I honestly come back to this smoke shop because of Keylanni. She is AMAZING. From the moment you…read morewalk in, she makes you feel so welcomed and comfortable, like you're not just another customer. Her energy is everything so positive, genuine, and just a great spirit all around. She really knows what she's talking about too. You can tell she actually understands the products and takes her time to help you pick what's best for you. She's always attentive, patient, and never makes you feel rushed. Not once have I had a bad experience with her EVER. That kind of consistency is rare. She really goes above and beyond every single time, and it shows. Give her the credit she deserves because she's truly the best part of that shop!

Horrible customer service extremely rude and unfriendly…read more Extremely overpriced products and despite being a regular I will still get ID'd every single time.

Love this smoke shop. The staff goes above and beyond to help you select exactly what you need…read more They are super knowledgeable and friendly! Definitely my go-to smoke shop! Bought a beautiful LED hookah (amount other things) and they were so patient with me and my friend selecting the right one.

If I could give 0 stars I would! They have an older lady working the counter some days that knows…read moreabsolutely nothing about the business. Take about 5 minutes to get what you want and get out. Shouldn't take more than 2 minutes max. I've had non stop problems with their products (delta8/9) to be exact. They run happy hour prices every day from 8-9 do it's half off all products of delta 8/9 and it makes sense because the devices either don't work or stop working on you. They don't take returns and when I've gone to see if it can be replaced in met with a strict NO. Absolutely terrible place and business. Luckily smoke shops come and go. So I'll be taking my business elsewhere as well as not recommending this place to no one. It's sad because it's less than a block away from my house, but that's what you gotta do when you are met with a shitty service!

Top notch service from all staff, they all speak different languages. Selection is wide but very…read morewell organized and easy to navigate. Great prices compared to others in the area.

This place is stacked with multiples product and service is always on point…read moreThe hours are also great

Hands down the best smoke shop in the area!!Quality products and friendly staff - Everything you…read moreneed in a smoke shop and more. I always have a wonderful experience when I shop here. The staff is very knowledgeable about the products and really great about answering any questions i might have. Will be back!

The girl working in the van tipped herself $20 for a handing me a vape..... and nobody got back to…read moreme to handle it. Had to dispute the charge with my card.

They impressed with the "wow factor!" Bring on the nightlife…read moreof Miami. Coming back for more.

My family and I came to Luna Haze right before our cruise. Husband and wife were very patient with…read moreme as I didn't know what I wanted. (Especially not being a smoker). The customer service was immaculate and unmatched. If I could give more than 5 stars, I would! Thank you all again. We will be back :)

Terrible place to shop, I was going there cause I wanted to support small business but the owner…read moreturned out to be very shady and unprofessional. They told me that they will exchange items nut they don't. I bought an item I wad told by the owner (Luna) that if I didn't like it she would exchange it, I went back a couple days later to exchange the item first of all I was told by the person who works there which by the way worst customer service ever that Luna wasn't there a d she couldn't exchange it. I went back gour times after that and always gave me a different excuse no to exchange it, this is what people who's trying to help small business like Luna get to try them help them, horrible customer service, who needs rudness and terrible customer service when there are 1000 diferent stores like this in my area. Goodbye Luna what a terrible experience was shopping at your store

Good stuff and fresh, go and visit. Nice nice lighters . Omg what to say bla bla blaaa bla blaaaaaread more

Selling expired products. Young guy customer service doesn't exist. Just a terrible experienceread more

This smoke shop I definitely recommend, in Miami they try to make you spend more than you need too!…read more This place I just stop by because I wanted to grab this cute elephant pipe that they had and a delta 10 vape! I really appreciate this smoke shop because they weren't trying to overprice me on anything and they had great customer service and very attentive to all my needs! I only went to two smoke shops out in Miami that weren't trying to overcharge me and this was one of them! For my little elephant pipe I paid $15 & for the delta10 vape I paid $55! At other places they would try to charge me $55 for a pack of gummies that only had 10 gummies smh ripe off! If you are in Miami and you're looking for a smoke shop I definitely recommend this one go here to save money and support a business that isn't tryna scam you!