My family of 4 have been patients at Triple Crown for several years. We've been able to schedule…read moreappointments easily online and have rarely had an issue with billing. During tooth emergencies, we've been seen quickly. The team has also communicated well with us about our kids oral health and referred us to surgeons and orthodontists as needed. If you're looking for a dentist and are near this office, I recommend visiting here.

Dr. Mary Shields (Nunnally) presents an image of success -- from apparently needing financial help…read morefrom her parents to start her business to now operating multiple lucrative ventures alongside her dentist spouse, including cosmetic injectables training, WinDM training, Louisville Center for Excellence, implants -- lending to what appears to be a very affluent lifestyle affording a sprawling $2.5M home. Unfortunately, that success does not seem to translate into ethical or compassionate patient care. My experience was marked by what felt like deceptive billing practices, including not being clearly informed that the office was out-of-network with my insurance until after treatment costs became an issue, and a disputed balance of $479.20 turned into collections despite their own failure to file it with the correct insurance company after being informed of their error more than once -- AND after a written dispute was filed. In fact, when written concerns were raised about the quality of the work and the billing issues, the response I received was deflective, dismissive, and condescending rather than professional or solution-oriented. We had services that were not performed to proper standards and necessitated multiple visits but were still never resolved - leaving painful and sensitive teeth that had to be treated elsewhere. She never reached out and never apologized for the substandard care or inconvenience. "Their efforts" consisted of making excuses and minimizing the issues followed by a dismissal letter sent certified mail. It was an unprofessional, shallow response to legitimate concerns -- much like you can see in her response to other poor reviews for Triple Crown Dentistry. The office culture also came across as highly image-focused -- giving the impression that appearance matters more than patient comfort or transparency. (Just visit the FB page) Overall, the experience left me feeling misled, undervalued, and deeply disappointed by a practice that appears far more invested in luxury branding and profit margins than quality services, patient trust, and accountability. The dental work was substandard, dissatisfactory, and rushed -- she's obviously stretched too thin to prioritize quality patient care and responds to legitimate concerns defensively rather than constructively. The over billing practices also raise concerns -- as another online reviewer indicated -- charges were significantly higher than standard for several services, seemingly at the patient's expense. I imagine it lends to the lavish lifestyle. Save yourself the money, frustration, and unnecessary headaches by going elsewhere.

I know the this office had some issues in the past and I myself as a patient had negative…read moreexperiences, more than once. HOWEVER. They have done a 180. I feel safe to express my concerns which were addressed and corrected!!! The new(?) dentist they have brought in is phenomenal! I highly suggest you give this place a shot. I would like to give props to Gretchen, Alma, & Grace. You make this dentist office somewhere I feel comfortable and respected.

Had my first visit today. Staff was so nice and inviting…read more Dr was very knowledgeable and nice. They were quick and didn't push anything on me. Would definitely go back..

My husband recently went to Valhalla Dental Care. He was told beforehand that they accepted his…read moreinsurance and that his insurance would cover his cleaning. A few days ago, he got a bill for $223 for his cleaning. He called, and they told him that he was out of network after telling him it was covered. They said a cleaning was almost $490, so they wrote half of it off. This sounds like a huge bait and switch to us. He made sure that they carried his insurance and talked to them several times beforehand. They also recommended several expensive procedures for thousands of dollars. My advice is to beware of this practice.

I've had a good experience here each time I've been here. Everyone has been friendly and kind.read more

I used to HATE going to the dentist. As a matter of fact, after a root canal that went…read moreparticularly bad, I swore off dentists for almost 10 years. Well, things finally started getting dodgy and I got an abcessed tooth. I remembered seeing Dr. Hamilton's ad in the Banner Gazette, so I gave her office a call. They promptly gave me an appointment and Dr. Hamilton diagnosed and started treating my absess and determined what other pressing issues were on the horizon. She helped me prioritize everything and PAINLESSLY got me back on the path to great dental health. The nicest thing about Dr. H is that she doesn't push unnecessary procedures on you. I have a friend whose dentist has convinced her that all of her old fillings needed replacement. The other thing that I love about Dr. Hamilton and her staff is that they are very gentle with you and do whatever is needed to make sure you're not in any discomfort. They also really care. Dr. Hamilton has called me after a lengthy procedure to make sure I was okay. Overall, I agree with her advertisement - that you're not just a patient, but a friend!

I have just returned from my first appointment with Dr. Hamilton. There is in nothing I could have…read morerecommended to make this visit any more impressive. It is so wonderful to find a doctor, especially a dentist, with whom you can feel that you are receiving the very best care available. You can see that she surrounds herself with staff that are not only professional but have a heart. Thanks for being there for us all!

I had a cap come off. I called as soon as it happened and was given a next day appointment. He was…read morevery apologetic that he didn't have any openings that day. After I arrived I was taken back to my room and assessed by the dental assistant. She was very thorough and explained everything she was doing. The doctor came in and proceeded to evaluate my tooth. He was able to replace the cap and I had no pain or problems since. I appreciate their quick attention to my needs and were able to fix the problem. A office staff came in with a breakdown of the procedures and costs. She gave me the total and my payment options. The expense was a little more than I expected but it was an emergency so I guess it will all be worth it in the long run. I am sorry I didn't catch the name of the Dr that I saw but he was very young and very knowledgeable. I would recommend this practice to anyone.

The worst and most traumatic experience ive ever had at the dentist. My dentist was A.MEUNUER . I…read morehad a failing root canal and needed the tooth to be removed, the tooth was infected so it was harder to numb that normally. The dentist was so rough with me it caused extra pain, was frustrated with me because i wasnt numbing easily . Sent me home & said he cant help. I got the tooth removed same day from my regular dentist which lets me know he wasn't numbing me correctly and should go back to school . Idk if it was cause im black but i never had that experience & was never rude to expect him to act like he did. Ill never recommend this dentist to ANYONE . Go to first care dental pls .

Great dental clinic. They do a great job at dental care. They have teeth cleaning and cosmetic…read moretoo.

Dr. Kennedy and his staff are always professional and very kind. Dr. Kennedy has provided excellent…read moredental care for me for years. I wouldn't go anywhere else.

The dental hygienist, Shelby, Is thorough and very professional. She has performed my prophylaxis…read moretwice and, both times, I have not felt uncomfortable. She explained the different parts of the procedure and spent time making sure I understood how to best take care of my dental health. I will continue to request her services during my appointments every 6 monnths.

Dr Lock and team take such good care of me. They use modern technology along with human interaction…read moreto provide me with top notch care of my dental needs. I wasn't sure if anyone could come close to the care I received from Dr Albers. Thank goodness I was wrong and thank goodness for Dr Lock!!!

Following up a couple years later. Still great service from this office. I love that they have up…read moreto date tech and methods of dentistry. I've had everything from root canal to cleaning here. No complaints about service. They will try to move around your appointment earlier if possible so I check my texts

Dr. Combs and her staff are attentive, knowledgeable and caring. They tell the truth about what…read moreneeds to be done OR not done as far as your dental health. Highly recommend the practice.