Clean, everything works, history, and Peter the Owner is great! The entire square is named after his family, so you know they stand behind their place. Do your vacation laundry, venture across the street for a 1/2 hour tour of the Observatory, come back and toss it in the dryer, and go. read more

Liliana's Laundromat - Clean place! The keyboard is just out of sight to the right... - Laundromat Near Me - Portland, Maine

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Wonderful experience. Very helpful personal touch. They were open on Dec 24 which was a lifesaver.

Have only been once, but will return! I used the wash, dry, fold service and the owner took care of me! Very friendly, very helpful and was able to get my laundry done same day. She did make me aware this isn't always the case, but I appreciated her honesty and appreciated the great service! read more

This laundromat/dry cleaner is totally incompetent. I left a suit and blazer to be dry cleaned. When I picked it up and took it home I tried on the suit jacket and the blazer. Both were severely shrunk; the sleeves were at least 2 inches shorter (see photo) and the rest of the clothing had shrunk in proportion. I took it back, the younger guy, who is the owner or the owner's son, was dubious of my claim but said he would see what he could do. When I came back all he had done was press the suit and blazer (which had not been done originally!): still shrunk. He lied saying that he had measured them and they were the right lengths for the size; no way! He refused to compensate me for the destroyed suit and blazer. I am taking them to court over the matter. read more

Liliana's Laundromat - Extent of shrinking caused by Liliana's supposed dry cleaning - Laundromat Near Me - Portland, Maine

I normally would not write a review on a laundromat but this one is a gem! Great location, 4 doors down from our AirBNB place. The folks that run this fine establishment are the Best! You're visiting Portland and need a great laundry to clean your clothes, this is THE PLACE! read more

Liliana's Laundromat - Clean And great machines! - Laundromat Near Me - Portland, Maine

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Always friends, Peter, the owner loves to laugh and play with his customers and no doubt that irritates some of the more 'sensitive' hipsters who've moved onto the Hill. But as a cleaners go, you can't get any better. It's personal service, next day in many cases; you can wash laundry or have it done for you while dropping off dry cleaning at the same time. Old, established family business and the price beats any of the cleaners in the area. I know because I've tried them all. The also environmentally friendly and discourage the use of starch. They also own a tailor shop just next door so you can practically get all your garments needs accomplished right there. I love this place! read more

Almost locked me out while my clothes were still drying, caught him locking up on the way out about a half hour before closing. Is notoriously rude and condescending to paying customers. Ive lived on hill for 3 years and drive across town to do laundry to avoid this horrific place. read more

Lilliana's Laundromat is the cleanest laundromat in Portland. They have the most modern washers and dryers, too. Doing laundry there is a great experience, unlike anywhere else in the world. And the best thing is that it's the only LGBT-friendly laundromat in Maine. read more

Liliana's Laundromat - I could eat of off that floor it's so clean. - Laundromat Near Me - Portland, Maine

I live kinda close to this place so I use it often. They are kinda expensive but really efficient & quick machines. I've heard some weird things about people interacting with the owner but if you're the type of person who gets in and gets out. You should have problem here. read more

Want to get assaulted? This is the place for you. Detergent spilled in my car so when carrying in a comforter, it dripped on the floor. I got it into a machine as soon as possible but Peter D went crazy. He literally yelled loudly "I hate God damned tourists" over and over again throughout the store. He grabbed someone else's dirty shirt from their basket (as they were loading their laundry) and used it to wipe up the detergent from the floor. [In the process, he knocked some of her laundry to the floor which i picked up for her] He came up to me and said 'do me a favor and don't step in it' I stepped back and unknowingly stepped into a puddle of it. Once I did that, he went into orbit. "I told you not to step in it. What's the matter with you?" The neighboring customer, whose dirty shirt he took to wipe up the detergent, advised Peter that he should relax and take anger management classes. He responded by saying 'I would but this guy is acting like a dick by stepping in the detergent.' Mind you, he is 1 foot away from me at this point and he is spitting angry. She left the store so I was on my own with him. Keep in mind that all of this happened in a very brief period....2 minutes tops while I was trying to insert $4.50 of quarters into the machine. Once I had the mess in the machine so it would not cause any more problems, I thought I'd ask for paper towels and clean up the floor. As he stood there, I apologized and explained that I would have cleaned it up. He said 'too late for that' and started to walk away. Then, he returned and said 'where are you from anyway?' I said 'I'm from here.' He said 'NO you're not. I've been here for 46 years.' We exchanged a few words...I tried to keep it light since he was clearly unstable. [for the record, i am from here and am older than he is] 30 minutes later, I returned to pick up the item and to openly tell him my of my dissatisfaction but he was not there. In fact, two customers were at the register and no employee was anywhere on the floor. Unsure which situation is worse....no employees or an angry, cursing, assaulting one. I'll never know because I'll never go back in that madhouse. Read the other comments....there are many folks who have had very poor experiences. This guy will pop at some point...please don't put yourself at risk. read more

I am writing this review only because feel an obligation to the community. I feel that people should know what they are getting themselves into before entering this establishment. This can be a verbally abusive environment and the man running the laundromat has no boundaries. I am not able to put my clothes in a machine without him coming over to stand behind me and watch. On a few occasions, he uttered words like "disgusting" and "gross" with no clarification as to why. I am a nurse and my home is practically sterile. If dirty laundry is that repulsive to him perhaps he shouldn't stand so close. When I ask for quarters, he will not give me any more than exactly what he thinks I will need, reminding me to only spend them there. If you are a working person and show up near the end of the day, as I do, he gets impatient with you and suggests you hurry. I experienced this even when I was there 90 minutes before their closing time. In my time there I listened to him openly insult immigrants and gay people while there were immigrants and gay people right there in the laundromat. He curses at customers jokingly, all the while saying loudly "Praise Jesus!". As a Christian, I was offended by this man. As a woman, I felt threatened by his lack of respect for my boundaries. read more

I wanted to like this laundromat. I appreciate the quirky, imperfect, family-owned businesses still left in Portland, and am generally happy to support them. The older Italian gentleman who owns the place is a very sweet and funny man. The younger man (son/relative of the owner perhaps?) is a completely different story, and it is his overbearing, passive aggressive, and bigoted behavior that makes doing laundry at Liliana's a TRULY MISERABLE EXPERIENCE. When I try to do my laundry, he micromanages every move I make, telling me what washer and dryer to use, how much to put in etc. He will watch your every move and sarcastically criticize you if he feels that you have misstepped, such as accidentally shutting the door on a machine too hard. What makes it worse is that his criticisms and comments are almost always vaguely veiled as passive aggressive jokes. He seems to take pride in his snide wit. If your laundry bag looks too dirty for him, he will insult you by questioning how clean your home is and whether or not you have an "infestation." I have experienced this behavior first hand, but have also witnessed him treat others this way. He claims his concern is in keeping the machines clean, but I will say that I observed mildew growing in several of the soap dispensers on the machines. In addition to having to endure insult and criticisms, you will also have to listen to him espouse his bigoted views and make NARROW-MINDED and often OVERTLY RACIST political comments to those in ear shot. Bottom line, it is an out of date laundromat, with borderline abusive customer service. I'm sorry to say, but I will never set foot in there again. read more

I can't feel good about recommending anyone this laundromat. The owner -- or at least the guy running the show most of the time -- is arrogant, patronizing to customers, likes to tease, and makes off color jokes that make patrons feel uncomfortable and unwelcome -- domestic violence jokes and racist remarks seem to be favorites. Machines are overpriced. You'll be lectured on which machines to use, and conveniently it will be the most expensive ones. Subtle! Family-run businesses are a great thing, and I love even rowdy children, but I've been a couple times where the kids were there and sitting or walking in top of machines, riding a scooter into and out of the building, and just getting in the way of patrons. It's frustrating. This place only survives because of tourists and so Munjoy Hill folks without cars who need to get to the closest place. I try to only go when I have a buddy with me because I feel almost unsafe without one. Buddy system to the friendly neighborhood laundromat seems like -- y'all need to tone down the arrogance and provide genuinely positive customer experiences. read more

Great personal service with friendly employees. The owner Peter is hard working and always wearing a smile. Very affordable dry cleaning & tailoring with genuine care for your belongings. I highly recommend this lovely place that's been a hilltop favorite for years! read more

Always easy to get a washer (or 4 depending on how long I've let my laundry pile up) and equally easy to drop it off at $1.00 per lb. No change machine but almost always a friendly member of the family at the counter. If they disappear they are just next-door at the tailors. Clean, easy, affordable. The only thing I would change would to have more comfortable seats but I feel comfortable enough there to leave my laundry and go for coffee at Hilltop just a block away while I wait. read more

It takes a special type of asshole for me to bother writing a review. Well if this isn't the occasion I don't know what is! My partner and I live in the neighborhood and out of convenience we used this place for a while. Peter, the owner, immediately strikes any decent person as off-putting as he has a way of inserting various degrees of sexist, racist, and bigoted language into conversation as you try to simply wash your clothes. My partner long ago swore off this place not only for this reason, but also for an incredibly rude interaction revolving around the owner wanting to close before end of business hours. There is no need for me to go into this as I can tell you about my own similar interaction just today. As background, last wash is clearly advertised as 6:00 pm, with closing during the weekdays at 7:30pm. So the facts in brief: I arrive at about 5:30pm and throw my laundry in. I am back when my load has finished, throw it in the dryer and am back and out the door with my finished laundry by 7:30pm. Now the fun part, I was chastised and belittled no less than 10 times during this interaction. As there were no other customers (wonder why that might be?!) the employee (owner/Peter's brother?) repeatedly tried to make me feel that I was wrong for having entered his business during open hours to do my laundry. He was incredibly rude and sarcastic and I could argue abusive in his tone. Before I had even had a chance to step out the door he had turned the lights off on me. It is hard to adequately describe how inappropriate this felt. They often "joke" about not wanting customers but it is pretty clear they should not be in the business of customer service. This is the closest laundromat to me, and I am lazy, but not nearly lazy enough to ever go back. I recommend others who value common decency do the same. read more

The owner/manager is extremely rude. It's uncomfortable to watch, even when he doesn't direct his behavior towards you. We try to use this laundromat as little as possible, even though it is the closest to us by far. read more

I feel compelled to leave a good review since they've had so many bad ones. I'm here from out of town and need to do one quick load- granted I'm washing it myself, but the folks here are super nice. I bought soap and got quarters and then couldn't figure out how to start the machine or where to find the trash can. With every question and request for help the woman working here now has been nice and super helpful. read more

The people who own this place are so nice. I have lived in the east end for two years and will always be faithful to them. They have a wash dry service that not only makes my life so much easier but it's well priced. read more

Incredibly rude. Sign says last load at 7pm, open until 8.30pm. When I arrived just before seven Peter, the owner's brother, groaned while smoking his cigarette. When I explained my boyfriend needed clean work clothes he said I could wash them but didn't I have a drier or a line at home? I explained I did not have a home and was on a bicycle trip so hauling wet clothes was not an option. He told me I could use a drier for ten minutes, fifteen max. When I asked how long a complete cycle took he retorted "I am not an expert". A wash takes twenty minutes. To "help out" (read: move me along) he moved clothes to the drier because it was "the Christian thing to do". As I waited for the clothes to dry he chatted outside, cheerfully stating that he would be out early. As I left, with my still damp clothes fifteen minutes later (before 8pm) I commented that the "Christian thing to do" would have been to let me do my laundry instead of trying to leave before the store was supposed to close. "I have never read that anywhere" - obviously, since Jesus did not have laundromats. He would have focused on helping people, genuinely caring instead of tossing a 25cent drier load & calling it kindness. This is not the sort of customer service anyone should receive. There are better local businesses around - do not spend your money one that has no concern for their clientele. read more

Incredibly convenient location and machines are always in good working order. For these reasons, I would recommend Liliana's. I've been doing my laundry here for two and a half years and have lived in the neighborhood for 9. I love interacting with the owner's father and son/nephew, and occasionally another woman who works there, who are always kind and pleasant and very willing to help. The owner, however, makes for quite a frustrating experience. I appreciate interactions that are not so business-oriented, but there's a pretty obvious difference between joking around and being rude and offensive and just exhaustively immature. Multiple times I've come in to do laundry and have been asked "Are you done yet?" Most recently, I walked in 2 hours before the posted closing hours and was asked "Washing only?" and when I said "Drying too..." Peter, the owner, said "I have to stay here as long as you're here, remember that." and loudly exclaimed to another customer "Guess I'll be here at least another hour and a half." It's not that I can't handle comments like that, it's just unnecessarily negative towards someone who is utilizing your business. Regardless of whether or not I understand its "a joke" it gets old pretty quickly to listen to incessant comments like that, every time I go in when I just want to wash my clothes. He's blatantly mocked my attendance at church and has referred to me as a "chick" to other customers (e.g. "I would've helped you sooner, but I had to help that chick over there.") several times, which is just immature for a business owner. There are ways of joking around with customers AND making your place of business comfortable and welcoming - you don't have to choose just one. read more

TERRIBLE customer service!! Their "business hours" say open until 8:30pm weekdays with last wash starting @ 7p. I walked in with a load at 6:55 and the guy flat out told me that I "wouldn't have time to finish" and that "he wasn't staying until 8:30 for $5 of laundry" (1. It was way more than $5 considering how costly this place is and 2. I have come here for the better part of a year despite the horrific and RUDE customer service on multiple occasions and given them enough money so that they should probably try to keep the hours they post on their sign). I've also had enough berating and asinine/annoying comments on numerous occasions and will be taking my laundry elsewhere from now on. Furthermore, if you do choose to waste your time here (just be sure you don't work at a place with normal business hours) be sure to bring more enough quarters for the poor quality dryers that will take forever. Get with the program Liliana's or lose more customers, and take down your FALSE HOURS while your at it. read more

The owners are unprofessional, rude and childish; Insult and argue with clientele. If you want to be harassed and treated poorly, this is the right place. read more

They ruined and shrunk my custom made shirts and expensive sweaters. I will never go back to them for dry cleaning.

Rude, rude, rude. Also overpriced. But it's clean and there are always plenty of machines. If you live in the neighborhood, it's the cleanest and biggest joint around. If I had another option, I would choose it. HOWEVER, do ***NOT*** take your drycleaning there! They absolutely ruined some clothes I gave them and then accused me of lying about it. read more

I've come here to do laundry a handful of times and the machines work fine. The customer service is lacking and often rude. One guy (I believe he is an/the owner) will often walk around and criticize the way you are doing your laundry and make rude jokes. I think he believes he is funny, but I would much rather do my laundry in peace. This place is a couple blocks from my apartment but I drive my laundry somewhere else if time permits. read more