Without a doubt, the WORST medical supply company I have dealt with. Original reps incompetent and…read morelazy after my son was released from the hospital. Current rep tries to get the supply dept to respond and they rarely do. When they do it is delayed and they end up sending the wrong supplies anyway. When supplies are shipped they are the wrong size or wrong quantity. I have screen shots and receipts for all of this. For the last year and a half they have yet to get our needed supplies, and in the rare case that they do arrive it's either not on a timely basis or a product is the wrong size again. Texts, calls, emails to them ten fold plus to correct and still wrong. Literally the worst customer service I've ever experienced and they are supposed to be supplying my medically fragile child with his needed and insurance-approved supplies. Don't use this company. If I could rate them a zero or negative number I would.

I have tried at least a half dozen times in the past 4 months to update my insurance info in the…read morecustomer portal and it is never updated. I've called at least that many times to talk with a representative over the phone to change it and never get an answer, just voice mail. I leave my info and never get a call back. Worst customer service ever!

Dropped off a paper prescription for supplies over a month ago. Was contacted by phone a week later…read more(so I know they know how to reach me) asking for an electronic prescription directly from the doctor. Got that done and was told to wait to hear from them. Went in today to try to follow up as I've heard nothing and they couldn't find any record of me ordering supplies. They wanted me to start the process over with my doctor resubmitting the order for supplies. No thanks! I think I'll try to find somewhere else to get my supplies.

Horrible doesn't even cover it. The employees do not care about the patients, basically left my…read moreAunt in Florida with no oxygen. They sent her with faulty equipment and we had to jump through hoops to get the situation resolved. It caused extra expenses that never should have occurred. Stay far far far away if you can.

Super fast service! Great pricing. Needed a hospital bed for daughter coming home from surgery…read more Called Thursday, bed was setup and ready to use Friday. Daughter got home Saturday. I am very happy this was hassel free!

good selection of mobile devices and exceptional customer service. They were very knowledgeable and…read morepatient.

Service was very poor. Called yesterday since I had not heard anything since 5/13 about my cpap…read moresupplies. After speaking to two people who could not help. 10 min hold times between reps. I asked the 3rd person if there were any problems with my order. She said I was the problem and had to wait. Another fine example of the multi billion dollar medical supply company screwing their customers.

Always was able to get help for whatever my husband needed . Even after got product could call or…read morego in to check on something

This place is amazing! I went in to ask about a medical device and they didnt have it. The guy…read morelooked it up for me on the internet and gave me some suggestions. I left and was sitting in my car when I looked up he came out TO MY CAR and told me he found the company that made the device. He suggested I oook it up and call them! Now THAT is service! I will definitely go back!

We dealt with Don regarding a stair chair. Left a message on Father's Day. He called in 30…read moreminutes. Install done five days later. Amazing. Price was fair. People were amazing. I don't know any better but if you can find a better group of people I will eat my shorts.

They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.

This company should be ashamed of their customer service. We rented Two scooters for three days for…read morea weekend wedding in September. Scooters were delivered to hotel. Two types a 3 wheel and a four wheel. On day two of rental one broke down about 15 minutes away from hotel in the park. It was the 3 wheel cart. No one at AAA Home Medical answered the phone and we had to transport the scooter on our own. Thank u Uber X for saving the day. When we did talk to Mike Wilson he was rude and blamed us for the breakdown. All I know is the scooter broke down and the company will not give a refund. This is bad customer care. My 87 year old parents are very upset.

From the owner: Providing the Best Home Medical Equipment…read more Mobility Equipment Rental & Repair. Providing the Best Home Medical Equipment. Used Mobility Equipment Available.

I've been waiting over a year for c-pap supplies. I have two insurances and Midwest has my account…read moremessed up