Kevin McLoughlin and Nationwide has always treated me well! I've been insured with them for quite…read moresome time, and they've always helped out with the coverage, and making sure that everything is protected. The premiums are low, and the coverage is what I'm looking for. They've always been good at getting back to me about different questions on coverage. I've sometimes woken up in a sweat worrying about insurance nightmares. Mr McLoughlin and his agents are always on the ball with answers about my off-the-wall hypothetical insurance disasters. When I've had to make a claim, I go through the national HQ call center, and don't really work with the agent. They just set up the coverage, not pay out the claims. They insure cars, homes, and other things too.

Untrustworthy, misleading, and dangerous experience…read more I am extremely disappointed with State Farm and specifically with the agents Trey and Jordan. We were explicitly told that we were fully covered, continued to make our payments on time, and trusted their guidance. That trust was completely misplaced. We later discovered that we were not actually insured, despite being told otherwise. Because of their misinformation and lack of transparency, my family went on a cross-country trip with zero insurance coverage, completely unaware of the risk we were exposed to. This is not a small mistake -- this put my entire family and others on the road in serious danger. The agents we dealt with showed zero credibility and a shocking lack of knowledge about the coverage they were responsible for explaining. Whether this was negligence or incompetence, the result is the same: we were misled while paying for something we did not receive. Insurance is about trust and protection, and this company failed us on both fronts. I would strongly caution anyone considering State Farm, and especially working with Trey or Jordan, to double-check everything in writing. Our experience shows that verbal assurances mean nothing here. Do not trust this company with your family's safety.

Melinda has been amazing to work with at StateFarm. I appreciate the dedication and time she…read moreprovides to help me out! Thanks Melinda!

The office staff is wonderful. They helped us with the claims process because the claims department…read morewas a nightmare. They were very receiptive and understanding. More so, they went out of their way to explain things and personally contacted the claims department because we weren't going anywhere trying to deal with them ourselves. Do I recommend State Farm? That's on the fence. If the poor service is continuous, then absolutely not. It was a nightmare and that's no understatement. It wasn't the agent's fault. The agent and staff did everything they were supposed to do and then some. It's unfortunate that the claims department made the entire experience suffer. Hopefully we won't have any use for claims in the future. They were that bad. Awful. I could go on and on but I won't. I would give the claims experience a big fat zero. Terry Randle's office was exemplary and they are the only reason we are continuing with the policies. State Farm as a whole needs to do better. The office staff gets 5 stars. A special thanks to Martina.

If I could give zero stars I would. This office is an absolute joke, don't waste your time with the…read morestaff, run to another agency. The staff is not aware of the correct information for the products they offer. They are rude and condescending and never on the same page with each other. They will tell you one thing and when you correct them on it they will deny what they initially said. I have been through it with this agency. I can't tell you enough to go to a different State Farm where they actually know what they are talking about and they know how to explain things without tiptoeing around the actually information. Hannah is very rude and needs her license reviewed. I've moved to a new State Farm agency where it is absolutely a 180 difference. Do yourself a favor and RUN. I will say that I do feel bad for Mr Randall, he has these folks operated his agency in this manner. I can only imagine how many other people they have misinformed. If you absolutely need to use this agency speak to Mr Randall directly.

Mary Alice was very helpful, polite and knowledgeable…read more We enjoyed our visit because of her expertise and personality! Gerald and Cynthia Saucedo

Great experience with Mary Alice from the moment she answered the call. There should be another…read morestar on top of five!

Nadine is a great hands down the best insurance rep. I have ever had . Great costumer service…read morefriendly, explains patiently, and experienced.

Lesley is awesome. She's down to earth and answers all of my questions without talking over my…read morehead. She is so helpful too! So nice to have a real person to call in case of an emergency!

Searching for Homeowner Insurance was quite stressful and overwhelming with no help from other…read moreinsurance companies, that is until I spoke with Steven and Lesley. They both made the process so easy and stress free. They contacted me right away after submitting my online quote and went above and beyond to make sure to answer any questions and concerns I had. I am so happy with their customer service and how friendly they are!

Karla gave me great customer service this morning. The…read moreprevious day, I was sent a cancellation notice, it was beyond business hours so I had it in mind to call in the AM. I called and called for 30 minutes off and on. Frantic, I finally drove there. The reason for no one answering the phones was very apparent, there are help wanted signs all over the front windows. Karla was the only one to arrive 10 minutes later. Upon showing her my letter, she looked up my account and said an agent had not properly signed the forms. I did not think it fair my policy was in danger of getting cancelled because of an insurance agent's ineptitude. She agreed and fixed it and put a call into underwriting. We discussed the help wanted signs and other insurance information. If you are bilingual, friendly and sharp, please consider applying...they advertise Top-dollar for your skills. Thanks for your prompt and friendly assistance, Karla! ...chat soon.

I just wanted to thank Mr Rodriguez for taking the time to educate me on my options regarding…read morecoverage and finding me the best rate. He saved me quite a bit of money and it is so appreciated. His patience and diligence are two traits I don't see very often. I'm so glad that I found his agency and will be sure to refer my friends and family to him as well!