Feather touch sent me an email for a free eyebrow wax. After having it done, she said she would not…read morehonor the coupon and charged me full price. The coupon had no restrictions and she agreed that there was no fine print on it, but still refused to honor it because I had not been in within the last month. I will definitely not return and would discourage anyone else from giving them your business when they have deceptive business practices.

This has become my go-to spot for eyebrow threading! I love that walk-ins usually have little to no…read morewait so I can stop by when it's convenient. All the stylists do a great job of following my natural brow shape and it's much less painful than waxing!

This is the only place I will get my nails done. The location is perfect and the people are…read morefriendly! I came in with my daughter to get our manicures and they look beautiful! Rachel Polter

Tim provided my pedicure today. Instead of filing my big toe nail, he was filing away on the skin…read moreunderneath until I stopped him. His attention to detail when painting was poor. This location frustrates me because the quality of service and attention to detail is VERY inconsistent. I'll keep looking until I find a good nail salon and you should too.

I had a cut & color/highlight with Heather, who is absolutely amazing. More than a great stylist,…read moreshe is actually an artist! The combination of colors, coupled with her technique, creates a beautiful, natural look. I frequently get compliments on the cut/style and the color. The salon itself is great as well. it is very attractively designed and decorated, with an open spacious atmosphere. I only see Heather, but the other stylist to be very personable and attentive to their clients as well. The staff at the front desk are so helpful with scheduling, rescheduling, etc. I can't say enough good things about Kim Harper Salon and Heather and the staff!

I have been looking for a new salon since I moved and love Kim Harper Salon! I can't say enough…read moregood things about Heather. She truly saved the day for me when she fit me in last minute. I walked in thinking I made an appt with someone and I actually didn't make the appt. She overheard at the reception and took me in at 4:30pm and did highlights and a cut for me. It's rare to be able to witness such a selfless act these days to go out of the way for someone else. You can tell she truly loves what she does and goes the extra mile for her clients by teaching along the way as well. If you're lucky enough to book with Heather, you're in amazing hands!

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

I've had a couple of massages here. They've all been fantastic. Most of them have been couples…read moremassages. I've always been super happy with the services. My wife's last massage left some to be desired. Hopefully that was a one time step down. The facility is really nice and clean. Comfortable robes. Very nice changing area. The waiting area is also relaxing. It's expensive, but so far has been worth it. Except for once.

I LOVED my massage with Sophia. I wanted medium to deep pressure, and she absolutely delivered…read more After the massage, Sophia acknowledged the tension I was holding and thanked me for coming in. The entire staff was friendly and great at their roles. I can't wait to go back!

Being a mother of two, and also 9 months pregnant i couldn't ask for anything more relaxing !! As…read moresoon as Tonya started her massage i was in my own would, and half asleep. My back pain just fell away as if it never been. I would highly recommend going to Tranquility Day Spa and seeing Tonya. I know i will be going back the next chance i get !!!

From the owner: At Tranquility day Spa of Kentucky, we are committed to providing a balanced approach to…read moremaintaining your health, well being and quality of life. We specialize in injury prevention, injury care, health and wellness, and relaxation. We are also knowledgeable in event planning and overall bliss!

I've had an extremely disappointing experience with Hand & Stone and feel obligated to warn others…read more I called to cancel my monthly membership and was told a manager would call me the next day to finalize it. The manager did call, and I confirmed my cancellation. Despite that, I was still charged for three additional months after the date I canceled. When I called again to fix the issue, I was once again told a manager would contact me. No one ever called. Instead, two days later I received an email with a cancellation contract -- but it didn't address the three months of unauthorized charges at all. This has been a frustrating pattern of poor communication, unfulfilled promises, and incorrect billing. I canceled properly, twice, yet I was still charged and never given a clear explanation or resolution. Based on my experience, I cannot recommend this location. Customers deserve transparency, follow‑through, and accurate billing -- none of which I received.

DO NOT RECOMMEND. The memberships are almost impossible to CANCEL, even after 3 request to cancel,…read morethey want to bill me ANOTHER month before cancelling! Seems others have had similar experiences. And as mentioned before, MASON location.

Stress? What stress when you're getting pampered here! Highly recommend a massage and facial! Oh la…read morela

Bought the highest membership. Booked a massage. Assuming I would get the massage my membership…read moreincluded, turns out I was booked for the 60 min vs 110. Makes me wonder if I was being overcharged then the money was perhaps pocketed? When I called Julie, the receptionist out on it, she made it feel like it was my fault "that's the massage you booked" Julie could use a dose of customer service training. It should be a welcoming experience but it feels more like an inconvenience to her. Have had lots of facials in the past. Have not been impressed with the facials here. I had no idea of it was the facials I paid for w my membership. The esthetician never massaged my hands or feet. Cancelled my membership

I am not new to Woodhouse Spa, but this was my first time at this location and it was nothing short…read moreof amazing! I always love the relaxing waiting areas and this location having an outdoor area to relax before / after service is so nice. I booked an 80 minute maternity massage and Kaitlin was so great! This was definitely needed as a soon to be mom and I will definitely come back to this location.

It was definitely a GOOD FRIDAY, when I started my Easter off with a massage with Erin! I booked a…read more50min Body Balance appointment and couldn't be happier with the outcome. It was my second time visiting and I'm now rested and rejuvenated going into the busy weekend ! Book an appointment, Woodhouse is the place to go

The Best massage I have had in a long time. Helen was gentle but had very strong hands. I usually…read morehave a different therapist but she was on vacation so Helen did my massage this time and I highly recommend her. I need to get my wife to have Helen do her next time. Thank you! See you soon I hope.

I was hurting so bad after 14 weeks from a hip replacement. the weather changes are killing my…read morebody. 5 surgeries in the last 3 years on my back, neck and hip. Li Li, not sure how to spell her name did my massage. I showed her my scars where I was hurting and she was able to work out the muscle pain. Some mucsle really hurt when she was massaging them. But I walked out of there feeling so much better. 3 days later I still feel great. I highly recommend this place. They all do an great job. Thank you so much. the Music was nice and at a good level also. Chris