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    Expert Plumbing & Water Heaters

    4.7 (321 reviews)
    Open 7:00 am - 7:00 pm
    Updated 2 weeks ago

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    100%

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    The new pipe with clean-out
    Aptos K.

    [[HIGHLIGHT]]Jose and Moe showed up within a few hours.[[ENDHIGHLIGHT]] They assessed my toilet bubbling and dirty water in bathtub. It was old sewer line that had cracks and tree root invasion. Moe explained options and i decided to replace it with a new pipe line approx 30'. Also add a clean-out. On the day of the work Jarred and Jose showed up as expected and spen two days diggina trench and sawing through concrete. They worked super hard and answered all my questions. I highly recommend Expert Plumbing.

    The new water heater
    Tony P.

    Tech Jared was not just cordial and polite but very respectful and did an excellent job with my water heater and i definitely recommend them for any job this is the second time they came out to help me with plumbing issues

    bathroom sink
    Tara G.

    we have been using Expert Plumbing and water heaters for about five years & have a loyalty membership, which I highly recommend. [[HIGHLIGHT]]We requested service to replace a faucet in our upstairs bathroom, got an appointment when we wanted it and Jared arrived right on time this morning[[ENDHIGHLIGHT]]. He is pleasant with a smile, competent, & professional. [[HIGHLIGHT]]if I have a question or concern, they answer and take care of it.[[ENDHIGHLIGHT]] I value them because I know they will do the job correctly, and if I can have concern will come back and take care of it.

    New water heater.

    We had a power surge which took out many appliances and our hot water on a Saturday night. By the following Friday Moe and Jared in the field, Sara and Miguel in the back office had figured out the problem, worked through some different solutions and had the whole thing ordered, fitted and working by the following Friday, several days ahead of schedule. Moe and Jared were polite, knowledgeable and capable inspectors and installers. [[HIGHLIGHT]]Sara kept everyone in the communications loop and Miguel completed all the paperwork effectively and quickly.[[ENDHIGHLIGHT]] We found everyone professional, polite and easy to work with. [[HIGHLIGHT]]The options were clearly explained; the purchasing process was smooth and the installation faultless.[[ENDHIGHLIGHT]] They arrived when they said they would and left on time with all the work completed. What more could one ask for?!

    Water Heater installed by Expert Plumbing.

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    Review Insights

    2 months ago

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    Daniela C.

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    2 months ago

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    Daniela C.

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    3 months ago

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    Daniela C.

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    8 days ago

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    Daniela C.

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    2 months ago

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    Daniela C.

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    12 days ago

    Installed tankless water heater to replace power vent heater. Much quieter. Done on time. No surprises.

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    Miguel S.

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    1 month ago

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    Daniela C.

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    3 days ago

    Jose installed a new water heater and new supply line. He was efficient, friendly and communicative. I'm pleased to recommend him.

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    3 days ago

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    6 days ago

    Ariel from Expert Plumbing did a great job for us from start to finish. Very professional, personable and efficient. Right on time too.

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    Talal D.

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    3 months ago

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    Daniela C.

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    8 months ago

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    Daniela C.

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    4 months ago

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    Miguel S.

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    17 days ago

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    Miguel S.

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    21 days ago

    Quick service and quality work from Tech Jared. He was able to come out the same day, show us what the issue was and fixed it on the spot!

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    Daniela C.

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    3 months ago

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    Miguel S.

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    2 months ago

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    Talal D.

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    3 months ago

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    Miguel S.

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    8 months ago

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    Talal D.

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    7 months ago

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    Daniela C.

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    4 months ago

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    Miguel S.

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    30 days ago

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    Daniela C.

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    1 month ago

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    Miguel S.

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    2 months ago

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    Daniela C.

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    11 months ago

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    Miguel S.

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    2 months ago

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    Miguel S.

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    10 months ago

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    Miguel S.

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    2 months ago

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    Daniela C.

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    2 months ago

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    Daniela C.

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    2 months ago

    Jared was prompt, helpful and knowledgable - about as good as a plumbing experiance can be

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    Daniela C.

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    5 months ago

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    Daniela C.

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    2 months ago

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    Daniela C.

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    3 months ago

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    Miguel S.

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    7 months ago

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    Daniela C.

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    3 months ago

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    Daniela C.

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    2 months ago

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    Daniela C.

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    9 months ago

    Fast, friendly, available when we needed help. Excellent service. Reasonably priced, had the water heater that we needed in stock.

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    Daniela C.

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    3 months ago

    Jerod was confident, efficient, clean, pleasant - only good things to say about him & his work

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    4 months ago

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    Miguel S.

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    6 months ago

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    Daniela C.

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    Page 1 of 9

    Ask the Community - Expert Plumbing & Water Heaters

    Review Highlights - Expert Plumbing & Water Heaters

    In January 2019, our tenants in our rental house in Santa Cruz informed us that their shower was backing up.

    Mentioned in 20 reviews

    Read more highlights

    Duncan Plumbing

    Duncan Plumbing

    3.9
    (165 reviews)

    Their team responded promptly to my semi-emergency issue. I always find their service friendly,…read moretimely, professional with proper explanation and correction of the issue. They're our go to plumbers when DIY just won't do! R. Farren Capitola

    I was referred to Duncan Plumbing by my quartz countertop and tile installer. Looking back, I…read moreshould have trusted my instincts and called the Scotts Valley plumber I had successfully used in the past. I scheduled Duncan Plumbing to come out two days after my new quartz countertops and floor tile were installed. They were originally scheduled for Wednesday, but on Tuesday they called and said they had a larger job and needed to move my appointment to Thursday. I agreed, but made it very clear that Thursday could not change because I was having a full knee replacement on Friday. The plumber arrived on Thursday, and we walked through my list of projects. After reviewing everything, he went to his truck to prepare an estimate. When he returned, he started by telling me it would cost over $200 just to install a $35 bidet attachment on one of my toilets. At that point, I told him to forget all of the smaller miscellaneous items and instead provide pricing for only the essentials: Reinstall one toilet in the guest bathroom Reinstall the double-sink faucets and plumbing in the primary bathroom Reinstall the kitchen faucet and garbage disposal The estimate for just those three jobs was $2,000. I was shocked. Based on my past experience, plumbers typically charge an hourly rate, and this quote simply wasn't justified. I asked him to wait while I called my regular plumber in Scotts Valley for comparison. He said he would also call his manager. When I came back outside, he asked what my other plumber was going to charge. I told him I still needed to send photos before they could provide an estimate. He simply stated that Duncan's pricing was comparable to other plumbers and made no attempt to adjust the quote. It honestly felt like they knew I was under a tight deadline because of my surgery and were hoping I would have no choice but to accept the inflated price. I declined the work and told him I would be writing a negative review. Apparently that message reached management, because a woman from the company tried to contact me afterward to "make things right." In my opinion, making it right should have happened while the plumber was still at my house after he spoke with his manager--not after I had already sent him away. By the way, my previous plumber ended up going me a quote for the exact same work for less than half of Duncan Plumbing's price. Out of curiosity, I also researched typical plumbing costs using ChatGPT (see attached screenshot), and those estimates further confirmed just how inflated Duncan Plumbing's quote was. Based on my experience, I cannot recommend Duncan Plumbing. I understand that every company has different pricing, but charging nearly double what another reputable local plumber quoted for the same work felt excessive and disappointing, especially given my time-sensitive situation.

    Expert Plumbing & Water Heaters - plumbing - Updated August 2026

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