This place has been a true lifesaver. I've been coming here for a year now, mostly for…read morevaccinations. I first learned about this business after contacting several veterinarians to find a specific vaccine my pups needed for daycare. I called multiple vets across the valley since my primary vet is out of state. Most appointments were 6-8 weeks out, and I was told that a full examination would be required before any vaccines could be administered. Plus, I was told there was a high chance the canine influenza vaccine wouldn't be available due to shortages. So frustrating!! When I called VetIQ, they told me they had the vaccine in stock and that I could just walk in. You simply scan a QR code to get on the waitlist. Mandy was welcoming and showed genuine care for all the animals. It's incredibly convenient, and the process is efficient.

Dr. Capitanio is the best! He gets five stars ! As for…read moretheir corporate designated clinic hours they are a bit wacky as they do not have a regular contracted Vet

I have had good experiences in the past with veterinarians at this vet hospital, but today I had a…read morebad experience and transferred my 5 pets records to another vet. When I called to make an appointment today I declined a rabies vaccine because our cat is in doors 100% of the time. The woman asserted that all cats were required to get a rabies vaccine annually BY LAW and I refuted that - to which she just stood her ground and argued with me some more. A quick search of the County of Riverside animal code confirmed that NO, that is NOT the law. VCA is a corporate machine that stalks you with endless postcards and texts weekly, bugging you to bring your animals in, and even after I declined the rabies vaccine I received a reminder text 2 hours later telling me I needed to bring my cat in for a rabies vaccine. This corporation's tactics to get you to spend more money at their clinic is just not ethical. I've had enough.

Don't take your pets here !!! They won't do anything to save…read moreyour pet I took my poor pet here and the whole time he was in the back they told me they hooked him up to an IV and gave him pain medicine. They didn't do anything. Just had him laying down

Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I rarely leave reviews, but I feel compelled to share my experience because I left feeling…read morefrustrated, confused, and unheard. I brought my French Bulldog, Otis, to urgent care because he had been experiencing decreased activity, weakness, and changes in behavior that were concerning to me. Upon arrival, he was panting heavily. As a French Bulldog owner, I understand that panting can be alarming, but Otis frequently becomes worked up in the car, during travel, and in unfamiliar environments, especially during extreme heat. Before my pet's history was fully discussed or I was even checked in, staff immediately focused on the panting and began discussing sedation and emergency concerns. I was initially told about a medication costing approximately $600. Later, the veterinarian explained a different medication was needed so he could examine Otis, and I agreed to those charges. After Otis was taken to the treatment area, I waited for updates. Instead of receiving information about his condition, I was approached multiple times regarding financing options and credit applications. At that point, I still had not received any explanation of what the veterinarian had found, what his physical examination showed, or what the next steps would be. Eventually I was presented with an estimate of approximately $2,000. When I asked what had been found on examination and whether the veterinarian would discuss his assessment with me, I was told that nothing could be determined without additional laboratory work and X-rays. I specifically asked if the veterinarian would return to explain his clinical impressions or provide any guidance regarding the symptoms that brought me in, and I was told no. What disappointed me most was not the estimate itself. Veterinary medicine is expensive, and diagnostic testing has value. My concern is that I left without any meaningful discussion of the problem I brought Otis in for. The visit became entirely focused on diagnostics and financing before I ever received an explanation of what the veterinarian thought might be going on. As a pet owner, I understand that a diagnosis cannot always be made without testing. However, I believe clients deserve clear communication, a discussion of examination findings, and an opportunity to understand the veterinarian's concerns before being asked to make major financial decisions. I left feeling like the primary focus was obtaining approval for diagnostics rather than helping me understand my dog's condition. After spending nearly $300, I still did not have answers regarding the symptoms that prompted the visit in the first place. I hope this feedback helps improve communication with future clients, particularly those who are scared, trying to do the right thing for their pets, and working within real financial limitations.

Kindness is never forgotten…read more Today I was trying to think of something nice to do for the caring team at La Quinta Pet Hospital and decided sharing my experience might be the most beneficial for them. January 1st 2021 my dog broke his hip. We had an appointment at the vet in Palm Springs and arrived to find them telling us they couldn't help us, they had too many appointments and not enough staff, they sent us to the emergency vet, who told us that it wasn't a life/death emergency and to go home and come back, we found a vet open in La Quinta that would see us, we got there and they again turned us away telling us that there is a new place up the street that might be able to get us in. We arrived to a state of the art facility with staff that cared about what they do and taking care of pets (and their people) They started tests and X-rays and discovered the broken hip, getting surgery scheduled the next morning. When other vets were conducting business via the phone and in the parking lot, La Quinta PH let us come in masked to see the test results and talk to the doctor. Winston's surgery went well but they wanted him to eat before they would release him, unfortunately he wasn't tempted by his favorite treats, peanut butter or anything else and didn't make it. The team took care of him like their own and let us come multiple times to comfort him. During the most difficult days of the pandemic, the team at La Quinta Pet Hospital treated us with kindness, and gave our Winston the best care possible, for which we will be forever grateful

If you genuinely care about your pets DO NOT take them to this veterinarian!! We brought our cat in…read moremonths ago and the doctor acted as if he had never examined a cat before in his life. They weighed her 3 times but never examined her. No stethoscope, no temperature taken, no physical exam whatsoever. They misdiagnosed our cat and just added to her health issues by prescribing the wrong medication. Doctor also left us sitting in the exam room for long periods of time while he was doing other things. Literally we sat there for 25 minutes with our cat in the room while he went to do whatever. The second visit he left us for 40 minutes in the room. Doctor was also very detached and emotionless. He doesn't seem to even like animals. It was bizarre. Will never go back even in an emergency. BEWARE!

Just moved back to the desert and it was a stroke of luck finding Village Pup. The pooch was pretty…read moreattached to his old camp but it's been a seamless transition. The staff is incredible as well.

The Village Pup is Sugars favorite place away from home! She just graduated from the training…read moreprogram and is going great! Thank you Jarid for a great job and helping Sugar to be the best dog ever!

Amazing! Couldn't ask for a doctor to take care of our fur babies. Staff is very caring and loves…read morethe animals like their own.

Appointment scheduled at 3pm. Arrived at 2:50pm for checked in. Have seen numerous people come and…read morego since 3pm. Ive seen 2 full waves of cars come and go. 2 hours for an allergy shot...

Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

Had to take our fur baby in for what we learned was hot spots. He was diagnosed, treated and is now…read morea much happier dog.

Animal Samaritan's neutered our dog Tucker on March 3rd. After we got Tucker home, we noticed he…read morewas dripping blood. I called Animal Samaritan's to see if we should bring Tucker back. This was at 3:00 and I knew they closed at 4:30. I wanted to bring him back while they were still open. I was told this was normal and not to worry. At 8:00 pm Tucker was still dripping blood. I took him to VEG ER. He would have lost a lot of blood overnight His vet costs were $4200. Animal Samaritan's refused to take any responsibility. Their post-operative care was negligent.