My oven mysteriously turned on by itself a few times today. Stressful! And strange!…read moreVlad was able to fix my thermostat, and I am so grateful Plug-in Services was able to address my concerns so quickly. Thank you!

Repaired our Williams wall heater. They were on time, clean,professional and a fair price. Their…read moreserviceman is a good representative to their company

It's really difficult to get competent repair people who respond quickly to the needs of folks up…read morehere to the Santa CruzMountains. Christian is phenomenal! He and his team were quick to respond. Christian is so knowledgeable and accommodating. Thank you for fixing my washer for a fair price!

Excellent service. Quick to respond and easy to schedule with. Sebastian is fantastic. Knowledgable…read moreand professional, gave us an honest appraisal of our current situation. No upselling whatsoever. Trustworthy and reliable. We have decided to replace our 24 year old unit based on what we found, mostly due to very old technology in this unit. These folks also offer preventive maintenance as well, new or used. Diagnostic fee charged (75.00 as of this review) will also be applied to any approved repairs. Appointment was not rushed in any way with all questions/ concerns addressed. Highly recommended!!

We have commercial building 1 ac unit not working, schedule with Fuse and they say we are old…read morecustomer and they send technicians Wilson and his coworker to our business in Santa Clara for complimentary diagnosis, when they on site immediately go to roof to work and pin point the problem and go down to the office to replace non function thermostats, how efficient Wilson and his co worker immediate replace Google thermostat and installed and test we have cold air in short period of time also they mentioned have 1 year part and labor warranty, definitely will use them next time, Good job Wilson and your coworker, really appreciated!

Amazing. Replied quickly and came and repaired our washer. Couldn't ask for anything moreread more

Sergei was thorough and beyond knowledgeable. He looked at every single wire. Turns out, we…read morefailed thinking the new water filter had been changed. Nope, it was sitting quietly in the cabinet with no one to install it. Epic fail on us!

Sergey was super friendly and knowledgeable. He was able to fix my dryer on the first visit and I…read moreused Victory again to perform recommendations he suggested. Dryer is working at 110%! Thank you!

I can't say enough about the guys at Aped. They were extremely knowledgeable about my gas dryer…read more They helped me test parts. I was going to buy a bunch of parts and they pointed out the parts that fail most often and I saved money. They also helped me narrow down the problem that was the likely issue - the control board. That part is mo longer made so they found it for me on ebay! I can't remember being treated this well by a business in a long time. Thanks guys!

Well I've used this place since the mid-70s when it was across the freeway and the great Evan…read moreGatsby who was a friend of mine was behind the counter. He soon became owner, and we had many decades of business together. I've long since retired but I still use the place now and then for people who just won't call anybody else no matter what I try to do. This is a great place. But it used to be better when Evan was there. If you were an appliance technician in need of a part this was the only place in town that was reliable enough to get you that part correctly. For all those people that drove over the hill shame on you. You should have been supporting your local business. I still do to this day and have been since 1978. Retired tech who used to work for appliance service center when it was still a good place.

Recently our fridge developed a problem and wasn't cooling properly. I had no prior experience…read morewith Marian but the excellent yelp reviews were enough to get me to "take a chance." Turned out to be an excellent choice. I sent out my "SOS" on a Sunday afternoon and got a response within 30 minutes fain Marian offering a mid-day Monday service visit. I said yes, he arrived as promised (with an advanced message saying he was on his way). He had the problem correctly diagnosed in about a minute, and the needed part available, and had it installed all in less than an hour. I thought his price was reasonable, particularly in light of the excellent super fast service. Marian is now in our contacts for the first one we'll call if (probably when) we need another appliance service. Overall, excellent, fast friendly service. Can't ask for more. Thanks.

Repaired a broken controller board on a Kenmore in-wall double open. On time, excellent work, fair…read moreprice, and comprehensive service.

Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick…read moreand showed experience dealing with these combo units. Would recommend.

I'm submitting five star now, without having used Derricks before, simply for the number of…read morereferrals my handyman and appliance co have recommended them to me. I currently have two appliances that have already been looked at by my regular Handyman and in each case he was able to do a quick fix but referred me to Appliance Repair for true fix.

If I could give more stars I would. Chris responded quickly to my call regarding our refrigerator…read morenot working. The freezer was fine, thank goodness. We had purchased our Kenmore refrigerator about 10 years ago and he explained it wasn't easy to get parts. He did try replacing one part as we really didn't want to purchase a new one if it could be avoided. Unfortunately that didn't work. He was really upfront that it would be best to get a new refrigerator vs. spending more time and money on a fix. He probably came out to our house 3 or 4 times and didn't charge us more than the diagnostic fee. I thought was incredibly fair since he spent so much time trying to remedy the problem. Chris is very trustworthy. 5 +++ stars!

Requested a service for water leaking out of bottom of fridge. After diagnosis, repair was 1500 to…read morereplace a 100 dollar plastic part and defrost the area in order to fix it. After the repair, the fridge still leaked and frosted. After investigation on my part, I found that the temperature was not cold enough and needed to refill freon which was quoted at 800 dollars. I agreed and after three weeks, I found another person to do the freon for 300 bucks. Chris did respond after I texted with updates saying someone was out of town and when he return, could do the work. Extremely unhappy that this could not be resolved after paying so much for apparently a simple repair.