I have had lincare for my CPAP supplies and at every order they can not get it right. when i call to get it right they tell me they will have someone call me back opp that never happens then when i call again and really complain they cant exchange the item they sent me wrong to begin with. so not only have i made a complaint with them but also my insurance company. bye bye line care you suck read more

I could not agree more with the negative reviews. The worst customer service of any company I have ever dealt with. Rude, arrogant-these guys could care less. read more

I have called 5 times to order new supplies. Each time the rep on the phone states someone will call me back. Each time, no return call. When I inquired as to why the supplies have not been auto replenished as the technician who dropped off the device stated, I would get different answers. Coyia stated that an R. Jones wrote on the file that I did not use the device and that is why they never shipped anything. She would email her and have her call me. No Phone call so I called again today and spoke with Mary. She said R. Jones (she knows who she is) has now updated the file with something about a pick up. Long story short, Mary says she will call me back later today after walking over and talking with Ms. Jones. We'll see.... read more

beware, dont use this company for any medical supplies. they bilk the insurance companies and medicare. fraud

Having 5 years of experience with this company, I am well qualified to give my appraisal as the most unprofessional, unorganized, mismanaged (or possibly un-managed) company providing health-care equipment I have ever had the misfortune to deal with. And yes, they are VERY rude. They don't return calls, nor forward service calls to a technician. They have high turn-over, fly-by-night staff with the phone etiquette of a crack addict. I requested the pick-up of THEIR equipment, since my dad recently passed and asked them for a time or a phone call so we could meet them at the residence. The girl on the phone said they couldn't do that since the technician "would have to pull off the road and turn his engine off in order to make a phone call to us." Imagine that. I received neither a phone call, day or time. I called and asked to speak to a supervisor 4 days ago and was told they were all on the phone, but said they would call once one was available. Of course I'll never get a call, as usual. Now i'll just put their equipment out on the street. If they care enough to pick it up, we'll see. I doubt it. I cannot believe healthcare providers/insurers even list this company as an approved medical supplier. Be very wary. read more

The worst company ever. Apparently they had issues with Medicare billing so instead of telling us about the issue so we could fix it, they showed up on a Friday afternoon to my mother's Assisted Living, snuck in past the desk (not telling the administrators they were there) and took her bipap machine. When I called to find out why they said the doctor didn't authorize it and Medicare wouldnt pay... But the doctor had authorized it. When I called the doctor office they didn't understand what the issue was and they were unable to reach lincare to resolve the issue before the weekend (no one at lincare picked up the phone). The lincare rep literally told me they took the machine back because the were losing money. They never reached out to us, no letters at all, to let us know there was an issue with billing. Worst company. Now my mom has to suffer all weekend until we can hopefully resolve this next week. Just needless and cruel. read more

I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. Had used the local office with success many times before Lincare acquired them - since the acquisition the place fell apart. I hope the insurance companies ultimately hear the negative reports. I let UnitedHealth know about my experiences, and have since switched to Apria as my CPAP supplier. read more

Been using their subsidiary MDINR home monitoring of coumadin for over a year. I have to call for supplies all the time even though they say I am on an auto ship plan. They are extremely difficult to get in contact with - 9-5, no weekends or their system is being updated. Put you on a call back list and they never do. I went three weeks without testing because they sent the wrong strips. Shipping, not shipped, calling back, don't call back, closed - the worst thing is that you have to go through 10 prompts to find out there is no one there! I was off of the coumadin for 5 days before surgery and then on meds that could alter your readings. Pleas to overnight my supplies were ignored - not only not overnighted but totally ignored. I finally had to go to my doctors office to get tested. Five phone calls again this morning and I am still not sure if they are sending what I need. Rude, patronizing employees. I am disgusted that they are so cavalier about something potentially life threatening. I hope someone is treating their mother better than they treated me! read more

This review is in regards to the Pennington NJ office. Horrible customer service. No one ever answers the phone, nor do they return calls when you leave a message. I have been trying to get a CPAP machine picked up for 6 weeks. I have contacted the corporate office in Clearwater FL 8 times to no avail. I finally contacted Medicare and they called Lincare, a week later still no one has offered to pick asset up. I have sit on hold numerous times for 15-20 minutes and no one ever answers. But rest assured they are still billing insurance and Medicare for the device. And also sent out a letter referencing that they were transferring financial responsibility to me due to the fact they could not contact me. I previously used Lincare in TN and had a positive efficient experience with them. But trying to do business with them here in NJ has been nothing but frustrating and demanding! I doubt that I would ever use Lincare again, nor would I recommend this company to anyone. I choose this company due to the fact that they are a nationwide company and i travel often. But I do believe in the future I will use someone locally. Local business's seem to offer a more personal experience. read more

This is a terrible company. Does not follow through to call you back, very slow responding to any requests. It somewhat seems oxygen is a critical item for a sick patient, well don't depend on this company to supply it. Avoid at all costs! read more

Dealing with these people had been one of the worst customer service experiences of my life. As a collective, they're rude, unprofessional, ignorant, and insulting. I had to contact them about a missing order which they claim was delivered but in fact was not. I have a home security system that among other things utilizes cameras, there are yard signs advertising video surveillance along with the general security system. All I wanted was a replacement order to be sent out in a timely manner, and I what I got instead was nothing but bad attitudes, lies, and people telling me that I was wrong. I've got severe OSA and this is a serious health concern for me that is important to me, but obviously not these people. I'm a former Quality management professional who's worked in tech for companies like IBM and have extensive customer service experience and can say this company is an example of what not to do or how to treat people. Go elsewhere if you can, we all deserve better than these people. read more

I have also had multiple problems with Lincare. I started on CPAP in May 2018, with a company called J&L Medical which supplied the items need for my CPAP machine. The respiratory therapists I dealt with at J&L were helpful and professional, the supply people were okay, the billing staff was acceptable. Somewhere around last August, J&L was bought by Lincare, and that was when things started to get wonky. I've talked to at least a dozen people (most of them snarky and rude) on eight different phone calls about getting an itemized bill for what my insurance and I've been charged, and I have been switched to different departments (even one that I think doesn't exist!). I have thirteen pages of notes--I try to document every phone call now--about those calls and what I am told and by whom. With J&L, I had been on a three month re-supply cycle, was suddenly told that I had to be on a one month cycle because my insurance required that. My insurance reassured me three times that was not the case. It took talking to people at Lincare, including billing supervisors, supply people, and even the therapists, to get back to a three month re-supply. There are other things I could write about but I see that others who have left reviews have far bigger problems that mine, and want to get to the important info, as today I finally got a real answer to a lot of my questions. Did anyone know that Lincare has an "I Care" department? That is how I got what I hope will be a better response to my issues. The number of this department is 885-937-2238. Nowhere have I seen any information about this or received any literature about it from Lincare but they are supposed to handle problems that don't get handled on lower levels, for customers of Lincare. I got that number from the phone operator at Lincare's corporate headquarters in Florida (the number there is 800-284-2006) where I asked for the president of the company, whose name is Crispin Tuefel. I think, just from talking to so many people, that LinCare has gotten in over its head with taking over other companies, and they don't seem to have gotten a message out to all of their employees that the customer is the most important thing in the whole company's model. I hope they are working on their customer service, and that everyone will be able to give them more stars the next time we review. In the meantime, I suggest a call to "I Care", and maybe even one to Mr. Tuefel. read more

I selected Lincare in Stuart, FL as it was one of the preferred providers that our insurance provider accepted. We have AARP Medicare Complete. I was prescribed a CPAP prescription for COPD. I contacted Lincare and they sent out to our home a healthcare specialist to set up the machine and mask that I would wear during the night to help with the apnea. The specialist questioned the amount of air to be provided saying that in her eight years she had only seen this high of an amount and that the other two had problems keeping the mask on. I suggested that maybe we should contact my doctor and have it changed. Her response was that she was the only one that could request same, and she wanted me to try the set-up provided, and we would go from there. The first night sure enough it didn't work. I contacted her the following day early in the morning and she advised I was not her only patient when she finally got back to me late that afternoon saying she would get to me when she could. I had waited some 3 months from the time being diagnosed with COPD so I was anxious to get on the machine. I called AARP and asked if I could get another company to service me needs and they advised yes and there should be no charge. So I contacted Lincare for them to pick up the machine and the same Healthcare Specialist said she would call and come by to pick up. However on April 5, 2019, I finally took to them. Now they are billing me for rent or whatever saying it should have been returned earlier, but that not being my fault I am disputing same. I have spoken to AARP and they are going to contact Lincare. Entegrity is one of the Lincare primary goals, you can say that but it is in the service. Misleading people is not a way to get there. read more

Absolutely the worst company ever!!!!!!Ive been waiting to get my 4th oxy go fit replacment for 2 months and at least 12 calls. Ive been told it was approved twice----- been told twice it would have to be approved. Told there was none in the warehouse, ( not one in warehouse for whole United States.) Then told theres no warehouse they are gotten directly from manufacture. Then i needed to be re evulated at the doctor ( just there 2 months before, that wasnt good enough. (did this again) . then was put off that i needed to sigh a paper that they sent someone out here with and i signed. Girl insisted they were all new, FACT--- all 4 that i have gotten were used! The first one i got my Doctor personally called them so they would get it sent out to me. Unreal. Now todays call 2 months later the gal told me they had to come pick up the one i have and send it in before they could send me on. 2 months and no one has told me this!!!!!!! and i still wouldnt know if i hadent called. Now this is a first------ and im sure its a lie. Just trying to sluff me off again.Every one of there used pieces of junk has been a free for all to get a replacement. But this one is the worst of all. I am having a real hard time trying to be calm...... My Doctor told me it is a real hassle to change companies, something about medicare and 4 years. If anyone has a solution let me know. judyhairfixer@gmail.com read more

After getting a new CPAP machine to replace an old one, I was given this organization to fulfill my cpap needs since I'm on Medicare. Lincare continually called me telling me it was time to replace items that were still in excellent shape. When I told them I didn't need anything, I received a lecture on how I needed to replace equipment to prevent sickness. They could not tell me what size I needed in face mask when I wanted to change from a nose mask to full face mask and suggested I get several sizes to see which fit best. I need a small chin strap and they only provide one size that is too large and protrudes beyond my chin. I bought a So Clean machine to clean my CPAP just so I wouldn't have to deal with these incompetents. Their customer service skills are nil and all they want to do is make the sale without considering the customer's needs. I am switching to another supplier that does not accept Medicare just to get the service one would expect from a good company. read more

I have been using MDINR, a company of Lincare, for about all of 2 1/2 months. For the first 6 weeks my INR reports were done by automated phone service. All was going smoothly. Now, the last 5 weeks the automated phone service does not work for me even after 3 or 4 tries. I end up on hold for longer and longer times before I finally am able to communicate with a customer representative. Most of the reps I have spoken with were polite, knew there was a problem with the "system", and tried to help me as much as possible. One male rep was unbelievably rude and disrespectful when I called in to report my INR which should have been done immediately after I got my value the day before. Training said that was what was supposed to be done. This male rep told me that I had no business calling in to ask why the automated phone service was not working the day after a holiday. There were so many other people on hold waiting to speak to a rep. Yeah right, I was one of them. The saga has continued but the last attempt this week to get the problem cleared up presented new problems I was totally unaware of. First, I owe a bit of money probably for supplies but have not received any bill. Supposedly the bill was sent 7/13 but today is 7/23, and still no bill. I'll never send money any where if I do not get a bill. When I got off the phone, I called my PCP. Wanted him to know that my surgeon had a new INR value for me that was quite low (almost matching my MDINR value I did at home the next day) and the surgeon altered my medication accordingly. Warfarin MUST BE MONITORED AND ALTERED AS NEEDED! Lastly, I asked his nurse if my PCP has seen the MDINR reports that have been sent to him. Now, I went ballistic.....NO REPORT HAS BEEN SENT TO MY PCP FOR THE ENTIRE 12 1/2 WEEKS???? Oh, NOOOO! I told the nurse that I would type up my own report for my PCP for now as back up. I've emailed the main MDINR office to call me (no response yet), going to visit the Lincare in town, and contact my insurance company. In my book, Lincare/MDINR charging an insurance company for services not rendered, THAT IS INSURANCE FRAUD!. I'll bet an attorney will agree with me. Sure do not want to take the step toward a law suit, class action suit, etc. All I can say is that I better get some serious answers this week! read more