To start this off, if I *could* give them zero or even negative stars, trust me I would. I cannot stand working with this company. I am a full time caregiver living with my grandma who has late stage COPD and early stage kidney cancer. Lincare is supposed to be our supplier for her concentrator and nebulizer supplies and how do I even go about explaining their service...
I call and call and call and sit on hold 20-30 minutes at a time until finally on the third or fourth time of calling and waiting on hold they Finally answer and it isn't even the Yorktown office! It goes to a call center somewhere else. They take your order and promise it'll be there within like 5 business days. Sometimes they come, sometimes the order just never even gets sent to the Yorktown office and apparently just gets lost in the call center system. I've had to drive 30 minutes I don't know how many times now to just show up and make them give me what we need. Their deliveries are all messed up, nobody ever checked or called. Now we've got a new delivery guy and it's the total opposite. He started fine, just overly friendly and it has devolved to the point of him calling weekly, and sometimes even randomly showing up at the house without calling ahead, sometimes multiple times a week and it's like he just won't leave. He does his job and proceeds to stand in our living room talking and sharing way to much info for people who are supposed to be clients. Basically we're at the point where the service is so terrible and this delivery driver is so creepy that I am contacting Apria to see if we can get her switched away from Lincare completely. read more
