Highly recommend. Amy and the group were very professional and caring at such a difficult time.read more

Amy was wonderful, she made a very difficult situation a little easier. She was extremely helpful…read moreand compassionate, and I appreciated her so much. Thank you,

03/30/2026 - My family had a very disappointing and upsetting experience with a graveyard director…read morenamed Lizzy. During such a sensitive and emotional time, her behavior was incredibly unprofessional and lacked basic compassion. She was impatient, dismissive, and even rolled her eyes while we were performing a cultural ritual to honor and say goodbye to our grandmother. We were delayed about 20 minutes because a few family members took a wrong turn, but during that time, we could have been given the opportunity to spend meaningful final moments with our loved one. Instead, that opportunity was taken from us. When we were finally allowed to view our grandmother, we were given only a few seconds, barely enough time to process the moment, while Lizzy counted down with her fingers. It felt rushed, cold, and deeply disrespectful. She then left immediately afterward, offering no support or understanding. This is a beautiful graveyard where our family members are laid to rest, and in the past, we've had directors who were kind, patient, and accommodating. That is why this experience was especially shocking. No grieving family should be treated with such insensitivity. I truly hope no one else has to go through what we experienced.

I want to take a moment to recognize Tristian for going above and beyond during a very difficult…read moretime for my family. He took the time to explain everything clearly, showed real patience, and worked with us in a way that truly made a difference while we were grieving a loss. I also want to thank the company for being understanding and accommodating with us during this time. That level of compassion and support does not go unnoticed, and it's something we genuinely appreciate.

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

With such a difficult time in my life, Destiny from Affordable cremation and funeral center helped…read moreme alot when it came to any questions or concerns I had regarding my family member who had passed. She was very on top of keeping me up to date on the process.

My mother passed away on January 8th, today is February 4th and I still don't know when I can pick…read moreup my moms ashes. I can't seem to get past the answering service. By the evening of January 8th, I spoke with someone and was told to call back Monday as they are closed over the weekend. I called back first thing Monday morning and thought it was quite an easy process. I spoke with a friendly male, he got all of my information and told me that once my brother signed the forms he would call me for payment. That call never came. I was also told that I didn't need to call the hospital, they would make the arrangements. To their (kinda) defense, there was a Covid issue in the Roseville office and the employees were working from home. I'm not exactly sure how that changed anything, especially because I'm trying to coordinate this from my home in Texas. On Tuesday, I called three times and did not receive a call back. My brother had not yet received any paperwork. On Thursday I received a call back and was given different information by a different employee. They sent paperwork via email to both my brother and myself. I was told that once it was signed, they would call back for payment. She said that the process would take no longer than 10 days starting from the day I first spoke to someone. (Again, it's been almost 30 days) We both signed it right away. I did not receive a call back. On Friday, i called and left a message after I received a call from the hospital letting me know that they didn't receive a call from the funeral home. I did receive a call back and I paid. I was told everything was done and they'd call with any questions otherwise they would call when we could pick up my moms ashes. I stopped taking notes of all of the times I've spoken with this company. It's been a very stressful and frustrating situation. I cannot tell you how many times that I've had to repeat the same information. Thankfully, each and every person (other than the answering service) has been very kind. So kindness is not the issue. It's the lack of communication. It's so very hard to get in touch with anyone or to get a call back. If I still lived in Roseville, I'd just pop in, but I live thousands of miles away. All I want is to be able to tell my brother to pick up our moms ashes. Luckily, we are doing her celebration of life closer to the summer. I can't imagine the stress that I would've been under if I were to have a service within two weeks of her passing. Also, I understand that these are crazy times and things will take longer than normal. But should it take a month?

I can't thank Joe and his team enough for making the burial and funeral service for my grandfather…read moreso easygoing. They are very professional, caring, and understanding. From start to finish they guided us every step of the way. Their pricing package made it very reasonable and they have a great working relationship with different local florists, gravestone makers, cemeteries, etc, which made everything seamless. Thank you, thank you, thank you!

I recently attended a funeral in San Francisco directed by Murray Family Funeral Chapel. The…read moreprofessionalism and grace in which the Murray's and staff handled the service was no less than exceptional. First class all the way. They are a perfect example of what one would expect and hope for when dealing with the death of a loved one. Just superb.

When the time came that I need this service I felt like I wanted it to be simple and respectful for…read moremy mom. Lassila made all that happen. Walked me through my options. In some cases the legalities. My 88 year old dad wanted me to take care of this, but they needed his permission for me to do that. Helped me get all the right paper work. Communication was spot on. They helped facilitate picking the ashes up closer to where I live. No question was too much. I struggled with whether or not to have an obituary for my mom in the newspaper. They have an obituary service on their website. Perfect. I sent the link to who I thought would want it. What I didn't know was how distant family I didn't know about could do a search online and find it. Then contact me to send their condolences. I price checked a few places and they were competitive, convenient and comforting.

During a very difficult time, Lassila Funeral Chapel showed genuine compassion, professionalism,…read moreand respect. From our first interaction, Eugene, our funeral director, created an atmosphere of dignity and care that brought comfort when it was needed most. All services were provided with exceptional attention and sensitivity. Eugene took the time to explain each step and ensured everything was managed with grace. His kindness and empathy were evident throughout the entire process, and it was clear the staff at Lassila Funeral Chapel truly cares about the families they serve. They also included after-the-services follow-up help to provide care to the family. We are deeply appreciative of the compassion and professionalism shown to us and definitely recommend their services.

Yvonne (owner) was wonderful to guide us through this difficult time. She listened to our needs…read moreand kindly answered our questions without trying to sell us more than we had planned. Her prices are reasonable for quality service. We definitely recommend her.

I recently had a parent pass away. I called around to different funeral homes and found that for…read morethe services they provided, the price was really good. I called and always spoke to a human, in fact Philip is who I spoke to every time. Every call, he was very helpful and to the point, not guessing how to answer or wasting time with info I didn't need. I was able to get an appointment fast, and his time frames were quicker than other places I called. Everything went smoothly and was right on schedule like he said it would be. I explained that I was on a tight schedule, because I was from out of town, so I asked if there was a way to get the certificate a little early. Philip pulled through and was able to get me the certificates a day earlier than he originally said. That left me an extra day to take care of some of the things necessary before I had to leave again. A huge thank you to Stein & Sons for taking care of us during this difficult time.

Unfortunately we had a recent unexpected death in the family and had the daunting task of selecting…read morea funeral home to handle everything. We were in touch with the funeral director Brian from the beginning until today when we finalized all arrangements. He kept in contact with us updating us along the way with each step and was quick to provide answers to questions as we were navigating our loss and were unsure of certain processes. They were very upfront with pricing and options along the way and had catalogs to select urns, caskets and cremation jewelry. If you visit the funeral home you can see some of the options in person. I understand since COVID that they also adjusted options for finalizing your loved one's services and burial via online form completion and selections which could save a trip or two to the funeral home especially for people who are out of the area or mobility challenged. We opted to do most items in person and visited the funeral home that is located in Old Roseville. It was easy to locate and parking is available onsite. They also have a chapel for services if a family would like to hold them there. Overall our experience was smooth and easy to navigate. Despite it being one of the hardest things we have had to do in life, we felt at ease knowing things were being taken care of. We would like to thank Brian and Cochrane and Wagemann for a smooth journey and care of our loved one.

When you're faced with a sudden, unexpected death, shopping around for a funeral home is not really…read morean option. We chose Cochrane & Wageman because they had 5 stars. But, we did not have the same 5 star experience as others may have had. Brian was nice & answered our questions as we could think of them. In this situation, who knows what to ask?!? You're in shock. You're mourning a huge loss in your life. Our loss was our daughter. Cochrane & Wageman is much smaller than any funeral home I've ever been in for grandparents, parents, etc. During the service, Doug Wageman commented that they'd never had such a large turn out before...ever...not even for Congressman. Before the service Doug & I spoke by cell phone so that he could get a sense of Melissa's short life on this earth. Her likes, hobbies, friends, family, etc. During the service, Doug, called her "Melinda" twice!!! (He did catch himself the second time). Can you imagine the shock of our sweet Melissa being referred to by a different name during her memorial service?!? By a seasoned "professional"? I was heart-broken & still can't believe that I didn't correct him right then & there. The shock was too deep I believe. How the heck does that happen?!? Once, it's a mistake & you apologize. But twice?!? Another issue that was brought up by several people was the lack of a designated attendant by a C & W employee as people arrived & to answer any questions. We had a couple people in wheelchairs & we had to go find somebody, in offices, to find out where they could safely position their chairs, as not to block entrances for fire safety, etc. I asked for a lock of my daughter's hair & was told by Brian that they would cut her ponytail off at the holder. I told them no. My girl was not going into her heavenly home without her ponytail! I only want a lock. Sounds ridiculous to some, I'm sure. But we all grieve differently. On the online memorial wall, people left messages & could purchase a tree to be planted in Melissa's name. When I asked where the trees would be planted, I was told that the trees would be planted in Paradise, CA. I wanted to confirm this a couple weeks later I was told that they never told me that. Ok, I'm in mourning, but I know what I heard. We were so excited to hear that our girl's tree would be in Paradise. A local devastation that she would be helping to rebuild. I believe that was told to me by Doug Wageman. In the end, the employees, which are very few, were somber & polite but I wouldn't recommend them. Getting our daughter's name wrong was a definite deal breaker.