Coy is new to the office. I met him today at my appointment. He made a great deal of effort to…read morehelp me fill in my annual update on their lap pad. I had to go to Coy five times for help. He was so polite, gracious, knowledgeable & personable. He also took time to chat with me, even though he was having a very busy day. As I watched him check in other patients, he gave everyone the same excellent attention. He deserves a 100% rating. I also want to give Nurse Practitioner Kim Hollcroft a special thanks. She has cared for me for a long time. She is a total delight! No only is she super smart & highly educated, she is extremely caring & attentive to your needs. I am very grateful to her for her exemplary medical help & making me feel better with her kindness. All gold stars for Kim too! Also many thanks to all of the lab technicians at Metro Pain Assoc. Kathy

Since Dr. Reasor is no longer there, the place has fallen apart. Kim was great at first but now she…read morewill not work with you about your pain. They will not talk to you on the phone . An AI picks up and won't let you through. Every uncooperative, after years of being a 5 star. Now it's not even a 1.

Dr Wilson is amazing. She is kind, understanding and very knowledgeable. Her staff is truly amazing…read morealso. After being treated at another pain group in St Matthews and being treated extremely poor just like a number it's a breath of fresh air to find a provider who really cares.

If I could give zero stars I would. My daughter has been seen in this clinic for 5 YEARS. We have…read moreseen the practice sold in part and sold completely a few times during our time there. Today was the last straw. We arrived for our appointment early. We were meeting with a new doctor, reportedly one of the owners (what we were told when we scheduled the appointment). The appointment started off fine, but within a couple minutes it devolved into a yelling match between me and the doctor. Our insurance denied her medication because it requires a prior authorization (PA). We have been told, repeatedly, and directly from the insurance company, that the PA's HAVE to have how long she's been receiving care to get the prescription approved. I brought the denial letter in, and told the doctor the PA was not filled out properly because they have that she is an "initial user". She is not. The doctor insisted I show him where they said she is a "new patient" - I tried to show him the letter we received. He took it, gave it a cursory glance at best, asked what it was and was told it was from the insurance. I tried again to tell him this is the denial letter and it specifically lists why they denied her (none of which actually apply to her). He got even more angry and started yelling back that his people have been doing this for years they know what they're doing. IF THEY KNEW I WOULDN'T BE LEAVING THIS! Don't waste your time. The new owners are insensitive, arrogant, egotistical jokers that believe they know better. Fine - maybe you have a degree - but you need to go back to school, because "initial" does, in fact, mean "new" and/or "starting". Quit treating your patients like they don't have a clue what's going on - I've been playing these games with the insurance company for over 20 years. I know what we need to do to get my daughter taken care of - and it has nothing to do with them. We transferred her file out before leaving and will not be returning. I only hope we can find another doctor soon because she can't make it much longer without pain management care. IF you are considering this agency - RUN. Do NOT use them.

Dr Wilson is amazing and truly cares about you. Her office staff is also great and it's really nice…read moreto finally find a pain specialist who treats you like a person and not a number like other pain specialist's in St Matthews

Alex Macias is an amazing and intuitive acupuncturist. They treated me over the past two years…read morehelping me heal after a hip replacement and more recently after long Covid. The breadth of their knowledge and their exceedingly compassionate approach combine to set the stage for healing.

From the owner: At Louisville Family Acupuncture in St. Matthews, we specialize in fertility, pain management, and…read moreautoimmune conditions. Whether you are trying to conceive naturally or with assisted reproductive technologies like IUI or IVF, co-founder Holly Macias—one of only two board-certified fertility acupuncturists in Louisville—brings over 12 years of experience in reproductive health. Co-founder Alex Macias focuses on pain and autoimmune care, with extensive clinical experience treating veterans and complex conditions such as Lyme Disease, Long Covid, Crohn’s Disease, POTS, Rheumatoid Arthritis, HIV, and ME/CFS. Our Louisville acupuncture clinic provides compassionate, evidence-based care, and we accept several insurance plans.

be prepared to wait at least 3 hours!!!!! terrible just terrible, the people are nice but that…read moredoesn't make it right, I could have worked all day.

6 ketamine treatment. A total waste of time and money. During and after treatment there was no…read morechanger; my anxiety and depression has increased since treatment! I realize that other patients have good results (placebo effect). Do your homework and bewar.

This place is more than I could've hoped for. Everyone was more kind, more caring, more patient…read morethan I expected. The environment is a reflection of this, it just has a peaceful, calm feeling. I took my son there for treatment resistant depression. After 2 infusions, he's shown more improvement than I've seen in years. They are very knowledgeable and put all our concerns to rest. I'm extremely grateful that it is here and available to those in need.

Sucks! Rude staff and doctors just rush you out the room and dont take the time to listen to your…read morequestions and/or concerns!

Dr. Nathan Lamborne NPI number 172-0494537 No moral compass,…read moreNo Empathy, Dishonest, I am a DISABLED VETERAN with multiple tours I was referred to Nathan to help me control my pain from dr peters because I was told that he was a great doctor. I did multiple tours overseas for the United States military which I have had so many reconstructive surgeries and also a work related incident that I fell over 30 feet and had to have yet another surgery I received a dismissal letter when I returned from out of state for work stating he's not going to help me and I am not a patient anymore I did not receive a phone call. I did not receive any type of text no email no verbal warning no written warning no counseling nothing I notified his office of my absence for work due to the severe weather like tornadoes, flooding that we had in the months of march and April I even spoke with him in person when I saw him at my last appointment passing in the hallway and lamborn replied, just notify the office and you will be fine I have spoke with other patients in the waiting room and they have missed upwards of 5 to 6 random drug appointments and still are patience I have talked to people that have failed multiple drug tests and still are patient He is still treating. I have not failed a drug test or had any illegal substance in my system. He also falsely accuse me of running out of medicine early on the notice I received when I had to have oral surgery and he increased my dosage which In turn makes you run out sooner He clearly does not care about his patience. He clearly has no empathy no respect and breaks his own policy whenever it suits him I received a phone call from Nathan manager Ashley stating that they did reach out to me Via text and left me a voicemail which I never received due to the area I was in a tornado went through powerlines were down and cell towers were down For some reason, they cannot fathom this I always thought that doctors And nurses were patient advocates and actually had an understanding when their patient was helping the community Recover from such a tragic event Also speaking with Ashley the manager, she stated verbally that I was dismissed for failing a urine screen test Which I received a dismissal letter stating otherwise. So, it appears that she lied in order to cover their mistake. It sounds like to me The Office is Playing favorites and picking and choosing Who stays and who goes I have never been so disrespected in my life and treated like trash These are supposed to be the People that are helping me. I've dedicated 10+ years Keeping this country safe sacrificing my freedom and my body and also 5+ years keeping our community safe. After I posted my review A courtesy refill of a similar medication was sent to my pharmacy and that's when Ashley contacted me These medical professionals have left a horrible taste in my mouth from the lying, the deceptive behavior the manipulation of words and Not taking any ownership for their mistake The difference is if I did receive those messages that they supposedly sent, I wouldn't be writing my review for being wrongfully dismissed and terminated from this practice In closing the people that he is dismissed, negligently read the reviews and the bad reviews. A lot of them stated there has been so much communication problems, wrongful discharges, people older than me and younger than me there seems to be a common denominator in all of these reviews 5/13/25 Furthermore, I received a very threatening Angry text message from ASHLEY AlEXANDER the manager stating that I was Harassing when all I did was ask for my records and pointed out that I was right from a review that was left I will be reporting Nathan Lamborne, as well as Ashley Alexander to the BBB as well as writing a formal complaint grievance to the Kentucky medical board composed the lies the accusations and the wrongful dismissal of myself self and many others suffered from their malpractice and the lack of patient care they made a mistake and now I'm paying for it

Dr Reasor shows an interest in understanding & helping his patients. Patients are often seen by NPs…read morefor refills, follow ups, etc. I have been a patient here for at least 2 years & have never had a rude interaction with anyone on his staff. If anything, I've had the exact opposite. The staff have been professional, helpful & quick to respond to calls, etc. The wait to get an appt with Dr. Reasor can be a long one, but it is worth it, in my opinion. I have had procedures done at the office and in a hospital setting with Dr. Reasor & all have met or exceeded my expectations. The one thing I don't care for is the answering service that you frequently get when calling the office. It sometimes makes a simple process much more complicated than it need be.

Was a patient here for a couple of years , had numerous epidurals and other procedures with little…read morehelp . Was prescribed multiple narcotic pain meds for a long period of time ; the office staff is the worst I've ever dealt with - started off my regular drug test was mixed up, long story short - his staff said I failed a drug test taking both medications that Dr. Reasor and or/ his NP prescribed. I have never been so upset in my life- this happened over a Thanksgiving holiday weekend and they released me from his care and send me another prescription in the mail for the same narcotic! Humiliating and unbelievable -