I love going for my yearly exam, the staff at Dr. Shipley's make me feel at home and they always answer any questions I have. They also are very helpful when selecting a frame to purchase for new glasses. Both Dr. Les Shipley and Dr. Margot Shipley are extremely kind and they explain everything in detail. read more

Great Dr's, been going there for 15+ . I unfortunately cannot say the same thing for the front office staff. One or two in particular. Will probably not return, I've given them plenty of chances. read more

My vision health has and is in great hands with these doctors. The testing equipment and their knowledge of eye health has always impressed me. It is so important that I feel comfortable to ask questions about the health of my vision. On top of the vision care I have, I leave there confident in my glasses. Great vision in style!!! read more

Shipley Les A OD - Great staff with an enormous selection of glasses plus sunglasses. - Optometrists Near Me - Santa Rosa, California

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Great customer service and care. I'm a long time customer and will continue to be so. Everyone is friendly, helpful and knowledgeable.

This is one of thee best offices around in California. The staff are absolutely fantastic and go beyond for their customers. I was having issues with an optometry which billed my insurance incorrectly and specifically two outstanding caring employees Katrina and Cheyenne at Dr. Shipleys not only called the optometrist but also my insurance to correct and the issues going on while I was busy at work. They are the example of true professionalism and caring about all patients seen at Dr. Shipleys and associates. They also carry all the great designer brands and options for all your eye care needs. They are knowledgeable and professional. MY HATS OFF TO YOU BOTH FOR OUTSTANDING CUSTOMER SERVICE AND CARE OF PATIENTS. read more

This is my husband and I's first time at this office and we are very impressed by the service we received! Both Dr. Les and Dr. Margot were super friendly and helpful to us. Front desk staff were also very nice and sweet. The place was also very clean and organized. Highly recommended! read more

Finally able to get in. I had an appointment for the end of March when things were getting closed up. I was able to call and get an appointment the next day. You arrive and call or text the number provided from your car. When they have you come in you get your temperature taken before entering and must be wearing a mask. My appointment went great and when looking for frames there was someone there to assist me by picking up the frames I pointed too. The staff is always friendly and honestly seemed to go above and beyond in both customer service and ensuring safety for everyone. I always recommend this office to everyone. read more

It's hard to believe that Les and his staff have been taking exceptional care of me and my late parent's optical needs for over thirty years. I can't speak highly enough of his skills and knowledge, as well as his staff's professionalism and courtesy. In particular, I've always appreciated his generosity with his time, especially when dealing with my particularly unique vision requirements. Years ago, I had a radial keratotomy, a pre-Lasix corrective eye surgery done with a scalpel instead of a laser, performed by Dr. Archambeau here in Santa Rosa back in '83. While it was successful, I lived elsewhere when after about ten years my vision caused me increasing levels of consternation and uncertainty whenever other doctors have tried diagnosing and selecting various corrective lenses and treatments for me. To my eternal appreciation, today Les still enthusiastically takes on each new quirk and variable my somewhat messed-up eyes throw at him. As my vision naturally continues to slowly degrade, he investigates and shares with me the newest products and latest procedures that might or might not be relevant to improving my singular ocular flaws, almost always accompanied by countless free samples and no-charge extra office visits until we're both satisfied with the results. Les and his longtime staff genuinely seem to enjoy my visits as much as I do visiting, often reminiscing with me about my recently deceased parents or mutual friends. Notably, Tammy and others who've been with him, it seems like forever, are always bending over backwards to accommodate and satisfy every need, always making me feel at home. Recently I brought in my pair of lovely Tom Ford frames with expensive Zeiss lenses for adjustment. I'd given up wearing them, because since day-one three years ago, nobody anywhere could adjust this frame to both fit securely and comfortably while also allowing me to use the invisible reading feature without distorting or giving me a headache. I was eventually directed to their new employee behind the fitting counter. (I'm sorry I can't remember her name!). I didn't have much hope, since so many have tried before. At this point I was resolved to be satisfied if they were simply adjusted tighter, to just stay on my head when active. To my absolute delight, after much heating, bending and tweaking, on just her second fitting attempt, she NAILED IT. What more can I say? This is your one-stop-shop; from basic glasses to Zeiss lenses. They carry scads of contacts, and stock a huge variety of frames, from inexpensive to high-end luxury for men, women, and children. I love these guys! read more

My husband and my 2 boys have seen this eye dr for a few years. Mostly it was ok but the Dr wouldn't remember or care that my oldest son is autistic and you can't joke with him. My son gets so frustrated when he goes in. And now, my husband and I have asked SIX TIMES for my younger son's prescription so we can get him cheap glasses because the ones we got there broke and our insurance doesn't roll over until February. I asked the 2nd week of November. It's now been 4 weeks and we still haven't gotten his prescription. I've had to glue my son's glasses so many times. Terrible customer service in my opinion. read more

What a fantastic office! I had actually met Dr. Shipley previously as one of my customers years ago! He is such a nice man and explained everything very thoroughly to me. Normally eye doctors don't go in to a lot of detail about your eyes and all the tests they do. Les was amazing and made sure I had the proper understanding of what he could see in the tests. I normally hate going in for check ups but this office was welcoming and helpful. The front desk girls seem like they enjoy their jobs, which is huge! No dark unhappy clouds lingering in this office. read more

Like others pointed out, the doctors are not bad here however the office isn't great. I've been going here for 6 years and never get a reminder call. I tell them each year and they always state they did call me and promise to update my contact info. They never call or even email. They are just plain not good at their job. My spouse gave them up a few years ago and I keep intending to as once again, no reminder or incentive for me to return. The other thing that peeved me is that I had them promise that they were only going to charge my eye insurance when I was signing papers. They promised, but then of course charged medical, as well. Scam, or stupidity in not having their facts straight?The staff there is just not good at what they're supposed to do. read more

What a wonderful office! The staff are amazing!!! So helpful, professional and sensitive to their patients needs. They have helped me pick out my frames everytime and not afraid to say, "no those don't work". I just love this place!!! read more

Be prepared to be up-sold on your prescription, the frames and the lenses you buy. Expect them to trouble shoot problems with the prescription with your money. And your prescription (for glasses) will expire at the California state minimum of 2 years and then they will tell you that they won't do anything for you until you buy more service from them. (California State law (section 2541.1) states that an eyeglasses prescription last a minimum of 2 years. See site below. https://www.optometry.ca.gov/lawsregs/newlaws2005.shtml (see the 2nd to last site Existing Laws Regarding Prescriptions Prescription Expiration Dates) I ordered glasses from Shipley with progressive lenses. The glasses gave me headaches and so I went back. I was told that the headache was because I did not get the extra fancy blue light coating that I had had on my previous glasses. I dutifully shelled out the extra $85 for the coating. When the glasses came back with the fancy coating they still gave me headaches. Then and only then did I get 3 more minutes of Margo Shipley's time. She made an adjustment and the headaches went away. I never complain about the cost. Fast forward 2 years, the glasses get bonked and I'm getting headaches again. I call them up and ask them to make the same adjustment and I am told that they will not touch the glasses until I get a new script. I explain to them what happened to the glasses and that I would like them to readjust the lenses as they did when the script was new. I have to have this conversation with no fewer than 4 people. They re-iterate that the script is expired (remember the 2 year expiration is a Shipley and Associates policy choice not a requirement of state law) they absolutely will not do anything for me with out a new prescription (aka as new money). I point out that the trouble shooting they did at my expense. They are unmoved. I worked with this office for many years because they did do a good job with the prescriptions. While not the last one obviously. BUT Les has always used subtle sales person jargon to manipulate his clients into buying more expensive products. The prescription I am currently wearing is almost unchanged across 10 years so for Shipley to demand that I have new work done to adjust the position of the lenses in the frame is outrageous. They routinely make adjustment for free to clients and non clients alike, just like every other optometrist. read more

Kindest friendliest and fun service. I would highly recommend Les Shipley and his team to anyone. He was so kind, so thorough and so smart. A true empathetic service with genuine caring kindness. read more

Dr. Les Shipley and Dr. Margot Shipley and all their staff are excellent. They are kind, calm, efficient, and caring. Their office is beautiful, and they have a good selection of glasses. I highly recommend their eye and vision care. read more

Received an excellent, thorough exam from Dr. Les Shipley, a most interesting and engaging person as well as an excellent optometrist. Testing was thorough; I received comprehensive explanation of my optical health. Very fine experience with friendly staff, who carefully explained billing and lens options. I am very pleased w/Flexon frames and crystal-clear bifocals and stylish single vision sunglasses, which the optical technician took ample time to perfect the fit. read more

Les Shipley has been my wife's optometrist for decades. I've been going to him for 7 years. What a great guy! Funny, gregarious. And he's a perceptive, well skilled professional. He uses up to date equipment. His shop is nicely laid out. There's plenty of eyeglass frames to choose. Les and his staff want to assure that you are happy with the glasses / contact lenses. If there is a problem, they always strive to rectify it. Prices are not as low as Costco, but the service level, office ambiance, and Dr Shipley earn the slightly higher prices. read more

I had a good experience with Dr. Wood, however when I asked if I could recieve a reminder call next time since I did not recieve one this last time, she went to inform her receptionist who rudely stated that she did call me and it showed it on her list. I informed her that I did not recieve her message, but she insisted that I was wrong. Well there was no message, and I did not come to an eye appointment to argue with a receptionist. So instead of continuing to experience rude customer service I decided to switch doctors and problem solved! I recommend you teach your receptionists proper office etiquette because there is no shortage of eye doctors in this county. read more

Still no refund of my $100. The women in the reception area are not rude, but hostile!! MediCal patients- look elsewhere. They will get your money one way or another because they prey on the MediCal patients. They'll get you in there because they're the only optimist in town that takes MediCal. However, they will charge you for big prices for anything beyond basic lenses. I suggest you do what you can to go elsewhere. It's even worth traveling out of the area to get your glasses. read more

Dr Shipley and staff are very perfessional and nice, but they CHARGE the frame of our glasses 3 TIMES more than other stores. when I asked them to return my money due to their mistakes, it took 3 months, 6 calls and 2 office visits to get my money back. My family will not go back to your office again. YOU HAVE LOST MY TRUST read more

There are many things to like about this Optometry office. Dr. Shipley is a joy. Funny, good natured, and clearly an expert in the field. He's also the only Optometrist who has taken the time to optimize my Rx. I can finally see clearly without having to use readers with my contacts. And he spent numerous visits with me trying out various samples until we found one that works. I appreciate the text reminders which allow for 2-way communication so I don't have to call for small issues. The staff is very professional. Though I've experienced a lack of warmth and friendliness. I don't feel welcome or that they care that I'm there. In contrast, my dentist's office is very welcoming and positive. Dr. Shipley's office requires an appointment to pick up an order. I'm sure they have their reasons, but it's strange that they don't have a window of time for drop-ins. I am tempted to order my contacts online to bypass this inconvenience. I will continue to be a patient because of Dr. Shipley, but may leave when he retires to find a more friendly environment. read more

I went to see Dr. Margo Shipley a couple of days ago and what a great experience. The staff was so friendly and warm. Dr. Margo took the time to explain everything to me in great detail. I recently moved up here from the peninsula so had to find a new eye doctor. This appointment made me realize that my previous ophthalmologist was only doing half the job. Thanks to Dr. Margo Shipley I am now getting the care that is appropriate for my eyes. Highly recommend! read more

The doctors themselves are great, however I feel very uncomfortable with the front desk, they are very rude in person and even worse on the phone. If you're not happy at your job or are miserable then maybe you shouldn't work there after all this is a service and they're customer service is very unpleasant and very very rude. read more

Great doctor but tried o get copy of prescription which I paid for and they gave me lots of BS which is illegal. It is my prescription they were guarding to make money off of so I could not buy glasses elsewhere. Yes they need money but this practice appears to be unfair to he consumer. read more

I have trusted Les Shipley to take care of my tricky eyes for many years. He and his entire staff have always gone the extra mile for me. He always spends plenty of time examining my eyes, explains all the details, consults directly with my glaucoma specialist as needed, and is very kind - always. I am lucky to be under his care. read more

This is a business where both staff and the doctors are exceptional. Strange right??? Les Shipley is both a wonderful human and an excellent doctor. I am always taken perfect care of in an atmosphere of 'timelessness', personal attention, kindness, thoroughness, and expert knowledge. My eye issues were not simple, but his teaching and treatment approach made them understandable, and less concerning. He is a comforting, kind, and competent physician in a lovely office run by efficient staff. I can't imagine that he and/or his staff would not be able to resolve any difficulties that might arise. My experience is that they are very approachable and want to take care of you. read more

I Had an emergency a few days ago where my glasses were broken I went to the office and was able to get assistance from all Staff especially Stella who took the time to look in a Box of Old use frames that were Donate it, there was one that fit my lances and they found if, so she was able to put my lenses in The Frame. Then handed me the glasses back this was great and very helpful due to the fact I need my glasses for driving. Doctor shipley was awesome as well he took the time to look over my Prescription and then redid and I Exam and between his patience just to make sure I could order the right Glasses. I really appreciate everything they Did. Thank you read more

Just moved to Sonoma County and was looking for an optometrist to replace the lenses in my glasses with my current prescription. I went on Yelp and found Dr. Shipley's office. I called the office to make an appointment and was helped by a lady named Tammy. Tammy immediately made me feel right at home with her great customer service skills and pleasant personality. I went to my appointment and had the opportunity to meet Tammy and the staff. Tammy's customer service skills were reflective of the entire staff. Genuine concern, expertise, service with a smile and an excellent product line is one reason why Dr. Shipley will be my optometrist. I can't tell you how many times I heard the staff say All We Want Is for You to Be Happy. Thanking Dr. Shipley and the entire staff for helping me! read more

Excellent facility! Very clean, nice staff, quick service, great selection and reasonable pricing. I was very pleased with my recent eye exam and picking out a pair of glasses. I will be back again and would definitely recommend this place! Thanks Dr Shipley & team! read more

I love this place!!!! Dr Shipley is such a character!!! He's old school! He takes his time and really explains everything and makes you almost excited to get glasses!!! I've been going to him for years and it's always a great experience. Big great front desk staff. Tammy is the best!!! She's friendly, helpful and makes you feel right at home. Today she helped me pick out new frames and was so kind and helpful. She really took the time to let me try them all on and when gave me feed back. During Covid it's tricky but she she gently walked me through all their new normal. It felt very clean and safe and very Covid safe. I love this place and tell all my friends! Feels like a mom and pop operation with all the bells and whistles!!!! I highly highly recommend! read more

I am 70 years old and have worn glasses for 60. Dr. Les Shipley is one the best eye doctors I have had examine my eyes. He is a very pleasant man that goes the extra mile for my problematic eyes. He gives me plenty of his time. No rush job. Staff is friendly too. You will be very satisfied. read more

I've been going here for years now - and their website is misleading. They completely close their offices down at lunch, and close promptly at 4:45 - 5:00, making it extremely difficult to get in when I work 8 - 5, with an hour off for lunch. I had to take time off of work just to pick up contacts-not to mention an eye appointment! They should state on their website that they're closed for lunch, since it's definitely not convenient. I've made the switch to a different doctor, and though everyone there is very friendly and nice, it's just not worth the inconvenience. read more

I have gone to Dr.Shipleys office for quite a few years,as has my husband. We have seen all 3 of the Dr.s here, and all are exceptional! Eye exams are always extremely thorough, and they make sure to answer any and all questions you might have. We just had our annual eye exams and got new glasses. We saw Dr. Margo Shipley this time, and she was great. She makes sure that you understand what's going on with your eyes, and makes you feel comfortable and at ease. The office has a great selection of frames and they're always there to help you get the PERFECT glasses. If they don't have the color you want- they order them! Customer service here is amazing. We always look forward to working with Tammy, who has been with Dr. Shipley for years. She is always there to help you- whether it's working with your insurance or helping you pick the perfect frames, and will spend the time making sure that everything is exactly right. We love Tammy! All in all, I can't imagine having a better experience. Highly recommend! read more

If I could give more than 5 stars I would. First let me say I've been going to Optometrists since I was 5 years old and I'm way past 40 . In all the years I've been wearing hard contacts (since 10 years old) I have never had a doctor so thoroughly fit me for contacts. Dr. Shipley took so much time making sure he could give me the most accurate, comfortable and comprehensive eye exam and prescription. He even tried sample contacts to see how different sizes were fitting on my eyes. He made sure to check my eye health also. He generously gave me a discount knowing I had eye insurance that wouldn't help cover my special Gas Permeable contacts. On top of the absolute stellar customer service from his staff and himself I somehow received my contacts the next day. When you can't see to drive because your contacts are broken and your glasses prescription ISNT STRONG ENOUGH, it truly effects your quality of life. I can't say thank you enough Dr.Shipley for giving me this gift of sight. read more

Pros: 1. Service was great. (Both front desk and doctors) 2. They really educate you while you are taking the eye exam on proper eye health. 3. Good environment, too. Cons: 1. Time to get glasses. Would be a 5 star rating, but they take a long time to make eye glasses. I've been waiting for about 5 weeks so far and my glasses are still not complete. If you don't want to wait this long; I would go somewhere else. Otherwise, I recommend this place. read more

Felt very safe, the office peeps were great and helpful. Margo is wonderful. Really caring and professional as always. This is the best of the best. Would recommend to everyone I know. read more

If you want to be shamed and embarrassed in front of staff and customers, then this is the place for you. Les Shipley was fine and very talkative during my eye exam (other than not wearing his mask over his nose), but was pretty pushy about getting me to purchase my glasses directly after the exam. When I explained I needed more time to decide what style of glasses I wanted to purchase but I would like my prescription, he turned into Mr. Hyde, telling me in front of his staff and other customers that "we should part ways and I should find another eye dr. for future exams" He told me that while legally I'm allowed to ask for, receive and take my glassware prescription with me, he wasn't in the business of just doing eye exams if I wasn't prepared to purchase my glasses through him. I explained I needed more time to decide what I wanted and at no point did I say I wasn't going to buy though him. At the end of the day, why would I entrust the health of my eyes to a company that cares more about making money off their products, than they do my eyesight. I was made to feel ashamed, guilty and embarrassed and I will not ever go back to this establishment. read more

Dr wood is awesome everybody there has always been kind the only thing that I'm not to happy about is when you call to make an appointment you get a robot not a real person and people with medi-cal usually takes longer for us to get an appointment and I cannot see to much of anything without contacts or glasses and right now I have neither so it's an emergency one of the receptionist there called me after I put in a request for an appointment just to tell me I was put on the Medi-cal list a waiting list for them to call you to set up an appointment. Today 5.10.18 they called me unfortunately it was a missed call from them I tried to call them back but again I couldn't connect to a real person due to the fact I'm on medi-cal so disappointing read more

I was pleasantly surprised by the professionalism, quality care, customer service and selection of frames. The office was well-staffed, clean and inviting. read more

Dr. Shipley is a great doctor. He takes the time to show you your images and how it relates to your health and so nice. Very caring doctor, and all of the staff in the practice have been nothing short of very pleasant and super helpful. He also does some amazing charity work. Great find for our family! read more