I am writing this review to share a very concerning experience that took place on June 17th between…read more12:00-2:00 PM at Driftwood Chinese Food in the Rutherford area of Nanaimo, BC. Two individuals I support attended the restaurant with staff, as they do regularly for a monthly outing. Unfortunately, from the moment they arrived, it was clear they were not being treated the same as other customers. Staff present reported that the servers seemed disengaged and reluctant to serve them. After the individuals went through the buffet line, staff at the restaurant immediately followed behind them and wiped down all the utensils, handles, and serving areas they had touched. While cleanliness is expected, this level of targeted cleaning did not occur for other patrons during the two hours they remained there, making it feel very intentional and directed specifically at these two individuals, both of whom use wheelchairs. Throughout the visit, they were not offered drink refills, despite witnessing other tables being checked on repeatedly. Their plates were never cleared, even as surrounding tables were consistently serviced. The difference in treatment was noticeable and deeply concerning. At the end of the visit, one individual had a single dessert tart remaining and politely asked if she could take it to go. The response from staff was unnecessarily harsh, stating that if they allowed that, "everyone would expect free food." This was especially upsetting given that the item could not be reused and would simply be discarded. Overall, the experience left both the individuals and staff feeling singled out and unwelcome. The treatment appeared discriminatory, particularly toward individuals using wheelchairs. One of the individuals has since expressed that she does not want to return, as she felt judged and treated differently because of her disability. I am sharing this review so others--especially those supporting individuals with diverse abilities--are aware of this experience. All customers deserve to be treated with dignity and respect. Based on this experience, I cannot recommend this restaurant.

All good food , easy parking and its our spot for Chinese food in Nanaimo. Xmas dinner will be…read morethere. Save some shrimp

We went for lunch on Sunday. Food was delicious! My husband…read morehad the baked lasagna which came with pita bread. It was so much that he had to bring home leftovers. I had the veal cutlets served with vegetables and lemon roasted potatoes. The mushroom gravy had a bit of red wine in it which made it extra delicious! We will definitely be back to try their dinner menu.

Had lunch, veal & the seafood pasta... excellent Staff very…read moregood & friendly The Caesar was spicy, so be careful... and the Long Isand was strong, also be careful... lol Lots of people coming in for the brunch, which also looked very good

First of all, the table we wanted and pointed out when we made the reservation in person was not…read moreavailable when we showed up on the reserved date and time. Secondly, the menu was quite a disappointment as it has been cut back significantly. My favourite option was the quesadilla. It WAS the best I've ever had anywhere. I have food restrictions and this was not only suitable but delicious. We've been going to the Cactus Club since it opened in 2008. Wherever it was located, we followed. We are very disappointed that this is no longer a favourite for dining. Thank you, Marilyn Crouse smcrouse@telus.net

Great food/great service!!! As always!!…read moreOne of their best plates is butternut squash ravioli with prawns!!! Don't forget to ask for extra lemon sauce!!!

Service is always great. Foods good for a bbq place. The issue is cleaning. I think the last time…read morewe were there they finally dusted the place. But for two years everything was covered in an inch of dust above head height. Like an inch... bathrooms are literally disgusting. My wife and daughter won't even use the women's. And the final straw and last time we will ever go there. Mice running across the floor back and forth. Yuck.

Craving BBQ? Montana's BBQ & Bar in Nanaimo delivers big on smoky, juicy comfort food! From their…read morefall-off-the-bone pork back ribs to the loaded smoked brisket potato skins, this place has everything for a delicious, laid-back meal. We also tried the BBQ chicken fajitas, four-cheese spinach dip, and the Austin cheesesteak sandwich--so good! Plus, they've got daily deals and a happy hour that makes it even better. Perfect for catching the game and unwinding with friends. It's easily a top 3 spot for me! Fun fact: they know you will be a messy eater so they put a paper sheet as the table cloth as soon as you sit down. Service 5/5 Food 5/5 Portions 5/5 Ambiance 5/5 Parking 5/5

My parents and I were in Parksville for a few days and we went to Horang for dinner. It is busy so…read moremake sure you make a reservation like I did. I have been there for lunch and there are great lunch specials. Many different choices on their menu. Our waitress, Seraphine, was so helpful with describing and helping us narrow down our choices. She was attentive the entire time. I mentioned that we were catching the ferry and she ensured that we would be on time! The Japchae appy was huge and flavourful. Our favourite was the fried chicken Kim bop. The crab and tuna bowl was like a poke bowl. Everyone was friendly and tables were spaced out so you cannot hear others. Lots of parking in front of the restaurant. Also, they have a market next door that you can buy some of their items to make at home. We will definitely be returning!

The food are very good. We ordered several things to share, including Creamy Rose Tteokbokki,…read moreTruffle Japchae Noodle, Flaming So Galbi, Yangyum Glaze fried chicken as well as the Soy Garlic friend chicken. Some of the food is to the sweeter side, like the galbi and the yangyum chicken. But tteokbokki and japchae's flavour is on point. And highly recommend their makgeolli flight if you are rice wine lover.

Good tasting food. Employees were very nice and patient while we looked at the menu for our first…read morevisit. My brisket was little fattier than I'd normally like but I forgot to ask for lean pieces. That's my fault.

Food was delicious here! Definitely one of the better BBQ's I've had in the west coast. We did…read moretheir regular feast and I thought the sausages, brisket, pulled pork and chicken were absolutely delicious. The rack of ribs unfortunately for us was dry and was my least fave even though I prefer ribs. The cornbread and French fries were really good and our friend ordered their special corn ribs that day and those were unique and top notch! Side of Mac & cheese was also Definitely worth the stop! I'd pass on the ribs though unless the batch we got that day happened to just be a meh batch.

We had my mother's 96th Birthday lunch here. The food was excellent with a wide variety of choices…read moreeven for the vegetarians in the group. everyone was very happy with their meals. They happily accommodated our group of 12 with a reservation for lunch in a separated room and all the food came out at the same time which is often tricky with a larger group. As for the staff, our servers were terrific, efficient and friendly. Prior to the day Robert replied to emailed questions very quickly and made the whole event very stress free. I honestly can't recommend this restaurant enough.

We came here for the Reuben and were not disappointed! Thankfully we decided to split the sandwich…read more(with fries) and added the Little Gem salad. Wow! What a great combination and great flavours! Plenty enough for lunch for two people. The meat on the Reuben was so juicy and flavourful and the Little Gem salad was amazing. We throughly enjoyed our meal. The service was great; quick, friendly and welcoming. I would definitely come here again when back in Nanaimo.

An absolute gem in Nanaimo!…read more upon the recommendation of a very good buddy, on my way to tofino, i passed by nanaimo for a hearty lunch in this family owned Vietnamese restaurant. Staff and owner very hospitable and welcoming! never in my wildest imagination did i expect to find excellent Vietnamese food the city of Nanaimo. this restaurant puts many Vancouver restaurants to shame. Their level of dedication to their craft is admirable and impressive. For appys...We started with fried wontons and the beef roll. My on my, the wontons were crispy-liciously goood! They were not your typical chinese fried wontons...the wrapper is paper thin and had a yellowish colour. And its because they used the spring roll wrapper to make It, making it super extra crispy. The pork filling was hot and juicy. Seasoned perfextly With a touch of cumin. One bite, and you will be in wonton heaven. the beef roll was truly a unique masterpiece. Whoever thought of putting a friend spring roll inside a salad roll and enveloping it with grill beef is a total genius!! You get a plethora of different textures and flavour profiles. With every bite, you get crunchiness of the spring roll, smokiness of the grilled beef, green leafy vegetables, and juiciness of the pork filling...all rolled into 1 roll! How could you possibly go wrong? Its a masterpiece like that of the mona lisa! We also tried the beef curry. Succulent pieces of beef slowly simmered rich thai curry sauce, Complimented by soft jasmine rice. Not a vietnamese dish, but executed with perfection. Curry was rich and robust. Quality coconut Milk and curry paste was used. Now..unto the pho!!! the ultimate test of an excellent Vietnamese restaurant is the PHO. More specifically, the PHO Broth! the PHo here is nothing short of spectacular! You can tell bec of 3 important factors. One, the aroma. Two, the clarity of the soup ( aka i how clear is it). And three, the taste! ( how deep the beef essence is!) This place exceeded expectations and passed with full flying colours! One sip of the broth, reminded me of vietnam. It was absolutely amazing! Head and shoulders above many restaurants in vancouver. Plus, no msg was used. We never felt Thirsty or craving tea. I could tell there was a lot of time, labour, and love invested into making the broth. No shortcuts! Just sheer excellence from chef. I feel very blessed to have been a patron of such fine vietnamese cuisine. Definitely a must try when in the city of Nanaimo. Service was quick and efficient. Will i repeat? As many times as i can! ;) Cheers! Happy eating!

The food is so nourishing. Service was fast and friendly. Restaurant set up was quite friendly…read morefor dining conversation as well as clean and tidy. 2 thumbs up. I will definitely go again.