Used Limousine Livery for airport transfer to and from hotel in New Orleans for 10 us. This was 2/13/26 and 2/17/26. Great communication. On arrival our driver texted me with instructions on where to meet him in baggage claim. Also what he was wearing to make it easy to find him. He escorted us a very short walk to where the shuttle van was located. He loaded and unload all of our suitcases. Despite being Mardi Gras and many roads being closed he was able to get right to the hotel entrance. On the return trip we had a different driver but still very professional. There was a parade that morning and several streets were blocked. Driver was not able to get right to the hotel entrance but he texted me in the morning and told me where he would meet us, plus was able to get pretty close. Only a short 5 minute walk. Again, loaded and unloaded the suitcases. Would absolutely use them again. read more

We worked with Limousine Livery to arrange transportation to 2 events for our son's wedding this past weekend. There were a number of moving parts throughout the planning. Our entire experience was excellent. SHondra dealt with my many calls and changes as the plans evolved. She was incredibly patient and professional. Charles drove the minibus on Friday and the large bus on Saturday. His communication was fantastic. He contacted me before all arrivals and departures. Everyone had a great experience and arrived on time. I highly recommend Limousine Livery. Thank you read more

Today's car service was terrible. Car was smoking & driver was non-hospitable. Upon arrival airport, driver had non-visible signage and disappeared and not helpful with luggage. Driver was hesitant to open door for us. Upon arrival at the hotel, the driver attempted to discharge us into the street with traffic rather than curbside AWAY from traffic. Prior service has been stellar but today's service was unacceptable! I called customer service while in the vehicle and the representative was less than helpful. TOTALLY DISAPPOINTED TODAY 12/14/23 read more

When planning a recent trip to New Orleans, I was having a very difficult time finding a limo service for an airport transfer. Some of the places were extremely (outrageously) expensive, and others had clunky websites and didn't respond to emails. Then I came across Limousine Livery. The online booking process was straightforward and their prices were very reasonable. They will not charge your credit card until just a couple of days before your trip. Flying into New Orleans, our flight was delayed about two hours, but our driver was there at the airport waiting. Our drivers for the trip from the airport to the hotel and back again were Jeremiah and Eddie. Both drivers were courteous and friendly. I highly recommend Limousine Livery for your limo needs in the New Orleans area. read more

They did not abide by the contract. The party bus was late and caused my wedding to be late. They would not honor the contract and refused to refund the transfer fee as stated in the contract. When I asked them to honor the contract, the dispatch person was rude and hung up on me. I sent multiple emails to speak with the owner but received no resolve. I Do Not Recommend. read more

We had Ethan Elliott as our driver for my daughter's wedding this past March. He had to make several trips between our rental and The Court of Two Sisters in the crowded French Quarter. He did such a fantastic job. He was very professional, and got us to the front door without delay, even having to get in and out with barriers. read more

Absolutely loved Ethan! He was kind and made me feel very safe. Thank you for a wonderful trip to the airport. I would absolutely use their services again. Really appreciate the timeliness, cleanliness, and kindness :) read more

Devon was a total pro! Knew the best routes to avoid traffic. Helped us all week long and had tremendous patience with our big group - and the many stops in NOLA and Cajun Country. Many thanks, LL! read more

I worked with Constance to book a limo to/from an event for my C-level executive team in New Orleans. Working with her was easy, and she was professional the entire time. We had two last minute visitors join the group, and Constance accommodated the change without hesitation. I wasn't there myself. I was informed by the team that used the limo that the driver was great and the limo was clean and comfortable. Livery is one of the best priced limos in New Orleans that I have found as well. read more

Administrative staff was polite and efficient and sent out emails confirming the logistics for the transportation. The driver showed up on time and took care of the passengers and went as far as walking all of the women one by one with an umbrella as it was storming at the time of the drop off. I would use them again and can recommend them to family and friends. read more

They were great. They brought my mother to the airport for me since my family was on vacation. My mom raved about her Driver. She had a woman named Dora (May have her name wrong?). She was very professional and made my mom feel at ease. I did the booking online and it was simple and easy. We will definitely use them again! J Graffeo read more

Tony was a great driver (chauffeur). He's nice, friendly and we had a really nice conversation the entire ride. He texted me when he arrived so I would know he was there and knew what car to look for. I was happy that he arrived early too. I would definitely use this service again! read more

Limousine Livery provide awesome service at affordable rates. We've used them for a coropate event and a wedding and all I can say is Wow! Highly recommended limo company in New Orleans. read more

Great to between the airport and hotel. We rebooked for the return as well. Friendly and helpful for City tips! Clean vehicles and safe driving as well! read more

I booked an airport pick up via email and it was incredibly easy. The pricing and communication was very straight forward. After some research, I quickly discovered that it was one of the better priced limo rentals in the area. I was able to surprise my group with a beautiful, clean and comfortable limo van. My favorite part of this experience happened after we were dropped off and were in our house. I got a call from the driver saying that one of my friends had left a scarfs in the back. the driver had checked before he pulled away. I was so pleased with this experience that I called and booked a standard van for our return trip to the airport. read more

I really can not say enough about how great our driver, Corey B. was. He was SO great that I reactivated my Yelp account just so I can leave this review. I was planning a surprise engagement for my now fiance that ended with a driver driving us 3 hours to the beach. I was a little nervous about riding 3 hours with a driver I did not know but Corey could NOT have been better. Corey waited and watched around the corner as I popped the question. As soon as he saw everything go down - he perfectly timed pulling the car around, opening the doors and handing us champagne. He was as professional as could be the entire ride and treated us like royalty on this special day. I can not imagine it being any better of a ride and we were so lucky to have Corey as our driver. The booking process was very easy and Chandra that helped me out was also great! I could not recommend Limo Livery more and would request working with Chandra and Corey! read more

Staff from behind the scenes to the drivers were amazing. They really went above and beyond to make our wedding everything we wanted. Great customer service, great service from the drivers. Cars were clean and well taken care of. I'd highly recommend them and will be using them anytime I need a limo/car. read more

We used them again this past month and the service was great again! the only reason I gave 4 stars instead of 5 is that the company needs to give the drivers a crash course on how to operate the sound system. They have an ipod hook up but for no directions on how to use it.... if only it were plug and play it would be perfect. read more

I booked Livery Limousine to surprise my girlfriends with luxury transfer to our hotel on a girls' weekend. We had never been to NOLA, and I wanted to make the trip as fun and memorable as possible! We had a really hard time finding our driver, and in fact I had to call the company in order to find him! He did have all of our names on his iPad, which was a fun touch once we found him! The driver was nice enough, but I was SO disappointed with the limo! The inside of the limo was is TERRIBLE shape! The air vents were broken, none of the controls worked, and there were DIRTY paper napkins crumpled up on the floor. It was so obvious that they hadn't even looked in the back after transporting the last party. I was also told at time of booking that there would be a "stocked bar." There were two dirty decanters that were refilled with cheap bourbon and vodka. To drink from, there were only change glasses (some dirty), and the only mixer was water. We actually had him pull over at a gas station to get something drinkable so that we could have a "cheers!" Because the driver was willing to stop so that we could get other drinks and we now have a funny memory to laugh about, I didn't complain to the company. However, I would not ever recommend their service to a friend, unfortunately. I expect better for the $150+ I paid. Honestly, I would have expected better for much less. read more

I was facing a conundrum...New Orleans does not have public transportation (don't argue with me on this one), and we don't really have Uber (or this one, either), and I had 14 individuals coming in from out of town to cart around for four days. On a non-profit budge. That's a problem. Solution: Limousine Livery. I was a little surprised by the pricing (I mean, I had never booked a van service before, so I didn't have anything to compare it to), but I was also getting pretty desperate. Like, called the bus driver who used to drive us to sorority functions oh-so-many years ago desperate - my friend who gave me the driver's number actually said "I didn't find an obit for her, so you should at least *try* calling her." Anyway, back to my story. Booked Limo Livery for about nine transfers, and only the first one had a (pretty big) snafu. So I give them a four. The coordinator was really responsive and helpful, and the drivers I had a chance to meet were very nice. I had a feeling of dread, however, when the first scheduled pickup was about 20 minutes late, so that all but one of our guests ended up cabbing it from the airport. We were on tight deadlines all weekend, so that stressed me out big time. The rest of the transfers were en pointe, however, so all's well that ends well, right? read more

Ya I'm a fan. My driver Derrick R was nice. He was early and waiting for me at baggage claim (which I didn't think was the plan so that was a nice surprise). Actually however I'm not sure it mattered that he came in. He didn't offer to help me with my checked luggage. In any event the ride was smooth and the Lincoln car was newer looking and clean. Two free bottles of water were provided. All in all I would definitely use this company again for stress free transport from MSY. I booked it through Limos.com and this process went smoothly. read more

We booked this service for transportation to and from the airport for our trip to New Orleans. We had a late night connection in Houston. We missed that connection ending up having to stay the night in Houston with a 6:30 am flight in the morning. We immediately contacted the company to explain why we needed to cancel that evenings ride and to schedule another for our morning arival. I was told that because we missed the two hour notification requirement we would be charged full price for the cancellation and full price for the morning pickup. $140.00 each. The flight time between Houston and New Orleans is 60 min so there was no way we could give them a 2 hour notification. I consequently cancelled the morning ride and the one that was scheduled for the end of our trip. I will never use this company. I only gave them one star because I couldn't post a negative rating. read more

We used the trolley car for our bridal party for our wedding last weekend, and they did a wonderful job! I had no issues whatsoever, and our driver was friendly throughout the entire night, as well. They were everywhere they needed to be at the specific times I asked, and all of my bridal party raved about the fun and original transportation that was provided. I will definitely use them again if need be! read more

Needed a limo for out-of-town guests attending my event on short notice. After a few email exchanges, I was connected with Scott and he ROCKED that ish out. Could not have been less stressful and more economical! I know who I will call from here on out. Thanks again! read more

Very Professional and the Chauffeurs were wonderful. Booked a Limo and Charter Bus for my Brothers Wedding. Both Chauffeurs Tki and Tracey were wonderful. It was raining and both guys made sure all of the guest on the bus got into the venue without getting wet. They personally walked each guest to the door with their umbrellas. They made the night much easier. Thanks guys.... read more

We had a fantastic experience with the Limousine Livery. Our driver, Byron, met us promptly at the airport and led us to the limo, which was very luxurious, clean and came with a fully stocked bar - ice, spirits, mixers, glasses. The best part came later, though, and this is what really set Limousine Livery apart for me. After we had been dropped off at our hotel, I realised with horror that I had left my iPhone in the limo. Panicking, I called the company HQ half an hour later, only to be told that Byron had already found the phone and was on his way back to our hotel to drop it off. Without my even needing to call! I was due to go out for dinner that night so wasn't able to wait for him to arrive, but felt I could trust the company's word. Sure enough, the phone was waiting for me at the concierge desk when I arrived back. Such a relief, as it contained sensitive work information as well as my own personal data, and thanks to LL's efficiency its return was instantaneous. Limousine Livery, and Byron in particular, really went above and beyond - would use them again in a heartbeat! read more

Ordering service was simple, drivers were on time, polite, and accommodated our passengers needs to make our event a success! Highly recommended! read more

Someone from Limousine Livery contacted me for more information after reading this review, and I give them credit for being professional enough to want to remedy the problem - hopefully our experience was just a fluke, and good for them for trying to make sure it doesn't happen again. read more

This company single-handedly ruined my wedding day. I wish there was a way to give them zero stars. We booked Limousine Livery to provide limo services to our bridal party, and two separate passenger vans to bring our out of town guests to our wedding venue. The total value of the services was around $2000. The day before the wedding I called and confirmed each and every vehicle, and all the pick up/drop off times and location. They pre-authorized my credit care for the full amount the day prior to the wedding. On the day of my wedding, they were over an hour and a half late to pick me and my bridesmaids up for pictures prior to the ceremony, which made us short on time to take all the pictures we wanted. However, the real issue occurred at the end of the reception. My husband and I went to make our exit but NONE of the vehicles were there. We ended up being driven home by a friend who wasn't drinking. All 250 of our guests were left completely stranded at our venue. THANKFULLY, the Hotel Roosevelt sent a fleet of cabs over to pick everyone up. We were completely mortified that our guests (especially out of towners) were promised transportation to and from the venue and then left to fight for cabs to get back to the hotel. Customer service was completely unconcerned with their error and claimed they didn't see our reservations, despite the fact that the reservations were confirmed the day before and there was a hold on my credit card. Even more frustrating was that our wedding ended on such a horrible not. Our families and bridal party were stuck at the venue for over two hours after the reception ended making sure that every guest got into a cab. Meanwhile, my husband and I spent a good chunk of our wedding night on the phone fighting with these people. It was such a horrible way to end our otherwise beautiful day. They didn't end up charging us on the wedding day, which was likely due to the threat of a lawsuit had they actually done so. Also I am not sure what they would have charged us for since basically no services were provided. However, two months after the wedding they ran my card without authorization for the full amount "in error". This was eventually corrected but required me to take time out of my work today to rehash this fight with them. The ONLY positive thing I can say about this company is that the driver (Paula) that eventually picked up me and my girls was very sweet and did her best to maneuver around the city to get us to our venue on time. I don't fault her for the fact that she works for a poorly run and incompetent company who obviously has no problem taking customer's money without providing the services as promised. read more

I honestly think that someone working for this company used my credit card to purchase tickets to an event. I hadn't used the card for anything else and it wasn't a random hack. Someone had all the details--everything they needed to purchase something--card number, billing address, security code, expiration date. It wasn't a random hack. And this is the only merchant I gave those details to. I have had a great experience using this company for the past two years and I don't in any way believe it to be dishonest, but someone working there is taking advantage. read more

Buyer beware with this company! The negative Yelp reviews seem to have a way of repeating themselves. We rented a SUV limo from Livery to take us from New Orleans to LSU for a football game. We were promised a luxury limo of which they have two different brands in their fleet. They over-booked their limos and rented a mid-sized SUV for us. We were a group of 4 with one passenger in the front seat next to the driver, two in the captains chairs and the 4th crumpled up, knees to chest like a 50 year old contortionist in the back "mini-row". They charged $1000 and gave a $150 discount when I complained. Under the circumstances and the brutal ride each way, I was willing to pay for the driver, gas and rental of the vehicle...more like $500. There is no question Livery decided to send a substandard SUV, not what they promised or advertised. They should not have made any money on this booking. If you are going to risk dealing with this company be careful, they lack the basics of integrity and fair dealings. read more

This company gets no stars from me. What happened? We reserved a 20 passenger Hummer weeks in advance of our wedding. What shows up? An RV. Yes. An RV. Apparently they double booked the Hummer and instead of calling to notify, they made do with what they had. The RV was nasty/dirty with dirty glasses in the sink from the previous party. I was 45 minutes late to my wedding thanks to the driver being late and because of that I had to get married in the rain. City Park at 6 pm was sunny. City Park at 6:45 was a downpour of rain. The thousands of dollars I spent on photography? Wasted. Almost an hour was wasted with me sitting in the hotel lobby waiting for something other than an RV. Daylight photography hours. I had to call the company 3 times in order to get some action on refunding our money for the Hummer we never even saw. Thank you to Candice for finally attempting to make it right. Please if you are considering this company for a special event, DON'T. Taking a cab would have been better than dealing with the incompetence from the booking staff to the "manager" I had to repeatedly call. read more