I absolutely love this gym but last night I went in after work to get a 45 minute session done l was greeted with an attitude upon scanning in. I literally was in a great mood coming in. The guy at the desk had an attitude and said, "you guys gotta be out of here by 12, like you guys need to be out the door" as if we aren't members aware of the closing time already. Nobody after a long day of work, wants to deal with attitudes from staff at a place they go to enjoy and unwind for the day. read more

Amazing beautiful clean facility with friendly helpful staff. There are so many classes from which to choose that are included in the monthly membership. And these classes have excellent well trained instructors. There are tons of people from in super shape to on their way to being in super shape :), young and old. It is not an intimidating environment but rather supportive and inclusive. Apart from the top notch staff, the amenities really set the gym apart. Lots of cardio and weight machines- never have to wait. The showers are very nice with complimentary towels and shampoo/conditioner ect.., free lockers, sauna, and a whirlpool. The whole place feels top of the line and is always clean. It feels more like a country club. read more

Big disappointment! Very expensive for what you actually get without paying more. Everything is extra. The locker rooms are nice though with sauna, steam room and whirlpool. They have mostly bad teachers for the free classes they offer. The classes are mostly only 45 minutes and absolutely no variation at one time to chose from. If you are a teacher, the chose you have at 4:30 or 4:45 are slim to none and it's the same teacher teaching the same thing. They don't listen to your suggestions for better teachers, better classes or one hour classes instead of 45 minute classes. read more

I have been a member for a year now and feel I can give a proper review. I have mostly positive feedback. The place is clean, you get free towels, and the app is very helpful and easy to use. The downside is it about $100 for me a month which is fine! I'm at the age now I want quality and it worth it! I use the showers and been in all of the classes and the people who work there are happy. I work for myself so I can go at Random times and I don't go when the place is packed which is Saturday afternoon. The cafe and spa is great too because you don't have to go to another place to eat or get your nails done. Be it will cost you a little more than your average nail salons. I have two teen daughters who I add to my membership in the summer because we use the outdoor pool. My monthly bill goes up to $175, which is fine because we all have chairs and it is clean. Downside is my teens say it can get boring with only a slide and the Pool is not that deep. For me the biggest problem is most of the class's are at an extreme fitness level. Almost no beginner, even the most basic yoga is hard. I work out pretty regularly so I don't think this is the place for a beginner. Unless you just want to walk on the boring treadmills, and watch endless ads . read more

I was in from out of town and wanted to workout. When I walked into the facility, the girl at the front desk acted like she was upset that she had to stop looking at her phone and come up to the desk to greet me. When I asked her about buying a day pass (at 9:00pm) to workout, she mentioned it was $35 plus tax. I almost started laughing as I attempted to explained to her that I just wanted to workout that evening and not for the entire month. read more

I was initially excited to be joining a beautiful new gym in my area, however that feeling quickly dissipated. The staff lacked diversity. They are mean and rude. The facility is absolutely beautiful but the membership fees are way too high for not being able to access all amenities. They are strict on the time in which you can bring a guest, which was inconvenient. I was disappointed to cancel my membership after only 6 months of them opening. read more

I was (keyword: was) a founding member when this gym opened early Spring of 2017 and was a participant of their team training classes (essentially, I was paying 2x to 3x the cost of the average member to utilize these services). The first few months, the gym was pristine, facilities were well-maintained, and team trainers were great...it didn't take very long for their management to literally "let it go," aka, LifeTime listed their property and franchise for sale (verifiable on any search engine). Not even three months later, the facility lost its lackluster with it's mediocre "membership" service, uncleanliness, and unethical practices posing as a "premier" gym. The only reason why I held onto my membership over a year was it's convenience from my place of employment (about 10 minutes away) and because of my trainer was a dream to work with. Facilities--- Let's talk about cleanliness. Now, I've been a member of gyms that operate 24 hours a day and they still manage to take the time to mop floors (first floor, second floor, gym floor), scrub out the odorous mold growing in the shower stalls (and yes, it's noticeable in both the regular AND eucalyptus-mint saunas... how is that even possible?! It's a SCENTED sauna), and dust from time to time. By no means I'm not a neat-freak, but unidentifiable stains found throughout the first and second floors, clumps of hair in showers, and dust build up over the course of a year can really throw you off. Picture yourself doing sit ups in the middle area of the gym area and you have to carefully select the least foul looking pile of dried up sweat on the floor using a mat that probably wasn't wiped down since the Eagles began their championship season. Think about it... there are reviews here from 4 months ago complaining about... and hello! Here's yet another former member letting you know, you never addressed the issue! So corporate office and I'm looking at you Building Manager (M.P.), you failed to address these common issues in fall, winter, spring, and now we're less than a month away from summer! READ YOUR INTERNAL SERVICE SURVEYS AND TAKE CORRECTIVE ACTION. WE DON'T WRITE THESE REVIEWS FOR YOUR VIEWING PLEASURE, WE DO IT BECAUSE WE WANT YOU TO PROVE US WRONG. Equipment--- Some machines are cool with tech but most machines will make you feel like a jumping spider or thinking every few seconds, "am I doing this right?". Sure I'd ask for assistance from someone monitoring the floor, if they weren't pretending to work and hiding their phones at the trainer desk. If runnings your thing, make sure you go when it's convenient the trainer schedules because they 1) will put flimsy towels as a sign that this machine "reserved" and 2) reserve these machines work best. Like to lift weights? Good luck on your Easter Egg hunt to find set of $3 clips to hold your weights in place (AGAIN, they advertise this place as a premier facility in one of the wealthiest neighborhoods in our region) and finding an open platform. Classes-- The free classes are ran mostly by trainers who spend more time focusing on their own workout rather than correcting their students form. How about a thank you for taking my class? Nahh... they'll keep their "thank me for allowing you to take my class" attitude. Most of the good trainers are transferring or have transferred to nearby sister-locations that will cost you and your family another Benjamin or two to join. Team training classes are your best option if you don't mind paying an extra buck-fifty on top of your original membership fees. Cancellation-- 30 days to cancel. Cancel mid-month? 30 days to cancel plus a pro-rated rate for the time that extends into the next month. Refuse to pay? Well the contract you sign at opening has hidden clauses all over it stating you allow the right for them to report you to a collections agency, you'll allow Lifetime to charge you for the fees associated to have said agency and/or lawyer to make you pay it, AND yes, it will be noted on your credit score. So it's probably a good idea to pay the closing fees for less phone calls/voicemails harassing you and ridiculous emails. Better yet... sign up at a nearby gym that's a fraction of the price this place will charge. OH. And don't fall for their scheme where they'll convince you to put your membership on hold for $20 a month because "dues will increase" -- no they won't. Just cancel, run, and don't look back. P.S: I would not like a call back number or email to discuss things further. It's all been noted above. Byeeeee. read more

Please Please clean the steam sauna, it smells like mold and mildew. my friend and a few people have gotten sick after using the sauna. It has a very strong sour smelling odor, which makes me think, when was the las time you cleaned and sanitized it? read more

had a very bad experience with the bootcamp. The rest of the gym is terrific especially the tri events

I love this salon! Go see Maria she is excellent with cuts and color ! I have long hair and she listens to what I want and doesn't just chop it off lol You can go to this salon even if you aren't a member of the gym read more

This facility is not even a year old yet, and it's just not maintained properly. The locker rooms are dirty, the free weight area is not cleaned regularly, with used towels left on machines and hair on the floor. Pretty gross when you try to do rope crunches, only to see hair and dirt all over your pants when you get up. I've personally never seen a cleaning crew working at this gym, and I go 5-6 days a week. At this price point, this is very disappointing. It is like going to a cheap gym for an expensive price tag. I can only foresee it getting worse, if management can't even maintain it when it's not even a year old yet. read more

My family and I really enjoy going to the gym. My kids love kids academy, and the swimming lessons. My husband and I both agree that there are only a few trainers who always greet us when they see us in the gym. Maleek is one, and the other 2 recently left due to terrible management. It is a shame that more than a few great employees have left because of poor management. The general manager has NEVER EVEN SAID HELLO TO ME, no matter how many times I pass by him. This gym could be amazing if they just got new management. I also love the salon. Heidi is awesome and always does exactly what I want. overall, we have had great experiences, but again, the management issues are starting to trickle down and make it a little less enjoyable. the people at the front desk are always pleasant, and same with the cafe. For Gods sake, fix the front door, it's been broken for months. read more

For those that are interested in joining for children 2 and under should wait until they reach the age of 3. The facility itself is great w/ a lot to offer families. The children's activity room is a spacious room for different age groups but is employed with young students who aren't exactly trained to handle younger children (just my opinion based on my experience only). The manager (Beth) lacks service and disregards concerns/complaints from parents who utilize her center. She doesn't have a care in the world and doesn't respond to your messages. I've spoken to three other families who have children under the age of two that also faced the same issues I've had and pulled their children out of the center as well. Life Time Fitness is a beautiful facility with so many amenities but I wish the children's center could be organized by someone who cares. Life Time Fitness sells to families on the basis that this center is here for your convenience so that parents can have time to themselves while their children are being cared for. Unfortunately, that is not the case for me and for some others with children under the age of 2. But there are plenty of families out there where the facility does benefit them and their families. I just didn't have a pleasant experience with the staff members at this facility. read more

Problem with 'Policy' - I booked an appointment at the salon, knowing nothing about this company, because I was following a hair stylist. While there, at about 7pm, I'm told I was able to use the facility amenities for the day, as I've booked into their salon. I had no idea, because nobody told me, and I say so, and I ask for the policy, which they mistakenly didn't inform me of, to be applied on a later date. Young lady says she'll have the manager call me. Management has the same young receptionist call the next day, and she says, 'rainchecks are not our policy', but I was not requesting a Raincheck, I was asking for them to correct an oversight on their part, so I politely say, 'what is your policy when your salon employees don't inform new customers of the salon's policies?' She didn't know. Then, she had the nerve to say, 'You didn't even know what the facilities were' and I said, 'because I'm a new customer, not an employee, and therefore it's not my job to know - it's an employees job to TELL ME - so, what's your point?' She's just the messenger, and although her comment was undeniably rude, she's young and not the manager, so I asked her to please have the manager call me. No call. The manager didn't even bother calling me back! I'd have really liked to use the facility, and I'd have done so if I were PROPERLY INFORMED that it was the salon policy. I'm extremely upset about the fact that the salon manager did not bother to call me. And, straight up: If you have a perk, and don't bother to inform new customers of it, you don't accuse them of being uninformed, and refuse the request for them to honor their policy, and literally refuse to do your managerial duties, which literally only consists of phoning someone back! WOW, that's really BAD. That's NOT my definition of a manager... I feel extremely put off by this. I was extremely happy with my hair, but I'm not sure I'd go back to that fabulous hair dresser, because I don't want to be treated like dirt by the salon! The correct response is, 'apologies for the lack of information, please accept this facility pass, thank you.' It's not hard. I spent a lot of money in the salon, and all I asked for was the perk that they provide, that I wasn't informed of! Very, very, very UNPROFESSIONAL RESPONSE. read more

Really enjoying my membership at Lifetime so far. They have been open about 6 weeks now I think, and staff are definitely getting into the groove. I've used the outdoor pool with my young son, crowded on a few days but still plenty of room for everyone, and I love the towel service. I've had a few great weight, spinning and yoga classes (if you are a new member go find GEOFF he is a great instructor!). Highly recommended. read more

Extremely dissatisfied with management and their lack of response to a serious issue.

The facility itself is really nice. My review is mostly based on my yoga experience. The reason I joined is because I figured it would be a good deal getting yoga and other forms of exercise for one price. Boy was I wrong. I attended a new class which was a sampling of the different yoga classes they offer and it was the worse experience I have ever had. The class started nice and slow with calm "yoga" music. The first instructor Donna started calling out different poses- she never bothered the demonstrate, so for someone like me, who is new to yoga, I had to look at the person next to me to figure out what the pose was supposed to look like. Who knows if the person was actually doing it right. Then Geoffrey took over and the whole thing turned to what I would call abusive yoga. We went from calm to "warrior" type yoga with loud music and him barking out instructions, again with no demonstration. I went along with it thinking, Geoffrey would look around at the class and realize that 95% of the class didn't know what was going on, let alone trying to keep up with his drill master. This one woman just sat down and I could tell she had given up. So instead of him toning things down he turned the music up louder and had us go to plank and hold it for at least 5 minutes. What an idiot and totally full of him self. This is not about you Geoff it is about your paying customers and having a nice enough experience and wanting to come back to more yoga. Wake up and get off your high horse. You are not all that great!!! The other thing is that when you lay on the ground you can hear the basketball court and other classes going on in the floor below you, so much for the zen experience. read more