My hubby backed our truck into a tree and this place was on the list of recommended repair places…read more He managed to damage the fender, bumper tailgate all in one fell swoop and the tail light was destroyed. Because of the angle of his adventure, it took longer than expected to fix. They initially were going to bend it out but it wouldn't hold the tail light so they replaced the entire fender. They also touched up a couple of other small spots that I had pointed out to them. They kept me up to date as they worked on it and the final result is awesome. I asked the tech I picked it up from about doing some additional things and he was very helpful on DIY options for my little task.

excellent customer service. I was involved in a hit and run with damage all down the side of my car…read moreand was in bad shape After being repaired it doesn't even look like its been in a collision Nathan kept me informed through out the entire repair process and my car looks beautiful definitely wont be going anywhere else for automotive work these guys are top notch

Repair Work (Cash Only, (Although Not Documented)…read more In February, 2024 I brought my car in for some minor body work. When I entered the facility, it looked like junk yard with cars all over the grounds, and no place for customers to park for an estimate. It took ten minutes before I would be able to talk to anyone. Finally, I met Andy. I showed him the area for repair and he quoted an unusually low price. This set up a red flag. I thought he would take along a form to write up what work needed to be done. It was all verbal, and not one thing was written down. Although, he had no problem obtaining my information and placing it in his phone. I started to walk back with him, and he said that the would call me later to set up a time and date. Never heard anything back. I even called him a few times prior to the closing of his shop. Again, never returned my call. I then called again around 7 p.m. the answering machine never picked up. However, finally, I received a call from him and he stated that he was on the way to school. Another red flag. This is an indication of an individual who is "Wet behind the Ears". He told me that when he returned home, he would send the estimate via email. The next morning, I left voice mail messages, and once again never heard anything back. Final analysis, this shop will only take cash payments and monies from Insurance Companies. No credit cards. If I remember he had given me the impression he wanted to keep this transaction under wraps. Being a Business man myself, I see that this shop lacks integrity and honesty. Also, the date on their website is 2018. That says a lot right there. I have contacted my attorney on this issue, and it is under investigation.

My interactions with this business following my accident have been very ethical, friendly, and…read moreprofessional. I was here for an accident repair through my insurance, but also had personal repairs done for my Prius. The work looked good, but what I looked most was the ease of communication. It's a busy business, but when you are able to talk to someone they do a great job addressing concerns.

Unfortunately, Perfect Finish is no longer. It was sold and purchased by Caliber Collision Repair…read more The business was sold in 2023 (guess-a-mate). I have taken my 1999 Honda Accord EX V6 to Perfect Finish for several years. Not once was I unhappy. If there were a problem, Steve would quickly address the issue, and a resolution was provided. I was sadden when I discovered that the shop was sold. It was nice to have a place to take my car in for mechanical issues. My A/C began to show signs of wear. I purchased all my OEM parts myself. Dan performed the removal and installation of a new compressor, Condenser, Upper and Lower section hoses, and dryer. The only issue that I encountered is that the upper radiator hose clamp was not tight enough, and leaked all over my engine. A simple mistake that was quickly rectified. I find it very difficult in finding a reputable, reliable auto repair center in my area. Prior, I used to take my car to the Honda Dealerships in O'Fallon, and ST. Louis. After proven problems with the dealership in O'Fallon, I will never take my car there again. As far as ST. Louis, they made a mistake that they thought I would not noticed. Guess what, I did. However, they made good on their promise to fix the issues. It's really sad when I see Auto Repair shops in our area that resemble junk yards. Car scatter throughout the parking lot, car hoods left ajar for months.

This place is money hungry! We brought our car here because a one of my husbands airmen told him…read morethat they were a good place to go to since they fixed his AC unit. We take our car in on 8/10/20 pic added. Got our car back 8/11/20 and vehicle still wasn't fixed engine light came back on driving it home so we took it back per Don because "mechanic missed something" so we take it back that same day get our car back 8/13/20 low and behold still having issues so my husband calls back and they say take it back Monday which would be on 8/17/20 so they can fix it. Mind you this would be the THIRD TIME first time we were charged $450 second time $168 and probably another hundred something when we take it back. I feel like they are intentionally missing parts so we can take it back so we can pay for labor the first time as you can see we paid $400 for labor the second time we paid $150 for labor. So we are on the hunt for a different mechanic since apparently they can't fix the problem and "that specific code wouldn't show up till the other codes were fixed because the other codes hide codes" per Don again UPDATE: 8/14/20 the first visit they "tightened a knuckle in the steering wheel" my husband drove it to work this morning the turn signal now turns on the high beams and lets out smoke so instead of fixing one issue they caused more issues..

I can't even begin to explain how satisfied I am with everything here! I just happened to pass the…read morebuilding on my way somewhere else. I tend to prefer places that don't look too nice from the outside (which is why I passed up a different store on the way) because I feel that my money is paying for appearance and therefore work price is inflated! This is absolutely not the case. Although plain, this is a clean and well run place. The lot was filled with Hondas and BMWs and a few others obviously. Since I have both, this appealed to me! Auto body work is a tough job and it is nice to see people with expensive cars and trusting them for the work. I needed a new bumper and wanted to pay out of pocket. I was hoping to just do the bare minimum because I am selling the car, but he offered to clear up the headlights (like the sparkling ones on the BMW in the lot) for $50 since the bumper will already be off. I couldn't even see the glass on those headlights --that's how clean they were! Sold! Anyway, not only did he take me right off the street, he looked immediately and gave me an incredible price. This was impressive two ways: one, the price. Jesus it's a good deal! Second, I didn't have to wait around for someone to look at it or bring it back in or wait days to hear information of any kind. There it was: price and completion date in a matter of 15 minutes. He said he could get the bumper Monday and it should be ready Tuesday. This is my final glowing point.... No long wait! I will bring my cars here any time I need something done. Everything about my experience was pleasant! If you need any kind of body work, come here. I also saw they had a sign for hail damage removal. Check this place out!

From the owner: Fahrner Auto Body has been providing high quality auto body repair in Swansea, IL, for over 25…read moreyears. We provide repair for: Foreign and domestic vehicles All makes and models Cars SUV's Trucks Light and heavy duty commercial trucks Expert color match Dent repair Towing service We make your repair experience as prompt and easy as we can by doing great work, working with your insurance company, offering rental vehicles. Towing service is available for your car, if necessary Contact us today to get on the road to fast and quality repair service!

What a nice crew! We were in and out in a very reasonable amount of time and our appt for repairs…read morewith a lot of volume in the area with hail damage was a pleasant surprise.

I had a great experience all around at Schaefer Autobody in O'Fallon, IL! Everyone was very…read morefriendly and thorough throughout the process. They made everything so convenient and my car was done before they expected. They called with updates and did text messages too. I appreciated their clear, consistent, and professional communication. My car looks great too. I hope I don't have to get another car repair in the future, but if I do, I'll definitely bring it back here and recommend to friends/family!

Brian is a tool. Don't take your car here. It will sit for weeks on end with little to no work…read morebeing performed. When you do get a call, you come to look it over and the paint is bubbling and excessive orange peel. I could have done a better job in my garage with a spray bottle.

I literally brought my car to them for an estimate. They assumed I had full coverage after only…read morelookin at an emailed estimate from my insurance company, and they just started the work on my car without getting an "Okay" from me, or my insurance company. They completed the work, found out I don't have full coverage, and now are trying to hold me responsible for $2600 worth of work, when all I knew before I left my car with them was an estimate from my insurance for $863. Now they are holding my car charging me $35/day. Literally have gotten my car stolen from me, and it's goin on 2 months. I doordash too, the owner is not an affable guy to work with, nor is he a man with due diligence. Wants to get over on the little guy for a quick buck, then threatened with telling the judge about this, as if I was supposed to be scared of the court system just because I am a man of Color.

Best Auto and RV Repair shop in the Metro East. Excellent Service and repair facility. I have been…read morea Customer 20+ years and they do exceptional work on My Cars and RV'S. I highly recommend them.

So, I got a VW Passat and have loved it - until deer antlers were mounted on the front on Hwy 50…read more.. The car was drivable, but the hood, finder, lights and entire front was smashed and mangled. I took the car to Kelso for repair and they did an amazing job! Insurance listed it under comprehensive, so there was nothing out-of-pocket. Kelso was out-of-network, but that only meant that it took a day longer than normal; well worth the wait. When I got it back, about 3 weeks, the car looks as if nothing ever happened. When something is fixed better than it was, that's a good enough business to win a repeat customer. When the employees of that business display a caring and kind-hearted attitude towards their customers, that's good enough to win a customer for life, I would trust any and all my vehicles to Kelso and highly recommend them for anyone considering bodywork!

Bob did an amazing job and was very reasonable. I would recommend him if you are looking for an…read moreauto body place that won't screw you over.

Bob is amazing, he gave me the best price in town! He knows so much about what is necessary for any…read morevehicle and won't try to sell you anything you don't need. I got my car back the same day, so I'm telling you just go straight to him already.