This gym is full of scammers! I moved away and someone charged a bank account after 6 months that I've never used with them! Worst experience I've had ever with a gym! read more

Lifetime has not been open for 24 hours since the reopened. There are no laws preventing them from doing so an other gyms have managed to stay open on a regular schedule. I am still paying $80 a month for this gym so why has the price not changed if the amount I can use the gym has changed? Disappointed that Lifetime is being opportunistic with covid. Their parking lots are still full every day so this tells me they are not having financial problem. read more

I have been to many gyms around the country and this is an excellent facility! I have found it to be clean and well equipped. Monica Cauthon with Member Services was extremely helpful and kind to me. The Spa services are overpriced, I'm not sure how they get anyone in to get a manicure or pedicure with what they charge. I enjoy Life Time! read more

I've been to many gyms near Overland Park, and this one is always the best choice. Very nice, clean, and all the equipment is excellent. I would highly recommend the group classes, they're very professional and fun! read more

I don't know about anyone else, but when I go to a gym, I like to pick one staffed by salesmen trying to upsell something every other day that I walk in. And if you're lucky, you'll only get two or three emails a week trying to sell you more stuff. While in reality that's an exaggeration, it certainly felt that way. You can tell after a week or so that the employees are hired primarily for their sales ability. If you decline their extra services, after a month they'll bug you much less. I still got periodic emails asking for referrals though. Speaking of referrals, the moment you sign up you'll get pounded for referrals and other people they can contact to sell something to. I just found out today that they send you 3 free issues of some health magazine. After those 3 issues, they automatically charge you for the magazine and tac on the fee to your monthly dues. You have to tear off a postcard included and mail it in to stop receiving the magazine. I was never informed of this when I signed up for the membership, and is further proof that this gym is only out to get as much money from you as they can. Finally, their cancellation policy after your first 14 days is horrible! You have to go in and cancel in person, at which point it's only a request. You have to wait another 30 days for the cancellation to actually take effect. This means you'll be charged for another month's membership beyond what you plan on attending. That being said, I do have a couple positives. The first is cleanliness; the facility as a whole is very clean and nice. The second is quality of equipment. Overall the quality of machines is very nice, and broken machines will be fixed within a couple of days. So if you have plenty of money to throw around and don't mind being held captive to sales pitches, the Life Time Fitness is the place for you! read more

The people here have been super friendly and helpful. It's a nice clean gym and I've had a great experience. I travel a lot and enjoy going to gyms in new places. read more

Competition of the biggest alpha male happens here daily. Don't go during peak hours 4-7pm unless you want to be surrounded by tanning bed, roided-out meat heads who judge your every move. Other than that, it's a great facility with just about everything you need. Very expensive though. read more

Beautiful clean facility. Great space and lots of classes to take . Very clean and respectful with the COVID . Great machines . Love the clean locker room and pool . Nice to get done with workout and grab a smoothie at the cafe . The outside pool very clean and pool feels great . read more

I used to belong to Lifetime because my work schedule permitted it. I loved the professional Hammer strength equipment, and equipment for every body part. Important was that they had several of each so no one fought over a piece (which I have seen happen many times). I am a old school power lifter, no patience with machines or socializing in the Gym. I am retiring next year and want a GREAT price to re-up. Can't find if you discount seniors, vets or Healthcare plans like other places. Please advise read more

I have 3 lifetime fitness near me. After time you will discover the poor customer service. There is no way to file complaints, it's a big circle. Google them and you will see a lot of complaints over customer service, poor management, as well as the 30 day cancellation policy. The older locations are falling apart, machines broken for weeks even months, pins missing and so on. I agree though, the fitness classes are great. The reason the trainers are really friendly is because they work on 100% commission, they want your business. A tactic is to offer advice, then offer to show you some exercises. They slowly and patiently suck you into paying them for training, happened to me. I left them, glad I did. read more

First of all I have been a member since 2007 and I love the classes and amenities and the Club! I decided to sign up my daughter in law for her birthday with a membership for her and her family. This is where I am so upset by ROBERT QUINN, a member engagement advisor at OP. He has lied to get me to pay for a higher joining fee by offering gym bags as an inducement to pay a higher fee, which I thought would make a nice gift for her Birthday as well. I paid the extra money and No Bags. ROBERT QUINN keeps telling me they are coming, but each time with an excuse of why they are not available. I still have not received what was promised me! Do not believe what ROBERT QUINN says or fall for his style of selling, he is not honest! Mindy Horvath read more

Don't go there... bad customer service, my family had been go there almost 9 years never have any problems until now. My mom came there and asked to put her member on hold, they asked her to sign the agreement and somewhere said that her member will open back up after 5 months. They start charging in your bank account without sending anything notes out. My mom got full charge for 2 months without notice which is $80 per month. Horrible customer service... I tried to call them 2 days, left the messages... I heard nothing back from them and then when I can get a hold of them, they said nothing they can do because they sent out the email already which I never received any emails from them. HORRIBLE...Never go back. read more

This place is an unorganized mess unless you are willing to fork over an extra $700 a month for personal training and other non essentials. My husband booked PT appointments with the second in command in the PT department and got stood up twice by the guy. Extremely unprofessional and we had to go to the corporate office to get everything resolved. After 2 months we left and just getting the paperwork to cancel was a huge hassle. My suggestion is to go somewhere smaller where the emphasis is on quality, not quantity. read more

I have had some pretty big issues with lifetime recently. For one, there's a "kids camp" during summer and any break in the year, and for some reason the counselors decide the perfect time to bring huge groups of kids into the locker room to go swimming is at 10:00, when tons of women are trying to change and shower after fitness classes. The kids gawk at any woman who's changing, take tons of towels, and fill the locker room with a haze of aerosol sunscreen. There are much lower-traffic times they could have the locker room, so this seems poorly planned. Also, some of the fitness instructors (particularly cycle teachers) often play extremely profane music with very questionable subject matter. A few of the instructors seem poorly trained or are just plain rude- a teacher once commented on modifications I was making, despite a large knee brace on my leg. Upstairs there's a wide range of equipment, but there are always several out of order or filthy, sweat covered machines. You also have to dodge the large number of personal trainers, some of whom don't have clients at the moment but will stand in the middle of a walkway, chatting. Overall lifetime is a great gym- great amenities, nice locker room, nice spa... But the staff, who seem only concerned with the bottom line, make it a very negative environment. read more

Had a terrible experience. Awful work practices here. They're a corrupt and dishonest business in my experience. I canceled my membership several month ago and they lost the documentation. Tina was my contact and didn't care to make things right or correct. The supervisor Andre never called me back as he said. Trevor assured me I'd have a call back in Monday and never did. Had to call them on Tuesday. BBB getting noticed on Lifetime "losing" my cancellation request for continuous billing. Worst customer service I've ever had. read more

Excellent facility, has everything you could ever need, always clean. Only giving 2 stars for hostile environment, from staff and fellow gym members. read more

Awesome gym and great trainers. Zac Chambers is awesome. It is expensive and like most gyms is busy during prime time. Tons of cardio equipment and pretty good mix of free weights. Sort of a place to see and be seen. read more

Life Time has a lot of great things going for it. Location, facilities/space, classes offered, a recent renovation. What it is missing? The equipment that is not brand new is very dirty. The staff does not routinely clean it. Some of it could is questionable as to whether it has ever been wiped down. For example, the elliptical trainers have white stains down the sides of the equipment from dried sweat. LT recently changed out many of the lockers to a new combination system from a key system. Many of the new locks are already broken. Some of the areas that still have the key locks have locks with a hole where the lock was. This has been the case for some time. This is a busy club. It has many great features and could be top notch. The responsiveness of keeping the equipment clean from the staff after requests really indicates they don't care.....and it shows. Blue Valley and Overland Park facilities routinely clean their cardio equipment and set the standard locally. Really most local gym type facilities beat this LT location. read more

Lifetime is amazing- yes it's expensive but well worth it. They have everything here. Great group fitness and yoga, good child care center. So big and very clean. The food is good as well but very overpriced. Friendly staff read more

Love this gym. It gets a little crowded sometimes but there is plenty of equipment to use so you shouldn't ever have to stand around and wait for something. I especially like that they have a lap pool and sauna. They are the biggest reasons I choose Lifetime over any other gym. I recomend Lifetime to anyone looking to join a gym. It's a great place to workout and the staff is very friendly. read more

Horrible front desk receptionist! Very rude! They need to work on customers service issues and they way she talks to a customers!

We absolutely love South Overland Park Lifetime Fitness At Corbin Park!!! Open 24 hours and full range of services. We spend most time doing aquatics. We have checked out the upstairs machines and used the massage therapy and the cafe has wonderful healthy meals!!! They give guest passes to use and during holidays we got extra guest passes!!! Highly recommend this for health and family. read more

Great place for a family with young children. They have free child care while you workout and going to the spa. It's great to be able to take some time for your health and well being knowing your kiddos are close. I get my haircut at the spa. They have a full service spa with hair coloring, nails, massage therapists and more. There is an indoor and outdoor pool which we take advantage of. They have a lot of children's activities and camps for summer. We like the day camp because the school age kids can enjoy physical activities like swimming, gym games and rock climbing. They also have field trips and enjoy fun themed STEAM projects. We particularly like that they don't sit around all day stuck indoors and bored with the same people all summer long. The kids interact with other children and say it's like P.E. class all day. Now the camps & activities are at an additional cost but well worth it. It is a busy club but for good reason. read more

Great facility with many options. However, they are not responsive to customer inquiries. Have been trying to resolve a billing issue for two weeks. Responses were promised by both the corporate billing office, and by a local customer relations team member. Two weeks and no call back. read more

Growing up believing that you "If you can't say something nice, don't say it" makes me hesitant to but ......here I go. They must have a bathroom squad that cleans prior to a walk through as I have experienced nothing but gross in the ladies locker room since I joined. The health inspectors should be called! Take your own products if you plan to shower (this includes towels) as on most occasions the soap dispensers are empty and/or missing. And, definitely wear some shoes! I also recently learned that what I was told upon joining is not accurate and the membership sales people will say anything to get you signed up and at a premium. Comparing my plan to a friend's who has recently moved here from Phoenix was eye POPPINGLY disturbing. You would think it would be a reasonable comparison especially in that she has use of all Life Time facilities as she travels. NOPE! And now they have offered her a single person plan at an even greater reduced monthly premium than mine. And, what a shocker to want to spend a mid September afternoon weekend at the outdoor pool only to learn that it was "Closed for the Season." What the heck? I'm hoping for better and perhaps it will be so in the near future. read more

Please don't join this club. The fitness areas are gorgeous. The pools are great, when they are not closed for service, and the meat heads are great to look at... but when you attempt to cancel your membership in order to move, they claim that you have to provide them 30 day notice in writing. They refuse to set up email, fax, or any online measures you can take to cancel the account. I explained this to the staff, who told me that this is their policy for "security reasons" and that I needed to either show up in person to cancel or mail them a signed letter asking to cancel my membership. They refused to email me whatever form they want me to sign so I could print, sign, and scan back. That mechanism, but the way, is exactly how my lawyers have me sign actual legal documents. Listen, folks at Lifetime, I've signed leases, legal documents, etc ONLINE for the last 10 years. This is an absolute bs policy designed to make it as hard as possible to stop your monthly auto-payments. Join the rest of the universe, learn about reasonable policies and appropriate customer service, or continue to receive bad reviews about your outdated and unreasonable policies. This is absurd. read more

Been a member a little over 3 years. I just put in my notice to quit. Just to preface since I moved to KC 15 years ago I have been a member at 24 Hour fitness(119th and Metcalf), 24 Hour Fitness(Ward Parkway), 24 Hour Fitness(135 and Blackbob), Prairie Life, Planet Fitness and Kosama. This is hands down the worst of them all. There are many issues with this gym in my opinion and it has gone way down hill. The workers only care about themselves, while I am working out I see personal trainers constantly messing around with other workers while 'personal training'. If they are not messing around they are on their phones, totally disengaged from the members, or gossiping about members. For as much as you pay at this gym the workers should always be doing something, the main thing they could be doing is cleaning. It is filthy. For as much as I pay for a family membership for 3 months I can pay for an entire year at Hilltop. Whenever my kids want to go down the water slides the lifeguards say they are not in service. What is the point of having the water slides if they are never used. Yet another "amenity" they hard sell you on and then don't deliver on. Kids are always crying when I have taken my kids to the Kids Care area. Talk about a walking germ infested area. Most filthy part of the gym, more so than the locker rooms imo. Customer service is awful as well, you cant call and complain because they don't call members back. Turnover is also sky high. This is a sign of poor management. All they are about is gaining new members. One time I inquired about a personalized diet and workout plan and they cant do those because everything comes from corporate. What kind of personalized attention is that....especially for the price of belonging to the gym and the personal training fees. TERRIBLE. TERRIBLE. I would never ever recommend this gym and don't know why more people don't leave. Please don't make the mistake of joining, you will save yourself a lot of hassle. What did I like...they have towels...that's it Lifetime-you should be ashamed of yourself for calling yourself upscale. Nothing but a bunch of wannabe yuppies working there pretending to be upscale. read more

Worst gym ever! NO customer service, staff moves btw rude and oblivious. Management is totally unresponsive. The impression is you r there for them- not the other way. GO SOMEPLACE ELSE. read more

WOW this place is too much "Johnson County" even for me .. and I'm typing this on my new jewel encrusted Prada signature IPhone .. seriously though this gym is the equivalent of the girls you meet in power and light who think they are gods gift but are actually nappy hoes.. the facade of this gym looks nice, and the sales reps are the regular used car salesmen, albeit they walk around with hilarious earphones on like they are some kind of fitness secret service, can barely keep from laughing whenever I see that).. they fed us lines about the morning boot camp classes being included in the fee (among so many other activities), and all this extra stuff they throw in, but it's all lies, everything you want to do is an extra hundred per month, and do NOT fall for thier LF bucks program, its ALL there to pressure sell you into paying for more "extra" services.. any gym that tried to sell you testosterone injections and botox right there in the "spa" is a joke.. the amount of spam we got after signing up from them is also maddening.. for discount AMC movie tickets and to buy stuff at Macy's .. i did join a Gym here didn't I?? OMG.. the pools are always a balmy 25 degrees, the card system check in they use is a joke, and you have to use this ridiculous card system in their locker rooms which forces you to carry around a key during your workout instead of the option of using your own combo lock and just remembering a number.. there are soo many things about this place that are just too uppity, but mostly the staff .. if your serious about fitness this isn't the right gym for you .. if you are one of the women who puts on make up right before your work out and goes to a class in heels .. then yeah .. this is the perfect place for you.. read more

Great instructors. Overcrowded classes. Lack of equipment. Non-working restrooms. Overheated studios (but they've been working on it for 3 weeks!). Has potential but doesn't meet Johnson County standards. read more

I feel like I joined a country club. It seems to have it all: rock climbing, racquetball courts, swimming pools, hot tubs, sauna, classes, and of course the standard gym equipment. I like that the weight equipment is organized in rows depending on what body region you want to work on. That makes it so much easier to find the equipment you want. The staff here is really friendly, I just wish I didn't feel like they are always trying to sell you something. I worked with Traci Smiles for personal training and felt that she did an excellent job. She has never made me feel forced to buy sessions or supplements with her. She is also very knowledgeable about nutrition. Overall I have had a really good experience coming here. I think it is a more expensive gym to join but if you want a yoga studio that feels separate from the rest of the gym and a ton of class offerings like Zumba, I think it pays for itself. I like that there isn't a year long contract to sign too. read more

I have been a member of lifetime for over 10 years. I am not a regular but my wife liked it. Recently they raised my dues they said it was due to my kids age. I was over charged and have called corporate many time. They told me they would fix the problem. This was over 2 months ago problem stilled not fixed. I tried to quit over the phone and they would not let you. I am paying over 180 for a family membership which is highway robbery. I can get all the same things except for the pool for 10.00 a month per person at 24 hour fitness which I have been too and plan to join. The place and staff is declining. I know several trainers that used work there and would tell me its all about the sale. Then they try to sell you all there suppliments. This place has outgrown itself and I think they will eventually be hurt from others gyms offering competive pricing. My wife ask the sale manger to call me and I never received a call just a increase on my billing. No one will talk on the phone and many people pay different membership fees. Big scam read more

Best gym ever as far as cleanliness, updated equipment, and classes. But I'll explain why I'm only giving it a 3. If I'm paying so much money to be a member I don't like to wait in line. Weight area is always crowded. Family locker room is crowded too and they run out of keys. If you don't get to the classes 15 minutes early you can't get in. Once you are in, you are squashed in with other members. Childcare center is so, so crowded too. The workers are very good and they do their best but there should be some sort of cap! I see 2 teachers and at least over 10 kids per teacher. Is that even safe? They need to build another lifetime gym in south Overland Park. Just way too many people! Be aware that they do nickel and dime you for everything. They don't tell you when you sign up that the lifetime bucks expire, you can't use them with any coupons that they give you, the coupons are for the first visit only, etc. I don't get my nails done and my hair cut weekly so this didn't help me. Any change to your membership costs a fee. I mean I get why they have to collect fees but just tell me before you charge me. That's all I ask! So yeah we are taking a break from lifetime and trying some other places. Hoping they will build another one. read more

Absolutely beautiful club atmosphere, everything you would ever need at a club. Decent children's center, good cafe with convenient hours. The biggest thing this club lacks is no one seems to be in charge. They go through staff like water. Their website is extremely hard to navigate and when you call you get the run-a-round, often times being hung up on after navigating through their lengthy extensions menu. Frustrating for such an upscale establishment. Although it's double the price of other clubs, it is worth it. Can't say anything bad about the actual equipment, classes or programs though. read more

I have tried and tried to resign to no avail. I have been a member forever and this is a mess. I hate this club! I hate their bulling tactics. I had to cancel my credit card to try and get out. This is a mess and they are unreasonable! I hate them. I hate them. I hate them. Run, don't walk, to any other club! And there are people taking photos all over the club, including in the locker rooms...scary! read more

I was a member shortly after Lifetime first opened and at that time it was an impressive gym. I recently joined again and I am very disappointed. There are many members and not enough employees to keep up. The equipment is often not put away. The women's locker room is disgusting. Every time I go in the dressing areas by lockers, there are always towels under the bench, trash and hangers that have been left there for weeks. The restroom is even worse. There's hair on the floor all the time and some of the toilets leak, so there's hair and water. Partitions are in desperate need of a deep cleaning, actually the whole place is. read more

It took 2 months to freeze your account, even when you are 7 months pregnant. Paperwork gets lost, so you'll have to call to confirm the next day after you talked to the associates. You may end up to have to go back and redo the paperwork because you can't do it online or over the phone. read more

I would not recommend this gym. In terms of the physical gym itself, no complaints. In terms of he employees and sales reps, worst customer service. I was doing an internship in Kansas City and a friend recommended this gym. After checking it out, I wanted some more information. A senior account rep named Ryan helped me out. He clearly stated to me that with the plan I'm choosing, I'd be able to cancel my membership at any time, however, is potentially have to pay fee (which is basically being charged another month) which I had no problem with. I've initially moved away and was calling to to cancel the membership. When calling, the front desk lady seemed to be nice until explaining my situation, which is when she became rude/annoyed with me. After looking at my account, the reason she told me I couldn't cancel was because of the contract I signed. I was somewhat confused and upset and asked for a reason why. The only reason I was getting was that it was because I signed a contract. She hen put me on hold and then told me I was being transferred to an assistant manager so they can explain to me with more clarity. The assistant manager literally said the same thing. She then proceeded to say that it's like if you signed a contract with a cable company. I then explained that the sales rep initially told me I'd be able to cancel. She looked up who helped me out and told me that he's a senior account rep, he'd never say something like that... thanks Becca and Ryan. So now I'm stuck paying for a membership to a gym that I'd never use, plus was treated with the utmost disrespect and terrible customer service. read more

This is a lovely gym with many amenities. The concerns we have had over the years are rules for kids that are either inconsistent or ridiculously strict. My kids under 12 were not allowed to swim laps with me in the lap lanes outdoors for awhile-it was on and off on that rule. Slides were always open not at the same time the pool would open-it varied so made it hard to plan. We are paying extra now for having age 12 kids, but they cannot swim laps in the pool area by themselves even when lifeguards are on duty until age 15 (!!) or use the freeweight area whatsoever (even with a parent). Class instructors, while excellent, always, always allow every latecomer to "squeeze in" making those of us who got there timely very cramped, very often. Outdoor lifeguards have not been watching for #2 issues very carefully (they were all chatting in a corner while I watched a nasty situation get worse over the course of ten minutes). Stretching areas are very tiny for size of club. Depending on what you want from a club, it's a tossup. read more

Their sales managers are the worst. I got several calls from a sales manager, Logan asking me to come early and I said I would try to arrive by 3 even though my appointment was 3:30pm. He asked me again if I could come earlier than that and it was already 2:20... When I got there at 3, they made me wait for 30 mins and this Logan never showed up. I was finally introduced to another sales manager, Shannon and she seemed fine and I signed up. She offered me a promotion including a complimentary gym bag but she never gave me one. I needed a gym bag so went back and she goes it's locked in the closet and she would text me later. No text at all. I dropped by her office when I went to work out and she goes again it's locked in the closet and asked me to come back. I stopped by again on my way back home and there comes "it's locked in the closet" again with a very rude face this time. I paid $180 for joining fees and this is not what I signed up for. Worst staff ever. read more