My all time favorite store west of Indiana, I have short term memory loss that always puts me in…read moreunfortunate situations of not knowing where I am or what I'm doing, lucky for me, an associate (mason) went above and beyond to make sure I was safe and either exited the store or got what I needed, he even took my cars keys and help me find my car based off my keys as I forgot which one it was. Will definitely be coming back anytime I have any sports needs and I can remember what it is!!

I purchased a air soft gun for my grandson for Christmas last year. The gun didn't work and sat…read morefor months without my knowing. My grandson had never played with it, so I took it to Big 5. The Manager of the store is Marcial. I went in the store thinking they would say, "too bad." I was pleasantly surprised when Marcial said he would exchange the gun for a new one!! Imagine my surprise. I took the gun back about 5 months after I purchased it. My grandson got a new gun and we were so excited!! The experience was wonderful. Last week I went to the store to find a pair of snow boots for my granddaughter that was on clearance. The gentleman helping me could not find the boots. Marcial went with the young man and another young lady and looked for the boots. Marcial came back with a different brand but basically the same boot I wanted for $2.00 cheaper. I told Marcial his customer service if fantastic. I will ALWAYS go to Clinton Big 5 for my sporting needs. Marcial has an excellent team to work with him and I'm sure his example flows over to the other team members. The are all wonderful, going above and beyond! Thank you Big 5 Clinton Team :)

I took my son here to get new golf shoes- never again. I'm standing at the golf counter and 9,…read more(maybe more) employees walked by and did everything they could to not look me in the eye. It got to be very entertaining to see what they would do instead of not helping me. To get our shoes we had to fill out what we needed on an iPad that was by the shoes. That was the only way we could get someone's attention. Once we found out what shoes we wanted we had to wait again at the desk because we needed to get the right replacements for the bottom of the shoes. The only way we got someone to help us was to fill out the iPad again that we needed another pair of shoes, but we said no we just need your help once the guy showed up. When we went to check out, we were found out we were given the wrong shoes and so we went and got the sample one so they could get us the right pair. The girl was totally bugged, but they got a pair that was $100 more. I'm going to notice that??? The cashier was very unfriendly, and was also bugged! We stepped back so she could help other customers while we waited. We could've just stood there, made the customers wait while we waited for my correct shoes-- but thought we'd be nice... she didn't smile, say thank you, etc... My boys have played baseball, football, lacrosse, and now golf, and we've always liked Dicks to get their gear. We will not be returning. I'm still amazed as I think about all the employees that walked past us that never once asked how they could help us. One guy had an earpiece in so it looked like he was maybe more in charge than the others and he actually walked past three times with no words said or eye contact! Pretty sad!!! I understand they work in different parts of the store, but they could've called someone to come and help us very easily! We are going to get shoes elsewhere and return the shoes in the morning. No more money will be spent here... and I have spent thousands at Dicks every year... So I guess I will be going back one more time. Sooo bugged!!!

I needed winter boots (new to UT ) and this store had a great selection. I got great assistance…read morefrom Sage on sizing and the boots themselves. The store also has a nice self service set up for pricing and sizing availability. Very positive experience overall.

I WAS OVERCHARGED FOR A T-SHIRT…read more WENT INTO SPORTSMAN'S WAREHOUSE to BUY 6-8 T-shirts for the summertime. THEY OVERCHARGED ME ON A T-SHIRT THAT I NORMALLY ONLY PAY $26 FOR AT SPORTSMAN'S WAREHOUSE(other locations) specifically the (Bend Oregon location & Hillsborough Oregon), SPORTSMAN'S WAREHOUSE. For example at the other sportsman's warehouse locations, the LEUPOLD HATS ARE ONLY $20 a hat, here at this location they price them $30+ (no I'm not a picky liberal, just a working man trying to pay a fair price, not to mention I've spent thousands over the years at sportsman's warehouse) Posted a Picture for transparency. Sportsman's warehouse should Treat customers as customers, not cash cows or turn and burn operation. DO BETTER! Edit, reply to SPORTSMAN WHERE HOUSE, why do I need to waste my time calling an 800 number over 10$ why don't you just fix your pricing! my time is more valuable then your IQ and your common sense, saying sorry is a cop out answer and seems like you should hire somebody that knows how to do business, your reply is a Burger King answer, why don't you step down and try out the fast food industry cause your management skills need a tune up.

Went to the Riverdale store recently to browse/buy a handgun. I had done my research on-line and…read morewas ready to buy. I went to the gun counter, browsed for a few minutes, then stood at the counter waiting for help. Granted, the employees were busy, but nobody acknowledged me. I stood there for 15 minutes...and nothing. I get it, it's the holiday season and several people were at the counter, but the part that is irritating were the two customers who arrived after me that were helped first. I know the employees knew I was there as I made eye contact with them while standing at the counter. Anyways, I got tired of waiting and left. I'll buy a gun elsewhere. However, if you have the time to waste, I'm sure it's a great place to buy a gun.

After looking at the first comment, it seems nothing has changed. They are still talking at the…read morefront counter and could care less about anyone else. Called ahead and verified they had what I was looking for, came down and they don't have it. After describing in detail exactly the product name and detailed description you would think not a problem. Somehow they mistook that for a completely different product with no relevance to what I needed. They then told me the Layton store had it. Wanting to triple check I had them call back to verify one more time. And come to find out that they don't have it either. After years of great experiences in the Las Vegas area with big 5, that will be the last time I will go in. The front counter banter between employees and the lack of customer service has ruined the long standing run I had had with Big 5

Love that they are requiring masks and if you don't have one by now what rock have you been living…read moreunder? Friendly and helpful staff.

CAL Ranch please don't raise the prices and call it a SALE!!!…read more We all understand that there's inflation and supply issues, just raise it... don't LIE or mislead us.

I always love the store. Great resources, great people, good products, and I seem to always find…read morewhat I need. I was a bit surprised today when I was presented with the front doors of the store requiring masks. When I entered the store, there were three store workers at the checkout stand, none of which were wearing masks. I retrieved my product at the back of the store with the help of yet another store employee who WAS wearing his mask. I probably passed about five customers in the store, none of whom were wearing masks at all. So clearly the sign on the front of the store is not slightly enforced. PLEASE at a time when COVID infection rates are at their highest and ICU departments in hospitals are busting at the seams, please commit to do your part. Today was the day where the medical officer of the Utah State Department of Health expressed extreme frustration in peoples unwillingness to own some of this responsibility. I have already known several who have passed away and know at least a dozen or more who have had the virus. Cal-Ranch, please take my health and your health more seriously. Please be respectful of your own loved ones and your customers.

Staff is friendly and helpful they have a good selection of firearms and their prices are…read morecompetitive. And they have their own gun range. Which comes in handy.

Great experience, I was on the market for a new firearm. I gave Justin a budget and type of…read morefirearm. He delivered! A week later I picked up the gun, it was ready to go and shot a nice group for my first use. Fantastic experience and product. Thanks Justin.

I am beyond frustrated with my experience with the Proform 2000, and I feel compelled to share my…read morenightmare of a journey with this product and the company. I purchased the Proform 2000 treadmill in August 2023, and for a short period, it was everything I wanted--quiet, smooth, and with a 15% incline. I was thrilled with my purchase... until it started leaking hydraulic oil just a couple of months into use. Naturally, I reached out to Atlantic Fitness for assistance. A technician came to replace the part on December 26th. I thought that was the end of it--until the same issue resurfaced again in January, just weeks after the repair. At this point, I contacted iFit, hoping for a resolution. I asked for a refund given that the same part on the same machine failed twice in such a short period. However, it took months for anyone from iFit to respond--by early March, I was finally able to speak to a supervisor, Hugo Linares, who told me a refund was not an option but a replacement might be possible. At this point, the frustration was palpable. After more delays, I finally connected with Elle Petry, who actually did something constructive and helped me get in touch with the right people. Bryan Rands from the warranty department called me, and while I was on the phone with him, he placed an order for a replacement machine. Fast forward to receiving the replacement--and it was a complete disappointment. The quality of the replacement was nowhere near the level of the original Proform 2000 I had purchased. I gave it a couple of uses to confirm my suspicions and then contacted Bryan to ask for a refund. His response? Apologies for the "miscommunication," but he'd only be offering me a partial refund with a 10% restocking fee and a $250 return shipping fee. Here's where the situation completely fell apart: I was originally told a refund wasn't even an option, but now I'm being told it is. Why would I have accepted the replacement if I had known I could have gotten a refund in the first place? Why should I be hit with a restocking fee and return shipping costs when I never had to return the original unit? And why was I not warned about these additional charges until after I accepted the replacement? This entire process has been nothing short of a headache. As an avid runner, all I wanted was a high-quality machine I could trust. Instead, I've been met with poor customer service, misleading information, and a product that has failed on multiple occasions. At this point, I'm stuck with a faulty replacement treadmill, no refund, and a company that seems intent on doing the bare minimum. Proform has completely failed in delivering on both product quality and customer service. I'm done with this treadmill, and I certainly won't be recommending Proform to anyone I know. If you're considering a purchase from this brand, think twice before making the same mistake I did.

This bike was awful from the get-go. Wobbly and noisy. Connectivity issues. Uncomfortable and…read moredifficult/impossible to adjust. All those payments. All that money on something I'd be better off throwing away. I want to just buy something better. This company is not worth your money

Bought 45$ insoles less than a month later I go back with the insoles and receipt... they said they…read morewere not able to do an exchange or a return for me. The lady said no insoles will work with my shoes.... umm then why did one of their employees sell me them with the same shoes? Lol but bright side the blonde girl was like u can call the parent company of the insoles.

Striders is always an amazing place. Their knowledge and customer service is above and beyond…read moreanywhere else I've bought running shoes. Karissa helped me get hooked up with excellent shoes and was very patient and professional as I tried on multiple pairs of shoes to find the right fit. I'm moving out of Utah but you can bet that when I'm back to visit family I'll plan on returning for future running needs.