Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I was pleasantly surprised with how quickly the doctor and staff could see us. In addition, I have…read morea highly anxious dog that is hard to examine and treat. They did their best to work with her. My dog is on meds and hopefully will take care of the problem! I highly recommend Veterinary Urgent Care of the Desert.

They specialize in nervous pets, so everything they do is to put the pat and the owner at ease…read more Very gentle and kind.

I have been coming here for about three years now. My poodle Lulu, is about five years old and I…read morewouldn't trust just anybody because she's my fur baby. We have always got great care and good information on each and every visit. Everyone is so nice and you go into a living room setting with your pet and they sit on the floor to examine your pet! The last time I was there a few months ago I was telling the young lady when she had a check up that she had problems with her anal glands they need to be expressed every six weeks or she cannot go to the bathroom. She told me about a product to put into her food and a completely cured the problem! It's called glandex . I am completely thrilled because now it isn't a problem every six weeks. I highly recommend them.

Palm Desert Pet Hospital's Dr. Drummond and Staff provide the utmost compassionate care. I highly…read morerecommend them! Excellence beyond any of your expectations. We have two dogs and have seen several Vets over 8 years in The Palm Desert and LaQuinta areas. We have settled in on Palm Desert Pet Hospital for ongoing care for so many reasons. They are the very very BEST!

I made an appointment to see Dr. Ko, opthalmologist at this hospital. On the morning of my visit I…read morewas told she would not see me due to an "altercation." I had seen Dr. Ko when she worked at a different animal hospital and dealt with a very rude veterinary technician. I made it clear that she acted inappropriately and did not want to have further dealings with this Tech. I DID NOT have an altercation with Dr. Ko. Very disappointed in her decision not so see my pet.

My first experience was after an urgent care issue . My cat 13 years old developed a respiratory…read moreinfection and I needed a new veterinary office to get me through. The entire office is very caring and helpful. After 3 antibiotics which none helped, she took a turn for the worst. Sadly there was no coming back from this. After almost 2 months I knew we had to say goodbye. They were so kind and helped me through. It's been just a week and I am still so sad . This is hitting harder because she got so sick at the end. And today I received a sympathy card that the entire staff signed. That meant so much. I was new to the office. And this meant so very much. Thank you to them all. Susan M. and Patches

Dr Homec and staff are all professional, caring and friendly. Ive used them since opening the…read morepractice. I highly recommend them. The office is immaculate as well.

This review is overdue. After 7 years with a veterinarian…read morethat didn't like my new dog I needed a new one. Neighbors recommended this clinic and i couldn't be more happy. My girl, a rescue, is not good with other dogs. She was the first patient of the day and the waiting room was quiet and relaxing for her. Meeting with the doctor, Dr Rachel Jeffrey was very pleased. It took me a couple days to realize what was different. There is no table in the room. The doctor got on the floor with my girl for the check up. It was so relaxed that she rolled on her back for belly rubs. Wow What a difference. Such a nice surprise to see veterinarians that care this much about our babies. Thank you

I'm really disappointed to write this because the veterinarian seemed competent (albeit rushed with…read morevery little time spent), but the front desk experience at El Paseo Animal Hospital completely undermines the practice. On multiple interactions, Lindsay and other front desk staff were curt, dismissive, and noticeably unprofessional and unwelcoming. Basic questions were met with attitude, and there was no attempt at warmth or professionalism. As a client bringing in a beloved pet, being treated this way is unacceptable. If you care about your pets and want a low stress handling and personalized service look elsewhere. Unless there was noticeable improvement at the front desk (new staff), I can't recommend this hospital.

Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

The whole staff was great. We have an Addison's pup that needs "winter" care for her shots. The…read moreteam was thorough in their exam and follow up. And Tallie was a happy girl while going through the drill. Good job everyone!

I will forever be a loyal customer here. I could honestly cry with gratitude--this team helped me…read morethrough so much and treated me with such patience and kindness. I was incredibly lucky to get in last-minute when another appointment was canceled. At the time, I was panicking because my dog had hurt his neck and was struggling to move his head. On top of that, I had just lost my car, work had been slow, and things felt overwhelming. But despite everything, they didn't make me feel rushed or judged. They truly cared--not just about my dog, but about me, too. I can't thank them enough. Love Bobby and Jess

Excellent experience.. took Bella my Boston terrier in for vaccine shots . They have a free check…read moreup coupon for new patients . They gave my dog a thorough physical , even cleaned her ears for free , kept her so relaxed and happy , and she took the shots like a champ . She gave off I had fun wherever we just went energy . And now we have found her vet in our new neighborhood.. yay . While staff from ladies at front to dr and his assistant Marissa kind , friendly , and informative . Thanks so much guys . Bedside manner goes a long way and you guys have it . Love Bella Tatro Boston terrier And her mamas

Dr Reed and Mia have taken care of two of my little dogs for years - one who had very serious…read morehealth problems. I always say it would be great if people were as nice as dogs - and they both are! I would not go anywhere else for my dog's healthcare needs.

This Dr and her staff are so amazing, caring and dedicated to helping animals. I was visiting the…read moredesert with my dogs and my little old lady (almost 17 years old) wasn't eating and had bloody diarrhea. After going through the options, we decided to be conservative and do antibiotics and probiotics. After 2 weeks and feeding her a bland diet, she is all back to normal and somehow got her hearing back (she's been deaf for 2 years). This was on a Saturday and they stayed open to help us! I highly recommend!

Although we were told to come in even before our appointment time if we could, there was a lot of…read morewaiting around and disorganization, even with no other patients in the hospital. The Dr. was apathetic and didn't examine my dog's infected paw because he was pulling it away. She talked about sedating him, but just prescribed antibiotics for only 10 days (on a paw, this is too short - low circulation here). Needless to say, after 10 days, we continued the amoxicillin from our own stash. Not ideal. She prescribed a bunch of things we were to pay for, and had to cut it down to the basics. We're going elsewhere now, for the same issue. I guess we need a different drug.

Dr. Bradshaw and Team are simply amazing at what they offer and how they care for pets in our…read morecommunity! My 14 year old Golden Retriever has a renewed twinkle in her eyes and pep in her steps as a result of this Teams visits to our house! Big dogs can suffer from joint issues and Dr. Bradshaw has delivered a recipe of treatments that are absolutely wonderful and helping our beloved Sandy! We can't thank Team Bradshaw enough for what they've done to restore vitality back to our Golden!

Fantastic at home experience with Bradshaw and her staff. Very thoughtful and caring. Highly…read morerecommend.