I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be prepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed. read more

This office needs serious improvement in how it handles disability paperwork and patient communication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed. read more

I have seen Dr Yau on a number of occasions for various medical issues. In one case Dr Yau was able to expedite delivery of life saving medications to me. Literally saved my life. One of the things I love about Dr Yau is the time he spends with you and that he pays careful attention to everything you tell him and reviews your medical history thoroughly. Additionally Dr Yau is a total care provider. He looks at your health and wellness for current conditions, but also preventative care. I drive all the way from Ventura County to see Dr Yau as he's so attentive and precise. He asks about issues I would have never thought of and is always spot on in his diagnosis. The office staff and other clinicians are outstanding. They are so kind and helpful. The office is clean and well appointed. It's actually calming. I want to make one point that people need to understand after reading some of the previous reviews. Dr Yau and the other clinicians take their time. They don't take short cuts or treat you like just another appointment like so many other Doctors do. iCare Medical group isn't just a name, it's a culture. They truly care. If you want fast, in and out care with no attention to detail or personal service you should probably just go to an urgent care. I don't like a Dr or medical group that seems like a MacDonalds drive through. I want a Doctor who cares, takes time to listen to me. It's worth the wait for top quality care. read more

This review is for the Rowland Heights location. The facility itself was clean, and the nurses and PAs were attentive and professional. Tim was especially thorough and very considerate -- I truly appreciated the care he provided. Unfortunately, my experience at the front desk was not as positive. The receptionist was not very kind, which made the experience feel uncomfortable. First impressions matter, and I hope the team considers placing someone in that role who reflects the same level of kindness and professionalism as the medical staff. read more

Waited over an hour and was only seen by a nurse practitioner, not a doctor. The diagnosis felt rushed and unprofessional. Communication was very difficult due to language barriers, which made the visit frustrating and uncomfortable. Overall, this clinic did not meet basic standards of care, and I would not recommend it. read more

DR EDWIND YAU"s team is famous for expertise, compassion and thoroughness Dr. Tim Chen in particular explains medical situations clearly & confidently, giving me a sense of trust & reassurance. Besides he is always ready to help and provides follow up actions as needed. He has great bedside manner. Staff such as Peggy and Ryan are recognized for their kindness & supportive care, contributing to a positive overall experience. read more

This is for the service I received from the front desk while trying to register as a new patient. To register, they tell you to text your information to a number. I called in to check on the process and the girl said they never received my information and for me to text a different number than the one they gave me. I was trying to understand why she was giving me a phone number was different from the initial one and heard the girl on the phone sigh and mutter "omg" under her breath. I told her that was rude and unprofessional and she literally hung up on me and when I tried to call back, they never picked up until I called from a different phone number. Just an incredibly unprofessional experience with their front desk rep who was unable to explain why my information was never received. They definitely need to work on training/hiring front desk that are happy to be there. read more

First time visiting the office. Nice and quick service! My provider Tim was attention to detail and get all my questions answered in a professional manner! Highly recommended! read more

Excellent care and attention! I am so impressed. The top.dr in so California and I couldn't ask for better care! read more

I was seen by Physician Assistant (P.A.) Linda and I couldn't be happier! She checked all my vitals, read my bloodwork report and explained it in detail, recommended helpful tips, suggested I do my yearly checkups and provided a list of different doctors to get all my specialty screens in the area. She refilled all my medications that needed to be filled, took care of my husband's requests for a surgery and checked in with me by personally calling my phone when she had a question to find out more details about certain topics that were unclear. It was a very good experience to see that the whole office staff work together with the doctor, P.A's and patients. It is clear to me that P.A. Linda and staff work very well with the community and are very involved with their patients. I recommend seeing P.A. Linda...and did I mention that she is young and very knowledgeable?!!! She's amazing! read more

An excellent Medicare group in Los Angeles, most working Medicare people are young, polite, warm, and multi-languages. I think this is a number one PCP: EDWIN YAU. Keep going to serve and keep people healthy. read more

Edwin Yau, MD - iCare MD Group - Contact Intermation - Family Practice Near Me - Monterey Park, California

I really hesitate to write this review because our NP, Tim Chen, is top-notch fantastic. But what is ruining the experience for me and my husband is the ladies in the front office. I feel totally ignored by them every time I request administrative/billing items from them either through email, text, or phone call. It's like they take my call and then disregard me right after we hang up or delete the emails and texts that I send them. As an example, I must have asked for an itemized invoice for a simple copay for nearly a month now, and I still have not received anything. I don't know if it's because they don't understand English or if they don't know how to triage their work. Either way, I am this close to changing PCPs even though we love Tim. read more

I would not recommend this place for anyone who values their time. I was reluctant to write this review because their NP, Tim, is great and thorough. This is my second year with this office and I have never met Dr. Edwin Yau. It has either been the PA, Sally, or the NP, Tim. Definitely not a fan of Sally's bedside manner. If you start asking questions she'll arrogantly make it seem like you're wasting her time. After today, I had to write a review. I've been sick and requested for a telehealth appointment so I don't get anyone else sick. For the first telehealth appointment, they were supposed to call me at 5:30 but I didn't get a call till 6. Today, I made another appointment because I'm still sick. They gave me a timeframe between 4-6. They never called. I've paid my co-pay because that's the first thing they send you when you call them for a follow up. They're quick to collect your money but not quick to provide service. Can't wait till next year so me and my family can change our provider on our insurance. read more

Dr Yau is the best family doctor I ever encountered. He always takes his time to listen my concerns and gives me the best options to improve my health and lifestyle. read more

I wanted to take a moment to express my gratitude for the exceptional care exhibited by Tim Chen NP during my recent visit. His kindness and compassion made me feel at ease throughout the examination. His thoroughness and attentiveness ensured that all my questions were addressed, leaving no room for any concerns. I haven't come across someone as genuinely nice in quite some time, very happy to have found this place! read more

Shows concern for patients. Answers questions patients may have. Empathetic. Straightforward

I love the care im getting at icare! Dr Chen is a great doctor. The doctors listen and take time with you. The staff is very nice.

I am truly grateful to Dr. Yau and his entire team for the exceptional care they have provided for my elderly mother. Dr. Yau listens patiently to every concern, no matter how small, and addresses each one with kindness, empathy, and compassion. He takes the time to answer all our questions clearly and offers thoughtful, effective, evidence-based solutions tailored to her needs. We always feel heard, respected, and fully supported under his care. If you're looking for a doctor who is compassionate, highly knowledgeable, and genuinely invested in your well-being, I can't recommend Dr. Yau enough. We feel so fortunate to have him guiding and supporting my mom's care! read more

Dr.Yau and his staff are awesome. Dr Yau is very knowledgeable and caring. Our visits are always smooth and he personally follows ups. Best part is they are accommodating. read more

Dr. Edwin Yau's iCare Medical Group is one of the few clinics in the San Gabriel Valley selected as a government designated vaccination center. You can make an appointment to get your Covid vaccines and booster shots now! My Mom received her Moderna booster shot there. My Mom is now being cared for by Dr. Yau, who is her family practice doctor. She has been under his care now for over a year. Initially, she had telephone appointments with him due to the Covid pandemic, during which time he had a home health nurse visit her, and a technician would come to her house for her lab work. He is a very caring and thorough doctor, as well as an excellent diagnostician. He also provided her with a blood pressure monitor so that she could measure her blood pressure at home, and the readings would register at his office so that he can monitor her blood pressure. A few months ago, she was able to go in to his office for in-person check ups: His Office has state-of-the art equipment, and his staff is very friendly and efficient. I have been taking my Mom to all her appointments, lab tests, as well as monitoring her medications. We would highly recommend Dr. Yau. read more

I feel very fortunate to have Dr Yau as my primary care.Thank you for always going above and beyond. I am grateful for the kindness and exceptional care. I really appreciate all you have done for me."great staff very friendly" Your empathy, and expertise make your extraordinary Dr. read more

Got covid shots here for my kid. Very clean and friendly staff. Seats were disinfected when ppl left the waiting room. The place is definitely full, probably a favorite vaccination spot. My kid was fascinated by the candy cart and it helped sweeten the shot experience for sure. read more

I have been a patient of Dr. Yau's for more than 10 years. This review is long overdue. I previously lost my insurance and became very ill. My insurance providers did minimal workup, and I remained very ill for 21 days with daily fever, body aches, and fatigue. I was getting really weak. I decided to see Dr. Yau. He did a comprehensive workup, quickly found a diagnosis, and helped me get the appropriate medication, preventing hospitalization. I feel very lucky to have such a caring doctor in my life. He has saved my life many times. I appreciate all that you do, Dr. Yau. I recommend the clinic and support their mission! read more

I started going to see Dr. Yau's physical therapy team just last week. They are truly professional, courteous, intelligent, and completely receptive to any issues that I might have. Their follow-up is terrific and it is truly worth the time it takes me to get there. I love them! I cannot recommend them highly enough. Thank you to the team: Winnie, Vicky, Hillary, Jocelyn, and Joseph, who were there today. They make every visit easy and so worth it for me! Thank you all! read more

An update to my previous review: they have not had a wait that long since my first time going there. They are usually pretty quick. Dr. Yau is great! A little quick to prescribe lots of different medications but hey, at least he's trying to help. read more

Edwin Yau, MD - iCare MD Group - Waiting room with folks all waiting - Family Practice Near Me - Monterey Park, California

waited for a month for them to not submit or take care of anything they said they would, they're either liars or bad at their job or both

Doctor Edwin Yau made my mom , mother in law ,my sister feel and many other friends I had referred in safe hands. My mom was very pleased with my experience at Doctor Edwin Yau office My first time at Doctor Edwin Yau office was a world away from previous experiences elsewhere. It was good to be treated with professionalism and care. When I say the doctor and all the other employees of the Doctor Edwin Yau made me feel that I was in safe hands and even made me smile when I left, then you can believe they are the best. I am truly grateful and won't get that awful feeling of dread the next time I get sick and am unable to see my own physician. I appreciated their follow-up and willingness to answer questions also. A big thank you to all of them. read more

Highly recommend! All of the staff were nice and patient. Dr. Yau and Dr. Sally were very knowledgeable and I felt very comfortable.

PA Linda consistently goes above and beyond in her role. Every visit Linda listens carefully and takes the time to understand what I am experiencing. Her support has been invaluable, and she truly makes a difference every day. Linda is the best and highly recommend. read more

I thought it was a good office, but they are now (August) sending a bill for the free covid vaccination I did there in October of last year. Seeing that it was a free thing, sending a bill like a year later is pretty shady and basically trying to get money from people that don't know better. Not cool read more

Called today multiple times, and no one would answer, was actually hung up on twice . Finally, after about eight/ten attempts, a young lady answered and she was extremely rude. She sounded like she did not want to be there. So far a bad experience. I'll update this if the in person experience is better. read more

I have been to several family practices in the past. Dr. YAU ordered bone density test, and let just say, I need to upkeep my bone health. It has never occurred to me to have my bone test for density. Am glass Dr. YAU was on top of it. Thank you. read more

I'd give 5 out of 5 stars to Dr. Yau and this office. I am Dr. Yau's patient before this office opened. The office is always clean and well maintained, the staff is nice, and Dr. Yau is always patient and listens to my need. Even though, I am leaving pretty far from Dr. Yau's office now, but I still driving back. read more

I like the staff and providers here, they always give me and my parents very nice service. Doctors and nurses treat us really friendly. If you want a good family practice, this is the right place. read more

I wanna to say that I really really lucky to become Dr.Yau's patient. I've been seeing Dr. Yau for 7 years. I'd say Dr. Yau is the best family doctor I've ever had. He is patient, approachable and empathetic. And can accurately grasp the patient's concerns, give the best treatment plan. I am very grateful to have met such a good doctor and their friendly staff. read more

I'm a new patient and I've got a great experience seeing Sally. The waiting time to be seen was reasonable. Sally was very thorough in addressing every concern of mine, not only health-wise but also finance-wise in the treatments that I had to pay out of pocket for. Not at all the usual experience at other offices of having to wait roughly an hour only to been for 5 minutes. I'm so thankful. read more

This clinic staff needs a lot more training to handle office stuff they west your time going back and forth, so be careful before changing as your primary Care read more

My family and I have been under the care of Dr. Yau for the past seven years. He is the most kind, compassionate, and empathetic doctor in the 909 & 626 area. He is persistent in advocating and providing the best medical care for his patients. Dr. Yau goes the extra mile to make sure my parents' concerns are heard by taking his time to get to know them on a personal level. During the pandemic he also set up high quality Swiss made air filters in the office and each exam room to ensure patients feel safe during their visit. Be mindful that sometimes there is a slight wait to see him but it's worth it. You will not find another primary care doctor like him! I highly recommend him! Ps. This clinic is also an approved California public health COVID vaccine site for kids and adults! The place is clean and staffs are really nice. It's so convenient to see the doctor and get your COVID vaccine booster after! Thank you Dr. Yau for making the effort to provide comprehensive care to t patients and our community! read more

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Tim Chen N.P very highly recommended. He is Kind, compassionate, and help us so much... place so clean, front desk stuff really nice, and the nurse that check for blood pressure also really kind. Thanks God for guide us to this place read more

Good meaning, great service，Whenever I bring my mother here, I don't have to wait long.