Their customer service is awful, they make you feel like a horrible dog parent. They are rude asf…read moreand they tried charging me 3000 for exrays and blood test. I went to Lowville and they were sweet and kind and only charged me 500

When it comes to appointments, exams, and followups, I'm please. Its the medication management that…read moreis frustrating. They will not accept any call in or fax prescriptions from providers like Chewy. The only way to get a prescription filled outside of their office is for the pet owner to snail mail in their authorization form to the medication provider. I believe that Its very clear this is a tactic to manipulate pet owners into purchasing medication through them. it would be of great service to all pet owners if VCA accepted phone medication authorization request from medication providers. Mail in authorization is a waste of money (postage, envelope), time, and runs the risk of the form being lost in the mail. The stress imposed upon pet owners to go through this process is uncalled for, and preventable. This level of burden placed upon pet owners is a bad look for VCA. UPDATE: I Reached out to Ashley, by Yelp.

I will never go back here, for a few reasons. To begin, one of the first visits we ever made, one…read moreof the vets yelled at my husband. We were in the waiting room, with our 65lb puppy, and he was very excited and just wanted to say hello to everyone. We let him say his hellos and then he was told to sit and stay. When giving our dogs commands we use a more firm tone of voice as most people do, the vet yelled across the room telling my husband not to yell at our dog. In a room full of people this was obviously uncalled for and it embarrassed him as well. That was the first thing that ticked us off. Every time we brought our dogs in here, they load them up on goldfish, cool whip, squeeze cheese, you name it. They always come home with diarrhea. I get it, you're trying to keep them distracted, but if you're giving vaccinations properly you shouldn't need to keep a constant flow of terrible foods going to keep them distracted. And if you don't know what you're doing and you do need to distract them, use dog treats so that my dogs don't come home with upset tummies and the squirts. Another thing, this office ALWAYS quoted me at least 80-150 dollars less than the bill ended up being. I asked approximately how much my dogs neuter was going to be, everything included, and they quoted me at $300. My husband went to pick up our pup and pay the bill and it was over $500. Shouldn't you have set prices for these things? So that you can give ACCURATE quotes? Before anybody asks, "well why did you keep going?" I've read terrible reviews about nearly all of the nearby veterinary clinics, and since we started both of our dogs vaccines here I just rode it out and decided to finish their vaccines here. Now that they're finished for at least a year or so, we'll never go back there. To say the least, I wouldn't recommend this vet to anyone unless you're willing to pay more than normal, get judged by the staff, and have puppies with upset stomachs because they feed them a ton of terrible shit while they're getting vaccinated, nails clipped, ears cleaned, etc. I'd also like to add I have NEVER written a review on any app, anywhere, but that's how irritated I was with this place. I actually took time out of my day to let everyone know how much this place sucks. If you've read this far, I applaud you.

The vets and techs at this office are great. But you have to get through the grouchy, grumpy,…read morecondescending, rude woman at the front desk (Sandy) and she makes it not worth going back. It's really unfortunate that an animal loving facility would have such poor customer service you don't want to go back.

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

My family has used Watertown Animal Hospital for generations. Recently, we were faced w a problem…read morewith my 1 and 1/2 yr old grand dog. He was a golden doodle mix who quite suddenly attacked me. I reported this and the response was that he was expelling "sexual energy" and needed to be fixed. No questions about the incident were asked. The next day he attacked my daughter. We were not given proper support or empathy in helping us through this situation w our beloved family dog.

I am 1500 miles from home with my pup, who got a tick bite. I removed the tick last night, but…read morethere was a warm lump this morning and my pup wasn't acting right. I went in and explained our situation to the receptionist, who turned her nose up at me and my sweet pup. She said it would be $200 just to be seen since I didn't have an appointment. I explained that I wouldn't need treatment that I was far away from home and asked again for help. I understand she didn't make the rules... but u want to address whoever DOES make the rules. Really?? $200 to check and see if I had left the tick head in her skin? I'm traveling alone and literally went to this vet facility for an extra set of helping hands to make sure my puppy wasn't ok. I've read through your reviews and apparently I'm not the only person who thinks you're in the wrong business. You don't care about animals... and I sincerely hope you lose business over your inconsiderate, less than helpful attitude. I wasn't asking for anything for free. I was willing to wait. I'm so disappointed in the response I received today when I was reaching out for help. I'm confident you'll get exactly what you deserve in time.

I am very impressed with doctor Robertson and the vet techs with Stella and with all the info on…read moreher condition great job

I brought my dogs here and was upsold on products I did not need (expensive toothbrushes and…read morepaste). Returned months later with a very ill dog and was advised it would take $2,000 to conduct tests. They were nice enough to sell me $350 worth of ineffective medication. My dog soon died and I informed them of this. I was surprised to receive an email from them the following day asking me to review their service. It informed me that my pet's health is their primary concern and concluded by saying something to the effect of "have a nice day and we look forward to seeing you and your pet soon". This appears to be a very cold, disorganized clinic.

Dr Mary has been my vet since I came to her clueless with an 8 week old puppy in 2001. Since then…read moreshe has taught me so much about caring for dogs and keeping them healthy. I traveled from Nevada to keep her as my dogs vet, and more recently Syracuse with the next generation of my dogs. When I had cancer in 2019 and could no longer walk and was hospitalized and then put in hospice, she put up my dogs cost free. She asked to. She is retiring now, and I'm sorry for everyone who never got to meet this great lady, and am likely as sad to lose such a great vet as all those who knew her.