They are very very impacted and we had to wait months for an appointment. But we were having warts…read moretreated so we were okay to wait- if its a cancer concern Id go elsewhere. NP Jill was great with the patient and after 6 appointments - the warts were finally gone. The only problem other than the long wait time between appointments was that she continued to try to send in a prescription for a medication that no pharmacy stocks or could order. It was just weird and annoying. 4 stars because 6 months before we could get an initial appointment is just nuts

I have been going to Dr.Plateroti's office for 2 years. i absolutely love the staff…read more They are extremely caring and very knowledgeable in what they do. Tess has been a big influence on me to keep going back. I love her spunk, knowledge and genuine personality. She has a great aura about her. Thank you Tess for all the encouragement you have given me. Then there is Jodie! Jodie, Jodie, Jodie, she has turned my 63-year-old skin around. I am loving the results that I am getting Hydro facials. Wow is all I can say. Thank you, Jodie, for helping this tired, looking lady come back to life. I mustn't forget Nicole or Dr. Pontius. You have all worked wonders on my ego THank you for all that you do.

If you read my last review of Dr. Winkleman, you will understand how big it is that I am changing…read moreme analysis from 1/5 stars to 5/5 stars... and it doesn't have anything to do with Dr. Winkleman changing his ways from being a horrible and abusive doctor who cares nothing for his patients. It looks like this guy was fired after my review. Good riddance!!! Karilyn Haut, PA, is the pro I've been seeing at the Arroyo Grande location. She is everything that is good about medical care specific to dermatology. She listens, she is thorough in her skin checks, and when she gives numbing medication, she actually waits for the meds to start working a little before gently adding more... Even when I had 20 spots to check and 6 to biopsy today, she took her time and made sure I was comfortable throughout the whole process. What a difference. I've been assured that "Dr." Winkleman won't be back... good riddance. What a jerk. Dr Haut is the one in charge, and she's amazing. Frankly, I would suggest that the owners of this clinic ask her and the nurses for their opinion on the new docs they bring in. They understand patient care and will make sure patients get good care. She knows what to look for, as she has been running this place well for years. I think they should pay for her to go to medical school because we need more docs like her!!! Vote thumbs up for this review if you agree! (BTW she has no idea I'm writing this... I just think we should recognize the good people and reward them, just as much as we recognize the jerks.)

I am a Veteran, I was referred to this office for skin care. I was treated there four times prior…read moreto this visit over a couple months time for the same skin problem, this was a follow-up. The first visit I handed them my VA card and CA driver license. They scanned both into their system. The following three visits I only showed my Drivers License, no issues at all. I had no problem with the person who treated me the total of four visits. On July 22 2026 I went beck for a follow up, she asked for my VA Card, I didn't have it as I don't carry a bunch of cards. I do not carry with me all the cards I have, only those I will need. The receptionist insisted I produce my VA card saying my driver license was not good enough. She was looking right at her computer screen, likely showing my scanned in VA card. I had been there four times prior. The receptionist told me I needed to go home and get it. I am 68 and have allot of orthopedics/nerve pain. On my way back to Atascadero I saw traffic going north for the Fair. I resented this woman sending me home to get a card I knew darn well was in their system. I did not return, and will not return. I used Google: "upon arrival at a Doctors appointment a Vet must produce and show their VA Card, UNLEES the Vet has already been there and the Card is in their files, in that case a valid Driver License is all that is required." That Lady power tripped over nothing! Now they are reporting to the VA that I was a no show. I am very glad that as soon as I did get home, I Messaged my Primary Provider at the SLO VA Clinic.

These people tried contacting me for Years, saying I didn't pay like 40 dollars of my bill. It got…read moretaken to collections, I tried calling and paying for it , both to the collections and to the actual business , no one answered the phone or called me back at all. Something shady going on with their billing dept.

This place is an absolute joke. Scheduling? Total Nightmare? Billing? Don't even ask their office…read morestaff because they can't help. I have had an absolute awful experience with this office and will not be going back. The office manager gave me attitude when I asked her to help with billing. Seems like it is a reoccurring theme. This place feels very very scammy. If they can't get it together, I foresee a lawsuit coming there way.

Iam was amazing ! Love her customer service. Keep that girl!! Such a good vibe. Love it. I was…read moregonna tell her boss but she was out. So here we are I hope the boss sees this.

The doctor is very rude and I will not go back. I kept asking him what caused the issue I had and…read morehe refused to tell me. The staff at the front desk was nice though.

Sorry to say I had dermabrasion done in his office and the results were horrible. My face was…read morediscolored and scarred as a result, but was even worse is that he did not seem to care. I was told by one of the nurses that he doesn't deal with that problem. Also they claimed to call me for 1 year, but I never received a call despite what they say I was able to find another doctor to help me diminish some of the scars, but I have dealt with the discoloring for a number of years now. I would like to thank Dr. Heffernan go helping me as much as he could. I now see a local dermatologist and am very happy with her Dr. Kilcline for additional help.

Immediately dismissed all my symptoms and concerns after looking up my nose and stating I didn't…read morehave a deviated septum. He then proceeded to smooth talk me into believing he was right. He's only interested in surgical candidates. Never addressed my concerns.

Just had a consult with Kelli for microneedling and a laser. She is WONDERFUL! I am excited for my…read moreupcoming treatments with her. She is very knowledgeable. She suggested I wait until the fall for my treatments due to me being in the sun so much as a dog walker. I appreciate her looking out for my best interest.

I wish I could leave 0 stars, my wife came in to get her breast implants fixed and the doctor was…read moreso rude and unprofessional! Gave her the worst staff infection of her life and we've been in and out of hospital since January due to this! Not to mention their parking sucks!!! Super rude

I have been coming here for almost 2years everyone here is so friendly and nice…read more Dr fisher is wonderful always listens and helps with all the health problems we may have. I will never switch drs dr fisher all the way

This office is very incompetent, unorganized and unprofessional. They never get back to you! You…read morecall and leave messages and nothing. I've spoken with the office and something that should have been dealt with like getting a lab order took months. Finally I show up to the lab and was told by the office that they would send in the lab order and of course I show up the next day to the lab and no lab order!! I see low ratings and can understand why. Horrible service. Leaving this practice for a better service.

OMG the front desk receptionist is the next best Karen. The medical staff put on that they care but…read moreafter weeks of antibiotics, and no other action, not too sure. One thing that is absolute, they are all about the $$$.

Dr. Schechter, Naomi, Connie and everyone else at a-town family med have always been amazing for…read moreme! They're very attentive to my needs and concerns and always calls me back fast. I have always felt comfortable with all the staff in the office and they make sure you feel welcomed as a patient!! I would recommend Atown family med to any person that is need of a new primary or osteopathic medicine. The staff is also very professional and timely with helping me with prescriptions or scheduling my appointments. Cannot talk enough about how much I appreciate this office and their stellar staff!!!