Friendly, respectful, and helpful staff paired with a colorful lobby wall paintings, and toys and some wall screens for the kids while they wait. read more

I've been coming to this dentist for over 10 years and always had a good experience with Dr. Dan, which is why this is so disappointing to write. My last three visits have been very negative, but this most recent one was unacceptable. I was told my 5-year-old son has a severe infected tooth that needs to be removed ASAP, yet because he was scared and crying during X-rays, they said they "couldn't do it in office" and simply referred us elsewhere. I explained that I actually work for that institution, so I know their scheduling policies -- they do NOT see sick patients and require weeks of waiting. Since my son currently has a cold, this means it could take 6-8+ weeks before he can even be scheduled. When I asked what other options we had for a small child with an active infection, I was told I would need to "do my own research." For a young child in pain, I expected more urgency, guidance, and care. I left feeling discouraged and very disappointed. Sadly, I can no longer recommend this office and will be looking for a new dentist. read more

Def recommend such an amazing place Dr Sarah makes kids feel comfortable very patient and engaged with helping kids stay focused and calm rooms are themed and very clean ... recommend 100% read more

Lil Smile Builders - Pediatric Dentists Near Me - San Bernardino, California

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I was referred here by another children's dental office that was not taking new patients, but the way that this office conducts business is a SCAM. I have been to 3 different children's dental offices in the past week. This one was by far the most unfriendly and most hostile experience of all. It started with my call to set the appointment --the office person insisted on taking my medi-cal number before even booking an appointment. She refused to even offer me an appointment time until I could provide the medi-cal number (I had to call several places to finally retrieve it) and she insisted that I would need to present the physical card to have a follow up appointment (even though I explained i had already requested a replacement weeks ago). The other offices accepted my son's Social Security card without any issues --this is the only office that hassled me over it. In addition, I did explain that I was looking to have some TIME SENSITIVE work done because my son's tooth cap/crown had just fallen off and we needed it fixed ASAP. She stated the doctor would have to assess it before she could determine if it's something she could fix --but there was absolutely NO mention over the phone that the next available appointment for ANY kind of work would be in the middle of OCTOBER! The other offices I visited always offered to do the work same-day. For time-sensitive situations like cavities, it seems absurd to diagnose tooth decay and then ask the patient to wait to come back THREE WEEKS LATER when the issue could get increasingly worse. I was instructed to fill out all the forms online prior to my appointment and was texted a link --it sounded like it would be efficient, but some of the questions were invasive and unnecessary... like, why do they need a "profile picture" of my child uploaded to their system? They also wanted pictures of the front and back of my driver's license, along with my son's social security number. This is a lot of personal information to provide to a facility I have not even set foot in yet. Driving up to the building, the parking was bad and it was very confusing to find the office. Walking into the office, the room was tiny and not kid friendly except for a Winnie the Pooh mural and a small TV. Neither I nor my child were greeted or welcomed. I was told to sign yet another couple of documents --one where I had to EXPLAIN WHY I didn't have my medi-cal card in-hand (again, why are they so fixated on the physical card??) and a separate form stating that "only the patient and ONE parent is allowed in the office" (no siblings, second parent, etc) which I also found to be odd. Based on previous reviews, I was hoping the nurses had exceptional customer service skills or "bedside manner" with the kids... the nurse that assisted me was cold and matter-of-fact. She did not engage my child or barely even talk to him while she performed the X-rays. When the dr finally appeared, she was pleasant and knowledgeable, but seemed to have no understanding of her own schedule. I asked if she could fix my son's crown that same day and she said the front office would let me know what was available and if she had any time slots. Again, customer service was sorely lacking. When I finally got in front of an office person, she said she could not schedule me an appointment until I could provide the physical Medi-cal card --she suggested I go the county office to get a temporary card and then I could call back to set up an appointment (and although I was willing to take the extra step, the suggestion showed an absolute lack of regard for my time). I told her I would be willing to pay out-of-pocket if necessary and she insisted I would need the medi-cal card to proceed. I even offered to have Medi-cal call their office to confirm my son's benefits but she said even that was not enough proof (which is, again, absurd and completely unnecessary). When she finally explained that she didn't even have an open appointment until October, I felt completely DUPED and like I had wasted my entire afternoon for an answer she could have given to me on the phone when I had called the day before. She also suggested I could keep calling back to see if they had cancellations (only after obtaining a temporary medi-cal card), but that she could not guarantee anything before the weekend --ALL THAT HASSLE for the office visit to be completely useless. Absolutely no regard for my time or my son's dental "emergency". I would not refer ANYONE here and am considering reporting them to the BBB. I just hope SOMEONE eventually calls them out on their BS. read more

I'm disappointed with this place since it was so highly reviewed. The staff is very kind, but the patient education was so poor. I took my 13-month old for her first dental appointment and I expected general orientation/advice for toddler oral care. I didn't receive any information unless I asked the questions. The place was poorly lit and didn't feel welcoming for kids. I don't know what to expect for a first dental visit, but I expect more patient education and for the appointment to last longer than 5 minutes. Just so disappointed. read more

They were great with my son. Definitely coming back. Did a cleaning he didn't cry. Also had Toy Story playing so that was neat

I've been coming here for over 5 years the place was very good until recently. Got to my kids appointment 15 minutes early signed in on the sheet provided took them to the restroom and sat in the waiting room. 2 other families checked in after us we all had the same appointment times and they were called back, apparently the receptionist never checked my kids in. Make sure you talk with someone don't rely on her to check the sign in sheet. read more

i love this office!!!!! my son archie is 4 years old. never seen a dentist because for some reason hes so scared. weve tried 3 times!! never made it through the lobby door. once he made it back to the back/ exam room but refused to get in the chair, these past expirences were all at different offices. he cried so bad. this office made my son feel so comfortable and accually excited to get his teeth looked and an cleaned. i would recc anyone and everyone to go to this office. read more

I wish you could put 0 stars. This place is horrible . The costumer service from the front desk, the assistants, the dentist herself. I don't think any one of them have kids of their own because the way they act is absolutely disgusting. They treat you like you're an inconvenience for them, and they have no patience with kids whatsoever. Seriously don't even come here. There is way better dentist to go to and this isn't one of them. read more

The office is very modern looks very clean! Dentist is great and very patient. Only one thing that really bothers me is the whole waiting in the hallway situation! It's very irritating having to call and wait outside. I understand COVID precautions and all that stuff but having over 10 people waiting outside the office all together is kinda the same thing. Also they won't let you in until all the consent forms are filled out. Had to wait outside call the office 3 times to make sure they received the forms. It's just a little too much! read more

The reviews are what led me to this place. My experience however was not five star. My son went here and needed some work done. He had been traumatized by another dentist in the past. He needed a lot of work done and because in the past he was able to have it done with the laughing gas I thought it would be okay. When they began the work he was so scared and they couldn't see that. Instead they offered their opinion about how he doesn't like loud noises and said he was a behavior issue. Not once has my child ever been labeled as a behavior issue. Next time try focusing on patients comfort instead of trying to offer a diagnosis on what you think he has. They made us feel uncomfortable to say the least and mad. read more

Doctors were very gentle and conservative when it came to dealing with the situations of cavity! Would definitely recommend

Very friendly and helpful staff.They made my son feel very comfortable and gave me a lot of useful information.

One parent per family "policy" is completely unnecessary and doesn't make any sense in the process. It's unacceptable and there's no excuse for such policy.Please consider changing this to one parent per patient like even major hospitals have. My son was very excited to have his daddy with him during his dentist visit. It was talked about the whole trip to the dentist because my son and daughter love the experience of mommy and daughter and daddy and son. During our wait in the lobby I witnessed the inconvenience of this policy on other parents as well. Both our children had the same time appointment and when we were called in only my daughter was allowed in...leaving my son in the lobby with my husband. As my daughter and I waited...I see my son going into a separate room with my husband sitting in a chair next to him. Then my husband was asked to leave? How does it make sense to call both kids in separated then ask my husband to leave? Leaving me standing in the middle of both rooms being asked different questions while trying to pay attention to both appointments looking at an empty chair where obviously my husband could of been answering questions for my son and helping him. As I see there is another review against this policy as well so it definitely needs to be corrected. read more

I was accused of no show appointments. They cancelled on me due to COVID-19 reasons but blame it on me. She says Ill help this time but you cannot keep on doing no shows. Umm your office was closed starting pandemic of March 2020. They have canceled appointments then. I have never cancel an appointment but one time in August. Oh i let them know. I dont like to be accused. I was beginning to like this office but the staff is ugly with their choice of words. I hope they read their damn reviews. read more

Leaving one star because I cannot leave zero. I have been going here for five years and have loved my experience so far but my most recent experience has left me very disappointed in the office and the staff. My five year-old son who has a disability needed to use the restroom, but due to their policy of one parent per family, I was by myself with my other two children in another room, holding my child while the dentist was working on him and my five-year-old came over needing to use the restroom and they refused to let him use the one in the office that is in the hallway because they said it is for employees and I have to walk into a business hallway lobby to use a public restroom and he ended up having an accident on himself. Then was still asked to sit down for the rest of his appt to be seen by the doctor. No one apologized or offered help. My son was so embarrassed walked out holding himself to cover. For this office to be a pediatric office and to have a bathroom in the hallway with the door open and lights on and no one use it and to refuse him using it when he's standing there doing his potty dance is crazy to me. I will not be returning & I will never refer anyone else here. read more

Cutest little dental office for kids! My sons first dental visit so he screamed bloody murder but the dentist was so patient and understanding as well as the dental assistant they were both very kind! They had Disney movies playing on tvs on the ceiling which I thought was such a great idea if only my child would sit still lol! Will definitely keep coming back here. read more

Amazing! My son had traumatic previous experience with a different dentist office and was so nervous and scared. Let me tell you, these people are so patient, kind, soft spoken, explained every step to my son (surprises and weird noises for kids is never good), understanding, quick, no lobby wait (they don't over book people and make you wait), very clean, fun themed, all staff walk around with smiles truly meant to work with peds, I highly recommend this place. My son is no longer afraid of the dentist and I thank this office so much for that. Highly recommend! read more

I love this place!!! and I would recommend it in a heart beat!!!! I have 2 little ones and our previous experience at other dental office have been traumatic... we walked in here feeling nervous, anxious and my lil one was so afraid... YES afraid! They send all paperwork needed ahead of time and I love that because as a mom on the go this expedites the process and I find it super efficient. We got there and the first thing I loved was how we were welcomed in and the staff was amazing I explained that my nervous daughter was there and shared the traumatic experience she had ... they told me "Don't worry mom we will take care of her" and they did my 2 lil ones were so good while getting checked and they really took care of my nervous one by being patient, caring for her feelings and making her feel comfortable. I love it!!! My heart was full when they both walked out and said they were really nice huh? We have been part of this amazing office for over a year and I WILL NOT go anywhere else. Thank you for all the AMAZING job you all do. read more

I'm so happy to have been able to find this place. The staff are wonderful and the Doctor is top notch. He even allowed me to take my Girl Scout troop (Brownies) to his facility to give them a tour. 12 loud children and he didn't bat an eye! I can't say enough about this place. My daughter is a patient as well as now many of my scouts have changed dentists to use him. If your considering a children's dentist, look no further! read more

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Love this dentistry, my kids loved it. All the ladies there are so sweet attentive & helpful . They have such a nice atmosphere inside each room. Each room has a different theme & my kids loved all the nurses . They serve all your kids needs read more

Lil Small Builders Childrens Pediatric Dentist is #1.. They are so good with the kids from the moment you open their business doors all the way till you leave.. Our 3 year old granddaughter had such a great experience she cooperated all the way through.. They have a Awesome Team very attentive and caring. They talk with the children all the way through and they give them that security and comfort. We had a very great experience and we highly reccomend.. Mommys and Daddys if you are looking for a great childrens pediatric dentist this is the place to go... I rate 120% read more

My first time here. And already not likeing the fact that i have a 2 oclock apt i get here early for my child can adpat to the environment and there close for lunch and opens at 2 so we cant wait in hall way need to wait outside in 98 dregee hot weather. read more

I did not get services for my toddler there because of scheduling conflicts on my part, but thank you to the wonderful young lady that helped me this morning! The time you took to make me feel better and explain the way certain things work made my day and I needed to make sure to let your office know how thankful I am for you excellent service... have a great day. read more

We love Dr. Dan and his staff!! They are something magical to be able to get my 2 year old to sit still and get his teeth checked/cleaned. Dr. Dan was the one that clued me into the fact that my daughter's tonsils needed to come out; I never would have even had the thought to do it and her pediatrician missed an issue for all 6 years of her life. She sleeps so much better and is much more rested every day, all because of her dentist! Kid was having other issues that I didn't realise were issues; Dr. Dan picked up on them right away and we were able to take steps to correct them. He is super! All 4 kiddos don't at all mind going to the dentist, we all love it here! read more

I'm not sure why this dentist has so many good reviews. When my husband didn't select the right dental plan during open enrollment we were forced to find a new dentist for our son. This place has great review and accepted our insurance so we scheduled an appointment. It took over a month to get in, when we got there they had us waiting in the hallway for over half an hour. When they took us back, they put us in a room, did x rays in the same room, waited another half an hour for exam, then he got his "cleaning". They charged our insurance for a "cleaning" but all that the dental hygienist did was brush my sons teeth with a toothbrush, and floss with disposable placker flossers, then threw the toothbrush she used on him in a bag to take home. We now have to dispute the "cleaning" with our insurance and our son will not be able to get 2 proper cleanings this year as a result of their negligence. DO NOT GO HERE!!! read more

My kids have been going to this dentist for the last 3 years. It had always been a good experience, until our last visit (that's why I am giving them 3 stars instead of one) I had 3 appointments, and was supposed to fill out paperwork online. I was unable to fill the forms since my insurance doesn't provide cards and the form will not let you continue without pictures of the card. I tried calling the office, but there was no answer, I think they changed their number because they are usually good at answering the phone. The person at the front desk told me she would "allow " me to put in the form that I didn't have insurance which made me uncomfortable. I explained that I didn't want to do that, that I would fill out paper forms to explain, but she refused. Since I didn't want to sign the online forms, that make me responsible for paying for something that my insurance covers, they didn't see my kids. I am so disappointed that they didn't care to provide a different solution. Losing 3 clients over forms is stupid, luckily I found another dentist with better front desk personnel. read more

My grandsons love this place! Very kid friendly and the dentists are excellent! One of my grandsons is Autistic and previously had to have general anesthesia for his dental work. They have helped him overcome his fears with gentleness and lots of patience and understanding, and he is now able to relax and allow them to work. Thankfully, he has had no cavities since we got him, so it has just been cleaning so far. The older one gets the Nitrous Oxide, so he's also very comfortable getting his work done. Each Exam Room is colorfully painted and has an HDTV overhead to keep the children occupied. The Waiting Room has a large HDTV as well as about six iPads on the walls at various heights. They both love coming here! read more

My son Indiana is super comfy here. He loves the dentist and the staff. We have gone to other dentists before this and he hated it and was difficult with them. So glad we started coming here even though it's a 25-30 min drive away read more

I wish I can go check my teeth here too. The staff and nurses are very nice. Doctor Morgan is very nice to kids. The doctor explain to me about my kid's teeth how to take care of it. The way they handle the kid is so awesome. The waiting room have ipads, tv, books. Each one of the treatments room is clean and have tv on the ceiling. They accept medi-Cal and text me for confirmation for the appointment which is really convenient. read more

The dentist Daniel Morgan is amazing! He made it very easy and fun for my 22 month old, so much he didn't want to leave! He explained everything and made it an enjoyable experience for us parents, also. He's kind and has a great personality. His office is immaculate, clean and very cute. iPads for the kids and lots of books too! My son loved the ballon! The staff and his assistant are sweethearts. I would recommend Daniel Morgan to all my family and friends! I will be taking all my 3 kids here. read more

Lil Smile Builders - Pediatric Dentists Near Me - San Bernardino, California

Such a cute office. Everyone was super friendly. The office was clean and smelled great. The parents waiting area while they x ray has the most comfortable black chairs I've ever sat it. The dentist was super honest about a treatment my daughter didn't really need since it was a baby tooth and I totally appreciate that. This is for sure her new dentist. Thank you guys! read more

Started my children at this office because of Dr. Wyatt. We saw her once and were assigned to a different dentist without be told. We always received good care there until yesterday. We had an emergency but could not be seen because our "assigned Dentist" was not in the office. I scheduled an appointment for the next day, but my child was in so much pain I went to a previous office Dr. Wyatt practiced at and my child was taken of. I called to cancel the appointment I had made and told them my child was seen and treated, without concerned the only response I received since I went to another office was "ok, should I delete your records permanently?" read more

My daughter loves, and I mean LOVES, going to the dentist ever since we started seeing Dr. Dan when they first opened the practice. I just booked her next annual checkup yesterday and when I told her about it she starting going on and on about how much she loves their office & how nice everyone is to her. There have been a couple new faces through the years, regarding staff, but for the most part, they've all stayed consistent & they obviously pay attention to who they hire because the girls are all nice and attentive to the kids. (I have a second tot that I bring now too)...I remember the first time I was trying to take her in, their office wasn't actually open yet but Dr. Dan himself gave me a quick little tour of the office and told me about himself & what he envisioned once the place was actually running. I was impressed so much that I decided to wait and see him once they were open. About 2-3 wks. The place was perfectly new & clean then & now (a few years later) they still do a great job of keeping everything clean. (I can't stand dirty practices..especially pediatrics) They have a cute Winnie the Pooh theme al around the place, color themed rooms, a waiting room for parents near the child's exam room while they get their X-rays done, IPads in the actual waiting room for kids to keep entertained, they play new movies on the tv screens, and they send your kid home with a balloon or little toy & toothbrushing goodie bag at the end of their visit. Dr. Dan has always been very explanatory about the things that are necessary or might happen down the road (like in our case, no real cavities but braces will be in the future) and he even takes the time to make sure the kids aren't rushed and feel comfortable with all that's being done. I haven't dealt with the other dentist there now, but I can only imagine she has to be a similar kind of person. So long story short, you can't go wrong with visiting Lil' Smile Builders, I recommend them all the time. They make it feel more personable than most, heck, even compared to their actual pediatrician, and that's sometime I value. read more

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Dr.Morgan was great not only did he squeeze in my son same day. He made us both feel very comfortable. He explained everything to my son before he did anything and just an over all great bedside manner. Also everything was very clean and staff was very friendly and helpful. read more

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Lil smile builders is kid friendly. Very clean and comfortable for my children. My daughters felt very comfortable with dr. Morgan. My daughter had treatment done and he even called,me after to check up on her. I would recommend him to friends and family! read more

Lil Smile Builders - Waiting room - Pediatric Dentists Near Me - San Bernardino, California

Dr. Dan and his staff are truly AMAZING. My 4yr old son and 2 yr old daughter didn't even realize they were at the dentist with the ipads,books, tv's on the ceilings and friendly staff keeping them entertained. The creativity Dr. Dan and his staff utilize to keep the children preoccupied while completeling the services is excellent. The facility is very clean with all the updated amenitites for the staff and patients to enjoy. Dr. Dan confirmed he cares about his patients when we received a phone call from him personally checking on my son from his procedure. I highly recommend Dr Daniel Morgan and his staff for your family to come and experience what my family did. I also noticed Dr Dan and his staff are bilingual. This maybe very helpful to some families. read more

First visit today with my 3yo , and I couldn't have been happier. I understand why they book up so far out! Every one here is awesome ! I knew my daughter needed some work and the dentist we went to before was just plain scary! Everything was explained so clearly and with care. read more

I bring my 2 boys here they honestly feel comfortable I've been following Dr. Daniel for 7 years now and my kids felt comfortable with him I was bummed when they told me he doesn't do general visits I considered changing to someone else but honestly stayed because the staff and is just as welcoming as if he was there. I definitely recommend this dentist read more

Dr. Shin is amazing and all staff is awesome! Took my 7 year old in today for a tooth extraction and he did excellent! I've taken him to another dentist before and the experience, let's just say left him traumatized. But since his been seen by Dr. Shin he's always been calm. I love how gentle Dr. Shin is and explains step by step what she was doing. I definitely recommend this dentistry to have your children seen and/or get treatment. Amazing office, great staff and very clean. read more