Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

I can't say enough positive things about my visit this past friday. The front office staff was very…read morefriendly. They were prompt to call me back. I saw Dr. McLaughlin. I was extremely nervous, but once we started talking, he was such a kind and caring man, that my nerves just faded. I felt like he listened to me and we worked out the best possible scenario for my needs. One thing I really appreciate about him is that he sat down and talked with me without typing. Every doctor I have been to in the past types their notes as they talk to me and I don't really feel heard. I am very grateful that I found him and I also want to say how appreciative I am of his nurse, Caroline, for reaching out to me personally the week prior to see how I was doing. I can't remember any prior doctor's office staff reaching out to me like that and she spent a considerable amount of time talking to me. I felt so much better after our chat! I definitely believe Dr. McLaughlin when he says Pac Med puts their patients first.

Date of visit, August 28,2020 Renton Family Medicine…read more Jessica Kirkwood, ARNP Family Medicine 4300 Talbot Rd S Suite 103 Renton, WA 98055 Be very careful if you go to this clinic. I made an appointment from clicking on the ad this morning. When I arrived and told them I booked through this ad the front desk girl did not know what I was talking about. She said they did not have an ad. I told her they did and it was in Facebook. She said Facebook, we don't advertise on Facebook. Then Jessica the PA came out to discuss my questions. She said there is no way to test for antibodies or a prior infection or COVID immunity. I told her the ad said they did. She was also unaware of an ad and suggested I might have the wrong company. By this time I said I'll still take the test. Then I found out I had to pay my $30 copay and they would bill my insurance for the rest of the $150 cost. I was more concerned but I still went ahead and said I'd like to take the test. This is where it gets very bad. The front desk girl with no ID on her person stating if she was an RN or anything, which is not in compliance with the Washington Board of Health rules. She seemed to have a difficult time finding my vein to draw the blood. When she finally stuck my arm a tiny amount of blood started to flow down the tube to fill the vial then it stopped. She began to withdraw the needle slightly and the needle pooped out of my arm and blood went all over. She placed cotton balls on the bleeding and a bandaid over that. Then she said she would try another vein in my forearm, which always stings badly. The same situation occurred again. She pulled back on the needle when blood stopped flowing and again the needle popped out and she shoved it back in. Still no success. I've had many blood draws over the years and I knew something was not right. She asked if she could have a student draw my blood. I said if she couldn't do it I did not want a student trying it. By now my arm is aching. The student came in and immediately she looked upset with me! I said I prefer to have my copay reimbursed and I was told their POS machine would not do refunds. The student got online and called their billing department where there was no answer. She hung up and printed a piece of paper saying they refunded my copay. But there was nothing refunded, just a receipt. I was told I need to call their billing department and work with them to refund my money. Seriously people you can't make this up. I took the receipt and promptly left the office. The office had a paper sign on the door, instead of an actual professional sign. I have now made contact with the Washington Board of Health to encourage an audit of their practices. This all happened today on August 28, 2020. Beware of this clinic. It feels fraudulent. I imagine my post will be taken down but I have all the evidence needed to make sure this does not happen to someone else.

Vanessa is great and office staff has has helped me a lot with my stomach issues that are still on…read moregoing and called to check on how I was doing

After seeing my awesome dermatologist and paying my $30 co-pay, I ended up getting TWO separate…read morebills for service. One for the office visit itself and one for the privilege of entering a building owned by UW VMC. Geez

I had a bad gash on my face from a fall . They took me in right away & the care / attention I…read morereceived from Lisa & Dr Sarah Mun was fantastic . I am so glad to have such world class care in our community. Keep up the great work Team !

From the first phone call with Tiffany(who was fantastic) to the nurse who weighed, measured and…read moretook vitals(also great) doctor was thorough and had great bedside manner to the office people who looked up information we didn't know exsisted-a fantastic experience. I would recommend this clinic anytime you need a pediatrician.

I've had nothing but a positive experience with this clinic. We are always seen in a timely…read moremanner, and the nurses and doctors are great. I've had to call them a few times for a last-minute appt. when my baby was sick and they got us right in.

Quality care. Got in the same day. Dr. Barlam wa as kind and I got what I needed he took care of my…read morefeet.

Nice service, very kind staff!My parents so happy to have this service!…read more Thanks a lot for hard work guys!

I went for my first visit with Dr. Cunningham to establish care. I am very impressed how she…read morereviewed my files and was knowledgeable about my medical concerns! It is always difficult in choosing a new physician; Dr. Kristi Blade in Lynnwood, WA, left the practice in January 2022, so it was time to find a physician closer to home!

This places prioritizes money over the health of the patients. Been going here for 7 years and have…read morealways paid. I started a new job and while they have day one coverage, I do not have the information yet for the policy since it just started. I was told by my employer and the insurance company they could use the info and pay for the appts after I got the insurance card. However, they refused to see me, refused to even let me talk to my doctor, and refused to fill my prescription, all because I couldn't pay the FULL amount upfront. I even offered partial payments and they declined. It is sickening when doctors choose money over the health of their patients. Sickening that money is more important than relieving suffering for people, as doctors do.

Dr. Kim is a very knowledgeable doctor. His staff is professional and courteous. His medical…read morechart notes/records are very detailed where as other clinics are vague or not very helpful to other providers. I definitely recommend him especially because he speaks English very well as well.

Went here for covid testing for travel! They have a super quick turn around great recommendation…read morefrom the airport. We had a 6 month old and was very concerned about the nasal swab test for him but they were gentle and professional on him and my wife and I. I wish I knew about this place earlier it would have saved us the headache of rebooking and curing our travels short!

Been seeing Dr. Ahmad since my son was on the hospital. He goes above and beyond with patient care…read more I will continue to go there, he always makes my son feel comfortable and all his assistants are kind.