Our vet had closed up shop and we had an older cat that needed to be seen and they got her right…read morein. Unfortunately it was her time and they were very caring and even sent a card in the mail. Great clean place and very nice staff.

I have boarded my boy here, for several years. In the last year, their quality of service has gone…read moredown and their price has gone up. The last visit, they screwed up the dates for his stay, even though confirmed in writing and on phone 1 month prior. But worst of all is they severely over medicated my boy. He has separation anxiety. His normal dose is 1 pill in morning and 1 at night, if needed. They admitted they were giving him between 6-8 pills, A DAY. It took 24 hours for him to even show any sign of life. I waited 2 days before writing this because I was so angry. But in the end, I feel I need to warn people to reconsider before trusting their baby's care with these folks.

I personally would not recommend this vet to any of my family or friends. I don't appreciate the…read moreway they treat the animals (pulling out mats of fur instead of using scissors) and their lack of communication and compassion. I was never told the affects of medications used or the reaction my pet would have until after the work was done. Instead of being met with patience and kindness when I asked questions, I was disrespected and called "overdramatic". I will definitely be looking for service elsewhere.

Amazing veterinary office. Dr.Mary is the best and there is very little she doesn't know, if she…read moreisn't sure she will do her homework. She saved the life of one of my cats who otherwise would have died and was also very gracious during times when our pets had to cross the rainbow bridge. She is smart, kind, transparent , and dedicated to her business.

I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

I can't speak for the treatment of animals but I can speak for the way they treat people. I called…read morefor an emergency visit for my beloved pet and not only were they going to charge me $200 to hold my appointment but I was abruptly hung up on because I had a past due bill I had no clue existed. I was willing to pay said bill and pay whatever needed to be paid to have my pet treated but no, I was hung up on. they must not care about animals very much if they're willing to let a pet suffer and possibly die over a bill from over 20 years ago. again I had no clue it was owed and I was fully willing and ready to pay it in full before they treated my pet. I don't recommend them at all and if I could give less than one star I would. THEY SUCK !

If awarding negative stars were possible, Countryside Veterinary Clinic would be drowning in them…read more This establishment, with its shockingly inept team, provided the most appalling experience I've ever endured. If you care even slightly about your pets, stay far away! When I took my puppy in for a Lyme booster, they mistakenly attempted to administer a distemper vaccine, despite my explicit instructions that only the Lyme booster was needed. This should have been my first red flag to avoid this clinic entirely. The situation worsened when I brought my 9 1/2-year-old Newfoundland, who has had double knee surgery, hip dysplasia, and severe tendon laxity, to the clinic. Instead of assigning her to an experienced vet familiar with complex cases, the front office staff placed her with their newest veterinarian, Dr. Coscomb. While Dr. Coscomb was polite, she seemed unfamiliar with my dog's intricate condition and performed a superficial examination. The real issue lay with the disorganized and indifferent front office staff, including Maggie, Becky, and Ashley. The reception area was chaotic, and their outdated practice of not using computers for prescriptions only added to the inefficiency. I was unable to get any pain medication for my dog at the clinic, and Chewy ended up being far more helpful than this dismal office. In June, when my dog's condition worsened, I called the clinic in tears, hoping to adjust her medications for comfort. The office staff promised a callback that never came. Despite multiple follow-ups, they claimed to have contacted me, but I had no record of missed calls or messages. I had to drive three hours to pick up a prescription, only to find it incomplete because the vet failed to include the DEA number. This forced me to make another three-hour trip for a new prescription, highlighting their incompetence. Lauren Felix, the HR Manager, was shockingly rude and uncooperative. She exhibited classic narcissistic behavior, deflecting responsibility and gaslighting me, showing more concern for her own ego than for addressing my dog's suffering. They blamed me for choosing a distant vet based on false ratings, which only added to their egregious lack of empathy. The clinic's incessant excuse-making is nauseating. They tried to shift the blame onto me for the supposed mistake of choosing them. Their conduct has been nothing short of a nightmare, characterized by lies, hostility, and a blatant disregard for animal welfare. They even had the audacity to send a certified letter terminating our vet-client relationship, accusing me of poor communication, despite their own failings--ironically hilarious, given that I had already made it clear that their establishment was a complete disaster and I would never tolerate their incompetence again. This clinic should have its license revoked for its appalling practices. If you value your pet's health, mental well-being, and money, avoid this clinic like the plague. Report their blatant lies and poor practices to the New York State Veterinary Medical Society and other regulatory agencies. Thank your stars if you haven't yet had the misfortune of dealing with this abysmal establishment. Updated 7/15/2024: I spoke with Lauren Felix, their HR Manager, who refused to help in any way. She was shockingly rude and condescending, even more unhelpful than the rest of the staff. Dr. Coscomb was nice but likely unaware of the situation, as her staff wouldn't allow me to leave a message to get a different pain medication for my dog. This vet clinic should have its license revoked for its blatant disregard for animal welfare. Avoid this place like the plague!!!

I wrote a review detailing an extremely negative experience and copied it on Yelp, Google, and…read moreFacebook. Just be aware that if you dare to write an honest review about Shaggy Dog, she'll sic her friends on you to hound you all over social media and then have them write false positive reviews using pictures of her own dog.

I brought our new rescue in for a nail trim. He was very anxious and not the most cooperative, but…read morehe was treated with patience, kindness and compassion. I was alao even given instructions on how to effectively walk my dog on a leash, and by the time we left, he had already improved. I do not have enough good things to say about our experience and will definitely be back!

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

Hands down the best groomer the only place I will ever bring my babies…read more Mr. Bagel Elsa Binx and Molly would agree. Their team is very friendly, professional, fast and patient.

We have been looking for a groomer that truly loves animals and could properly groom our chihuahuas…read moreand have patience with them. Happy Tails and Tracy have us as permanent customers for our 3 babies.. we trust them without any doubt at with our babies, they looked so amazing, and so cute with the bows for the girls and tie for our handsome boy. From the bottoms of our hearts thank you so much for everything. They are still running around chasing the Kong Balls you sent home lol they love them. Talk and see you soon.

Wonderful staff, super friendly, super nice and super affordable. Very clean inside. They answer…read moreall the questions I had and very professional. I'm so glad I found them. They also do boarding! My dog leaves here so happy and clean. Definitely recommend coming here for grooming needs!

wonderful staff and my pups are always so happy to walk through the front door!! the staff is very…read moreknowledgeable about grooming and daycare needs.