Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I rarely leave reviews, but I feel compelled to share my experience because I left feeling…read morefrustrated, confused, and unheard. I brought my French Bulldog, Otis, to urgent care because he had been experiencing decreased activity, weakness, and changes in behavior that were concerning to me. Upon arrival, he was panting heavily. As a French Bulldog owner, I understand that panting can be alarming, but Otis frequently becomes worked up in the car, during travel, and in unfamiliar environments, especially during extreme heat. Before my pet's history was fully discussed or I was even checked in, staff immediately focused on the panting and began discussing sedation and emergency concerns. I was initially told about a medication costing approximately $600. Later, the veterinarian explained a different medication was needed so he could examine Otis, and I agreed to those charges. After Otis was taken to the treatment area, I waited for updates. Instead of receiving information about his condition, I was approached multiple times regarding financing options and credit applications. At that point, I still had not received any explanation of what the veterinarian had found, what his physical examination showed, or what the next steps would be. Eventually I was presented with an estimate of approximately $2,000. When I asked what had been found on examination and whether the veterinarian would discuss his assessment with me, I was told that nothing could be determined without additional laboratory work and X-rays. I specifically asked if the veterinarian would return to explain his clinical impressions or provide any guidance regarding the symptoms that brought me in, and I was told no. What disappointed me most was not the estimate itself. Veterinary medicine is expensive, and diagnostic testing has value. My concern is that I left without any meaningful discussion of the problem I brought Otis in for. The visit became entirely focused on diagnostics and financing before I ever received an explanation of what the veterinarian thought might be going on. As a pet owner, I understand that a diagnosis cannot always be made without testing. However, I believe clients deserve clear communication, a discussion of examination findings, and an opportunity to understand the veterinarian's concerns before being asked to make major financial decisions. I left feeling like the primary focus was obtaining approval for diagnostics rather than helping me understand my dog's condition. After spending nearly $300, I still did not have answers regarding the symptoms that prompted the visit in the first place. I hope this feedback helps improve communication with future clients, particularly those who are scared, trying to do the right thing for their pets, and working within real financial limitations.

Dr Jameson and her entire staff are fantastic!!! There are just not enough stars to give. This…read moresummer I rescued two pups (one 2 years old and the other is 3 months) and brought them both in for another visit today. One needed a nail trim and the other's first wellness exam and one more puppy shot. My 3 month old puppy is very high strung and energetic. He escaped the room a few times and when I went to grab him he was already in Dr Jameson arms in the hallway as we were waiting to see her. It was absolutely adorable. The entire staff loved on my babies, gave them each calming puppy plates filled with treats, and made us feel right at home. Dr Jameson is very thorough and took into consideration my concerns with certain treatments. She takes a lot of time in the room to answer any and all of questions. I never feel rushed or forced to do anything unnecessary and I appreciated all her professional insights for my babies. She really does care deeply for these animals and from what I can see is incredibly humble as a person, which are exactly the qualities I look for in a veterinarian. I can't recommend them enough. This is a very hard business field to be in, and they all handle everything like the champions they are. Thank you all so very much! We will see you again soon. Love, Briana, Hannah, and Landon :)

Hannah is treated very well. The staff is friendly and attentive. Care is compassionate and…read moreappropriate. She always receives excellent care.

Pretty dissatisfied with my recent visit. Was told that medication alone will not suffice as proper…read morecare for my dog & was told I needed to come in to receive any medication despite sending in photos of my dogs issue. Which I've gone in for plenty of times. Only to leave with the being told the exact same advice & recommendations for care as every other visit. And be handed the same medication she typically receives. Not sure what "proper care" was given.

I made an appointment to see Dr. Ko, opthalmologist at this hospital. On the morning of my visit I…read morewas told she would not see me due to an "altercation." I had seen Dr. Ko when she worked at a different animal hospital and dealt with a very rude veterinary technician. I made it clear that she acted inappropriately and did not want to have further dealings with this Tech. I DID NOT have an altercation with Dr. Ko. Very disappointed in her decision not so see my pet.

My dog loves this place. Dr. Homec and staff are all wonderful people who love animals.read more

The Doctor was the only one to properly diagnose a serious potential life threatening issue.read more

From my 1st phone call, asking if they treat pet rats they were so helpful & friendly! I brought my…read morerat Marshmallow here w respiratory problem, & Dr David Jeffrey was very caring & helpful. He prescribed baytril to my rat, & hopefully it will help her & I was told to call back in 2 weeks. I really recommend El Paseo Animal Hospital. Thank you so much! Andrea Hoffman Palm Desert Ca.

Very professional Dr & staff Super gentle my doggie…read more We are lucky to found it Thank you

Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

We just left Country Club Animal Clinic with our two dogs. I just wanted to give a shout-out to…read moreMelody. She is amazing. So kind, patient and knowledgeable. They're all very cool people there. Highly recommend! Mojo & Miggy's mom

A little pricey but they are worth it. They have really gone out of their way to be accommodating.read more

We love Dr. Reed and Shelby and their staff, as does our white west highland terrier. They have…read morebeen her vet since she was born 6 years ago and I hope they will be here in the desert to take care of her as long as she needs them. They are great and truly love the animals.

I'm extremely disappointed with our experience at VCA Rancho Mirage Animal Hospital…read more We brought our dog in to have a lump/mass removed. The surgery itself appeared to go well, although the cost was very high. When we picked him up, however, we discovered that metal staples had been used to close the surgical incision. We were very concerned about this because our dog could scratch at the area and potentially pull the staples out. Unfortunately, that is exactly what became a problem. The staples eventually came out, and we had to take our dog to an emergency veterinarian and pay additional expenses to have the surgical area treated and corrected. What was supposed to be a procedure to help our dog turned into an extremely stressful and costly experience for both our dog and our family. Based on our experience, I cannot recommend this veterinary hospital for surgery. I am extremely unhappy with the quality of the surgical closure and the complications that followed. I will be contacting VCA regarding the charges and requesting reimbursement, including the additional emergency veterinary expenses we incurred as a result. Our pets are family, and when we trust someone with their medical care, we expect that care to be handled properly and with appropriate follow-up. This experience was unacceptable to us.

What can I say.....they are the absolute best. Everyone I've dealt with are very nice folks. You…read morecan tell they love the love our four legged friends

This Dr and her staff are so amazing, caring and dedicated to helping animals. I was visiting the…read moredesert with my dogs and my little old lady (almost 17 years old) wasn't eating and had bloody diarrhea. After going through the options, we decided to be conservative and do antibiotics and probiotics. After 2 weeks and feeding her a bland diet, she is all back to normal and somehow got her hearing back (she's been deaf for 2 years). This was on a Saturday and they stayed open to help us! I highly recommend!

Dr. Bradshaw is always very pet friendly with excellent customer & pet service; she is very…read morecompassionate and professional. My review gives Mobile Pet Vet Team A+

You are the best.You helped Ginobili on very short notice.We really apreciate how caring you…read moreare.Wish we found you earlier Bob