I hate to leave a negative review, but it's been over 6 months and needed a follow up with Dr. Lin + PCP about my MRI results. Dr. Lin is a competent doctor, but his entire office appears completely unorganized. We've got files on top of files, papers everywhere, and staff looking stuff up on Google. Has anything changed within the past 30 years since then? The office aesthetic is Asian immigrant parent clutter. My pcp authorized a visit to a neuro due to my battle with my sinus migraines. A ENT doctor recommended for me to see a neuro since the Imitrex he rx me was better suited to treat my symptoms. I already have my CT results read to me by the ENT and brought it with me to my visit at the neuro. The wait in the office was long. The assessment from Dr. Lin was typical of a neurologist. I told him my symptoms and gave him my CT results where he's like "yeah your ENT kinda sucked, I'll authorize you an MRI." 2 weeks passed and I get no word from my insurance. Turns out they never authorized it when I called back to follow up. I did my MRI sometime in March and was expected to hear back from Dr. Lin to go over my results. We're in September, and nary a word was said. Please retire man. Enjoy life and go travel. read more

Just went in circles with lady who picked up phone. Took almost 5 minutes to identify despite giving name and birthdate several times. Requested for results...long story short, she was clueless among other things. Simply unprofessional and incompetent read more

Red Flag Warning! I had an extremely disappointing experience with the receptionist. I was simply trying to ask about their schedule to find a time that would work for me, and instead of helping, she rudely told me to "find another doctor"--not once, but repeatedly! She didn't even wait for me to say when I wanted to book. Completely unprofessional and dismissive. Save yourself the time and frustration--don't bother calling. Check the other reviews here too... I wish I had read them first! read more

Got the referral from the Family Doctor and just try to set an appointment. Tried over 10 times and the office phone number alwas send to a voice mail box which is FULL and can no longer take message。 What a joke! How can an organized medical office without a live phone connection？ We are asking our PCP to give us another referral. Not recommend at all. read more

Scheduled a 12:45 pm appointment and find out the doctor didn't bother to show up. There were patients waiting that had morning appointments. The nurse was asking for $150 up front even though I had proof insurance. This is not a medical professional. It's a garbage company. Doctor should be penalized for being so irresponsible. read more

I came in at 10am since that was when I was scheduled. I made this appointment 3 months ago which they stated that they were booked until January. Its crazy how someone can be fully booked for 3 months! I came in for a headache since my family doctor referred me to here. I waited until 11am to get in and I was the first one waiting at 9:30am to ensure I was the first one there. When I came in, I had to wait an hour just to get seen. I thought my appointment was at 10am which it was when I checked with front desk but Dr. Lin was running late. Very punctual Dr. Lin.... The front desk sat me in the patients room and she told me to sit then she prompted to leave. I sat on the patients bed for a few minutes and as she walked by, she said to get off the bed and to sit on the chair. Then she said people in American sit on chairs and not beds. This baffled me since first of all, I am from Philadelphia. You can't get anymore American than that! I am going to assume that she thought because I spoke perfect Cantonese, I was not from here. Seriously, that was just racist. Dr. Lin finally came in at 11:15am and he talked to me for roughly 5 minutes. Then he gave me antidepressants specifically amitriptyline. EXCUSE ME DR. I AM QUITE HAPPY WITH MY LIFE THANK YOU. Overall, Dr. Lin and his staff are unprofessional and if you come here for a headache, you'll walk out worse. 0/5 read more

appointment time review.. Be prepared to wait and wait and wait.... i came with my dad for a 230pm appt, and they werent seen till 4pm.. Keep in mind my parents had been there since 2pm. Pathetic, and the lady in the front desk was rude when i asked her how long before he would get seen. I wouldnt recommend on this factor alone. read more

THIS DOCTOR AND HIS STAFF ARE INCOMPETENT. I would not recommend this doctor to anyone even if my life depended on it. Due to Covid I understand that some businesses aren't doing in-person meetings. With that being said. I have been suffering from my medical condition for months. Dr. Lin authorized for me to get an MRI, the authorization took months... MONTHS! After the initial MRI. Dr. Lin agreed that we should do another one. This was in July. It is now September and not only did he not authorize it, for some reason he cancelled it. I called my PCP and they said everything was fine on their end. I decided to call the staff and see what was going on. They were as unhelpful as Dr. Lin has been. When I asked if they would be able to ask Dr. Lin to call me. They blatantly said, "No, he will not be calling you back." Not even for a patient in need?!?!? read more

Absolutely unprofessional. I don't know if it's the staff that is incompetent or the doctor or maybe both. Seems like they just overbook all their appointments and hope for the best. Had to take my mom here for an appointment at 1pm. Had to wait over 1.5 hours before being called in. Complete waste of time. read more

been coming to Dr. Lin's for ages since i was a kid, he's a nice old man who will ask you about your work and life and try to get to know you, he deserves a better rating imho also, if you miss your appointment time, be prepared to be called an hour later because his office is always packed especially on saturday when they open till 1pm read more

Wow! I have been here since 9am, it's now 10:20am, no sign of the doctor. The staff is extremely rude. A nurse Elena strolls in around 10am, and a patient asks "you come in at 10am but tell us to be here at 9am", and the nurse replied "you don't pay me, it doesn't matter what time I come in". WOW! Your staff is a direct reflection on you and your practice. I havnt even meet the doctor yet, and already I have a bad taste in my mouth. Update: Saw the doctor, and surpringly he was really nice and straight forward!" read more

Horribly unprofessional. Don't come here if you like your time wasted. I waited three weeks for an appointment and they told me the doctor was only doing phone consultations, but they told me they could reschedule me a few weeks out when that he was in. Lo and behold the doctor wasn't even in. read more

I had to wait 2 hours even with an appointment. I had hopes that I was going to get some help with my sleep disorder. After my chest hurting, feeling tired, not getting an apology for the long delay, and being anxious he only seen me for 5 mins just to prescribe me medicine. Covering up my problem with medicine doesn't solve it. I wish he would've done more tests. He was at least a nice man. It was a waste of time. The place is packed. I didn't even get a diagnosis. I had to call a month later to ask what was my diagnosis. read more

My one-star review for the Neurologist Dr. James Lin and his office pertains to a visit I had for my sister for a nerve test to diagnose for unknown mobility issue with her right leg on Wednesday, August 21 @ 2:00PM. The source of my discontent is due to three areas: the doctor, the staff and the poor communication between the two. We arrived early to our appointment to fill out the expected insurance forms and medical history typical of all doctors visit. The doctor was MIA. It was easier to find good service in the SGV @ Chinese and/or Vietnamese restaurant than locate the doctor. He was an hour and 24 minute late and mind you, we arrived EARLY! I asked a staff for a doctor's note to excuse me from work. Staff told me to ask the doctor for the note. I asked the doctor for the note. Doctor told me to ask the staff. Married people don't get this confused over arguments... -_- I asked to forward the findings of the visit to three additional specialists to help craft my sister's care and recovery. He was willing to forward it to the primary-care-physician that recommended us to him. Apparent they know each other. Birds of a feather... and upon visiting either one, it's apparent they have the same lousy process and approach to patient care. I have to arrange more time off work to pick a different neurologist to provide proper medical attention to my sister. This whole experience has been as pleasant as getting a divorce-- a joy I have yet to experience but my tarot cards hints at frequently. Use only Dr. James T Lin if you cannot find another Neurologist. read more

Okay doctor. But expect to wait 1 hour after your appointment time to be seen. It always happens. Office staff is moronic and every time I have to call in - they ask the same redundant questions. Each. Time. Example: Me: Hello I would like to reschedule my appointment. Office Staff: Are you a new patient? Me: No, I am rescheduling an appointment I made. Office Staff: Have you been here before? Me: Yes, I am existing patient. Office staff: What is your name and birth date? Me: Joe Smoe and 3/3/1999. Office Staff: Please hold. Silence... Office Staff (different person): Hi how can i help you? Me: Uh, I want to reschedule an appointment. Office staff (different person): Are you a new patient? Me: No, like I told the person before I am not I am just trying to reschedule an appointment. Office staff (different person): What is your name and birth date? ................................................. WHYYYY?? I have to continue going here cause I have no choice really, but I am going to leave this review here cause I hope they will read this and one day use deductive reasoning. read more

I will never forget this doctor who my grandpa saw. He was always coughing and went to see LIN, LIN only prescribed him cough syrup that was useless. My grandpa had pneumonia under his care and he didn't even find out because he didn't bother doing much. It's common to have pneumonia when LIN knew of his preexisting condition, but still didn't bother looking more closely. Because of LIN, my grandpa ended up at the most horrible heartless nursing home ever on Garfield and Emerson. Thanks a lot LIN. read more

Not deserve a star at all!! Horrible, horrible place!! Dirty office, unorganized staff, doctor unprofessional, careless about patient well being, the wait is too...... long, office equipment is dirty and cover with dust, patient room unsanitized, horrible bad side manner. The office open at 10am, staffs come L-A-T-E and even doctor come L-A-T-E.... "VERY LATE", and we had appointment at 10am. Doctor charge $35 just to fill out paperworks, doctor sure know how to make money out of patient! And is so very true.... doctor only see patient for 5mins and just prescribe medicine. I DO NOT "R-E-C-O-M-M-E-N-D" anyone or anybody who bring their love ones there for his care!! read more

The Dr is great. The staff is the ones that suck. How do you open up a clinic and no staff to process patients . They are not trained nor are they knowledgeable in what they do. I speak for experience since I work for a Non profit .. we strive to deliver Quality Care Without Exception... read more

It is impossible to reach through this office to make an appointment for my elderly parent. I started calling since 10am and the line was giving busy tone. Finally reached through then I was put on hold for 38 minutes and I am still on hold.... read more

I can truly say that the doctor was good but as far as the receptionist she was something else she's very unorganized she doesn't seem to have any people skills nor those she acknowledges the patients and they should, the other staff seemed ok but overall the experience with the receptionist was terrible read more

My uncle had a stroke on 4/15 and was referred to follow up with a neurologist with in 3-4 weeks after he was released from the hospital. When I first called they gave me the appointment on 5/19 which was reasonable timing. One day before his appointment they called us to notify that we had to reschedule due to the office closure. Which we understand with everything going on with COVID-19. I expressed my concerns and that it was really urgent for him to see the neurologist as requested from the hospital. Due to the pandemic we figured this is happening everywhere so we rescheduled for June 16th. The receptionist assured me that they were going to open on June 1st and even told me that if they had any cancellations they will call to see him sooner. Even though all this had happened they seemed very rude every time I would express my concerns it's as if they did not care for the patients. Well to our surprise ONE DAY before his appointment they call us to notify us that the DR decided to open until July. Yet again we are being notified of this on June 15 ONE day! Before his "appointment". I asked the receptionist why did they not notify the patients before if they knew that the office was going to be closed for the whole month. She right away became very rude and said they could not call all the patients. The neurologist sees patients from 3 pm to 5:30pm. How long would it take to call the patients and notify them. We have again lost 2 weeks when we could've looked for another neurologist. Now I see all these negative reviews on yelp and I'm definitely changing his neurologist. These people are extremely rude and we have not yet even been to the office. Not once since the first time we called have they been polite or caring for the patients. They are ridiculous, people like this should not be allowed to work in a clinic, the majority of patients are elderly and this is the type of people they have to deal with!!! read more

We had an appointment at 10:30 and was not seen till 12:30. A lady walked in said her appointment was at 11:30 and that she had a ride waiting so they took her in before us. Doctor didn't show up till after 10. Doctor is nice but his staff is really unorganized. People that were asking how long till they see the doctors were asked if they wanted to reschedule. Even if they had been waiting for over an hour already. read more

It was a bad experience i waited for a long time. I asked one of the receptionist how much longer she said one person ahead, but i was there before they got there. My appointment was at 3:15 called my name til 4:55 waited for doctor about 20 more minutes. The doctor was nice and did my check up. I just think that the receptionist need to be more organize and polite with patients. read more

If only I can give this place zero stars. First of all we come early for our appt so we can be in and out. 2 hours later we are still waiting for the dr. Supposedly he has an emergency at the hospital and is on the way. 30 min later still waiting. This place is a joke. Patients are waiting and no sign of dr nor an apology to the inconvenience. I would never come back to this hell hole if it wasn't for my parents dr. read more

I've been seeing Dr Lin for about a year and a half and Iam extremely happy with his service.Dr Lin is very patient, caring and knows his stuff. He takes the time to explain what's going on and what to do about it. Wait time at the office is about 15 minutes and the front office girls are very friendly. Highly recommended Neurologist in Los Angeles area. read more

Low Yelp star-rating fully deserved. Waited over a month to see the doctor, when I finally got there I found a worn and dingy office, filled with advertisement for Dr. Lin's varicose-vein surgery. I found this puzzling since the doctor is supposed to be a neurologist. After checking in at the front desk, the receptionist told me that they had no record whatsoever of my appointment! I've never seen this in my life... I had made an appointment over the the phone a month earlier and I had been given a specific date and a time and instructions. Yet they had no record of it anywhere! They told me to wait, that they were gonna try to fit me in. At that point I wondered if they had the CT scan results that my doctor had faxed over weeks earlier. Of course they didn't! So I called my regular MD and asked him to re-send. Basically, these people lost my appointment AND my medical records! That was a first for me. When I finally got to see the doctor, he did a quick exam and told me "we may never know what the cause of the problem is". Spent 4  hours at the office waiting and filling forms for this. Stay away from this place! read more

As usual all chinese doctor does not go by the appointment time. Always at least an hour to 2 hours await time. And Dr. Lin office use open format. Their office entrance is always open. Also the door to the patient room is open and the patients room door is open too. So you can hear what is going with other patients . No privacy at all. read more

Huh, I thought the whole reason of making an appointment is so that when you get there you'll be taken care of immediately instead of waiting for an hour and a half. If I knew I was going to wait for an hour and a half, I might as well be a walk in. Service is incredibly slow here. read more

I wish I could give 0 stars! My goodness the customer service here is horrible. I completely understand that it's a long wait at any doctors office. BUT when people that came in 20 minutes after you start getting attended before you, that's going to piss anyone off right? Anyways, an hour and 30 minutes later i finally get called up. The receptionist then starts helping someone else right in front of me. Didn't ask me to wait or say she'll be right with me. Just completely ignored me. When she was done with the lady in front of me she sits back down like she never called my name! When I asked her if she's gonna attend me she said she forgot. Just when I thought that was bad enough.. The other receptionist stares at me and starts laughing. So rude!!! This place needs to hire professional and educated people with manners! Mind you, I'm a new patient. Way to give a first impression... Never coming back. Too bad I couldn't even meet the doctor!! read more

I'm currently sitting in the doctor's office. My appointment was scheduled for 11:15. At 12:45, I got moved out of the waiting room and into a patient room. It's now 1:15, two hours after my appointment. I still haven't seen my doctor. If you're running that far behind at lunch time, tell the patient to go have lunch and come back. The doctor himself is fine, but he's overbooked. read more

In sprite of the waiting time in the office,( which I understood as the doctor's schedule) for me, as the first time patient in his office, he is such a irresponsibility doctor, he only check my blood pressure, check my heart by his stethoscope, asked me if I got good sleep (my answer is good but sometime not very good), he issued the prescription on blood thinner and sleep pill for me and not even asked me to do furthermore test and not checking if there is any information from other source for his reference. I will not take any more appointment with him. read more

My appointment was at 12.45pm, I wait til 1:20pm to see the doctor, he seemed in a hurry to leave for lunch and don't even listen to me, just throw me a prescription I don't even know what is that for, don't even let me know whats causing the problem, very impatient doctor, I thought this visit he could at least give me a test or an order of MRI, he don't even listen, just write me the prescription and left, the whole visit just 5 mins, what a waste of my time and money. read more

Went in with my mother last week for her appointment. The Chinese girl with a strong accent in the front desk was very rude. i felt like she didnt want to help me because we were hispanics. i know english but then she ended up calling girl from the back. the girl was very attentive with my mother. i think her name was ileen or irene. she spoke english and spanish and explained everything to my mom in english. I dont know if this is a racist matter or the chinese girl has no work ethics or she probably didnt even to school for Medical assistant. i wanna say thank you to irene or ileen because she knows how to treat the patients. read more

horrible office, so dirty. starbucks is way cleaner. the walls are so dirty, even the glass on the reception desk is dirty. when i walked in to the doctors room the head cap for brain stuff was laying on the sink faucet next to a used syringe drying out on a paper towel next to it. i said what meds i hated and didnt want anymore i just wanted an mri and that i felt like i had brain damage. the doctor tapped on my knees and checked my reflexes, and said that i am "too pretty and young to have stress and migranes." i told him i have been working with toxic chemical for the past 9 years and my aunt died of brain tumors when she was 39, im 32. i begged for an mri and no meds, he said i dont need one but will try to see if my insurance will approve it. he got fustrated. gave me a script and left, didnt even tell me what it was for. went to the pharmacist and they said it for for a med i told him i had already tried and didnt work. ultimate fail and waist of time and money. i should have just gone to the er. read more