I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

If you are looking for a family doctor who knows you, greeting you, call your name and chat with…read moreyou like an old friend, care and look up for your health like your most reliable and caring elder, Dr. Sam Lee and Karen Lee would be your best bet. If you are looking for a clinic that is NOT crowded at ALL, when you are on time for your appointment and THEY ARE ON TIME too, here's your best choice. when you push open the door, and you see an empty waiting room, don't doubt yourself, you are at the right place, this is their way to ensure their high quality of caring for their patients. If you are looking for a clinic WITHOUT a grumpy face reception/front desk lady, it's time for you to call and make your appointment with them, Jessica is very helpful and willing to work with you to figure out all your insurance. Their staffs are the most nice, friendly and kind crew that I've never experience else where. (I've tried 4 different family doctors before I found Dr.Lee, it's been yearssss now, I still feel it is my luck to found and be able to build an long term or even life time relationship with this clinic.) P.s. and I forgot to mention, they have their own physical therapist in the house, mm hmm I know, that's awesome!! Candy, the physical therapist, She is sooo professional and extremely knowledgeable!! Ok I'm done, or it might be hard for me to book my own appointment next time lol

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I use this office as an urgent care for self and family they are the best hours vary Dr.Lee is…read moreawesome

Dr. Lee is profession, great bedside manner, experienced, and friendly. Our family has been going…read moreto Dr. Lee for decades. We highly recommend him. It's worth the wait for the appoint or walk-in visit.

Don't ever go there, definitely a scam!!! Charged oldies patients for unknown reasons and refused…read moreto give receipts. Charged my mom a copay (forced she to pay cash so won't leave a record) for something and refused to give a receipt when my mom's insurance doesn't require a copay to see pcp

I was switched from hospice to this doctor now under regular care. This doctor is the worst I've…read moreever encountered. Beware I live in one town and this doctor is not even. I trusted my hospice care to get me the best medical doctor they could find. I have never spoken to this doctor nor have my needs been met. I don't know where he attended medical school and got his degree but I totally suggest just stay away from him and his office.

You will know why they have 1 star review on the Yelp after you see the doctor. Soooo terrible…read moreexperience that I have to ask family doctor to refer a new skin doctor.

Waste of my time. Always have to wait to see the doctor for not even a minute of procedure…read more Constantly coming to have my finger wart freeze and no results. Can't even get anyone to pick up the phone.

Dr. Young is the best exceptional cardiologist that I have ever seen! I have been in her care for…read moreover 5 years, and she consistently provides outstanding, compassionate and professional care. She takes the time to listen and ensures that I fully understand my treatment. She makes me feel heard, supported and truly prioritizes my well-being - she genuinely cares! Dr. Young and her staff are warm, attentive and compassionate, which makes every visit a positive experience! They have gone above and beyond to assist with health concerns. Truly, from the bottom of my heart, I don't know where I would be today without Dr. Young! I highly recommend her to anyone in need of a knowledgeable and caring specialist! She will take really good care of your heart!

The front desk lady is clueless. The first thing they ask you if some one referred you. I told her…read moreno. I told her I have a PPO insurance and doesn't need a referral. PPO doesn't need any referral. She keeps on thinking I have a HMO insurance. How dumb can she be. Doesn't she know that PPO pays more than HMO. Terrible experience, refused to to make an appointment.

Dr. Wong has always been our family primary MD for the last 20+ years. He is very knowledgeable,…read morededicated to his profession, hardworking and compassionate. He is always on top of ordering diagnostics for your condition,medications and explains your plan of care.He would work till late hours just to accommodate your needs. He is a listener,with good sense of humor every now and then, but most of all, he treats you as a family. I have recommended him to several co workers and everyone loved him. We are blessed and grateful to have him for all this time...Thank you Dr. Wong!!!

I finally had an experience bad enough that gives me the urge to leave a review since the existence…read moreof Yelp. I called this office in November to make an appointment as a new patient because they are the primary care doctor assigned to me on my medical plan. The earliest available appointment was a month out! And finally, after having patiently waited for a month, I checked in to my appointment and was told by front desk that they didn't take my insurance anymore! If anyone bothered to verify my info when I initially called, I would've easily called the insurance company and change the doctor and likely to get an earlier date. For a medical professional whose primary duty is to care and treat the ill, this level of careless and disregard to a patient's needs is angering to say the least! I'm glad I don't have a serious illness because otherwise I would been dead!

I been seeing Dr. Hsu for many years. The wait time is usually none to 10 mins or so. He is very…read moreprofessional and his DNP Helen Sun is also a very nice lady. God bless them for serving their community and keeping the ppl safe over the years. Never over charging. Always reasonable.

Wow, my 23 year old niece had the flu for over a week and had no insurance and couldn't find a…read moredoctor that would see her soon. She found this doctor online and to my dismay, she was a walk-in, only paid $30 and he gave her a prescription for her!!! What?? Unheard of low charges!!!! That was great news for her!!! Wonder why he doesn't have more reviews...so good to know!!

Dr. Yao is nice on the surface but very dishonest. He charged my insurance 290$ for a 15 minute…read morevisit plus taking my co-pay of 35$. How do you charge a patient for that much when all you did was weigh me and take my blood pressure. It is no surprise that the office waiting area is almost always empty. He is very dishonest. How can anyone continue to go to a doctor who cannot even answer the most simple questions and then charges over 300$ for a very brief look over. This doctor is very dishonest. My friend recommended him but it is only because she is the receptionist. I should never have listened to her.

After dealing with many family doctors and specialists in San Gabriel Valley, Dr. Yao is the best…read moredoctor I have ever met. My family have been his patients for more than 10 years and he has been thoughtful and care for us. One time, I took my mom to see Dr Yao. After the examination, he found my mom needed to see a specialist right away. He called the specialist for us and repeatedly reminded that doctor to wait for us when it was almost time to close for the Saturday. These extra steps really helped my mom to get the care on time. I have seen many doctors just tried to get the copay and rush the patients out of the office. But that's not Dr. Yao. He does care!

I swear if I could give them NEGATIVE stars, I would…read more Do not go here unless you want NOTHING done for you. I'm a college student trying to access MY lab results, but they won't mail, fax, or email it to me (which is slightly reasonable because HIPAA). However, they open and close at such obscene hours (late morning, early noon) that it's impossible for my working parents to access my paperwork either. They're only open on the weekend SOMETIMES, and you have to call them to check. Their office is terrible. You wait for hours to get into the room, then wait AGAIN to actually be seen for a total of 2-3 minutes with BARELY any physical screening and then get prescribed something overpriced at the downstairs pharmacy. What happened to prioritizing the patients and their health? You could possibly die while waiting for them become competent and send you important documentation that you're entitled to as a patient. Don't come here unless: 1. You have all the time in the world 2. You like dealing with incompetent people 3. You don't appreciate your own time and/or health

I give him one star because i have not choice or else i can;t write comment…read more Please, please , please, please. I beg you guys, even you can't find doctor, don't even go. Unless you want to put your child at risk. This is the worst in human history doctor i have ever seen. I think he should get treatment instead of treating other ppl baby. Totally unprofessional and he can't even hear what you said, wrong judgement all the time. totally totally disappointed. This kind of doctor should be suspended. what the hell is wrong with USA medical system that allow this kind of doctor staying around ???