Broke my glasses last night and went in this morning first thing to order a new pair. Tess was so…read morefriendly and suggested that I try a frame that was in stock. The lens fit perfectly! Done deal!!! Have been with Optometry Group for many years and will continue to recommend them for quality service!

From my first call to ask about pricing, to walk-in to make an appointment, to my appointment…read moretoday, I have never had a better experience with any optometrist's office. The staff is incredibly professional and kind. Everyone I encountered went above & beyond to take the best care of me in their office. The office is impeccably clean & beautifully decorated. It's a really nice place to be. It is well organized & I didn't wait (or want) for anything during the appointment. I could not recommend them more. This is the very best in vision care.

My fiancé forgot his sunglasses at home and the staff couldn't have been more helpful in finding a…read morenew pair. They took so much time with him and were so kind and helpful. They even cleaned and gave my sunglasses a "tune up."

Great doctor and staff. Great options for frames as well. This is definitely worth switching from…read moremy previous optometrist.

I always thought I might eventually sit down and write about my disappointing experience at…read moreClearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year.

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was…read moretold that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future.

Overall, great visit and professional staff. The appointment was thoroughly performed and questions…read moreand concernes answered in details. My glasses are lovely and I'm very pleased with everything.

This place is awesome! The facility is clean and staff was very professional! During Covid I really…read moreappreciate Southern Optometry for the policies and procedures put in place to keep everyone safe! Screening was done by security guard who was very friendly, thorough, and knowledgeable! My daughter enjoyed the new tween and teen frames selection section. Highly recommend this place!

I rarely leave reviews, but my experience with this office warrants one…read more I visited MyEyeDr two weeks ago and was told my replacement contact lenses would be ordered immediately and would arrive by Monday. I made it very clear at the appointment that I was completely out of contacts, and the staff provided me a 5-day supply to get me through until the order arrived. That Monday came and went with no update. When I called, I was told that only one lens had arrived and the other would follow shortly. Another full week passed with no communication at all. As of today--two weeks after placing the order--I still have no contacts and no information about when they will arrive. Every update has required me to call them; not once has the office reached out with a status update or explanation. Running out of medically necessary corrective lenses is extremely disruptive, and the lack of follow-through and communication from this office has been incredibly frustrating. A delay can happen, but not providing updates, missing multiple timelines, and leaving a patient without the ability to see properly is unacceptable. I ultimately requested a refund and will be taking my business elsewhere. For comparison, I ordered the same contacts through 1-800-CONTACTS and they arrived in 24 hours for only a $10 premium. The difference in service speaks for itself.

Updating - I called last Monday (the new and most up to date confirmation to pick up my glasses)…read moreand they of course were not ready. They are not able to track the order in any way so no longer giving me any new updates. I asked to speak to the manager I was working with and was told she would be in the following Monday. Reached out again today and was told again the manager isn't in !!! My next thing to do is report to the BBB as well as look further into what I spent at this location. As of today, July 7th I don't have any information on my glasses.

Though this place is small private clinic, the service is just as good as the bigger chain eye…read moredoctors (perhaps even better). Not that I've ever hated eye doctors, but the ones I had in Oklahoma were never the most friendly people. The second I walked into Memphis Optical, I knew I had an eye doctor for the rest of my college life. The staff were all really friendly, and the doctor had a good working knowledge of everything, and even told me some things that other eye doctors had neglected to mention in the past. The only thing I'm a little uncertain about it the price. The service was great, but after I got my new glasses and some contacts, it did seem a little over what I was used to paying. No biggy, though. I'd rather pay a little more and have my eyes looked after, than pay less and risk getting someone who doesn't know as much.

From the owner: eye glasses for all including petite people- strong Rx- great prices- contacts- bring in your Rx…read more-over 2000 frames in stock-frame less glasses

Friendly. The doctor explained each test and gave a complete assessment of he's findings.read more

I went here because it was close by. Staff were nice and very personable. Doctor is very…read moreknowledgeable. Would recommend to others!!

Love both doctors! Been seeing Dr Koester the past few years and love her. She know exactly how to…read moretake care of my eyes. The rest of the staff is super friendly! I don't work in Collierville anymore but don't mind the drive. Wouldn't think of going anywhere else!

Clean, professional, all the girls are great. Clean,…read moreprofessional, all the girls are right.