GK Dreams has been completely unhelpful regarding issues with my son's AirSense 11 CPAP machine…read more The machine only reports 4 hours of use or none at all, even though he uses it nightly. I've contacted them multiple times, but they keep saying there's "nothing wrong" and won't let me access the settings. Because of this, the manufacturer's tech support couldn't help either. There are known issues with this machine all over the internet, yet GK Dreams refuses to acknowledge the problem. I'll be reporting them to our insurance provider. Families deserve better support and accountability.

After having a sleep study conducted, I was referred to this location to pick up the CPAP and…read moregoodies. After my 3 month follow up talking to Julian (or is it spelt Julien?) I realized they didn't have a Yelp review. Time to fix that!!!!!!! This is how positive my interaction was with all of the people there. From the front desk ladies to Julian. I'll start with my first time there: I was greeted by the lovely ladies up front. I waited a few minutes for the first fellow, whom I can't remember his name, to greet me with the fun stuff. He went over everything in its entirety. He fit the mask on my face and fit the straps to ensure it fit snug but not too tightly. With the dry El Paso heat, we went over the humidifier as well. I left excited and comfortable with my machine. When I brought it home and started using it, I started taking the mask off at night in my sleep. This was a mix of two things, I'll only get into one of them. My mask was perfectly fit to my nose so it was too snug and felt like I was suffocating. I called the store and was put on the phone with Julian, he told me to come in. This is when he saw how snug the mask was and gave me a bigger size. Ever since it's been smooth sailing! He gave me more tips on cleaning and was so helpful. When I had my 3 month follow up, he remembered me and gave additional info and answered all my questions! He deserves the recognition. He knows his job very well. I know this post is long, bit there isn't any information on the location. I was lost in the sauce when I was told to come here. Google the place and follow the directions. Slow down when you get to Locust. There isn't designated Parking so try to find something on the street. Unless I missed some parking on the other parallel street. The entrance is facing the main road. Highly recommended!!!!!!!!!

Yes great facility! All staff offer excellent service Thank…read moreyou are your care and service

From the owner: We provide medical supplies to many areas of the health care industry, including long term care…read morefacilities, home health agencies, doctors offices, hospitals and schools.

Great people! They took good care of my medical equipment needs and even delivered to my home after…read morehours!

Business has a scam of letting the phone ring and ring for 45 minutes then leave a voice message…read morefor you to call back or they'll call you back within two days then they don't call back. they show up with that was not reviewed so that patient caretaker could follow through with usage. Patient called back over the weekend that it was not functioning. They said for an emergency they have someone call me. They've never called two days Tuesday. I need to go to doctor appointments, I need to be on oxygen as per hospital. This is the worst company. I've come across in El Paso in years.

Worst Customer service, Sent the wrong products. , from color to type of product. Idiot…read moreanswers the phone and refused to pass me to the manager. When I ask for the name of the manager. She hesitates then give me the name Gracie. But doesn't know her last name. Made me wait til closing so she could say she want available. STAY CLEAR OF THIS BUISNESS , pretty sure there is insurance fraud as well , we haven't received the medical supply in 3 months.

This is one of the best Walgreens locations to fill prescriptions in El Paso. Marianna is always…read morefriendly, knowledgeable, and genuinely dedicated to her customers. She takes the time to answer questions, makes sure everything is handled correctly, and always try to help with the insurance filling denying more and more prescriptions The entire pharmacy team is professional and efficient, making each visit a pleasant experience. If you're looking for a Walgreens pharmacy that truly cares about its customers, I highly recommend this location. Thank you, Marianna, for your exceptional service! It would be very cool for Walgreens to consider expanding some of their prepared food offerings like at a 7 Eleven in Japan.

Chris the pharmacist is the reason y'all are receiving & will be retaining my exclusive business…read moregoing forward. Polite, professional, courteous, & compassionate: à winning combo you sadly don't see too often in pharmacists particularly across the larger chains including Walgreens. Thank you for being the exception to an unfortunate typical "rule". Walgreens is very lucky to have you & I hope they're paying you to reflect that.

I received a call from Dona Ana Medical Supply on Monday I/9/23 after my pulmonologist faxed orders…read morefor a new CPAP and supplies. They told me Medicare would not approve the orders if my CPAP was less than 5 years old. I called my Insurance United Health Care who told me my doctor had to call and requested an expedited exception. I finally got a call back from the pulmonologist's office today 1/18/23. They told me the request to the doctor must come from the DME company to the doctor. They stated they contacted Dona Ana Medical supply who claimed they had never received the orders and that they did not accept United Health Care insurance. I have had a tough time finding a knowledgeable and courteous DME company in Las Cruces. Used a DME in a small Texas town for 11 years with no problems. Would not recommend this company

10-28-15 1:30 pm…read more Starting the process for my soon to be wheelchair. So far so great. Called to get information and had doctor fax over prescription information. Lady was very nice and helpful. 10-28-15 3:00 pm Called in to make sure they got prescription they were already working on my prior authorization with insurance. Very impressed. They are very helpful and friendly and willing to work with customers. Will update as we go along. 11-6-15. 1130am. Phone call due to insurance approval. 11-6-15. 130pm Delivery arrives of chair. Delivery Guy Chris was very friendly and helpful. Setup and went over information. Got me to try it out and showed me how to work it. Great place.

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

this company is advertising false claims so beware they are telling customer on they website that…read moreyou are hassle - free and that is not true so if you want to buy something watch out for these people.!!!!

I came in to the store to return a knee brace that didn't fit, it was only used to try on. The…read moreemployee had to ask manager if the item was returnable came back to say it wasn't because the brace was used more than once according to the employee. I don't understand the level of disrespect, because we as a costumer are purchasing a product and wasn't the correct size we should be able to return it, the employee kept saying that it was used more than ones and giving unnecessary attitude, very bad service. The value of the brace was pretty pricy not at all what the quality should be for the price.