Truly concerned. I have tried calling the past 3 days to make an appointment and there is no…read moreanswer and today the phone goes straight to voicemail. Is everything okay?? We love going here but it is very unusual that there is no answer for 3 days...totally out of character for this amazing place!

Excellent massage therapy. It was one of the best massages I've had. Focused on the troubled areas…read moreand worked the pain away. I highly recommend getting one.

I've been going to Tranquil Movements Massage for a few months now, and Orlando does such a…read morephenomenal job that I absolutely had to make sure to shout it out from the rooftops (or Yelp!). Upon booking my first session, Orlando gave me a quick call to discuss my areas of concern, and made suggestions as to what would be the best kind of massage for me. In addition to this, he understood exactly what my pain points were, where the soreness existed. At the time of the session, he remembered each and every one of my concerns and addressed them. He has an extremely therapeutic touch, and is very respectful of your personal space. The entire encounter is customized for the best experience possible. For example, at my most recent session, I let him know that all the tension and pain was centered around my traps and he spent 40 minutes kneading those knots out of my trap and I truly left feeling completely rejuvenated. The set up is also very cozy and comfortable. Warm table, warm hands and a warm personality - everything you need from a good massage therapy session! I absolutely CANNOT recommend Orlando and Tranquil Movements Massage enough - his moves are truly tranquil, bringing each client an immense amount of relief and peace!

I have been getting massages for years and I have to say this was by far one of my favorites!…read more Orlando really addressed my areas of concern with the perfect pressure and I felt completely comfortable from the beginning till the end. I feel so great after my session, I will definitely continue to come back monthly!

I really love Michelle as a stylist, I had her do my hair 4-5 years ago and remembered her since…read morethen... but I couldn't remember her name. I was finally able to find her again through Diva's Facebook page and I'm so glad. I booked a haircut and full highlight, wanting to go back to my natural color so my hair could continue to grow and be healthy. I didn't realize I should have booked for a color correction, but Michelle moved her clients around to give more time to do my hair. I would have been more than understanding to reschedule, but thankful she was able to fit me in! One of the other ladies was amazing as well running to the store to get more product for my hair. It doesn't look like a huge change, but this was removing box color from my hair so it could better match my roots and a treatment to prevent damage. I am also not a huge talker and shy during appointments like this, but it didn't feel awkward at all and I had a chance to just enjoy being pampered and relax. Overall, I'm so grateful Michelle and the ladies were so accommodating and understanding with me. There wasn't frustration even for a split second. I will continue coming back to Michelle and recommending Diva's to everyone!

They have qualified and experienced people working there that know what they're doing.read more

I had a nice experience two days ago. The people in the store were friendly and professional, it…read morewas clean and warm inside.They offered a high quality service and very reasonable price. I have to mention the Swedish massage. It relaxed my muscle effectively. After one hour massage, I felt I got tons of energy. I highly recommended you should try massage in 7 day spa.

This review is incredibly disappointing for me to write because my first experiences with Hand &…read moreStone were fantastic. For Mother's Day, my daughter treated both my sister and me to massages at the Shorewood location, and we absolutely loved it. A short time later, my husband surprised both me and my friend, who was visiting from Arizona, with massages there as well. We were so impressed that I signed up for a membership for myself and even purchased one for my friend in Arizona. Unfortunately, everything after that has been a disaster. For Father's Day, my sister purchased a gift card for my husband. Despite making four phone calls, she eventually learned that the gift card was never delivered because the staff had misspelled his email address. Frustrating, but we moved on. Today was the final straw. I logged into my account to schedule a massage only to find I wasn't listed as a member. When I called, I was initially told I didn't have a membership. After searching further, the employee discovered that my membership had somehow been created under my husband's email address and phone number instead of mine. As I calmly expressed my frustration over the repeated mistakes, the employee hung up on me. When I called back, I was repeatedly sent to voicemail. Eventually, the same employee answered and told me she was the only one there. I explained that I simply wanted to cancel my membership because of how I was being treated. Instead of helping me, she told me she'd "put me on the waiting list." Waiting list for what? I was trying to cancel. When I asked for her name, she told me it was "Anana." I explained that because of the way she treated me, they had lost a customer. She laughed at me... and then hung up on me a second time. Everyone makes mistakes. Accounts get entered incorrectly. Emails get misspelled. I can overlook those things. What I cannot overlook is being hung up on twice, laughed at, and treated with complete disrespect as a paying member. It's unfortunate because the massage therapists were wonderful, and my initial experiences were excellent. Sadly, one employee's behavior completely overshadowed all of that. I will be canceling my membership and taking my business elsewhere.

From the owner: Hand & Stone is a luxury day spa in Shorewood, IL offering a range of services including massage…read moretherapy, facial services, and hair removal. We provide a relaxing and rejuvenating experience with top-notch treatments in an inviting environment. Our licensed therapists and estheticians customize each treatment to meet the needs of each client, ensuring they leave feeling refreshed and revitalized. At Hand & Stone, we believe that everyone deserves to be pampered, and our commitment to providing the highest quality spa services has made us a leader in the industry. When you need a relaxing escape or to soothe tired muscles, we have what you need to feel reinvigorated. Visit us today and ask about our spa membership and gift cards!

Good value for the price on massages of you have a monthly membership. Reliable clean professionalread more

I only post reviews when I'm either extremely happy or extremely disappointed. Unfortunately, I'm…read moreextremely disappointed. I will not disparage any therapist because I can't get that far. Meaning, I made the mistake of booking online (isn't that what is preferred??!!), received confirmation from Massage Envy that I was booked today with "Ben" at 1:30 on Shorewood. Silly me, I trusted this, only to find out they had no record of this appointment and no Ben works at the Shorewood location. Wish it weren't a big deal but I really needed a massage (I have spinal stenosis, herniated discs, etc, etc.) I drove 20 miles only to waste gas. I will not book here again because I cannot trust the process. and will certainly NEVER EVER BOOK ONLINE!!!

Some talented nail artists here! I came here in September as a bridal party and just had a…read moremani/pedi. My manicure looked as if I had acrylics on and loved they were able to do an almond shape on them! I came back on Friday to get a full set done and Cindy did my nails. I usually get basic colors, but wanted to do something special this time and she rocked it! I was the only person in the salon, I know it is hard to find and get to, but definitely worth it!! Cindy was very nice and explained to me that some of her coworkers can't speak English well & is always ready to help them with customers if needed. Check this place out, be patient, and feel beautiful! *added reference photo & my nails!

Amazing place! Tris does an amazing job with facials and nails. The prices are very fair and I cant…read morewait for their new location to be open.

This is for the men!! Guys, does your physically demanding work beat you up or beat you down? Trust…read moreme I've been there grunting through the aches, pains and soreness!! Take care of the ones you love by taking care of yourself and this is the place to do it!! Let them know what's going on and they will do what they do best to get you back and better than ever!! They listen and respond with the best care possible. They even offer excellent advice for after care and what you can do for self care moving forward. Whether you're a little sore or really beat this will not disappoint! A+, 5*****, 10/10

My wife brought me as a surprise. I literally didn't know what I was getting into but I had the hot…read morestone massage. The lady at the front desk that was going to do my massage and gave me a run down and wanted to understand certain allergies, really tender spots I may have. I felt really comfortable in the room, they had some really peaceful music playing in the background, I signed up for a 90 minute session and I promise you, time flies by so quick during the entire procedure. You may feel a little dizzy after it's all over but I've never so relaxed, destressed and more stable. Highly recommend visiting this place to anyone, I'll happily come back in the future! Thank you!