I've always received excellent service at Sacramento United Access. I bought 4 vans over the years…read morefrom them, most recently a new van in 2021 - Toyota Sienna with an in-floor ramp. Recently the ramp was giving me trouble, I stopped by the shop early right around opening time. They were able to get me in and get it fixed. Thank you for taking care of your customers. As a single woman who uses a wheelchair, this kind of service means the world to me.

I am beyond grateful for United Access. We have a mobility van for my mom and were traveling in the…read morearea for a vacation/special event when the kneeling system started to malfunction. United Access offered for me to come by their location so they could at the very least take a look and see what they could help with. Upon arrival I was asked wait for Erik who was helping another customer. A bit later Erik called to let me know he was slightly delayed. So Laura approached to let me know of his delay. And after talking with her for a few moments she personally took time to walk out to the parking lot to help me herself. Laura walked me through several things and helped me to diagnose the issue and temporarily disconnect the system causing trouble. Her patience, compassion and superior knowledge of the product was wonderful. She understood that I was in a vulnerable state and took time to connect and help me navigate the situation. The problem still needs to be resolved but I can at least safely transport my Mom home from our trip and get to my regular van repair place. She helped to put my mind at ease and restore my confidence in operating the van without the kneeling system until it can be fixed. I am grateful to both Laura & Erik at United Access for going above and beyond with customer service. If you're in the area and need a mobility vehicle or repair I definitely encourage you to call United Access!

Came in to get my daughter a gate trainer fitting first they gave me an appointment and claimed it…read morewas on the wrong day not once in my daughters life have I missed or schedule her appointments wrong she depends that's I don't second while fitting her in her gate trainer they did not securely strap her in and she fell out and hit the back of her head upsetting me and her she cried and they didn't even apologize for the incident very unprofessional bad experience

I have been waiting for a wheelchair for nearly 2 years. Long story short, part of this hassle is…read moredealing with medicare and kaiser but Natl Seating is not an advocate. Their customer services stinks. A manager did call and apologize and explain they got new staffing but even since her call it is still poor. I paid the co-pay for the wheelchair and they have no record of it. Thankfully I took a screen capture of the online payment. I had to send it to them via email to prove I paid. How insane is that? Now I'm calling weekly to find out when the wheelchair is expected to arrive at their facility. And when you go there...I've been to their facility twice, it's like a ghost town. No receptionist. They never answer phone calls and the place certainly doesn't look busy. What's up? Unfortunately if you're disabled and you're on Medicare, this is the only game in town.

The best place in Petaluma for all sorts of medical equipment and supplies!! Going there is always…read morea happy experience as Danny and Lindy are such positive, kind and knowledgeable people with Big Hearts!! You never know what you might find, I end up realizing I have a need for something there as I see it. They provide an amazing service to the community and are a wealth of information for all related issues. Thank you Danny and Lindy!!

I was alerted to the existence of Homecare Equipment several years ago when my Mom suffered a…read morecervical spinal fracture. My Mom required a simple bar to grab on to to get into and out of bed. My Mother's physical therapist suggested we call Danny, and he came to her rescue! It was very affordable, was simple to install as it slid right under the mattress, and was just what she needed to assist her. In addition, Danny is a fantastic human being who really cares about people and supplies used medical equipment at very reasonable prices. Since that experience, we have gladly donated all of the medical equipment and supplies we purchased (new) that my parents no longer need. We are happy to pay it forward.

I went in to be fitted for a cane and the nicest person helped me and explained how to gauge the…read moreheight etc. so I left feeling very good about the experience. And it only cost $25.

It was so easy to get everything I needed to make having a broken ankle easier to live with…read more I rented a knee scooter (so glad I didn't have to buy one and figure out storing it or getting rid of it when I didn't need it anymore). The customer service was great. They helped me learn how to use it, showed me how to fold it for the car, and put it in the car for me. Returning it was so simple. I also needed a better fitting orthopedic boot than urgent care gave me. They had many sizes in stock and helped me get the correct fit. I'm relieved to know about Independent Life Medical Supplies. They rent and sell many of the supplies I will need for my mothr-in-law's health care needs.

Totally recommend. Great service. $70 for a wheelchair for a week! Great lightweight wheelchair,…read moreeasy to load in the trunk. We used them for my mom so that we could walk around the Berkeley campus (daughter's graduation).

Salesman was patient and helpful. The store seemed to have everything pertaining to mobility and…read moreconvenience. Compared to other mobility stores the prices were lower.

Call the "local" number and you are connected to someone states away, if you're lucky enough to…read moreactually get someone to answer after being in forever hold. I have had them call and "make" an appointment with me without actually TALKING to me, randomly show up for this "appointment", then get snippy because I wasn't there.

My daughter was being fitted for gate trainer first they gave us an appointment on the wrong day…read moreand claimed it was my fault second I went to get my 22 month old daughter fitted for gate trainer with Kaiser employee and one of theirs they didn't not secure my daughter correctly and she fell out and hit the back of her crying very unprofessional and I didn't even get an apology horrible experience

Freedom Mobility Tech Rep Dennis Daniels, completely & articulately addressed ALL my concerns…read morecomprehensively. Additionally he was appropriately compassionate & personable. I was extremely pleased with all aspects of Dennis's instructions, which I video recorded due to my TBIm induced cognitive short term memory. He is a great representation of your firm, which my experience with Dennis & all others I talked to from Freedom Mobility, were best customer service practices in action on every call. Satisfied customer here & look forward to working with your firm in future. Overall a very pleasant experience, a rarity these days.

My case manager (Marie) is a true professional. I appreciate the updates and clear communication…read more Unfortunately, I had to reschedule my first appointment and she gave me a new appt the same day, I called. Marie is a great listener, great communicator, and is always available for her clients. Freedom mobility is so lucky to have her. In addition, Marie had an answer for every questioned I asked which made me comfortable.