I recently visited Little Tire Company with a few questions regarding work that had been performed…read moreand to puck up and pay for my vehicle and unfortunately the customer service left a lot to be desired. When I walked in, I expected a professional and welcoming environment. Instead, I was met with an attitude that made me feel as though my questions were an inconvenience. The young employee behind the counter seemed far more interested in his cell phone than engaging with a customer who was simply seeking clarification about services provided. Rather than taking the time to answer questions courteously, his demeanor came across as dismissive and uninterested. What stood out most was the contrast between the level of customer service I expected and what I experienced. A customer should never feel like they are bothering staff by asking reasonable questions about work they have paid for. Professionalism, communication, and respect are just as important as the work being performed, and unfortunately those qualities were lacking during my visit. I also couldn't help but notice that the shop appeared much quieter than I remember it being in years past. Seeing employees sitting in the bays and on their phones while receiving such a cold reception only reinforced my impression that customer service is no longer a priority. I hope management takes this feedback seriously. A more welcoming attitude and a greater focus on customer interactions would go a long way toward improving the overall experience.

No customer service. No military discount. No handicap accomodations. The shop in downtown…read moreFredericksburg, Virginia apparently has a parking lot in the very back of the shop accessible by blocked dirty alleys on the sides. Yesterday, one of the guys at the front desk returned my car key and told me, the car is in the back of the shop. Not even the courtesy of driving the car in front of their shop.

Have to give them negative rating due to bait and switch on price I was given for a basic…read moremaintenance service. Ed increased the price after my bike was in the shop after we agreed on price. I came in for a valve check or possible adjustment after getting multiple price costs from other shops. Other shops told me about the same prices Ed told me at around 3 hours of labor for check and extra hour added for adjustment. Me and Ed agreed to 3 hours labor. I took my motorcycle all the way down about 40 miles to his shop. Two days later he called me and told me it was 6 hours of labor instead of the 3 hours labor we agreed on. He said because they guy took a longer time to get to the valves. (Ummm ok, Everyone quotes this at about 3 hours labor, it is not my fault the guy took twice as long to do it). After coming down to pick up my bike, i told him i was unhappy that he doubled the cost after we agreed on price , and also he never called to tell me it would be more and ask. He said he will work with me and take off ONLY ONE HOUR LABOR LOL. So he added on 2 hours labor for no reason and didn't ask me and told me he's "working with me" to reduce costs lol. I should have gone to the other bike shops. I will never return. On top of that, i made an appointment 3 weeks in advance to drop it off on a certain day so that i had transportation to pick it up the next day. The next day i was in route to pick it up and they said it wouldn't be ready that day. (So what was the point of me scheduling 3 weeks in advance?! LOL). It was a big burden on my and my schedule to pick up the following day. ON TOP OF THAT, after i got my bike home and parked it i noticed a screw jammed completely into my rear tire. It wasn't there before taking to his shop, i know because i worked on it a few days prior and haven't driven except to she shop since. Its highly unlikely i got a screw in the tire from the highway driving there and back, more likely it was a screw laying on the floor of his shop. OFCOURSE he didn't take responsibility and instead blamed it on the highway home. Save yourself the headache. He will bait you in with one price, then change it without telling you to put more of your hard earned cash into his pocket. It is unjust. Turned 3 hours of labor into 6 lol.

I had a very good experience. My Honda UTV needed a new starter. Ed and crew kept me up to date on…read morethe process by email on when my part was ordered and when it came in. They replaced the starter as soon as it arrived and let me know immediately. Total time was less than a week. Price was reasonable and email invoice matched the original quote. Highly recommend and I will be using them now for all my UTV service.

Do from the lack of expertise in tuning he has a guy from Texas doing it all over a computer which…read moredoesn't give him the opportunity to be Hands-On the tuner is actually good the shop is complete trash . I'm $7,000 in damages and owner mike will lie and scam to get his way.. BEWARE

Tune was rich according to my new tuner from their baseline. Landon, the tuner, does not know what…read morehe is doing. Was told come back in 500 miles for an ethanol tune. Don't know why. Meth kit - has no leaks works fine, wired to a fuse that has power even when car is off. Drains battery if not turned off with the car. Front splitter was missing bolts even with hardware provided only hanging on from canards. Splitter was flapping at 100+; destroyed my $1,100 splitter and $250 front grill. Was told my front accessory drive bolts were loose - they were not I torqued to spec. They proceeded to hit all the bolts with an impact, breaking my AC compressor bolt which the belt pulled the AC line towards my header. Cost $1,300 to take to another shop to get fixed. Crank seal was replaced with incorrect crank seal for the Innovators West Balancer. Which then leaked oil under boost / left a puddle of oil under the car when turned off. Do not take your performance car here. I have other friends in the car industry that have been screwed over by these guys.

Wayne's Auto Parts & Chroming is an exceptional company to deal with. They refurbished chrome for…read moremy 79 Ford (impossible to find) and made it look brand new. Amazing results and transparent pricing. I can't express my gratitude enough for helping my dream restoration come true. E. Spencer, Arvonia VA

From the owner: We carry Classic Auto Parts and Patch Panels from the 1940's to today (freight free on most items)…read more We offer Triple-Plate Chrome Plating(Copper, Nickle, then Chrome), Hi-Polishing, Powder Coating, Vapor Blasting, and . We carry all the parts a collision shop could need and we offer pick up and delivery in these areas so if your on the route back from any of these places to our shop we will meet off the interstate on these routes Virginia beach, Herndon, Charlottesville and Raleigh area . Call us at 540-371-1576 or you can text us with photos for estimates at 540-220-6884.

Highly recommend as these guys are very knowledgeable on diesel issues and maintenance and got my…read more6.0 back on the road when another local shop performed a botch service and left me stranded.

Great Service-Reliable- Professional- Very skilled and knowlegable owner. All around perfect one…read morestop shop for any vehicle maintenance need. I will definetely be a repeat customer.

Great service by Ms. Lara at their Stafford location. She found the slightly used replacement seat…read morebelts I needs at 25% of the OEM cost of the dealer, had them shipped from Wisconsin to Virginia (no charge). They have a very large collection of intact cars to select parts from. Treated fairly and politely - will definitely use them again and recommend most highly.