They have zero customer service. Our pulmonologist referred this place to reset the settings on the CPAP as they were incorrect. We had a prescription, but they stated they don't do that there. So, we called the corporate company and this is the same place they referred us to. I think that all the Clearwater sleep MDs should take this place off the list as they do not want to help their customers. Also, spoke to the compliance officer who said she was following up. Still have no response. read more

The lady at the front desk on 11/26 was very professional and helpful. Regrettably I didn't get her name but she helped me on the phone and in person, a truly caring person. read more

I have been getting cpap supplies and machines from this company for many years. They always arrive promptly and are easy to reorder. I recently went in, with an appointment, for a new machine. Klaudia did an orientation that was very beneficial and answered all my questions. She perfect for the job! Kind, professional and to the point! I would not go in as a walk in though, as it was quite crowded. read more

Terrible customer service. If you work for a living they don't make time for you. They tell you, you are privileged if they try to set a non walk-in appointment, as if they were paying me. Took over 3 months to hear from them at first after sleep study. Follow ups are impossible. Walk-ins take over an hour and I was told to come back twice on extended lunch breaks. I'm taking my business elsewhere and so should you. read more

I have had to exchange my oxygen oscillator three times now. My second one stopped working altogether and wouldn't turn on. According to their "rules", your have to call 24 hours in advance to schedule a replacement. So I had to bring the second one in to get my third pack. Then this third pack started malfunctioning, with a warning of "low O2 concentration, replace with another O2 source". When I called the office, they wanted to argue with me about the problem. Still waiting to see if they are going to bring me another pack, or will have to go to the office without oxygen, huffing and puffing. In addition, can you show me how to use the pack before handing it to me. Each one is different. I spent 10 minutes in the parking lot trying to figure out how to use it. read more

Aero Care in general in Tampa Florida... Even before using this company we started having issues with them. Sadly, nowadays, people don't use common sense aside of when recruiting employees and they are so desperate, anyone gets hired. Companies need to train their employees better in customer service. They need to learn how to have empathy. Need to learn how to set a tone. (Attitude isn't needed) when working remote. There is no need for us to hear/listen to voices or fans in the background. (Have no idea why calls are being recorded for training purposes when the same things keep happening over and over.) My grandmother had her sleep test done, met with her doctor made a referral to send out her results to have the company contacts us directly and take it from there. The test was done in December and they failed to contact me until February. When contacting me, they mentioned at the moment orders were backed up and at the same time they were dealing with removing certain CPAP from the market because of a recall. Months passed by and nothing... This is without leaving out that phone rings, voicemail picks up, you leave voicemails and they don't return a phone call. We ended up in June... when someone finally took my call, they mentioned too much time has passed by since my grandmothers sleep test was done, I explained to them how will you hold accountable an elderly lady that did what she was supposed to do following instructions and the ball was dropped on their end when the company decided to choose over the backed up references and the recalls making now the new patients be backed up as well. Customer Services changed their responds to we are waiting on some paper work from the doctors office that has not been sent nor have they complied to respond. Now... at this point I am upset because I am getting the feeling that they will do and say anything to make the company Aero Care look like they aren't the problem. I called the doctor and all the documents were sent. They did the favor to send everything again. We finally receive a call, and have a date to pick up the machine but the office in Clearwater looks unorganized, employees lack of professionalism. Let's not even speak how much they charge patients monthly. Medical office should look into this company before using them. They make it hard, very hard for elderly patients whom don't have an advocate nor a POA. No elderly patients will/wants to deal with this hassle. It's incredible. Horrible services! They are right on time to call to charge the medical plan and deductible. read more

Austin Medical Equipment - Medical Supplies Near Me - Clearwater, Florida

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I received my CPAP machine in 9/2023 and all went well with that experience. Fast forward to 1/8/25 and I took my machine in because WHiLE I WAS ASLEEP and using the machine, I pulled it off the nightstand, and while it still works, the water chamber isn't flowing correctly and there is no digital screen any longer. They would not even try to fix it BECAUSE I TOLD the TRUTH about what happened and the lady even told me I should have just said I didn't know what happened to it. Then she gave me a (wrong) link to a repair place (in Ocala!) It's either use that place or buy a new machine from Austin Medical for around $1,000! I don't know why they can't fix it there. So moral of the story is to LIE! read more

We are in our eighties and have been CPAP users for 20 years. The people at Austin have been our go-to folks for about five years. The techs and the clerical people are all very knowledgeable and friendly. They get done what needs to be done, and are the only people in this business that we will trust. They ship supplies quickly with no problem at all. read more

I have received several headgears that were incomplete such as no back strap or velcro cushions that go on side of mask were missing. The plastic arms that are on side of mask were also missing. One mask was not the right size. Very unhappy with the products delivered. When i called to complain i was told to wait until my next delivery instead of giving me a replacement mask which is months away. Hopefully the replacement will be what i need for my mask read more

I gave this company 5 stars because their service is just that. When I placed my order I was told shipment would be 5-7 business days but, lo and behold, my supplies arrived the very next day!! Now that's what I call service. If they keep that level of service up as well as their customer service Angela, they will maintain a 5 star rating!! read more

I'd like to take a moment to pay my highest regard to Austin Medical in general and Angela in "supplies" in particular! I now have a year's worth of experience with this Tampa Bay area firm and they have always rallied to my needs and assistance, especially Angela. Frankly, she deserves a raise (hope her boss is reading this). Always patient, professional and eager to inform, educate and fulfill what is needed. What more can I say. This is a very reliable firm and I am pleased and privileged to be their client. read more

My husband has been a patient of Austin Medical for a few years for Cpap supplies. We have found that they are prompt in getting the supplies that you need and very timely. Angela handles the calls and she is very nice and answers all your questions. I ordered the supplies one day and got them the next. Great service. Would recommend them highly and thank you. read more

I was not happy with Austin a while back but they have a person Angela who handles the re order of my cpap supplies and she is just great and top shelf. She made the difference in keeping me on as a customer read more

If I could give less than one star I would. It is a pan dealing with this company. When you order supplies, it may take several tries to even get them to send the order. If you do business with them, you should know you will have to call multiple times to get them to order your supplies. When you call back, they will pretend you never ordered the first time. read more