because some guests make a real mess in the showers. read more

Very crowded and there are constant notices of closures from lap pool, suana's, courts, etc. The outdoor pool is completely designed for families with a depth of 4 feet and a closure time of 7:30, so you can't stop from a swim after work if you don't get out early. Parking is always an issue. And most things of interest cost additional fees. read more

This gym is all about $$$. Staff are frequently rude, entitled, bossy - little robots. Gym is very crowded and impersonal. First class I went to the yoga teacher was unforgiving as I had arrived late, not knowing where exactly to go. I felt like an outcast from the first minute. The pool area is super noisy, not enough chairs, and full of rules & regulations. A very unsavory experience. read more

Really bad rate increased, membership so high for customers who have been there since 2019 this is not worth your money. 6 years ago when I signed up I was told if I keep the membership it will not increased drastically. Now my membership for the family went up to $579.00 a month. How do they have the nerve to do things like this. That was a lie, lie lie about offering lower rates if you stay there for long. Its a false illusion about luxurious gym membership. Its not that nice when they jack up the price so high. It's a simple gym they got too many people there. the Bathrooms are dirty now for having too many people in the afternoon the bus loaded with nursing home and day programs senior citizens crowded never go there in the afternoon or evening. Its so bad, bad , bad,. The second floor full of day care diaper smell for that price its a mess. I stayed there because they were not supposed to increase my rates as I mentioned above terrible, terrible service read more

Super busy and crowded. All classes are full with long wait lists. This all could be resolved if they would just add some additional classes at noon & 1pm especially on the weekends for the months of Jan & Feb. read more

They could actually value their long standing members. Raising the membership constantly first it was 30, then 40 , now 50 dollars . having men in the women's bathroom standing peeing, kids running all in the women's bathroom looking in the changing areas under the stalls while using the bathroom. All for a family an experience but there is a family bathroom . The bathroom in the pool area smells like poop half the time. The ignorance of the staff is just mind boggling!! I was a member since early 2020 and they care more about the dollar they can't even keep the bathrooms up to par in the past year. read more

mice infestation people leaving pubic hair on the floor in showers i think people should clean after themselves but also less staff seen in changing rooms ( both ). The quality decreased significantly overall read more

This used to be a fantastic institution and location. Recent leadership changes have led to really poor experiences stemming from laziness to discrimination. We have seen showering rooms and facilities closed before the pools are closed leaving multiple families cold outside the rooms waiting for a changing room to become available with only 2-3 of the 8 or 9 unlocked. Staff report that they closed the rooms early because they didn't want to have to clean them again later. We also experienced discrimination and inequitable application of policy. Nannies who do not use the facilities are allowed to accompany (without membership) unrelated minors who are using the facility. However, new leadership at Life Time starting this year refused to allow a grandparent to accompany their minor grandchild into the facility without paying for membership. Family relations are thus treated worse than hired help, and Life Time was even so bold as to essentially say the parents would have to hire the grandparent as a nanny to get permission. Not only is this ridiculous, it creates questionable discriminatory practices that further extend to situations in which there is a mismatch between the gender of the minor child and their accompanying grandparent or parent. Life Time talks out of both sides of its mouth and where logic and fairness once reigned, now it is replaced by illogic and greed (they essentially admitted it was all part of a money grab ploy - which is an natural extension from their recent attempts to justify escalating membership prices by doing things like now referring to their locations as "country clubs" instead of "fitness centers"'or "gyms." read more

I have been a member since 2018 and generally love Lifetime but unfortunately this particular location has changed a lot over time. The people (members, and some staff) are shockingly rude. They also have different policies than other Lifetimes which can be confusing (e.g., you have to arrive to class at least 5 minutes early or they will give your place away. In contrast, other Lifetimes honor your reservation and only release spaces when the class starts). This means you can make a reservation a week in advance, sit through traffic, get childcare for your chiIdren, arrive 4 minutes early and discover that your spot was given away. In the sauna, people talk very loudly so it's not a relaxing and meditative space like it is in most gyms (other Lifetimes specifically have a note on the door asking for quiet, among other things to respect everyone's space and experience). The outdoor pool is now so crowded, and the swim team uses it so much that it's almost not available for other adult swimmers. Management if you read these reviews, PLEASE bring a culture of kindness, respect, and empathy. This used to be such a great club! read more

I was in town from nashville this weekend and stopped by for an hour swim. Front desk staff were so friendly and welcoming and even offered me a tour. So appreciated as I wasn't sure I even had access to a different location. My biggest kudos were to the members. At my home lifetime; people will not make eye contact with you at the pool as they don't want to share a lane. As I sat on the side of the pool for a couple of minutes, two separate people waved me over to share with them. Seems silly and inconsequential, but it matters. Swimmers get it. So thank you Burlington from this nashville LT member!!! read more

it is way too crowded. the pool is crazy full. not relaxing at all. can never get a lane to swim and the family pool area is packed as well. can't even get a lounge some times. the whirlpool has been broken for over 2 months and no one I ask seems to know what's wrong with it and when it will be fixed. the gym is full of nasty conceited people who bring large duffle bags in and "save" machines while they go off the make phone calls or others just sit on machines and play video games or text. there is no sense of respect for others. it's a very "privileged" membership and it shows. for the price you pay there should be staff to politely direct proper behavior. the tone should be set by management and staff. when I asked someone to remove their huge duffle bag from the machine while he was taking a break, he actually called the police!! no joke. what a horrible place. read more

I was a member for past 4 years but had to leave it because it has become so crowded . The classes are always full and there is a waitlist. The trainers have independent rules, mostly biased with certain friend groups of theirs and mostly there are subs . There is a stink and does not seem to be cleaned very well. In addition, the parking is a mess. read more

during MGH send to to Lifetime for PT. it must good. after covid they lost my medical forms for MGH( 3 visits) . and PT notes, stated the State did not pay my medical bills. The gym is over priced and has recent code violations. remember what you see is not what you get. Go up road a milles Planet Fitness in Pinehurst is great . I do not have pt records, or med records ent but that is my issue for trusting them , and Burlington read more

Having been a member for just over a year, I feel compelled to warn others about this fitness facility's deceptive practices. While the coaches are excellent, management consistently undermines the member experience by eliminating amenities without warning--most recently blocking all electrical outlets to force members into paying an absurd $199ish monthly fee for their new "premium office area." This underhanded tactic has effectively rendered the café and lounge useless for anyone hoping to get work done while enjoying their purchased refreshments. Add to this the frequent power outages (three that impacted me in the past year alone) and bathrooms that are either under construction or simply dirty (blood on towels multiple times), and you're left with a facility that simply doesn't justify its premium price tag. Save your money and find a gym that actually values its members rather than seeing them as walking wallets. Burlington has SO many other options. read more

I love how clean it is and all the staff are very professional and empowering. The classes are phenomenal. I go there about five times a week. It's a great wellness center. read more

Dan B said it best- save your money and join a gym that actually values their customers. Management and the concierge are extremely deceptive and will do what is necessary to secure your membership. Most of what they say is inaccurate/untrue and you only realize this after you have paid the insanely high membership fees. The facilities are extremely overcrowded, the basketball gym is mostly unavailable due to kids camps and birthday parties that should be held elsewhere, their phone app is never accurate, and most of the employees have an attitude problem. One of their employees even admitted that management is trying to maximize revenues any way possible even if that means existing customers are inconvenienced. You as the customer will have to adjust to their schedules without notice. We wish a competitor would come along that values the customer experience as I know frustration over this Lifetime location is growing. read more

Clean, machines and club are maintained, staff are friendly and helpful and classes (especially yoga) are wonderful. Loved that I could use all the clubs available in Houston, when I was there for months helping with a newborn. Checking into the clubs there was as easy as walking onto my home club in Massachusetts. The amenities, Including a hair and nail salon and spa (facials, massage) are convenient and of high quality. read more

There's a major lack of humanity here. We had a lot of negative experiences at this gym, mostly surrounding the severe disorganization of the swim program (2yrs ago so may have improved, unknown), unfair or unreasonable policies and/or sudden policy changes of the gym itself, such as the sudden inability for a nanny to bring a child to their classes if the nanny doesn't have her own lifetime membership, and primarily just shocking rudeness and inflexibility by management when any of these things are addressed. Our family has had some extenuating personal circumstances that kept us from using the gym for quite some time and received conflicting emails about putting our membership on hold, resulting in charges we weren't expecting for a gym we don't use. We tried to cancel our membership a number of times and were talked, more than once, into keeping it "on hold" instead, which we reluctantly did, only to find membership charges on our account six months later with no heads up that our account was reinstated. This happened at least twice. They keep saying "reminder emails went out," but we never received any reminders. As a family who has not stepped foot in the gym since 2023, they should have refunded us the second time this happened and canceled our account - but instead were inflexible and wholly unsympathetic, even when I explained that we were dealing with a significant family issue. Long and short this is a big corporate gym with something like 8,000 members that just wants your money regardless of what's going on with your family. read more

UPDATE REVIEW: about a year ago I gave a 4 star review, and unfortunately my experience has declined since then. To put it simply, there are too many members. No matter the time you go, machines will be hogged. My favorite classes were either cancelled or fill up WAY too fast for me to sign up. They should have just stopped accepting new members, but were money motivated only, and this is what happened. I wish they just opened another location nearby instead. Don't get me wrong, the facilities are still high quality and all, but without really getting to experience them the way I used to, I can't help but feel as though my review should reflect that. Do better LifeTime. read more

too much fuss to get pool pass and memberships during the summer. best to use indoor pool during all other seasons- can't enjoy perk of outdoor pool in the summer read more

I have been a delighted member of Lifetime in Burlington since day 1. I can confidently say that being a member has changed the trajectory of my health and wellness through my 40s. I am 50 now and in the best shape of my life! The classes, instructors and facilities are all part of the combination of keeping me motivated and engaged and I highly recommend including Lifetime as part of your wellness plan! read more

The club started with reasonable fees and great customer service. Then they oversold memberships, raised the fees without adding services, customer service went down the drain, and whatever goes wrong, they blame the members. The classes are waitlisted and you most likely won't be able to attend your favorite classes. On top of that they cancelled classes which were very popular. This is an example of a greedy, rude, terrible institution. I do not wish to be a part of it. read more

Experience 1: Swim Program - We were promised a consistent trainer experience for our little one - we didn't get the same swim trainer for more than two weeks - their swim program is just college kids on rotation and summer is the worst time with their schedules. We complained, and we were allowed to cancel out without the 30-day wait period. Experience 2: Alpha Strength - An amazing trainer had an amazing strength program but Jen, the training manager decided to reduce the value of the program and made it absolutely useless for serious strength training - their intent was to increase their Personal Trainer revenue and the cost of the program is obscene! ($150+ per session) - so you can pay all the money for the membership - you're still commercially expected to pay more and the programs are designed to deliver "low value" and make you yearn for a bit more and thereby "high revenue" for them - which is very unfortunate. Experience 3: Customer Service Our family were founding members and quit because of terrible customer service the first time and we tried them after 4 years - they bumped the member prices from what used to be $150 to $249 (Individual Signature). This gym is so commercially minded that the member value is the last thing on their minds and it was very frustrating to see nothing has changed since they started this location and we canceled again. What's good: Trainers, Yoga, Pool, Child-care as long as you're willing to put up with bureaucracy and bad attitude from the non-training-staff. read more

The female manager who was extremely rude with horrible manner. Many employees work in the kids area on the second floor are also rude without good manner. Generally speaking, the facilities of this gym are good, but the overall quality of the staff is too poor. read more

Woman Debbie that works the front desk is possibly the wrong person to work anywhere. Makes mistakes and blames it on you. Subsequently gets seniors expelled from the gym for hearsay read more

Gym is very clean, including the locker rooms and pool area. Consistently clean, and they get good marks for that. They have a wide variety of instructors, and I have found them all to be personable and skilled teachers. Why 3 stars? Unless you go at "off hours" (which is hard to do if you have a job that lets you pay for lifetime) it is incredibly crowded. Classes are often packed to the brim. They could easily add more classes, particularly yoga and Zumba to make them more widely available. If you don't sign up in advance, they are often full. The pools are amazing, but again, often full. They host a ton of swim classes and host a swim team and if you go after work, there is a good chance you won't find a swim lane. We pay nearly $4000 a year for two adult memberships, and, at that price point the club really needs to be amazing in terms of pool access and class availability.(without being packed in like sardines). Bottom line: If you don't want year round access to a pool (albeit at strange hours if you want availability), go elsewhere. read more

It's a nice gym for families. If you don't like kids, I would recommend another gym. There is a big indoor pool and an awesome outdoor pool (for use in warmer months). The upstairs has a huge basketball court and a yoga studio. There are tons of machines and weights. There's also a cool little obstacle monkey bar thing. They have some very unique machines here! The cafe is clean and has free WiFi. The sandwiches and rice bowls are delicious. A lot of people sit doing work on their computers. The bathrooms are enormous and have countless lockers that are free to use and have combo locks that you can reset and make your own combo. The women's bathroom is stocked with tampons, razors, mouthwash, makeup remover pads, and more. The bathroom is always clean! This place is very expensive, but you can definitely make it worth it if you take advantage of all it has to offer. Some of the kids here just need to be controlled a little better, but that's just due to bad parents who let their kids run loose screaming. I don't think I have ever ran around in public screaming my head off as a child, but my parents raised me to not scream like an animal in public. Staff should reprimand the parents who let the bad kids ruin other adults gym experience. You can always stop at the spa after working out to relax though. I love the variety of things to do here! read more

Life Time - Gyms Near Me - Burlington, Massachusetts

Great employees unfortunately I had to leave because I was bullied there took my business somewhere else, but I just wanted to say I enjoyed working out there until I felt the need to never come back there again was chased out of the parking lot by people in a jeep and a older model Toyota es 3500 sedan And was told by my bullies there if I ever come back, I'm going to get f**ked up I definitely would recommend lifetime fitness having metal scanners and police monitoring there facilities to prevent further attacks like this one. I hope other peoples experience is better. Thank you. read more

staff especially in the ladies' room has no customer service experience. not friendly. The shower rooms are not clean.

Fantastic gym. Upscale, clean and people are very helpful and knowledgeable! The spa is a extra treat. Greta is amazing and the hydrating facial is a must!! James is equally amazing masseuse. His cbd massage is a wonderful indulgence Personal trainer are exceptional. They care about your health journey and are always routing you on. Thomas is fantastic and I hesitate sharing his name as he is already in high demand. However in the spirit of sharing he is an asset to the organization Lots of gym options around but here they make you feel special and encourage your journey to a better you! read more

I give it 2 stars because they charge 5 star prices ($189.00 mo.) and deliver 3 stars at best. 5 minus 3 = 2. On the positive side, they are a month to month gym with no sign up fee, so if you're interested, you can check it out for the price of one month, and if it doesn't float your boat, you quit relatively painlessly. The price tag of $189.00/mo seemed ridiculously steep, but the salesman told me that once I came down for my free 1 time only free day pass, I might change my mind. I was impressed enough on my free 1 day pass to go ahead and see if it would work for me as a monthly member. Ultimately, the answer was no. The hours are good. They're open 20 hours/day. Why not make it 24 though? You can't pay joe blow to check people in for 4 more hours a day? C'mon. The pool situation is great. If swimming is your thing, you can almost always get a lane. Swimming is my thing, so I was happy with that. However, I am also a sauna and hot tub guy, and the place dropped the ball in the "spa" area of gym membership. The dry sauna was one of the most luke warm pieces of crap I've ever experienced. Even after 45 min. inside of it, I could barely break a sweat. I complained to the facilities manager and he blamed the members for tampering with the thermostat and then he threw some "board of health" guidelines crap at me that made me lose total faith in the idea that anything would ever change. The hot tubs were also on the tepid side, and broken down for days at a time during my brief membership period. Lastly, the showers lacked good pressure, and also seemed to be governed at a temperature just above "warm". I assume it was some type of measure to avoid paying high gas bills or some such. If I'm paying $189.00 a month, the showers better be on point! I ain't takin' no weak luke warm shower in January, dude! If this place charged $60/mo, I'd join forever. $189/mo ... no frickin'way! I hope this helps. read more

Most people are wearing masks, but 50% of them aren't covering their noses or they are loosely fitting. I'm not seeing ANY new stations for wipes. NO hand sanitizer in the weight area. I won't be comfortable here unless there's someone walking around and "policing" mask usage. Example: there's a girl huffing and puffing on the treadmill by the weights - not even 6 feet from people on the leg press machines - with her mask off while she's running. I shouldn't feel like I am the one responsible for asking / monitoring. Not recommended coming here (or renewing membership) until stricter enforcement is happening. Really bums me out, I was hoping to feel safe and get back into the gym for the fall and winter read more

It's a nice gym, but it's not a friendly environment for the Deaf and Hard of Hearing people. There aren't any closed captions on the tv's that are mounted to the walls or the tv on elliptical/ treadmill machines. I requested them to turn the CC's on the TVs, they apologized and said they would turn them on . I came back the next day they weren't even on. They're supposed to leave the CC on at all time to make accessible for the Deaf and Hard of Hearing people. It's the ADA law and it's considering discrimination. I may as well talk to my lawyer if they don't do something about this ASAP. Hellooo.... not everyone in the world can hear! :) read more

Life Time - Gyms Near Me - Burlington, Massachusetts

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I literally think the bad reviews about this gym are either referring to another location or are completely fabricated by people upset they can't afford the dues. I have seen nothing that they are complaining about except maybe the crowds and the gripe about the Alfa class taking up flier space. But neither ruin my experience. I love this gym. read more

This is an excellent gym! There are a variety of classes so there is something for everyone. Barbell Strength, Edge Cycle & Yoga are some of my favorite classes. The best part is they have childcare & kids classes so I can drop my kids off to do their activities while I go enjoy my workout. The facility itself is always very clean and the staff is very helpful and friendly. My only complaint is that it has been impossible to get my kids signed up for swim lessons. I had their swim assessment done and filled out all the paperwork but classes were full. When I followed up via email I never got a response via emai& when I went in to talk to someone no one was at the desk at the pool area. Other than that it has been a positive experience. Update: A few days after my review I was contacted and lifetime made sure my girls got set up for swim lessons. Thank you I appreciate your effort & assistance. read more

Life Time - Gyms Near Me - Burlington, Massachusetts

Clean facility! Love the amenities in the locker room, they offer toiletries, shaving cream, towel, makeup wipes, mouth wash, cotton swabs, tampons etc. Currently the gym is so new but come Fall, I'd like to see more classes offered in the early mornings around 6 AM or 5:30 PM. The cycle classes are great and the instructors are motivating. The coaches and instructors are super nice. Parking is plentiful. read more

Life Time - Gyms Near Me - Burlington, Massachusetts

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I loved this gym. Let me start by saying that. I had to pause my membership in 2020 and cancelled in January 2021due to covid. Then they randomly started charging my account again come March 2021. Because I didn't check my credit card statements, they got $1K from me!!!! I didn't approve it or know it was happening. When I went to get a refund they wouldn't issue one. They are just another gym scamming people out of money. Piece of advice, do not give any credit card information to them!!! read more