UPDATE: Since my first review, I have had terrible service. They are never available on the phone…read moreand I don't get my supplies when I order them. ORIGINAL I have been very happy with the service and patience of Valley Oxygen, and Janice in particular who is the rep I work with. I was assigned Pacific Pulminary for my nebulizer and they were really bad, so I have something to compare. When I got a CPAP machine last month, Janice showed me how to use it, and took more than a few follow up calls (immediately BTW). She also helped me find and fit a better mask after the first one didn't work out. She was more helpful than the doctor's office in terms of patience and explaining things in a way that was easy to understand. They even gave me the PG&E medical equipment discount form, ready to send in. The only drawback is that I had to drive to their office in Santa Rosa, while some companies deliver because I'm in West County.

We have been very well served at Valley Oxygen in Santa Rosa. JANICE is very very knowledgable…read moreabout the equipment, and has worked hard on our behalf to ensure my Fiancé gets the right type of machine, as his issue is complicated. Then, she has met w us several times to ensure he knows how to use it and that it is working properly. Janice gets things to happen, including with the Doctors. Recommend highly.

Their service selection in value was amazing. This is where I got my good drugs from and save a…read moredollar thank you dollar drug.

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

I love going for my yearly exam, the staff at Dr. Shipley's make me feel at home and they always…read moreanswer any questions I have. They also are very helpful when selecting a frame to purchase for new glasses. Both Dr. Les Shipley and Dr. Margot Shipley are extremely kind and they explain everything in detail.

Great Dr's, been going there for 15+ . I unfortunately cannot say the same thing for the front…read moreoffice staff. One or two in particular. Will probably not return, I've given them plenty of chances.

I stopped by to ask if they could repair my CPAP machine. Sign said closed until 1pm for lunch, so…read morewaited patiently until 1:05pm to come back. Had to call the number on the door for an agent to unlock. He was not very helpful or welcoming, acting like I was a bother.

Absolutely the worst customer service anywhere! My mother was placed on oxygen and doesn't need it…read moreanymore I have called this company five times to come and pick up their equipment they showed up today didn't even knock on the door and drove off I am tired of seeing oxygen machine sit at my front door for over a month now. I advise if you can use another company for this medical equipment anyone would be better

Came in to get my daughter a gate trainer fitting first they gave me an appointment and claimed it…read morewas on the wrong day not once in my daughters life have I missed or schedule her appointments wrong she depends that's I don't second while fitting her in her gate trainer they did not securely strap her in and she fell out and hit the back of her head upsetting me and her she cried and they didn't even apologize for the incident very unprofessional bad experience

I have been waiting for a wheelchair for nearly 2 years. Long story short, part of this hassle is…read moredealing with medicare and kaiser but Natl Seating is not an advocate. Their customer services stinks. A manager did call and apologize and explain they got new staffing but even since her call it is still poor. I paid the co-pay for the wheelchair and they have no record of it. Thankfully I took a screen capture of the online payment. I had to send it to them via email to prove I paid. How insane is that? Now I'm calling weekly to find out when the wheelchair is expected to arrive at their facility. And when you go there...I've been to their facility twice, it's like a ghost town. No receptionist. They never answer phone calls and the place certainly doesn't look busy. What's up? Unfortunately if you're disabled and you're on Medicare, this is the only game in town.

When I lived in Sonoma County Western Rehab was the only place I went to to have my wheelchair…read moreneeds met. The staff are friendly and on top of their game. Mark actully got me my first wheelchair when I was 5.

All I can say is that I am so happy that my daughters wheel chair is repaired and maintained by…read morethese nice people. I had an issue where I was between insurances and my daughters chair malfunctioned. They repaired my daughters chair and I paid my bill. I was contacted a few days later by Western Rehab and was told that they found a way to do the repair for quite a bit less. They told me that they didn't cash my check yet and if I brought the chair back they could save me quite a bit of money. I did indeed bring the chair back and they repaired it for a substantial difference in price. They didn't even have to do that because we had already paid for the repair and figured it was a done deal. It was money we definitely didn't have to spend at the time. They really saved us a financial hardship. Thank you so much, you are greatly appreciated!! Keep up the great work!

Having to wear prosthetics is bad enough, but making it worthwhile is John Morales and the staff of…read moreInnoative Prosthetics in Santa Rosa. Located in the business center directly behind the Riviera Restaurant on Montgomery Drive, you're greeted with a smile from the front staff and a helpful, supportive demeanor by John Morales, a well-respected prosthetist recommended by a number of physicians. We were satisfied then (and continue to be) for the services provided by John Morales and his team.

From the owner: We have put better care for our patients…read more We take pride in utilizing eighty years of combined knowledge to offer you solutions for your orthotic/prosthetic challenges. It is our intention to help you achieve your goals with a thoughtful, collaborative plan. Our experience can help you achieve maximum independence.