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LINC Library Innovation Center

4.2 (6 reviews)
Closed 9:00 am - 8:00 pm

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9 months ago

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5 months ago

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8 years ago

Friendly staff, free wifi, lots of computers available to use with card, printers also available

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Carbon Valley Regional Library - library outside patio

Carbon Valley Regional Library

4.4(10 reviews)
23.5 mi

Wow - this library is beautiful. The staff is so very friendly. We were very impressed with the…read moresize and the layout of this library. There are meeting rooms, places to quietly read or do research. I look forward to using it frequently.

I had a very disappointing experience at the library today…read more I was printing a large set of documents when the printer jammed. I'm a teacher, so I'm very familiar with these exact printers and know how to clear a paper jam. However, I also understand that many businesses prefer employees to handle jams themselves to avoid damage, so I went to the front desk and politely said, "Hey, I just jammed the printer. Could someone help me?" The employee's response was simply, "So?" I honestly just stared at her because I couldn't believe it. I said, "I can unjam it, I guess," and she replied, "No, no." I then asked what would happen to my print job since it stopped in the middle of printing. I had already loaded $20 onto my printing card because I was printing a large number of documents. I wasn't worried about a few cents--I just wanted to know if the print job would resume or if I would have to send everything through again and be charged twice. Instead of answering my question, she laughed and said, "We'll refund your pennies." The issue was never about the money. It was about getting a simple question answered and being treated with basic respect. Her comment was rude, dismissive, and completely unprofessional. To make matters even more frustrating, it took nearly 40 minutes before I was able to finish printing my documents. As someone who has worked with these same printers for years in a school setting, I know a typical paper jam can usually be cleared and the printer back up and running in just a few minutes. Waiting that long wouldn't have bothered me nearly as much if someone had communicated what was going on or treated me with courtesy. I understand that machines malfunction. What I don't understand is treating patrons with sarcasm and dismissiveness when they're simply asking for help. Customer service costs nothing, and unfortunately this experience was one of the rudest I've had at a library.

Photos
Carbon Valley Regional Library - Library patio on a sunny day

Library patio on a sunny day

Carbon Valley Regional Library - Exterior of Carbon Valley Regional Library

Exterior of Carbon Valley Regional Library

Carbon Valley Regional Library - Exterior of Carbon Valley Regional Library

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Exterior of Carbon Valley Regional Library

LINC Library Innovation Center - libraries - Updated July 2026

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