When the time comes to replace your home's roof you have a lot of questions that you don't know the…read moreanswers to. I saw a Klaus crew working in my neighborhood so I reached out to the Project Manager who then contacted the company's Inspector, Josh. When Josh came to inspection our roof and to provide an estimate of what our 40 year old home needed, the report was very detailed about what we needed to have done. The inspection revealed some small problems which we will be addressing with the replacement work but we had NO idea the problems existed! Josh make a thorough inspection of not only the roof but the attic area above the house and garage. (This was not a drive by inspection). The Estimate provided by Josh was very detailed and itemized for the Roof and Gutter work our home needed. Everything was listed and the price was very competitive. Looking forward to the installation.

We had our roof installed in 2020 by this company. They came at once because we had leakage from…read moreour chimney, it's doing it again. They did return my call this morning to advise me there's nothing they could do. They do not have an office that serves us. She suggested calling a local roof company to come inspect it. Are you kidding me? 50 year warranty, huh? Standby your warranty, and products, just because you don't have a local office doesn't mean it cannot be inspected or fixed.They should have a contract with someone.

My family member is living a nightmare because of Quincey Barrett. They paid $25,000 to have the…read moredoors in their entire home replaced. Instead of finishing the job, Quincey Barrett ripped out the old doors, left the home in shambles, and vanished with the money. The house is now in a far worse state than when it started--it is unsecured, unfinished, and $25,000 has been stolen. This is not a "bad contractor" experience; this is professional fraud and property abandonment. URGENT CALL TO ACTION: If you have also been a victim of Quincey Barrett, do not wait. Go to your local police station and file a report for construction fraud and theft by deception. We are working with the authorities to ensure there is a paper trail for this criminal behavior. You should also report them to the State Licensing Board immediately. Save your family the trauma and the money--stay as far away from Quincey Barrett as possible.

NOTE: ALL OF THE FOLLOWING IS DOCUMENTED through text…read moremessages, phone calls, photographs, home inspections, signed contracts, and additional records. Recent reviews accurately reflect the fraudulent conduct of CPR. The company, owned and operated by Quincy Barrett (CEO) and Brandy Barrett (CFO), misrepresents services and caused us and other clients to lose thousands of dollars. CPR engages in repeated deception, creating a pattern of inconsistent and false statements. Communication is routinely delayed or nonexistent. Quincy Barrett goes silent for days and weeks at a time when updates are requested regarding the contracted project. Signed contracts are breached, and "lifetime warranties" become void when Quincy Barrett fails to meet contractual obligations. Quincy leaves before projects are completed or even begun. The project that was said would take two weeks to be completed did not even begin until 5 months later. The funniest yet is that the project remains unfinished one year and one day after the contract was signed on 12/12/24. CPR provides proof of current insurance coverage and then knowingly cancels the policy prior to the start of the project. When asked about insurance coverage for multiple property damages and a homeowner's bodily injury caused by materials left in the yard, CPR provided evasive responses and no resolution. The homeowner is instructed to cover the damages out of pocket with the promise of reimbursement, RIGHT... Documented damages include the central AC unit, windows and screens, security cameras, all landscape lighting, and most of the landscaping. Quincy Barrett pressures homeowners to authorize loan disbursements using false statements. When contacted by the loan company, he falsely stated that only one piece of siding remained to be installed for completion. CPR abandons a gutter, roofing, and siding project in an unfinished and unsafe condition, compromising the integrity of the home. The most documented deficiencies include gutters installed incorrectly, large sections of siding not installed, siding was installed on half of the porch ceiling instead of soffit, missing water barriers on exposed areas, no insulation in open sections of the home, an unfinished roof, multiple electrical outlets left exposed to the elements, and open gaps in the siding that have allowed vermin enter a previously sealed home now. Due to Quincy Barrett's failure to properly oversee the project in his role as project manager, custom window framing was not installed and may not have even been ordered. Security camera footage showed Quincy Barrett personally managing approximately one hour of the exterior project, which consisted primarily of walking the property and unloading supplies. A refund for the nonexistent custom window framing was eventually issued. However, CPR initially failed to provide the refund due to insufficient funds from the company account. Quincy Barrett claims the account was impacted by fraud. The refund was ultimately issued only after a cashier's check was demanded. Following the submission of the first review, and only review until today, 12/13/25, a 2:00 AM text message was received containing a screenshot of the review and a threatening message. The nature of the threat, whether physical or legal, is unclear. A request for clarification received no response. Responses provided by CPR now will consistently satisfy their claims, regardless of factual documentation. The conduct of Quincy and Brandy Barrett demonstrates a pattern of misrepresentation, nonperformance, and intimidation.

If you want good communication and follow-through from a roofer, these are your people. I had a…read morenew roof and gutter install due to wind/tree damage. It looks fantastic. Good work and professional attention to detail. Dario has been the one in charge of the work and also been diligent to communicate with the insurance company --and then to me-- as things have come up throughout the process. Very experienced when it comes to these things.

Quick response, professional and friendly representative and quick turnaround time on a full roof…read morereplacement.

My parents hired this company for a full roof replacement, and they exceeded our expectations every…read morestep of the way. The team was efficient, professional, and the finished roof looks incredible. They kept the site clean and finished on time. Highly recommend for any major roofing project.

We cannot say enough good things about SWORD. They did fast, high quality work, helped us with our…read moreinsurance company saving us a lot of time and grief. They were able to come out and give us an estimate immediately after the storm damage was done. They left our yard around our house, cleaner than when they got here. The office staff was also very professional, kind and helpful. My husband is a home inspector and knows high quality when he sees it. We will never use another roofing contractor. We will continue to recommend them to anyone who asks. We are so happy with our new roof!

Great team. Great work. Great price…read more They were honest with me about the work that I actually needed done - nothing more. Our gutters are very hard to access & they took on the challenge. Very fair price. Good communication. Quality work. Will absolutely hire them again.

Professional prompt from start to finish on gutter replacement and cleanup ! Would Recommendread more

Missed appointment and didn't let us know. Then someone came out for a second time and took great…read morepictures, but then didn't send a quote. QA called on the first and said I had to go there for the inspection again, but didn't send anyone, the second person called back and said they would send a quote. When I finally received the quote it was way higher than others and the trust by that time was already lost. Recommend RUS Roofing.

I had Shane come out to give me an inspection on my roof, he was very rude, very disrespectful,…read moretold me on my doorstep that my roof "looks like shit" didn't even get on the roof to inspect it, didn't even go to the back of the house to look or even go to my detached garage to look. looked from the street and gave me a price that was way too high. I'm a first time home buyer and never ever will I do business for this shitty company

This company came to my house, without ladders, to give me a price on installing a gutter diverter…read more He used a drone, took a couple of pictures, then proceeded to tell me I didn't need a diverter - even though 4 other companies had agreed that was the solution - then tried to sell me a leaf filter-like system for thousands of dollars. RUN!

From the owner: Roofing and Gutter service providing quick turn around for residential and commercial projects. We…read morestrive to give you the best deals and savings along with top quality USA-made products and excellent customer service, satisfaction guaranteed. Serving the Southwestern Ohio & Cincinnati Tri-State Area. Local family owned and veteran operated.